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Thank you for contacting Nicor Gas concerning your stop service request. Our records show that the landlord agreement has been removed from this account. The account is also scheduled to stop on 02/19/with the meter reading that you provided. We apologize for any inconvenience
this may have caused and appreciate you bringing this matter to our attention. We also appreciate your suggestion about notating the landlord agreement on the MyAccount website as we are always looking to improve our customers’ experience

Thank you for contacting Nicor Gas about your billing concerns. Per your request I have changed your account back to paper billing. Customers are signed up for paperless billing anytime there have been two consecutive payments through the MyAccount website; paperless billing must be
canceled twice from the automatic enrollment to not be automatically enrolled again. You will need to cancel the paperless after your next payment and then you will no longer be automatically enrolled in paperless billing.You also requested reimbursement for the $processing fee to make your payment through MyAccount. There was an update to our payment system which included a vendor processing fee of $We communicated this change through the MyAccount website stating in October 2015; we appreciate you alerting us that you did not see this notification. We will review our process and see if are able to better communicate these changes in the future While we are unable to waive the processing fee, most banks allow their customers to pay online without a feeYou may also mail in a check or use other third party services to make a payment without incurring a processing feeWe apologize for any inconvenience these concerns may have causedThank you for allowing Nicor Gas the opportunity to address your concerns

Thank you for contact Nicor Gas about your payment arrangement concerns. Our records show a member of our Customer Relations department has contacted you to resolve your concerns.Thank you for allowing Nicor Gas the opportunity to address your concerns

Complaint:
I am rejecting this response because:I still have not received a call not a satisfying response and it has almost been a month now
Sincerely,
Taylor ***

I apologize for the inconvenience and realize this is frustrating for you, but without a record of the request to stop service I cannot make any changes to the stop date

Thank you for contacting Nicor Gas about your damage claimsOur records show your paperwork has been received by our Claims departmentYou will receive a response within the next three weeks
Thank you for allowing Nicor Gas the opportunity to address your concerns

We are committed to delivering exceptional customer experience and apologize for the inconvenience in the delay to restore your gas service. Our Customer Relations left you a message with a contact name and number. Please contact us if you have additional questions or concerns.
Thank you

Complaint: ***
I am rejecting this response because: I was never mailed anything, also as started during auto pay setup the was a mistake, and therefore must have not been enrolled
Sincerely,
*** ***

I am sorry we were unable to assist you with your concernsPlease contact the field representative who provided their contact information on your voicemail, to discuss your concerns

Thank you for contacting Nicor Gas about your service concerns. Our records show that we were advised no one was home when the technician finished the repairs so they meter was left off for safety reasons. We make every effort to restore gas within hours once we have been made aware
the customer is at the residence; however, it may take us longer if our technicians are responding to other gas leaks. Due to safety concerns gas leak are responded to immediately once we are notified. We appreciate you bringing this matter to our attention as we realize your time is valuable to you. We will review our process to see if we may better improve our customer’s experiences in the future and we apologize for any inconvenience this may have caused Thank you for allowing Nicor Gas the opportunity to address your concerns

Initial Business Response /* (1000, 7, 2015/07/10) */
Thank you for contacting Nicor Gas about your billing concernNicor Gas records show your bankruptcy was filed on 10/28/The $was incurred after the bankruptcy dateIf you are disputing this date you may have your bankruptcy
lawyer fax any corrected information to We have mailed you a statement of your account showing the billing for your account
Thank you for allowing Nicor Gas the opportunity to address your concerns
Initial Consumer Rebuttal /* (3000, 9, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told that the balance was accrued after my bankruptcy but I have no billing statements to show thisI haven't recently received any itemizing how I accrued the eitherI requested itemized bills but was deniedI want to see something other than a balance owed statementI have had propane for the last yearsI need to understand where this balance came fromEven the response "We have mailed you a statement of your account showing the billing for your account." does not give any information about when it was mailed, or what was mailedIf I am not receiving a full refund, then send me a detailed monthly bill from I say I don't owe it, and I want proof that I do
Final Business Response /* (4000, 13, 2015/08/03) */
Thank you for contact Nicor Gas about your billing concernNicor Gas is only required to keep documentation, such as bill copies, for years from the date they are issuedWhile we do not have the original copies of the bills you are requesting the statement of account that was mailed to you shows the charges billed each month and any payments you made to the accountThe State of Illinois also has a year statute of limitations and your billing request extends beyond this time periodWe have provided you with the documentation we have showing the owing balance is validWe apologize for any inconvenience this may have caused
Thank you again for allowing Nicor Gas the opportunity to address your concerns

Thank you for contacting Nicor Gas about your property damage concern. Our records show our contractor was able to resolve this matter with you on 08/29/16. Thank you for allowing Nicor Gas the opportunity to address your concerns

Thank you for contacting Nicor Gas about your appointment concerns. We understand that your time is valuable and we appreciate you taking the time to bring this matter to our attention. Our records show that the gas service is scheduled to be restored on 08/22/from 12:p.mto
4:p.m. Once a gas service has been disconnected, Nicor Gas needs to perform an inspection on the inside piping to ensure safe and reliable delivery of the gas. Once the reason for disconnection has been resolved, we schedule the earliest appointment available to restore the gas service which is between and business days. We apologize for this inconvenience and appreciate your patience. Thank you for allowing Nicor Gas the opportunity to address your concerns

Complaint: ***
I am rejecting this response because:
Is there no email option? I can't accept this as resolved until I see some proof Nicor made a good faith effort to read the meter and it seems like it will take longer than calendar days for a mailing to reach me
Sincerely,
Michael ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for your responseOur records show the landlord agreement for *** *** *** * * ** *** *** was updated to a “Do not revert” agreement. The service will be removed out of your name and the service will be turned off on 04/26/Our records also show that *** *** *** ** *** *** has a “Do not revert” agreement on file and the service will be turned off on 04/26/2016. Our records also show that you have the follow landlord agreements in place:*** *** *** * ** *** ***
*** *** *** *** * *** *** ***
*** *** *** *** * * ** *** ***
*** *** *** *** * * ** *** ***
*** *** *** *** * * ** *** ***
*** *** *** * ** *** ***
*** *** *** *** * * ** *** ***
*If you would like to update the landlord agreement for any address you may fill out a new landlord agreement at https://www.nicorgas.com/residential/stop-start-transfer-add-service/landlord-in...⇄ We apologize for any inconvenience this may have caused. Thank you for allowing Nicor Gas the opportunity to address your concerns

Thank you for contacting Nicor Gas about your billing concern. Our records show this issue was also received from the ICC and a member of our Customer Relations department will be contacting you to discussThank you

Thank you for contacting Nicor Gas about your concerns. Our records show this consern was also received from the ICC. A member of our customer relations department will be contacting you soon. Thank you for allowing Nicor Gas the opportunity to address your concerns

Thank you for contacting Nicor Gas about your online account concern. Our records show that the requested corrections have been made to your account. We show your payment for $was received on 06/03/16. Your most recent bill issued on 06/08/in the amount of $and is
due on 06/30/16. The autopay had been added to your account the $balance will automatically be deducted from your checking account on 06/27/16(this is also shown on the payment stub on your bill). We apologize for any inconvenience this may have caused. Thank you for allowing Nicor Gas the opportunity to address your concerns

Initial Business Response /* (1000, 5, 2015/06/12) */
Thank you for contacting Nicor Gas about your service concernsWe sincerely apologize for any inconvenience this may have caused and we do appreciate your being a customer for many yearsWe also apologize for not being able to reconnect your
service right away but our technicians cannot complete a request without have an order for it in our systemWhen we scheduled the service restore we did give you the first available appointment we had in our system, which was 06/15/Again, we do apologize for any inconvenience this may have caused
Thank you for allowing Nicor Gas the opportunity to address your concerns
Initial Consumer Rebuttal /* (3000, 7, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Empty canned apologies do not do anything for anyoneYes it was given but there no little to no effort after thatActually on the phone we were treated like criminals, like this happened all of the timeYes it was our fault for having another company pay for itToo bad they are the only game in town for gas otherwise they would have to actually have to train their people to deal with customer service