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Revdex.com Response: Thank you for contacting Nicor Gas about your bankruptcy concern We appreciate you bringing this matter to our attention as we understand your time is valuableWe have reviewed your bankruptcy documentation and a credit of $1,has been applied to your account, the deposit and late fee charges have been canceledYour account has a credit of $1,and you may contact our Customer Service department at 1- [redacted] to request a refund As of this time, the reconnection charge has not been billed but if it appears on your next bill you may call the Customer Service department and they can waive the chargeWe apologize for any inconvenience this may have caused.Thank you for allowing Nicor Gas the opportunity to address your concerns

Thank you for your recent inquiry regarding your Nicor Gas account Our records show you have been in contact with our Customer Service department and your service is now scheduled to be restored Payment arrangement Information will be listed on your next bill If you have any questions or concerns please call 1/888-***-*** Thank you

Complaint: [redacted] I am rejecting this response because:i spend my time away from home helping others and have served at Katrina & Irma as well as other natural eventsI will soon head to the charred remains of Northern California as wellThe response portrays me to be lax in paying my bill which I admitted I forgot to set up on auto pay and stated this to NICOR whose focus was to offer me a payment plan I (clearly) did not need You were able to accept the payment in seconds and to restore hot water and heat takes day’sAll other untilities are a same day ROS (return of service) this includes Sewer/Water, Electric and CableI also confirmed with these utilities multiple phone contacts are made prior to disconnectionPlease provide me with the transcript of phone calls/messages left for me I reflect (0) I made a mistake in not setting up auto pay, you made the mistake of never EVER contacting meI admitted mine, you won’t, so your response to my transcript of contact will prove thisThe Revdex.com is one of two folks I have communicated with, I have spoke to a producer of NBC Unit Investigates Who has interest in reviewing and featuring based on the above circumstance It’s up to you NICOR, you never contacted me as your obligated to do so and for this reason (4) days of having to live, bathe and gain warm shelter at night is unacceptable and I’m going to make sure you don’t take advantage of those who are committed to helping others Sincerely, [redacted] ***

Thank you for contacting us Our records show the gas service was restored on 03/04/ Due to the nature of our business we are unable to make set appointment times We appreciate your comments and will continue to strive to serve our customers as quick as possible Please call 888/***- [redacted] if you have additional questions or concerns

Thank you for contacting Nicor Gas about your billing concern Our records show a bill issued on 11/16/for the Charles St address for $The amount is for service from 10/07/– 11/16/and is due by 12/01/You should receive this bill at the [redacted] address any day Thank you for allowing Nicor Gas the opportunity to address your concerns

Thank you for contacting Nicor Gas about your service concerns I have reviewed your account and your request has been assigned to a service representative The representative will be contacting you as soon as possible as we need additional information to ensure we provide the correct meter size for your location We appreciate your patience as we work to set your meter as soon as possible Thank you

Thank you for contacting Nicor Gas about your service installation concern We apologize for any inconvenience you may have experience but our records show the gas service was installed today Thank you

Thank you for contacting us concerning your gas service line installation concerns I understand that it is your priority to have your gas service line installed as soon as possible, and it is our intent to install your gas service line as soon as possible However, there are circumstances outside of our control that create delays in our installation processThe installation of your gas service line was delayed because we are waiting for the approval of city/state permits Once the permit has been received we will be able to move forward with the installation of the gas serviceAlso, I apologize for the service you received when you called our Contact Center to check on your gas service line installation status I notified the representative’s supervisor of your experience and to provide coaching and/or discipline We are always reviewing our processes in an effort to identify improvements that makes it easier for our customers to do business with usI appreciate you bringing these matters to our attention and apologize for any inconveniences you may have experienced

Complaint: [redacted] I am rejecting this response because:So, there was an error in not notifying me of the balance in 2015, but there's NO possible way that your company couldn't have made an error and NOT cancelled my account upon request in I see So, because you know you would have a fight on your hand getting money out of the mortgage company as they were responsible for the property at the time, it's easier to penalize your customer of over years (with every account being in a constant state of good standing) I can't even begin to express my extreme disappointment in this corporation Big business wins out again against the little guy, as you maintain the power and the monopoly over the area That's a wonderful way to conduct business [redacted] ***

Thank you for contacting Nicor Gas about your concerns Our records show that you spoke with a representative on 10/23/and she was able to resolve your concerns.We thank you for allowing Nicor Gas the opportunity to address your concerns

Thank you for providing your information Our records show we have a crew onsite installing the new gas service line and meter today Once we are finished with the installation, you will need to have your contractor attach your gas piping coming from the house to the gas meter

Thank you for contacting Nicor Gas about your landscaping concernsI apologize for any inconvenience you may have experienced Our records show the landscaping repairs were completed to your satisfaction on 10/03/

Thank you for contacting Nicor Gas about your billing concern Our records show that a member of our Customer Relations department has reached out to you by phone to attempt to resolve your concern I apologize for any inconvenience you may have experienced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10975589, and find that this resolution is satisfactory to me
Sincerely,
Anthony ***

Our records show a $payment posted to your gas account on 03/02/18. If more then one $payment was made please send in proof of the payments to our Correspondence P.OBox Aurora, IL If you have additional questions or concerns please call 1/###-###-####. Thank
you

Thank you for contacting Nicor Gas about your service concerns. Our records show that the gas account for this location was still in the previous tenant’s name. The previous tenant called on 03/08/and requested the service to be stopped. Because the previous tenant was the
current account holder we completed the request as asked on 03/10/16. Our records do not show a request to start service in a name other than the current account holder until after the gas had been disconnectedAs a result of this location being a commercial property, a commercial contract is required before the gas service can be restored. We do apologize for the confusionOur records show you have spoken to our Contracts Department and your gas was restored on 03/11/Due to not having a request to start service prior to 03/10/16, any requests for reimbursement would need to be discussed with your landlordThank you for allowing Nicor Gas the opportunity to address your concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
John ***

Thank you for contacting
Nicor Gas about your driveway concerns. Our records show our Claims department asked
you to submit an estimate for the repair work on your driveway. You may fax this information to
***. Once this information has
been received we will review the request and determine a resolution. Thank you for allowing Nicor Gas the opportunity to address
your concerns

Thank you for contacting Nicor Gas about your concerns. Our records show a representative from our
Customer Relations department contacted you today and this issue has been resolved. We appreciate you bringing this matter to our
attention and apologize for any inconvenience you may have experienced.Thank you for allowing Nicor Gas the opportunity to address
your concerns

Nicor Gas will mail you a copy of the dates an attemp was made to read your meter. If you have any questions please call 1/###-###-####. Thank you