I purchased yr windshield coverage at Groove Subaru when I purchased my new vehicle in January through Permaplate
On July 6, 2018, a rock hit my windshield and caused a foot long crack in the windshield
I placed a claim online through Permaplate on July 9,
The claim was originally denied, due to the claim being filed more than days after the damage occurred I placed the claim days after the damage occurred I disputed the denial and was offered only a partial payment for the windshield
On 11/21/I noticed a large crack on my windshield upon entering my car I had driven the car a short distance to work the day before and no crack was visible After finding the warranty information that was given to myself by the car dealer on date of purchase, 08/03/2017, I waited for my husband to contact Siskin enterprises to deal with the crack Upon purchase of said, warranty I was told by the dealer that my windshield would be repaired free of charge at ay time by purchasing the warrantyI paid for warranty My husband called Siskin Enterprises and incorrectly stated the damage started on 11/01/2018, which I was not privy to I then received an e- mail denying to fix the window due to damage that occurred over days ago This was minutes after his call Upon getting this email we immediately called back Due to my husbands error they refuse the claim The damage was noticed on 11/21/which I repeatedly told the customer service agent My husband ne
So I purchased the appearance protection plan from permaplate for the exterior and interior for my carI have recently been traveling to another state for work so the insects are terribleI noticed that I left the bugs on my car too longThe bugs took paint off where they had been sittingI took pictures and sent them to permaplate explaining what happened So I get an email..A freaking email denying my claimThey looked at pictures I sent and denied my claimHow unprofessional is that? I was thinking I would have to take my car to a shop for viewingTheir reason was because the appearance protection plan only covered bird droppingsI went back to my contractIt CLEARLY states that the protection was for bird droppings AND insects (including love bugs) So I disputed the decision to only hear that they can't overturn the decision of the claimAll I want is my paint job back to normalHad I known bugs would do this to my car, I would have washed it sooner
I got this coverage and was told all was covered They claim it's clear coat failure Even IF it was, I was led to believe that I'm paying purchase price plus percent on daily interest for years On the roof of cab there's huge faded spots, dull, that need to be repaired Also, white pins in the blue paint one several places The customer service, I spoke with, told me that they'll restore my truck back to how it was when I bought it, now they claim they will not I've got interior and exterior coverage Interior was done, no problem, and very nice guys came out Exterior, they will not take care of They need to do as they said, RESTORE my truck as it was a year ago when I bought it Which was, the paint had no problems and I covered every inch, as well as my son, and these issues were not there then
They ADVERTISE that ANY ENVIRONMENTAL issues are covered, now they refuse to do it This is to be my LAST vehicle and reason I purchased all the coverages that I d
Andy was very professional and left the car like just came out of the showroom I have detailed my cars before but this was the best I ever had Glad I used this coverage which at the beginning I was a little skeptical and thought that was just a waste of money but now I am convinced that it was a smart investment for my Mercedes
I am extremely excited I chose to get premaplate when I purchased my vehicleWhen I filed my claim
Premaplate made the process very quick and easy and my car looks brand new again!
On September 16, I called company to file a claimThey said I had to file the claim on-line with I did on the same day A few days later a women called asking if I filed this complaint, YES I DID, a few days later received letter damage was inconsistent with our coverage We then called them and talked to Kevin, who proceeded to refuse to even discuss the issues He told us we called it a Swirl, (which we did) and he said Swirls are not covered, read the contract Well we did and Swirl is never mentioned in the copy of the contract we have Also, we are not vehicle paint experts, we were only trying to help them understand the issue Today I would have called it a shadow or flaw in the paint We paid $extra for the color of our Colorado (Forest Green) and that is why we chose to purchase the "Appearance Protection Product Guarantee" We did not fail to in form then within days as we had told the dealership and they are the ones that told us to file the claim after
Not a realistic exterior warranty I reported rust discovered on my vehicle below the driver's side doors to their representative agent I was told that rust is not covered unless it was caused by industrial fall out (whatever this is), bird droppings, insects, or tree sap Huh? Seems a little strange to have an anti-rust warranty that only covers a limited form of 'non-provable' rust damage--how does an insect rust a car anyway?
Oh, by the wayI clay bar and hand wax my truck two times a year With the exception of the rusted area the car is in mint condition--so it is no wonder they don't see how there is a defect in their product, it's the owners fault for properly maintaining his vehicle
Once I find the insect causing the rust, I will be sure to bag and tag it for Permaplates' investigation Until then, I think I use another option on my next vehicle
Perma Plate product was put on our new car in July I filed a claim, per dealer instruction, on 12/I received notification of a technician assigned to the claimHe didn't contact me so I called him on 1/7/He said he does not do work for Perma Plate or dealers and had no idea what I was talking aboutI called Perma Plate and was told a new person would be assigned I then received an email from Perma Plate / Siskin stating that there is no one in my area available to help and that I need to send in pictures and an estimate or drive my car to Kansas City (I'm in StLouis)That is a hour drive one wayI called the dealer and asked for helpThe dealer was no help and said today that other customers have the same problem 1/8/I received another email from Perma Plate / Siskin stating that I still have an open claimI called Perma Plate / Siskin and asked for a managerThe same person I spoke to 1/answered the phone and repeatedly asked me why I wanted
I was convienced to buy an appearence protection warranty on my new ford mustang, I was told that it would protect the paint and interior of my carI was not told that a substance would be applied to the carafter several days of driving I began to notice a dull look to my carWe had pollen real bad for a week and every night I lighrly wiped off the pollen with a soft dry cloth made specfic for carsOn Sunday when no pollen fell and the sun was shineing I noticed my car had a whit film look to it, you can see smear stains and the dullness of my paint finishI called the dealer and for the first tie I was told the appearance warranty was not refundable because it was applied to my car, but he didn't explain what was applied or howThis product on a deep black vehicle has taken the luster off of my car, it looks tacky and I am nor satisfied with the product at all whatever it is
Wow! I was so impressed with the service I received from PermaPlateThis was mu first claim since buying my new carThey were fast, courteous and did a terrific job!!
The company is not providing replacement/repair as described in the contract I purchased through my Toyota dealership of a new Toyota Camry I completed the form, included pictures in August I have made several calls & emails & they tell me they will review it & call me back & never doThey are to replace my front seats & repaint front bumper
My dog had peed on my seats (‘Accord, purchased new w/ PermaPlate) and I filed a claim onlineI recieved an email from permaplate that a local contractor would resolve the issueOlen was very nice, called and left a message since I was in a meeting, and responded promptly when I called backWe scheduled an appointment, and since I work 8am - 6pm, they actually brought the truck out to the parking lot at my work, braved 100+ degree Arizona heat, and cleaned my seats while I was workingThe car smells and looks infinitely betterI would recommend the seat protection aspect to anybody!
I am extremely happy that I decided to add the PermaPlate when I purchased my vehicleI had a large stain in my passenger seat (cloth seats) from strawberry juice that leaked out of a bag after forgetting they were in the car (in the Florida heat)I submitted a claim on-line, which was easy, and scheduled my appointmentThe service tech was very friendly and accommodatingUpon receipt of my vehicle, the seat was completely clean and absolutely no sign of the stain! It was worth the money just in this one visit
I purchased yr windshield coverage at Groove Subaru when I purchased my new vehicle in January through Permaplate
On July 6, 2018, a rock hit my windshield and caused a foot long crack in the windshield
I placed a claim online through Permaplate on July 9,
The claim was originally denied, due to the claim being filed more than days after the damage occurred I placed the claim days after the damage occurred I disputed the denial and was offered only a partial payment for the windshield
On 11/21/I noticed a large crack on my windshield upon entering my car I had driven the car a short distance to work the day before and no crack was visible After finding the warranty information that was given to myself by the car dealer on date of purchase, 08/03/2017, I waited for my husband to contact Siskin enterprises to deal with the crack Upon purchase of said, warranty I was told by the dealer that my windshield would be repaired free of charge at ay time by purchasing the warrantyI paid for warranty My husband called Siskin Enterprises and incorrectly stated the damage started on 11/01/2018, which I was not privy to I then received an e- mail denying to fix the window due to damage that occurred over days ago This was minutes after his call Upon getting this email we immediately called back Due to my husbands error they refuse the claim The damage was noticed on 11/21/which I repeatedly told the customer service agent My husband ne
So I purchased the appearance protection plan from permaplate for the exterior and interior for my carI have recently been traveling to another state for work so the insects are terribleI noticed that I left the bugs on my car too longThe bugs took paint off where they had been sittingI took pictures and sent them to permaplate explaining what happened So I get an email..A freaking email denying my claimThey looked at pictures I sent and denied my claimHow unprofessional is that? I was thinking I would have to take my car to a shop for viewingTheir reason was because the appearance protection plan only covered bird droppingsI went back to my contractIt CLEARLY states that the protection was for bird droppings AND insects (including love bugs) So I disputed the decision to only hear that they can't overturn the decision of the claimAll I want is my paint job back to normalHad I known bugs would do this to my car, I would have washed it sooner
I got this coverage and was told all was covered They claim it's clear coat failure Even IF it was, I was led to believe that I'm paying purchase price plus percent on daily interest for years On the roof of cab there's huge faded spots, dull, that need to be repaired Also, white pins in the blue paint one several places The customer service, I spoke with, told me that they'll restore my truck back to how it was when I bought it, now they claim they will not I've got interior and exterior coverage Interior was done, no problem, and very nice guys came out Exterior, they will not take care of They need to do as they said, RESTORE my truck as it was a year ago when I bought it Which was, the paint had no problems and I covered every inch, as well as my son, and these issues were not there then
They ADVERTISE that ANY ENVIRONMENTAL issues are covered, now they refuse to do it This is to be my LAST vehicle and reason I purchased all the coverages that I d
Andy was very professional and left the car like just came out of the showroom I have detailed my cars before but this was the best I ever had Glad I used this coverage which at the beginning I was a little skeptical and thought that was just a waste of money but now I am convinced that it was a smart investment for my Mercedes
I am extremely excited I chose to get premaplate when I purchased my vehicleWhen I filed my claim
Premaplate made the process very quick and easy and my car looks brand new again!
On September 16, I called company to file a claimThey said I had to file the claim on-line with I did on the same day A few days later a women called asking if I filed this complaint, YES I DID, a few days later received letter damage was inconsistent with our coverage We then called them and talked to Kevin, who proceeded to refuse to even discuss the issues He told us we called it a Swirl, (which we did) and he said Swirls are not covered, read the contract Well we did and Swirl is never mentioned in the copy of the contract we have Also, we are not vehicle paint experts, we were only trying to help them understand the issue Today I would have called it a shadow or flaw in the paint We paid $extra for the color of our Colorado (Forest Green) and that is why we chose to purchase the "Appearance Protection Product Guarantee" We did not fail to in form then within days as we had told the dealership and they are the ones that told us to file the claim after
Great company to deal with prompt and professional service!!! A+++
Not a realistic exterior warranty I reported rust discovered on my vehicle below the driver's side doors to their representative agent I was told that rust is not covered unless it was caused by industrial fall out (whatever this is), bird droppings, insects, or tree sap Huh? Seems a little strange to have an anti-rust warranty that only covers a limited form of 'non-provable' rust damage--how does an insect rust a car anyway?
Oh, by the wayI clay bar and hand wax my truck two times a year With the exception of the rusted area the car is in mint condition--so it is no wonder they don't see how there is a defect in their product, it's the owners fault for properly maintaining his vehicle
Once I find the insect causing the rust, I will be sure to bag and tag it for Permaplates' investigation Until then, I think I use another option on my next vehicle
Perma Plate product was put on our new car in July I filed a claim, per dealer instruction, on 12/I received notification of a technician assigned to the claimHe didn't contact me so I called him on 1/7/He said he does not do work for Perma Plate or dealers and had no idea what I was talking aboutI called Perma Plate and was told a new person would be assigned I then received an email from Perma Plate / Siskin stating that there is no one in my area available to help and that I need to send in pictures and an estimate or drive my car to Kansas City (I'm in StLouis)That is a hour drive one wayI called the dealer and asked for helpThe dealer was no help and said today that other customers have the same problem 1/8/I received another email from Perma Plate / Siskin stating that I still have an open claimI called Perma Plate / Siskin and asked for a managerThe same person I spoke to 1/answered the phone and repeatedly asked me why I wanted
Great claims management
Great service
I was convienced to buy an appearence protection warranty on my new ford mustang, I was told that it would protect the paint and interior of my carI was not told that a substance would be applied to the carafter several days of driving I began to notice a dull look to my carWe had pollen real bad for a week and every night I lighrly wiped off the pollen with a soft dry cloth made specfic for carsOn Sunday when no pollen fell and the sun was shineing I noticed my car had a whit film look to it, you can see smear stains and the dullness of my paint finishI called the dealer and for the first tie I was told the appearance warranty was not refundable because it was applied to my car, but he didn't explain what was applied or howThis product on a deep black vehicle has taken the luster off of my car, it looks tacky and I am nor satisfied with the product at all whatever it is
Great and proficient team from start to finishHighly recommend
Wow! I was so impressed with the service I received from PermaPlateThis was mu first claim since buying my new carThey were fast, courteous and did a terrific job!!
The company is not providing replacement/repair as described in the contract I purchased through my Toyota dealership of a new Toyota Camry I completed the form, included pictures in August I have made several calls & emails & they tell me they will review it & call me back & never doThey are to replace my front seats & repaint front bumper
Chris that did upholstery repair was a true craftsman and did outstand Work
G I is the best car cleaning company I have ever had the pleasure of working with
My dog had peed on my seats (‘Accord, purchased new w/ PermaPlate) and I filed a claim onlineI recieved an email from permaplate that a local contractor would resolve the issueOlen was very nice, called and left a message since I was in a meeting, and responded promptly when I called backWe scheduled an appointment, and since I work 8am - 6pm, they actually brought the truck out to the parking lot at my work, braved 100+ degree Arizona heat, and cleaned my seats while I was workingThe car smells and looks infinitely betterI would recommend the seat protection aspect to anybody!
I am extremely happy that I decided to add the PermaPlate when I purchased my vehicleI had a large stain in my passenger seat (cloth seats) from strawberry juice that leaked out of a bag after forgetting they were in the car (in the Florida heat)I submitted a claim on-line, which was easy, and scheduled my appointmentThe service tech was very friendly and accommodatingUpon receipt of my vehicle, the seat was completely clean and absolutely no sign of the stain! It was worth the money just in this one visit
Excellent experience! Heard back within days and problem was resolved quickly I definitely recommend them