I contacted Permaplate to clean our car of insects and tree sap as part of the warranty coverageThey initially denied my claim several times and required me to have my car detailed and then send the photos of the remaining sap and insectsDuring this time they claimed that the damage was not covered by warranty (it is covered)I have made this same claim several times prior for the exact same issues and did not have any problemsThough they eventually agreed to send someone out to clean the insects and sap off the car, so much time had passed that some of the insects and the sap pretty much burned into the paint do to the sun and heatIt seems to me that after a certain point (that is, after several claims) Permaplate will try to not honor the warrantyI bought a five year warranty and discovered after a bout two years of claims that it is not likely they will come out for any additional claims I may have in the future
My car had a lot of sticky bugs from a recent road the tripThe turnaround time from completing the online form to receiving a service call was very quick and efficientThe cleaning of my vehicle was excellent as well
*** Auto was the PermaPlate provider that performed the "magic" on my carUnfortunately, there was a delay in the first provider responding to my service request (read NOT AT ALL) and after several weeks of "radio silence" and MIAPermaPlate Customer service assigned my request to *** Auto in Santa ClaraCarla at *** called within a day to schedule service an offered to either pick up the car from my home and return it, a mile drive or drive me home after I delivered the car to themWell, life got in the way and I dragged MY feet on having the finish renewedPermaPlate sent an email and lit the fire under me that my claim would expire if the service was not performedHow cool is that? I immediately called ***, scheduled service for the next weekCarla, John *** and the gentleman (I didn't catch his name) that clay barred and restored the PermaPlate finish were SO proud of how the car turned outWell, yeahit had PermaPlate on it for seven yearsStart with an amazing product and you've got an amazing product! My husband's Lexus has a permaplate knock off on itenvironmentally friendlyyeah, wellit washed off after the third hand washing
I have been a Perma Plate customer since 2014, and is always pleased with service I received, whenever I filed a claimI don't have to wait no long period of time for the servicecer to contact meThey are prompt, not only with emails, but personal calls as welli have recomended the company to my friends
I love PermaPlateI bought a car not knowing that I would soon after get a dog and having light seats with a dog is not the most ideal situation at allWhenever, I can't get a stain out PermaPlate is there for me and takes care of my needs in a timely matter when it's convinent for me
PermaPlate has protected my interior and my paint job since the day I purchased my vehicleThey respond timely to my requests for service and do a good job
Company failed to honor paint protection warranty Company states:
“Please note, the Paintguard contract exclusively covers damage to the treated exterior painted body panels caused by weather induced fading, oxidation, loss of gloss or surface rust caused by industrial fallout, as well as stains caused by bird droppings, insect, water spots, tree sap, or acid rainUse of a paint sealant such as Paintguard cannot prevent clear coat failure, clear coat peeling, cracking and adhesion problems as this separation and damage occurs between two layers of paint and not on the outermost, treated surfaceThe reported damage is inconsistent with your coverage.”
The printed warranty is inconsistent with the company response, and does not specifically exclude clear coat failure
When I bought the car, perma plate was offered, they said they would perma plate the entire vehicle inside and outAfter filing a claim I was advised they only covered the shiny part of vehicle no interior or plastic on outside of vehicle was not covered, I was disapointed in that there was water spots on the plastic that wouldn’t come off and I tried getting the water spots offSo if you do get perma plate make sure it covers both exterior ( plastic parts also) as well as interiorI feel like the product is good, just not the warranty on interior or plastic parts
I had a great experience with Permaplate and my issue was resolved in a timely manner
I give Perma Plate a star review and wish that company the utmost of success
I contacted Permaplate to clean our car of insects and tree sap as part of the warranty coverageThey initially denied my claim several times and required me to have my car detailed and then send the photos of the remaining sap and insectsDuring this time they claimed that the damage was not covered by warranty (it is covered)I have made this same claim several times prior for the exact same issues and did not have any problemsThough they eventually agreed to send someone out to clean the insects and sap off the car, so much time had passed that some of the insects and the sap pretty much burned into the paint do to the sun and heatIt seems to me that after a certain point (that is, after several claims) Permaplate will try to not honor the warrantyI bought a five year warranty and discovered after a bout two years of claims that it is not likely they will come out for any additional claims I may have in the future
I had exceptional service from this company and recommend them to anyone
My car had a lot of sticky bugs from a recent road the tripThe turnaround time from completing the online form to receiving a service call was very quick and efficientThe cleaning of my vehicle was excellent as well
I am very pleased with the perms plate product and the service when an issue arisesVery courteous and helpful representatives
*** Auto was the PermaPlate provider that performed the "magic" on my carUnfortunately, there was a delay in the first provider responding to my service request (read NOT AT ALL) and after several weeks of "radio silence" and MIAPermaPlate Customer service assigned my request to *** Auto in Santa ClaraCarla at *** called within a day to schedule service an offered to either pick up the car from my home and return it, a mile drive or drive me home after I delivered the car to themWell, life got in the way and I dragged MY feet on having the finish renewedPermaPlate sent an email and lit the fire under me that my claim would expire if the service was not performedHow cool is that? I immediately called ***, scheduled service for the next weekCarla, John *** and the gentleman (I didn't catch his name) that clay barred and restored the PermaPlate finish were SO proud of how the car turned outWell, yeahit had PermaPlate on it for seven yearsStart with an amazing product and you've got an amazing product! My husband's Lexus has a permaplate knock off on itenvironmentally friendlyyeah, wellit washed off after the third hand washing
knowledgeable and quick process
I highly recommend PermaPlate due to their high quality customer service and work on my vehicle
I have been a Perma Plate customer since 2014, and is always pleased with service I received, whenever I filed a claimI don't have to wait no long period of time for the servicecer to contact meThey are prompt, not only with emails, but personal calls as welli have recomended the company to my friends
My experience with PermaPlate has been excellent thus far It was worth the investment when I purchased my car
Worried buying light color leather seats but with Permaplate Jean stains taken out no problem
I love PermaPlateI bought a car not knowing that I would soon after get a dog and having light seats with a dog is not the most ideal situation at allWhenever, I can't get a stain out PermaPlate is there for me and takes care of my needs in a timely matter when it's convinent for me
Very pleased with the process and work done to fix the issue!
It was a great experience and I was so happy my car got cleaned!
PermaPlate has protected my interior and my paint job since the day I purchased my vehicleThey respond timely to my requests for service and do a good job
Company failed to honor paint protection warranty Company states:
“Please note, the Paintguard contract exclusively covers damage to the treated exterior painted body panels caused by weather induced fading, oxidation, loss of gloss or surface rust caused by industrial fallout, as well as stains caused by bird droppings, insect, water spots, tree sap, or acid rainUse of a paint sealant such as Paintguard cannot prevent clear coat failure, clear coat peeling, cracking and adhesion problems as this separation and damage occurs between two layers of paint and not on the outermost, treated surfaceThe reported damage is inconsistent with your coverage.”
The printed warranty is inconsistent with the company response, and does not specifically exclude clear coat failure
Jim Eng with Fibrenrew Firelands did a nice job repairing my leather car seat!!!
When I bought the car, perma plate was offered, they said they would perma plate the entire vehicle inside and outAfter filing a claim I was advised they only covered the shiny part of vehicle no interior or plastic on outside of vehicle was not covered, I was disapointed in that there was water spots on the plastic that wouldn’t come off and I tried getting the water spots offSo if you do get perma plate make sure it covers both exterior ( plastic parts also) as well as interiorI feel like the product is good, just not the warranty on interior or plastic parts
This company recommend a great detail shopI got blue dye all over my seat and they clean my seats within hours