Other than given wrong information from the dealership I bought my car fromI was so happy I bought the extra coverage!!! Having kids this is a MUST!!! My son left chocolate in my seat!!! Ugh!! Filed a claim online, scheduled an appointmentThe man came out and got the spots right out!! Happy Mom!!!
To be honest, I didn't really understand PermaPlate in the beginningI thought I would never have to go to a carwash again, so I kept running into the issue where I'd expect a detail service to come to me and leave me with a freshly detailed carIn my most recent experience, there was little to no reason for the guys to come out and work on my car, save for some environmental debris on the outer shell and one bird dropping on the hoodI was frustrated when they arrived and explained that I was confused about the serviceDennis calmly explained what they can take care of and what the program coversNow it all makes sense and I'm excited to use the program again when I'm readyIn addition, he and his assistant cleaned up the outside of the car so it looked like it was back to its original condition and it made me so happy! It looked so shiny, even from far away! I'm always very appreciative when someone can explain something to me in a calm mannerDennis and his assistant are exceptional, I would definitely recommend the service again based on their customer serviceThank you,
*** ***
I recently submitted a claim and received claim service at my home I cannot say enough about the professional manner in which the claim was handled from start to finish I was pleasantly surprised and would highly recomend
I purchased a new motor home in April and the dealer sold me a PermaPlate windshield coating product that included years of replacement coverage if the windshield was damaged by road debris. In April 2018, I incurred damage that required windshield replacement. PermaPlates claims process required that I work with Safelite for fulfilment. After much scheduling incompetence on Safelites part, I showed up for a scheduled, one day appointment at the Safelite facility in Union City, CA, and Safelite folks there determined did not have all needed parts (Note that the Union City staff had responded affirmatively if they had verified that all parts were in hand -before scheduling the appointment) Safelite then delayed ordering the needed parts until it was too late to have the work done at the Union City, CA Safelite facility (weeks after the damage was reported). We live on our motorhome full time and had commitments to work at a charitable organization in W
I love PermaPlateI bought a car not knowing that I would soon after get a dog and having light seats with a dog is not the most ideal situation at allWhenever, I can't get a stain out PermaPlate is there for me and takes care of my needs in a timely matter when it's convinent for me
I really didn’t have a big issue, I just had some discoloration on my seats I’m thinking that came from my clothingSo I didn’t want to use any chemicals to mess up the leather seats
So the representative that came had his supplies and everything that he needed to work with on my seats and now my seats are back to looking brand new The other thing that I was very pleased about was that when I was contacted by the representative and given an appointment, he did come at the time that he said he would be here and he worked in the very timely manner, very professional
The sales rep that sold me the coverage for Perma Plate, completely misrepresented what the product doesI was told I would have a certain amount of coverage for years and when I attempted to file a claim for my vehicle, I was told that very little of my vehicle is actually coveredWhen I reached out to the sales rep he confirmed to me that he believed Perma Plate covered everything he told me when he sold me the coverage, I was then directed to the Perma Plate representative who referred me back to the dealershipI have made several calls to have the issue resolved and am receiving little to no effort from the two parties involved
I bought a Mercedes SLK on April 29, from Infinity of Coolsprings, Nashville TN During the paperwork I was told of this wonderful permaplate protection package I could buy to protect the interior/exterior of the car The car is not brand new, but had been garage kept with only miles, perfect condition inside and out, So I purchased the package Fast forward to Sept 28, I notice white blotches all over the passenger door and trunk I go to car wash attempting to remove the spots...only to find they will not come off and there are thousands of these tiny pin point bubbles everywhere
I return directly to the dealer, there I am told that this is the permaplate I need to contact them which I did, it was a weekend and they were closed
so I initiated a claim online first of the week comes around and I have an email response back that my claim has been denied, due to clear coat
failure all they had was my complaint, no one from their company had even seen the
When I bought my Jaguar XJL at Jaguar of San Juan the sales lady was very persistent on selling me the windshield coverage after I told her I didn't want it, she said that if I buy it I get windshield replacements within a year periodWell I had a rock chip on passenger side which was no big deal, within the next couple of months I had a rock hit the driver side and cracked a line on it, I went to dealership they gave me the number for permaplate then sinskin and they said that they wouldn't cover the windshield because it had another chip that it's older than days and I would have to replace it then they can cover it again, and I can't cancel the coverage because they can take the product off which I don't know what they meant It might be my fault for not reading the small letters on the contract or the salesperson at Jaguar of San Juan but it is not worth buying the windshield coverage, my insurance covers all rock chips on windshield for free except windshield replacement
The dealership that the car was transferred from installed Perma Shield on the entire car and it is full of scratches swirls and hazing all over the windowsI contacted Perma Shield to ask them how to remove this product not one single person at the company had any clue on how to remove it or how to fix it they said to contact the dealership where it was purchasedI told them the product was not wanted for the vehicle and specified no Coatings no protection plans no nothing on paint glass or interiorI have a detailer that was going to take care of it for me with the superior productI don't understand how a company can put out a product and not have any clue on how to remove it or to fix it
Great company that cares about their customers
Other than given wrong information from the dealership I bought my car fromI was so happy I bought the extra coverage!!! Having kids this is a MUST!!! My son left chocolate in my seat!!! Ugh!! Filed a claim online, scheduled an appointmentThe man came out and got the spots right out!! Happy Mom!!!
Claim was resolved in a timely manner and the work was excellent
Everyone was wonderfulAnd explain each stepSo you knew everything that was going too happen to complete the job
To be honest, I didn't really understand PermaPlate in the beginningI thought I would never have to go to a carwash again, so I kept running into the issue where I'd expect a detail service to come to me and leave me with a freshly detailed carIn my most recent experience, there was little to no reason for the guys to come out and work on my car, save for some environmental debris on the outer shell and one bird dropping on the hoodI was frustrated when they arrived and explained that I was confused about the serviceDennis calmly explained what they can take care of and what the program coversNow it all makes sense and I'm excited to use the program again when I'm readyIn addition, he and his assistant cleaned up the outside of the car so it looked like it was back to its original condition and it made me so happy! It looked so shiny, even from far away! I'm always very appreciative when someone can explain something to me in a calm mannerDennis and his assistant are exceptional, I would definitely recommend the service again based on their customer serviceThank you,
*** ***
They were friendly and knowledgeable Thank you
I recently submitted a claim and received claim service at my home I cannot say enough about the professional manner in which the claim was handled from start to finish I was pleasantly surprised and would highly recomend
excellent servicefast and easy to use
I purchased a new motor home in April and the dealer sold me a PermaPlate windshield coating product that included years of replacement coverage if the windshield was damaged by road debris. In April 2018, I incurred damage that required windshield replacement. PermaPlates claims process required that I work with Safelite for fulfilment. After much scheduling incompetence on Safelites part, I showed up for a scheduled, one day appointment at the Safelite facility in Union City, CA, and Safelite folks there determined did not have all needed parts (Note that the Union City staff had responded affirmatively if they had verified that all parts were in hand -before scheduling the appointment) Safelite then delayed ordering the needed parts until it was too late to have the work done at the Union City, CA Safelite facility (weeks after the damage was reported). We live on our motorhome full time and had commitments to work at a charitable organization in W
I love PermaPlateI bought a car not knowing that I would soon after get a dog and having light seats with a dog is not the most ideal situation at allWhenever, I can't get a stain out PermaPlate is there for me and takes care of my needs in a timely matter when it's convinent for me
The repair man arrived on time and did a great job in a very timely mannerVery happy with the service and job done!
I really didn’t have a big issue, I just had some discoloration on my seats I’m thinking that came from my clothingSo I didn’t want to use any chemicals to mess up the leather seats
So the representative that came had his supplies and everything that he needed to work with on my seats and now my seats are back to looking brand new The other thing that I was very pleased about was that when I was contacted by the representative and given an appointment, he did come at the time that he said he would be here and he worked in the very timely manner, very professional
Great service on a timely manner that works well with your scheduleJob performed was delivered as promised!
Best customer serviceThey stand behind their warranty
The sales rep that sold me the coverage for Perma Plate, completely misrepresented what the product doesI was told I would have a certain amount of coverage for years and when I attempted to file a claim for my vehicle, I was told that very little of my vehicle is actually coveredWhen I reached out to the sales rep he confirmed to me that he believed Perma Plate covered everything he told me when he sold me the coverage, I was then directed to the Perma Plate representative who referred me back to the dealershipI have made several calls to have the issue resolved and am receiving little to no effort from the two parties involved
I bought a Mercedes SLK on April 29, from Infinity of Coolsprings, Nashville TN During the paperwork I was told of this wonderful permaplate protection package I could buy to protect the interior/exterior of the car The car is not brand new, but had been garage kept with only miles, perfect condition inside and out, So I purchased the package Fast forward to Sept 28, I notice white blotches all over the passenger door and trunk I go to car wash attempting to remove the spots...only to find they will not come off and there are thousands of these tiny pin point bubbles everywhere
I return directly to the dealer, there I am told that this is the permaplate I need to contact them which I did, it was a weekend and they were closed
so I initiated a claim online first of the week comes around and I have an email response back that my claim has been denied, due to clear coat
failure all they had was my complaint, no one from their company had even seen the
When I bought my Jaguar XJL at Jaguar of San Juan the sales lady was very persistent on selling me the windshield coverage after I told her I didn't want it, she said that if I buy it I get windshield replacements within a year periodWell I had a rock chip on passenger side which was no big deal, within the next couple of months I had a rock hit the driver side and cracked a line on it, I went to dealership they gave me the number for permaplate then sinskin and they said that they wouldn't cover the windshield because it had another chip that it's older than days and I would have to replace it then they can cover it again, and I can't cancel the coverage because they can take the product off which I don't know what they meant It might be my fault for not reading the small letters on the contract or the salesperson at Jaguar of San Juan but it is not worth buying the windshield coverage, my insurance covers all rock chips on windshield for free except windshield replacement
The dealership that the car was transferred from installed Perma Shield on the entire car and it is full of scratches swirls and hazing all over the windowsI contacted Perma Shield to ask them how to remove this product not one single person at the company had any clue on how to remove it or how to fix it they said to contact the dealership where it was purchasedI told them the product was not wanted for the vehicle and specified no Coatings no protection plans no nothing on paint glass or interiorI have a detailer that was going to take care of it for me with the superior productI don't understand how a company can put out a product and not have any clue on how to remove it or to fix it
The Permaplate product is a "must have" for car owners
Great service, very convenient, professionalVery sastified with the work doneWould highly recommend