Wengerd Construction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10768021, and find that this resolution is satisfactory to me
I truly appreciate Revdex.com (Revdex.com) assisting me in resolving this issue. I now have a better understanding of the value of Revdex.com. Merchant Service Solutions has caused harm to many other consumers. Hopefully they will review their business practices and change the way they operate in the future Best Regards, C***

In order to resolve your complaint, we have agreed to close your account without a termination feeYour account was closed on 10/26/

In
order to address this merchant concerns we have reviewed their account notations,
communications and agreements
Merchant
acknowledges providing pertinent information and agreeing to a month
agreement, within those terms all rates and fees associated with the merchant
service agreement
were available to read through, print out and retain a copy
Merchant
was provided rates and approved based on
the volume they had requestedMerchant has failed to adhere to the monthly
volume they requested and agreed toMerchant Account Solutions will waive the
termination fees associated to the agreement due to the merchant failing to
comply with the terms agreed upon, as long as the equipment provided is
returned in good and working condition to the address listed below.
EPN Serial Number: 3***REF# 0***8MAS
Returns
Account
will remain open until equipment is returned, any and all charges accrued
during the active state of service are valid per agreementMerchant Account Solutions would like to advise
merchant in their future business ventures to always read and have full
understanding of the terms provided for services they are requesting to avoid
confusion such as this.

Complaint:
Hello I accept your solution to provide me with a refund of $ and am currently awaiting refund to my bank account no refund of any kind has posted so far, when can I expect to receive my refund? and how will I be receiving this refund? Once refund is received I agree to close this complaint and will seek no further action against this company, M*** **
Regards,
M*** ***

As mentioned previously, the merchant was contacted by our company to offer lower rates for their credit card processingMerchant was given a quote based on their established processing volume and business typeMerchant was directed to our online application process after accepting our offer, any and all terms, conditions and fees associated with the services requested were provided during the inception of the account Merchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our abilityWe agreed to waive the termination fee due to their misunderstanding of the terms provided; this account was closed on 04/19/In addition, we have refunded the annual fee charged to this account as a courtesyMerchant Account Solutions would like to advise merchant in their future business ventures to always read and have full understanding of the terms provided for services they are requesting to avoid confusion such as this

Complaint:
I am rejecting this response because: material facts are wrongMrH*** stated his position as the highest one at the company and that anyone in any position higher than his, presumably the Board of Directors as indicated from prior assertion that he was the highest manager, would have agreed with his attitude, statement that no other options apart from his, and that the overall handling of the affair, including his repeated assertion that what he incorrectly assumed was a series of attempts via numerous phone encounters by me to acquire material gain (the number of said calls, by his own admission was available to him but that he refused to even verify his own accusation) and not a simple call for clarification as indicated on only document received (a statement mailed several days after the initial charge), and various other concerns having nothing to do with financial change to the account including the threat to either accept his plan, which though he stated he wished to help but consistently refused to listen to any thing other than his idea, or that the amount originally named would be withdrawn and that no court would disagree as he had a contractThe word or intention of billing never arose, but his equal knowledge with me, who he explicitly assumed was that of an attorney did , despite no such statement of being such (indeed I know of few attorneys who would have t-shirt businesses, if any), and his repeated admission of having no higher than a high school education In addition, he stated he would mail a copy of the contract with my specifics the day we spoke, even verifying my address, which has yet to arrive He also provides an IP address owned by CenturyLink customer that addresses none of the issues raised prior. As he is attempting to show that he and only he was able and sufficiently empowered to address my concerns regarding his behavior, that no person supervised him, that he has (as was promised) physically mailed the contract for the purposes of review, that he gave no legal advice (including making predictions about judicial behavior), that he treated me with dignity in the same manner he would have accepted, that in equating my perceived though inaccurate in fact actions of repeatedly calling for monetary gain as the self-same actions he would do (per his own words), that FDCPA (2), particularly part was never violated, and that all of these complaints, substantial to understanding how this business operates were addressed in the company's prior communicationThis is their current claim as well as the claim that during siall documents were available and that agreement to them via electronic signature from an IP address was madeWhat is not disclosed is the amount of time allotted to read said agreements, the statement and questions asked of the only source of information, the salesperson Logan, who indicated it only charged a fee if transactions were made, the failure to provide a merchant id after setup, the need for such an id to access documents, and the request for hard copies continually denied by the company at every stageThe agreement for reduced payments was made due to no other option. The complaint is to help others go with a non-deceptive competitor like Square, Intuit, or even GoogleMrH*** states that this is the only company that does what it does and the others do not process each cardThey do and do it without deceptive monthly fees To this company, you have addressed almost none of my complaintsI will pay per the modified agreement, then I wish to hear nothing more from you, please
Regards,
J*** ***

As previously mentioned, we stand by the existing offer to release the merchant and cover the remaining financial responsibility of a month contract and the $termination fees as a courtesy due to their misunderstanding and potential security risk due to their business type as well information supplied during their application processPlease return the equipment provided in order to close out this caseMerchant proposal cannot be validated as it does not supply a date or valid employee signature, merchant proceeded to agree to terms provided during the application process at the fees their being billedMerchant Account Solutions provided the merchant as requested service to accept credit cards as form of payment for products/services they would be selling with a requested monthly volume of $3,000, which the merchant did not fulfill their part of agreement and not just limited to their monthly volume among other information provided inaccurately which violate Card Network rules and regulations. In conclusion please return equipment provided to proceed with fee waivers as a a courtesy to the merchants misunderstandings On June 4, Mr*** solicited Merchant Acccount Solutions and applied on our Mobile Application for the service in question, the account was approved and the hardware mentioned in the complaint detail was shipped, delivered and signed for by Mr*** June 11th 2014.The complaint listed by Mr*** states that he received an email from a representative listing out our offer, pricing and terms for his new account, chief amongst the details mentioned was that there is $Monthly statement fee listed as part of the offer, in the latter portion of the same report Mr*** states that he never agreed to monthly feesEither the context of the email was written incorrectly or the information provided outright contradicts itself Historically Merchant Account Solutions has firmly stood by all offers that are presented in writing from representatives but we were never provided such an email nor details explaining the offers the complaint detail is the first bit of information provided suggesting such emails, agreements or amended terms.Despite the inaccuracies in the complaint it has been founded that Mr***s application was submitted to our company unsolicited through our Mobile web portal; in this application all details of our agreements and contracts are very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms - this section provides all important details in regard to the pricing and structures for each respective applicationAll items listed in question via the complaint detail is available at that point and viewable prior to acceptance of the terms listed in our agreementsThere is full and complete disclosure included with all of our applications and this situation is no different.In closing, the desired settlement requested by Mr*** cannot be grantedMerchant Account Solutions agrees to close the account with no Early Termination Fees as long as the equipment is returned in proper working order but there will be no refund of the monies requested.Shuttle Serial Number 417***62Ref # 31957MAS Returns

The agreed upon refunds owed were successfully processed to your bank account on or around 10/8/2016-10/9/

In order to address this merchants concerns we have reviewed their account notations, communications, and agreement. On August 7th, at 5:AM PST merchant downloaded our Mobile Application Credit Card Reader, downloaded and applied for the services in questionMobile App requests
pertinent information to be entered in prior to application submission, these steps include but are not limited to Business Name Principal Owner NameFederal Tax ID #Social Security Number Expected Processing Volume Checking Account Number Bank Routing NumberOur application process is very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms, this section provides all important details in regard to the terms, conditions, pricing and structures for each respective applicationAll items listed in question via the complaint detail is available at that point and view-able prior to acceptance of the terms listed in our agreementsThere is full and complete disclosure included with all of our applications. Application was signed with digital signature that has the following IP address embedded 166.172.184.199. Installation
of EPN Mobile App with a test transition of $was completed on August 19,
Services were requested, provided, installed and usedIn closing the
desired settlement requested is to have the account closed with no early
termination fees.Merchant Account Solutions stands by its services, products and terms listed in
our fully disclosed and completely transparent contracts at all times and while
we feel that we have delivered the services requested to the best of our
ability, we will waive the termination fee due to their misunderstanding of the
terms provided as long as the equipment provided is returned in good and working condition to the address belowAny and all fees leading up to account closure are valid as
services were requested, provided, installed and usedNo refunds will be
processed for monthly services during active state of account as it was in use. Merchant Account Solutions would like to
advise merchant in their future business ventures to always read and have full
understanding of the terms provided for services they are requesting to avoid
confusion such as this. EPN Serial Number: 3***MAS Returns Ref#

Complaint:
I am rejecting this response because:WHEN DID I RECEIVE CONTRACT WITH THE TERMS OF AGREEMENT? WHAT WAS THE DATE I WAS GIVEN WRITTEN TERMS AND CONDITIONS.WAS I GIVEN A WEB ACCESS OR SENT CONTRACT? WHAT IS THE DATE FOR THAT?I NOTIFIED THE COMPANY WITH IN A WEEK THAT I DID NOT WANT THE SERVICE. I TALKED TO L*** *** AND HE REFERRED ME TO THE COMPLAINT AND CLOSURE OFFICE.I WAS NEVER ISSUED A CONTRACT OR TERMS OF THE AGREEMENTI WAS NOT EVEN AWARE OF THE COST OF THE SERVICE UNTIL I ASK MR L*** *** ON THE PHONETHIS WAS BEFORE THE COMPANY EVEN STARTED TO CHARGE ME FOR THE SERVICETHERE WAS NOTHING FOR ME TO READ, TO DECIDE IF I WANTED THIS SERVICE
Regards,
G*** ***

Complaint:
I am rejecting this response because: Business’s
first response stated we had failed to return equipment and closure form
together. We proved that to be
incorrect. Business’s next response
stated we should have given days’ notice.
But, this was not mentioned in the first response, only after we proved
several mistakes in the first response were made, the business now comes up
with a new excuse in their story.
Business also failed to address the issue of the conduct of their
employee over the phone on October 21st in their first and second
responseThis gives the impression that the business condones such behavior
and thus is an indication of the business’s integrity. Our position on this matter is one of right or wrong, being fair or unfair. When
we returned the business’s equipment on October 22nd, we no longer
had it in our possession. Therefore, we
could not use the business’s servicesYet, the business charged us for usage
in November. We do not feel it is right
or fair to charge us for services that were not rendered. If the situation was reversed, and we charged
the business for a service that they did not receive, I bet they would feel the
same way we do. Everybody would feel the
way that we do, cheated!
Regards,
R*** ***

Complaint:
I am rejecting this response because:My list of complaints with this company is longOver a year ago they made a mistake and opened and account on my partner's name that should have never been openAfter calling merchant for several months trying to get them to fix their mistake, I finally got them to admit that it was an error made and the account was going to be closedIn the time it took them to recognized their mistake, the company illegally took money from my bank accountI say illegal, because I never give them the authorization to link any account to it other than the one I already had with themAfter I got them to admit their mistake, I asked for the return the money was taken for my bank account, and their response was "it is not our policy to return money" I submitted a complaints with my bank, Wells Fargo, about merchant's actions towards me, and they found their procedures incorrect refunding $that was taking illegally from my bank accountI was suggested by my ban to go to the police and submit a "supine" and continue with legal actions with this mannerI instructed my bank to keep any and all attempts to collect payments, which forced merchant to send me billsMerchant no only made that "mistake" of opening an account that should have never been open and illegally took money from my bank account, but now they have sent to "collections" for that accountAccording to them the account has been closed (following is a "cut and paste" email from them telling me that the account was closedi will forward the email to the Revdex.com if necessary) the email is from [email protected] "Merchant Name: S*** *** Merchant Number ending: The following updates have been made to your merchant account: - Account closed Please contact us at the phone number provided on your statement if you have questions regarding this updateThank you, Merchant Services" I will lie to resolve this manner by having merchant contacting any and or all "collection agency" and fix their errors by eliminating any "debts" they have me and my company in "collections" forAlso terminate any and all business between me and my company with merchant, not cost to me or my company, I cannot continue doing business with a company that have made so many mistakes and has illegally taking money from me
Regards,
S*** ***

Complaint:
I am rejecting this response because: I have been told they will credit my accountI will accept the response once they have refund my account.
Regards,
T*** ***

Complaint:
I am rejecting this response because: I have been told they will credit my accountI will accept the response once they have refund my account.
Regards,
T*** ***

Complaint:
I am rejecting this response because:I have no financial responsibility with this company they have taken advantage of me with every opportunity to steal my money I have never even given this company permission to withdrawl money out of my bank accountThey can not bill me for something that I have not usedThe company has never processed any transaction for me and the first complaint to shut off my account was on 5/18/when I called the company and was rudely told that I needed to pay $to deactivate my account and when suggesting the Revdex.com to Anthoney Herrera I was told that it would not matter because it only takes $10,to buy reviewsThis company is a scam and is trying to run a buisness off of a phone app that says nothing about there services.
C*** ***

Complaint:
I am rejecting this response because:So far no action was taken, my account is still open, and they refuse to give me the refund for the $transaction that they declined but still charged me a $fee for
it.When I will see my account closed with no additional charges I will consider this matter done and resolved.Regards,
M*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11738666, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint:
I am rejecting this response because: I am not having this account listed as closed due to non payment, I didn't call to lower my contract I called to find out where to return the equipment and that is when I found out about a "contract". This company should not misrepresent any terms through sales people or
any other avenue, in our business integrity is a value. They should also be more transparent with their
paperwork. I replied via email after I was given the so called reduction to a year and asked for a copy of the "contract", I also went onto their website in search of a log in for retrieval of this document and was unsuccessful on both. I never even received a reply back via email
Regards,
*** ***

Complaint:
I am rejecting this response because:
It has to do with the monthly charges they deducted from my card since I received the equipment, and told me the terms.e.g., the three year termI disagreed with the
terms right from the start even as they kept charging me the monthly feesI think I deserve to be refunded the monthly charges.
Regards,
T*** ***

Complaint:
I am rejecting this response because: Business’s
first response stated we had failed to return equipment and closure form
together. We proved that to be
incorrect. Business’s next response
stated we should have given days’ notice.
But, this was not mentioned in the first response, only after we proved
several mistakes in the first response were made, the business now comes up
with a new excuse in their story.
Business also failed to address the issue of the conduct of their
employee over the phone on October 21st in their first and second
responseThis gives the impression that the business condones such behavior
and thus is an indication of the business’s integrity. Our position on this matter is one of right or wrong, being fair or unfair. When
we returned the business’s equipment on October 22nd, we no longer
had it in our possession. Therefore, we
could not use the business’s servicesYet, the business charged us for usage
in November. We do not feel it is right
or fair to charge us for services that were not rendered. If the situation was reversed, and we charged
the business for a service that they did not receive, I bet they would feel the
same way we do. Everybody would feel the
way that we do, cheated!
Regards,
R*** ***