Wengerd Construction

This case has been addressed outside of the Revdex.com.

This case has been addressed outside of the Revdex.com

Complaint:
I am rejecting this response because:It is the responsibility of the business to let me know that I am requI red to sign a contractAll he told me is that I need to check a box to confirm that my informatuon was accurateNot once did he say that I am obligated to sign a contractWhen I signed up for Direct TV, they told me I needed to sign a mon the contractThat was the first thing the rep told meWhen I signed up with Verizon the first thing the rep told me was that I had to sign a year contarctAny respectable business that is not trying to run a scam will tell you thatMaybe your business records conversations? Listen to mine a d you will see that I was misleadI should not and will not pay a termination feeAll of needs to be waived
Regards,
*** ***
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Complaint:
I am rejecting this response because: I have just called customer service (March 24th, 12:) and they have confirmed that the account is still opened.This is an example of many lies they feed customers
Regards,
O*** *** ***

In
order to address this merchant concerns we have reviewed their account notations,
communications and agreements
On
09/19/at 1:PM PST merchant downloaded our Mobile Application Smartswipe,
and applied and completed application on 9/19/at 1:PM PST for the
services in question
without speaking to a representativeMobile App requests
pertinent information to be entered in prior to application submission, these
steps include but are not limited to
Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our
application process is very clear, concise and requires acceptance by the
applicant in each step of the process, the final step is a set of terms, this
section provides all important details in regard to the terms, conditions,
pricing and structures for each respective applicationAll items listed in
question via the complaint detail is available at that point and view-able
prior to acceptance of the terms listed in our agreementsThere is full and
complete disclosure included with all of our applications. Application was
signed with digital signature that has the following IP address embedded
***
In
closing, the desired settlement requested by MsVigilante cannot be granted
Despite the inaccuracies of the detailed complaint Merchant Account Solutions
agrees to close the account as a courtesy to their misunderstanding of the
terms and conditions they agreed to for the services they requested, we will
release the merchants financial responsibility from their month contract and
cover their Termination fees of $ANY fees accumulated during the active
state are valid as merchant has used the services providedIn addition
Merchant Account Solutions will not pursue to file any reports of the merchants
emotional, life threats and defamation they have done to our employees and our
company during the time we were trying to assist with their confusion

As Stated by the Business. This merchant concerns are they were not provided with equipment according to their last response nor agreement copies, please find below tracking information where the original equipment was delivered on 07/24/then returned on 09/09/15, merchant had equipment in their possession for almost months before deciding to state they never received itAlso agreement copies were also mailed out during the inception of the servicesMerchant Account Solutions has provided the merchant with the services they requestedMerchant proceeded to install the mobile application on 07/21/and did a test transactionMerchant called in September wanting to discontinue their service and was offered to cut their monthly service fees by 55% and reduce the agreement of months to month, which releases them from 66% of the financial responsibility of a year agreementMerchant agreedThe merchant is able to process credit cards as form of payment via the mobile application they have installed without needing the additional free mobile swiper by manually entering card holders information Best Regards, ** ** Operations Manager

Complaint:
I am rejecting this response because:
Merchant Account Solutions gave NO customer service to me through this processIf MrHerrera would have just answered my questions back in July 2015, which would have taken him less than a minute, then we would not be in this situationHe stated that he did not see my emails, but good businesses know to check their junk mailThere were no issues with previous emails between him and I, so I do not know why my emails starting hitting his junk mailAnd, all he would have had to do was email me a message like, "you are being charged an early termination fee - see the terms on your contract." In addition, just because that the terms stated that there would be an early termination fee, there are some companies that will negotiate terms with customersThis is also why I was trying to get an answer from MrHerrera, as maybe we could have worked something out to reduce the fees, or bring my credit card fees down, so I could keep an account with Merchant Account SolutionsEven after not getting any responses from MrHerrera, I faxed the closure paperwork to Merchant Account Solutions on 10/1/15, and I also sent copies of my emails to MrHerrera, along with this faxI waited for a response from the company for approval to return the terminal, again as the closure form states "This request will not be effective until the required documents are provided an approved." But, the company continued to charge feesOn 11/2/15, I emailed MrHerrera again, and he answered this email, I believe because I may have to go to the Revdex.com to get this resolvedHe said that I would be charged an early termination fee and to mail the terminal backSo, I sent the terminal back to the company on 11/3/Yet, I still continued to be charged $per month in December, and the annual fee that I had recently been charged of $I emailed MrHerrera on 12/13/to ask why I was continuing to get charged fees - as during this entire process, I was charged $430, while the terminal just sat waiting to be returned to the companyAgain, no response from MrHerreraSo, I contacted the Revdex.com on 12/16/My account was closed shortly after this claim.I think that it is only fair that Merchant Account Solutions credit $toward the early termination feeThe credit card terminal was just sitting and not being used while I was trying to work with the companyAll I ask is for fair customer service - nothing moreI think my request is very reasonable
Regards,
T*** ***e

Complaint:
I am rejecting this response because:Card reader was returned by UPS unopenedNever usedI realize that I completed an application, but thought I was dealing with a different company - SquareI have no use for the services of this company and would like to terminate any arrangementWhen I realized it was a mistake within minutes of speaking to them, they said too bad. No money will be sent to them to end this contractI was within my rights to cancel within days and they denied this request
Regards,
B*** ***

In order
to address this merchant concerns we have reviewed their account notations,
communications and agreement
Merchant
downloaded our Mobile application Smartsiwpe which is available for download free
of cost and requires and merchant account in order to function properly
Merchant
proceeded to apply for said merchant servicesDuring the application
process, it requires pertinent information such the business information,
owner’s information and banking informationEach and every page of the
application process requires confirmation and submission, lastly on the last
page it list ALL terms which includes any and all fees pertaining to the
services requestedThe agreement was digitally singed with the following IP
address embedded 184.***.20.184.
The
equipment was also provided free of cost per the terms of the merchant account
agreement that was requestedMerchant proceeded to complete the installation
process and ran a test transaction for $0.02, services have been installed and
used
Merchant’s
desired settlement cannot be granted just because the merchant failed to read
the terms providedThis mistake costs our company application fees, licensing
fees and activation feesAll information pertaining to the services requested
were available to readDue to the merchant’s misunderstanding as a courtesy we
will cover the remaining of a month contract as well as all their
termination fees totaling $In order to grant this, merchant must
return equipment provided in good and working condition to the address listed
belowNo refunds will be issued as the account was requested, services
rendered, installed and usedAccount will be closed as soon as equipment is
received, please retain any tracking information for your records, any fees
accrued during the active state of the account are validMerchant Account
Solutions would like to advise the merchant to always read and understand any
and all terms provided during any of their future business ventures in order to
avoid any misunderstandings they may have and avoid costing all parties
involved any fees
EPN
serial number: 3***
MAS Returns
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This matter has been successfully resolved outside of the Revdex.com

After reviewing this merchants account notations, communications and agreementMerchant requested service by downloading our mobile application Credit Card Reader available through the Google Play Store for download for freeMerchant was contacted by our representative and advised to complete and
online application in order to complete activation and for equipment to be sent out, merchant was also advised to read through application before agreeing to termsMerchant completed application and agreed to terms and conditions via digital signature embedded with their IP Address **.**Within those terms any and all service fees where listed and available to save and retain, also a welcome packet was mailed which included a CD with the Merchant Services Program Guide (Terms and Conditions)In order to address the merchants desired resolutions as a courtesy for the merchant not reading the terms provided we will waive termination fees and agreement as long as the merchant returns equipment provided EPN(2) SN: 3*** and SN: 2*** to the address listed below. MAS Returns

As mentioned previously, the merchant was contacted by our company to offer lower rates for their credit card processingMerchant was given a quote based on their established processing volume and business typeMerchant was directed to our online application process after accepting our offer, any and all terms, conditions and fees associated with the services requested were provided during the inception of the accountMerchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our abilityWe agreed to waive the termination fee due to their misunderstanding of the terms provided; this account was closed on 04/19/In addition, we have refunded the annual fee charged to this account as a courtesyMerchant Account Solutions would like to advise merchant in their future business ventures to always read and have full understanding of the terms provided for services they are requesting to avoid confusion such as this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11030513, and find that this resolution is fine
Regards,
A .***

As previously stated Merchant Account Solutions has waived 1($350) of termination fees as a courtesy to the merchant not understanding the terms and conditions provided(online application and hard copy mailed) for services they requested, we provided and merchant installedAny other fees are valid per agreement providedMerchant requested services, provided all information for merchant application including but not limited to personal information such as social security number and bank account information and proceeded to sign agreement online, digital signature captured is embedded with IP address previously providedDates provided on agreements are the dates the agreements commenced (when account was assigned a merchant ID and associated account numbers)

Complaint:
I am rejecting this response because: The business's response is inaccurate The following is what transpired in this matter: On 10/21/2015, we contacted the business by phone to close our account with the business We were instructed to fax the closure request form and to return the equipment The form was faxed to the business on 10/21/2015, the equipment was packed along with a second copy of the closure form and was picked up by USPS on 10/22/ Now, it takes about five minutes, tops, to receive a one page fax The equipment, with the closure form in the box, was delivered to the business on 10/24/2015, verifiable by tracking number *** *** *** *** *** **, So, the business's statement that they did not receive the form until 10/27/without the equipment is totally inaccurate They received a copy of the form on 10/21/by fax and another copy along with the equipment on 10/24/ We can supply paper work to verify this statement if necessary We should not have been billed for anything in the month of November We are due a refund
Regards,
R*** ***
MESSAGE FROM BUSINESS:Merchant failed to complete proper closing proceduresMerchant was advised to return both equipment and closure request form togetherClosure form was received on October 27, with out equipment Equipment was then received and sent for testing in NovemberAny fees accumulated during the active state of the merchant account whether transaction have been run or not are valid, merchant still had service availableAccounts has been closed and no other fees have bee accrued, no refunds due for service rendered

Complaint:
I am rejecting this response because:I'm strongly disagree with their response Prior to P*** calling me from the month of February to July my company had a monthly average of $sales Why would I agree to work with a company that would take half of my sales in fees Your senior account representative NEVER took the time to advised or explained about monthly fees, early termination penalties, number of accounts, another account for processing by gateway, or length of contract When I finally got him on the phone he blatantly lied about our conversation that is why he said he would contact his manager to see about cancelling the contract with out any fees Which he never called back He committed fraud and I don't think your company should get anymore of my hard earn money for fraudulent contract I want all accounts closed immediately
Regards,
J*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11634689, and find that this resolution is satisfactory to me
Regards,
*** B***

I do not agree with the response from Merchant Account SolutionsMerchant Account solutions has not addressed the reason why they are taking $from my checking account every monthI clearly have not agreed to pay $per month, if anything should be paid to Merchant Account Solutions it is $per month I also contacted Ipayment regarding the cancelled account and the account was closed because they do not do business with insurance companies , all insurance companies pose a security riskThe account with ipayment was not closed due to fraudulent activity and I attached the letter from ipayment that shows why the account was cancelledMerchant Account Solutions is clearly telling people thay can get a credit card processing account for $per month and then going ahead and charging them more than the $and when you call to cancel the account they tell you that you are signed up for three years and it is probably cheaper to just pay the monthly fee
I believe I should receive a refund for the all of the monthly charges of $
Merchant Account Solutions has not provided a contract that I signed stating that I agreed to pay the fees I was charged
Please refund me the charges of $and close the account
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response
If no reason is received your complaint will be closed]
Complaint:
I am rejecting this response because:
Regards,
*** ***

Our Application process is very clear, concise and requires acceptance by the application in each step of the process, the final step is a set of terns, this section provides all important information details in regard to the terms, conditions, pricing and structures for the respective applicationALL items listed in the complaint detail are available at that point and view-able prior to the final acceptance of terms listedThere is a full and complete disclosure included with all of our applicationsCancellation procedures were provided as well as copies of their merchant agreement that had their digital signature embedded with their IP address have been provided.If the merchant chose to not read through terms provided and proceed to agree to them without having a full understanding Merchant Account Solutions offer stands to waive the larger portion of the termination fees($350) to assist with the merchant neglecting to read the terms.In closing in order to assist the merchant in their confusion we will waive the larger portion of the termination fee of $and the merchant will be responsible for the remaining balance of $and any and all fees accrued and leading up to termination per the services requested and providedMerchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel we have delivered services requested to the best of our abilityPlease contact ###-###-#### for further assistance if there is any questions regarding the agreement provided

Complaint:
I am rejecting this response because:I was
waiting to hear back from the company because I have yet to receive the card swiperSo basically its ok for customer service reps to lieNow I have to pay $a month for a year for a companyand I have yet to receive the card swiper and the contract that I supposed signed initially.
Regards,
J*** ***