Wengerd Construction

In order to address this merchant concerns we have review their accountMerchant was approved to accept credit cards as form of payment for their furniture business with limits requested of an average ticket of $850, a high ticket of $3,and accumulated monthly volume of $25,Merchant was
provided a quote based on their limits requestWithin the agreement they agreed to adhere to set limits they requested and were approved forMerchant processed a single transaction outside of their limits requested and were billed accordingly, however the merchant did not have sufficient financial support to process the amount outside of their limits and were advised to process a refundMerchant was then refunded as a courtesy the fees associated to the credit card transactionMerchant has been advised this on numerous occasionsAt this time for violating their agreement we will be closing out the merchant account due to security riskMerchant must return mobile card reader provided in good and working condition to the address listed below.

In
order to address this merchant concerns we have reviewed their account
notations, communications and agreements
On
7/09/at 4:PM PST merchant downloaded our Mobile Application Credit Card
Reader, downloaded and applied for the services in questionMobile App
requests pertinent
information to be entered in prior to application
submission, these steps include but are not limited to
Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our
application process is very clear, concise and requires acceptance by the
applicant in each step of the process, the final step is a set of terms, this
section provides all important details in regard to the terms, conditions,
pricing and structures for each respective applicationAll items listed in
question via the complaint detail is available at that point and view-able
prior to acceptance of the terms listed in our agreementsThere is full and
complete disclosure included with all of our applications. Application was
signed with digital signature that has the following IP address embedded
172.***
General IP Information
IP: 172.***
Decimal: ***
Hostname: cpe-172-***-132.carolina.res.rr.com
ASN:
ISP: Time Warner Cable
Organization: Time Warner Cable
Geolocation Information
Continent: North America
Country: United States us
flag
State/Region: North Carolina
City: Salisbury
Latitude: 35.6*** (*** *** *** N)
Longitude: -80.5*** (*** *** *** W)
Postal Code:
Installation
of EPN Mobile App with a test transition of $was completed on July 15,
Services were requested, provided, installed and usedIn closing the
desired settlement requested is to have the account closed with no early
termination fees, % of fees refunded for services rendered from July
Merchant Account Solutions stands by its services, products and terms listed in
our fully disclosed and completely transparent contracts at all times and while
we feel that we have delivered the services requested to the best of our
ability, we will waive the termination fee due to their misunderstanding of the
terms provided any and all fees leading up to account closure are valid as
services were requested, provided, installed and usedNo refunds will be
processed for monthly services during active state of account as it was in use
Termination fees will be waived as equipment provided was returned on September
8, Account will be closed at the end of the billing cycle for September (9/30/15). Merchant Account Solutions would like to
advise merchant in their future business ventures to always read and have full
understanding of the terms provided for services they are requesting to avoid
confusion such as this.

In
response to this merchants complaint, below we will list out a timeline and
chain of events that took place within this particular scenario if effort to
provide clarity and closure to this claim
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On 6/16/merchant was contacted by Merchant Account
Solutions to offer lower rates and monthly service fees based on the merchant’s
monthly credit card processing volumeOn the same day merchant submitted
Merchant Processing Application for the services in questionApplication
requests pertinent information to be entered in prior to application
submission, these steps include but are not limited to
Business
Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our application process is very
clear, concise and requires acceptance by the applicant in each step of the
process, the final step is a set of terms, this section provides all important
details in regard to the terms, conditions, pricing and structures for each
respective applicationAll items listed in question via the complaint detail
is available at that point and view-able prior to acceptance of the terms
listed in our agreementsThere is full and complete disclosure included with
all of our applications. Application was signed with digital signature
that has the following IP address embedded 74.***
Merchant was approved based
on the volume they had requestedMerchant has failed to adhere to the monthly
volume they requested and agreed toMerchant Account Solutions will waive the
termination fees associated to the agreement due to the merchant failing to
comply with the terms agreed upon, as long as the equipment provided is
returned in good and working condition to the address listed below. Merchant Account Solutions would like to advise
merchant in their future business ventures to always read and have full
understanding of the terms provided for services they are requesting to avoid
confusion such as thisNo refunds will be processed as services were provided,
installed and actively used
EPN Serial Number: 3***
REF# 02804MAS
Returns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11495874, and find that this resolution is satisfactory to me
Regards,
M*** ***

On 10/6/
at 11:PM PST merchant contacted our company, unsolicited and applied and
completed application on 10/8/at 12:PM PST for the services
in question
Application requests pertinent information to be entered in prior to
application submission, these steps include but are not limited to
Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our application process is very
clear, concise and requires acceptance by the applicant in each step of the
process, the final step is a set of terms, this section provides all important
details in regard to the terms, conditions, pricing and structures for each
respective applicationAll items listed in question via the complaint detail
is available at that point and view-able prior to acceptance of the terms
listed in our agreementsThere is full and complete disclosure included with
all of our applications. A follow up call was placed after account was
approved to confirm delivery address.
General IP InformationIP: 24.***.161.***Decimal: 4***60488Hostname: 24-207-161-136.dhcp.stls.mo.charter.comASN: 20115ISP: Charter CommunicationsOrganization: Charter CommunicationsServices: None detectedType: BroadbandAssignment: Dynamic IPBlacklist: Blacklist CheckGeolocation InformationContinent: North AmericaCountry: United States us flagState/Region: MissouriCity: St LouisLatitude: Merchant’s desired
settlement cannot be granted because the merchant failed to read the terms
providedThis mistake costs our company application fees, licensing fees and
activation feesAll information pertaining to the services requested were
available to readDue to the merchant’s misunderstanding as a courtesy we will
cover the remaining of a 36-month contract as well as all their termination
fees totaling $In order to grant this offer, merchant must return
equipment provided in good and working condition to the address listed below
No refunds will be issued as the account was requested, services rendered,
installed and usedAccount will be closed within business days of receiving equipment in good condition,
please retain any tracking information for your records, any fees accrued
during the active state of the account are validMerchant Account Solutions
would like to advise the merchant to always read and understand any and all
terms provided during any of their future business ventures in order to avoid
any misunderstandings they may have and avoid costing all parties involved any
fees.EPN Reader serial
number: 3***
MAS Returns

Cancellation procedures provided via email on January 9th, which can not be lost in the fire and as general knowledge access to a yahoo email can be done with any desktop, personal computer or mobile that has access to the internetAlso closing procedures do not expire, there for they are not "null and void"At this time merchant is requesting refunds because they failed to complete closing procedure that were provided to them in January and again in October and still have not been completed? We are not responsible for failure to complete procedure that were requested by the merchant months later that have yet to be submitted for processing by the merchant, who has acknowledged receipt of them on multiple occasionsTermination fees of $have been waived and auto month contract renewal has been removed to assist with the merchants confusionAnnual fee billed is not for future year, we bill back not forward, any charges/fees are for previous months/yearNo refunds due, any fees accrued leading up to account cancellation are validAccount will remain open until proper closing procedures provided and submitted for processing.

Merchant failed to complete proper closing proceduresMerchant was advised to return both equipment and closure request form togetherClosure form was received on October 27, with out equipment Equipment was then received and sent for testing in NovemberAny fees accumulated during the
active state of the merchant account whether transaction have been run or not are valid, merchant still had service availableAccounts has been closed and no other fees have bee accrued, no refunds due for service rendered

In no way shape or form have we violated the agreement which the merchant agreed to when they requested services, we did not solicit to have them apply, they requested a way to process credit cards as form of payment for their transportation businessServices were provided, if the merchant
proceeded with the agreement without having a full understanding of the terms they were provided to read through and ask any questions it is unfortunate that we are being blamed and accused of "scamming" people. On October 12, 12:pm merchant downloaded one of our mobile application called Smartswipe and applied for service in questionWithin the application process it request pertinent information listed belowMerchant proceeded to provide all the information and agreed to all rates/fees associated along with the year contract. There is full and
complete disclosure included with all of our applications. Application was
signed with digital signature that has the following IP address embedded ***Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing NumberMerchant Account
Solutions stands by its services, products and terms listed in our fully
disclosed and completely transparent contracts at all times and while we feel
that we have delivered the services requested to the best of our ability, we
will waive the termination fee due to their misunderstanding of the terms
providedWe will waive the termination fees as long as the equipment provided free of cost is returned in good and working condition to the address belowOnce equipment is received and tested account will be cancelled with in business daysAny fees accrued during the active state of the of the merchant account are valid as services were requested, provided and actively used. Merchant Account
Solutions would like to advise the merchant in their future business ventures to
always read and have full understanding of the terms provided for services they
are requesting to avoid confusion such as this.EPN Serial Number 3***REF#17794MAS Return Hodencamp Rd #

Complaint:
I am rejecting this response because:My list of complaints with this company is longOver a year ago they made a mistake and opened and account on my partner's name that should have never been openAfter calling merchant for several months trying to get them to fix their mistake, I finally got them to admit that it was an error made and the account was going to be closedIn the time it took them to recognized their mistake, the company illegally took money from my bank accountI say illegal, because I never give them the authorization to link any account to it other than the one I already had with themAfter I got them to admit their mistake, I asked for the return the money was taken for my bank account, and their response was "it is not our policy to return money" I submitted a complaints with my bank, Wells Fargo, about merchant's actions towards me, and they found their procedures incorrect refunding $that was taking illegally from my bank accountI was suggested by my ban to go to the police and submit a "supine" and continue with legal actions with this mannerI instructed my bank to keep any and all attempts to collect payments, which forced merchant to send me billsMerchant no only made that "mistake" of opening an account that should have never been open and illegally took money from my bank account, but now they have sent to "collections" for that accountAccording to them the account has been closed (following is a "cut and paste" email from them telling me that the account was closedi will forward the email to the Revdex.com if necessary) the email is from [email protected] "Merchant Name: S*** *** Merchant Number ending: The following updates have been made to your merchant account: - Account closed Please contact us at the phone number provided on your statement if you have questions regarding this updateThank you, Merchant Services" I will lie to resolve this manner by having merchant contacting any and or all "collection agency" and fix their errors by eliminating any "debts" they have me and my company in "collections" forAlso terminate any and all business between me and my company with merchant, not cost to me or my company, I cannot continue doing business with a company that have made so many mistakes and has illegally taking money from me
Regards,
S*** ***

Hello, This case was transferred from the San Jose Office CASE #and was already addressed.DateActivityDescription05/20/2015 Case Closed as TRANSFERRED to another Revdex.com 05/20/2015 Inform other Revdex.com Case Transferred 05/20/2015 Inform Consumer Case
Transferred to Another Revdex.com 05/19/2015 Forward to Another Revdex.com - OTTO 05/19/2015 Receive Business Response To address this merchants concerns we have reviewed their account notationsMerchant was provided with a verbal quote that consisted of the monthly service fees and was directed to an online application that reflected the full pricing schedule for the program they requestedMerchant was advised to read through and complete application, they agreed to the terms via digital signature embedded with their IP address. As a courtesy for the merchant misunderstanding the terms and conditions provided for them to read on the online application they acknowledged completing, we will waive the agreement termination fees as long as the merchant returns the equipment provided EPN SN:***-***-***in good and working condition to the address belowOnce the equipment has been received we will close the account with no termination fees, however merchant is still responsible for monthly fees as services were provided and installed.MAS Returns *** *** ** * ***
*** *** ** *** 05/13/2015 Notify Business of Dispute - Member 05/13/2015 Send Acknowledgement to Consumer 05/12/2015 Case Reviewed by Revdex.com - Member 05/12/2015 Case Received by Revdex.com *** R
Operations Manager
Merchant Account Solutions
P: ###-###-#### xt
F: ###-###-####
E:
***@merchantaccountsolutions.com

Complaint:
I am rejecting this response because: that is not my IP address for any device I own The signature on the terminal addendum is not my signature and was forged by the personnel at MAS I have side by side proof of my actual signature on a document I sent them
and the one they claim is my signature Also, when I requested the original contract I e-signed, Courtney delayed sending it to me so I contacted a different customer service representative within the company and was sent the contract that stated my termination fees are $ When I told Courtney I got a copy of my contract she claimed they hadn't completed it yet The form is Adobe and a fillable document with a typed e-signature that can be placed on the form at anytime they need it to fit their needs The date was inaccurate on both the contract and the terminal addendum, as well I was never informed of a $fee, rather that's a new one, they claim I owe now I was belittled by *** *** during my dealings with him I have emails of all of our conversations, as I'm sure he does as well
Regards,
*** ***

In
order to address this merchant concerns we have reviewed their account
notations, communications and agreements
On
7/09/at 4:PM PST merchant downloaded our Mobile Application Credit Card
Reader, downloaded and applied for the services in questionMobile App
requests pertinent
information to be entered in prior to application
submission, these steps include but are not limited to
Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our
application process is very clear, concise and requires acceptance by the
applicant in each step of the process, the final step is a set of terms, this
section provides all important details in regard to the terms, conditions,
pricing and structures for each respective applicationAll items listed in
question via the complaint detail is available at that point and view-able
prior to acceptance of the terms listed in our agreementsThere is full and
complete disclosure included with all of our applications. Application was
signed with digital signature that has the following IP address embedded
172.***
General IP Information
IP: 172.***
Decimal: ***
Hostname: cpe-172-***-132.carolina.res.rr.com
ASN:
ISP: Time Warner Cable
Organization: Time Warner Cable
Geolocation Information
Continent: North America
Country: United States us
flag
State/Region: North Carolina
City: Salisbury
Latitude: 35.6*** (*** *** *** N)
Longitude: -80.5*** (*** *** *** W)
Postal Code:
Installation
of EPN Mobile App with a test transition of $was completed on July 15,
Services were requested, provided, installed and usedIn closing the
desired settlement requested is to have the account closed with no early
termination fees, % of fees refunded for services rendered from July
Merchant Account Solutions stands by its services, products and terms listed in
our fully disclosed and completely transparent contracts at all times and while
we feel that we have delivered the services requested to the best of our
ability, we will waive the termination fee due to their misunderstanding of the
terms provided any and all fees leading up to account closure are valid as
services were requested, provided, installed and usedNo refunds will be
processed for monthly services during active state of account as it was in use
Termination fees will be waived as equipment provided was returned on September
8, Account will be closed at the end of the billing cycle for September (9/30/15). Merchant Account Solutions would like to
advise merchant in their future business ventures to always read and have full
understanding of the terms provided for services they are requesting to avoid
confusion such as this

as previously advised Merchant Account Solutions provided ANY and ALL information during the inception of the merchant requesting servicesMerchant's neglect to read terms provided are being acknowledged by releasing them from financial responsibility of month contract and waiving the $termination fee as courtesy to their misunderstanding of the services they requestedPlease call ###-###-#### for copies of the merchant agreement. As advised, in order to proceed with closure please return equipment provided to the address belowPlease retain a copy of the tracking information for you recordsAccount will remain open until equipment is returned, any and all fees accrued during the active state of the account are valid, services were requested and provided MAS Returns

After reviewing this merchants
account, we unfortunately cannot assist the merchant with some of their
concerns as they are not the account
holder/principalWe gathered the
following info to assist with clarification however merchant desired resolution
will not be granted
MrFernandez applied for service
for his business on April 13th, and has been actively
processing from the inception of the account, this account is good standing and
has an agreement in placeThe second account was applied later the in the
month of April by a different business owner with different informationIn no
way shape of form did we make a mistake and create accounts with completely different
information
MrFernandez is referring to an
account that maybe associated to him via his partnership, however he is not on
the agreement we are not at liberty to provide full informationWe will advise
the following: This account has been closed
with no termination fee on the end of February’s billing cycle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10940561, and find that this resolution is satisfactory to me
Regards,
S*** ***

Complaint:
I am rejecting this response because:I'm strongly disagree with their response Prior to P*** calling me from the month of February to July my company had a monthly average of $sales Why would I agree to work with a company that would take half of my sales in fees Your senior account representative NEVER took the time to advised or explained about monthly fees, early termination penalties, number of accounts, another account for processing by gateway, or length of contract When I finally got him on the phone he blatantly lied about our conversation that is why he said he would contact his manager to see about cancelling the contract with out any fees Which he never called back He committed fraud and I don't think your company should get anymore of my hard earn money for fraudulent contract I want all accounts closed immediately
Regards,
J*** ***

We have agreed to accommodate this merchants issue outside of the Revdex.com.

This matter has been successfully resolved outside of the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10768021, and find that this resolution is satisfactory to me
I truly appreciate Revdex.com (Revdex.com) assisting me in resolving this issue. I now have a better understanding of the value of Revdex.com. Merchant Service Solutions has caused harm to many other consumers. Hopefully they will review their business practices and change the way they operate in the future Best Regards, C***

This merchant concerns have been addressed outside of the Revdex.com.