Wengerd Construction

Complaint: I am rejecting this response because: August 18th was not the first contact to said company? Said company has a number that answers all call, then you are transfer to their numberPlease ask them about the message I left for the person that handles my account, explaining the situation as far a my business having a fire and me not using their services because of the fire? Also yes it is unfortunate that there was a fire, but how can you pass judgment on me as far as my responsibility for my account being reconciled when in fact all of my files were destroyed in the fireBut, shame on your ? company for passing judgment, ? and I have all of my statements from the incident to show any one who request it that there were no activities from me on your machineYou also charge me an annual fee which is for the year moving forward and yet still I didn't use the service months prior and thus afterwards? Shame on youThis is a company that has misused their authority, and good business practices? Also the account closing information that was sent to me prior to today was that in January as per MrAn [redacted] , which is months prior to the fireSo, that information is null and void of this conversation? The period in question is from June on so in essence it is more than monthsIf my information is conflicting please have them pull the recordings of all my conversations and all time I've calledI too can request my phone records for the times I've called your company.? Regards, M [redacted] ***

Complaint: I am rejecting this response because : I do accept most of their terms, however, since I feel they kept charging my account even after I had called them multiple times to dispute the first charge and they refuse to even reimburse the second charge when they knew I was not happy after the first charge, I refuse to pay more money to send the equipment back It has not even been opened, so if they would send a call tag I will gladly return the equipment so that they can cancel my service Any reputable company would allow the cancellation of a service when someone is not happy after trying the service out In the end, all I want is the service cancelled without putting out any more money Regards, L [redacted] ***

In order to assist with this merchant concerns we have reviewed accounts notations and agreement.? Merchant was provided proper closing procedures on July 15, Which included all the correct paper work and return address for equipmentMerchant neglected to follow the procedures provided and only completed half of the procedures that were highlighted in the email with the proceduresMerchant was advised on numerous occasions that the email provided with the procedures needed to completed in order to process closureMerchant neglect to complete procedures is not Merchant Account Solutions responsibility? Unfortunately merchant's desired resolutions cannot be granted, there is a signed month agreement on file that is available upon request to the merchant ###-###-####All fees and termination fees are valid per merchant agreementAccount was closed on December 4th, after receiving equipment along with closure form as requested in the closing proceduresAccount is scheduled to be billed their termination fees with the next business days.?

In order to address this merchant concerns we have reviewed their account notations, communications and agreement Merchant download our Mobile application Smartsiwpe which is available for download free of cost and requires and merchant account in order to function properly Merchant proceeded to apply for said merchant servicesDuring the application process, it requires pertinent information such the business information, owner’s information and banking informationEach and every page of the application process requires confirmation and submission, lastly on the last page it list ALL terms which includes any and all fees pertaining to the services requested The agreement was digitally singed with the following IP address embedded 74.***.227.1**It is unfortunate the merchant neglected to read the terms provided during the inception of the account The equipment was also provided free of cost per the terms of the merchant account agreement that was requestedMerchant proceeded to complete the installation process and ran a test transaction for $0.02, services have been installed and used Merchant’s desired settlement cannot be granted just because the merchant failed to read the terms providedThis mistake costs our company application fees, licensing fees and activation feesAll information pertaining to the services requested were available to readDue to the merchant’s misunderstanding as a courtesy we will cover the remaining of a month contract as well as all their termination fees totaling $In order to grant this offer, merchant must return equipment provided in good and working condition to the address listed below No refunds will be issued as the account was requested, services rendered, installed and usedAccount will be closed as soon as equipment is received, please retain any tracking information for your records, any fees accrued during the active state of the account are validMerchant Account Solutions would like to advise the merchant to always read and understand any and all terms provided during any of their future business ventures in order to avoid any misunderstandings they may have and avoid costing all parties involved any fees EPN serial number: [redacted] MAS Returns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11495874, and find that this resolution is satisfactory to me Regards, M [redacted]

Complaint: I am rejecting this response because: this is the exact message from before and is still full of ststop sending pre drafted messages and fix this problem? Regards, [redacted]

As previously advised, please see below Agreement available upon request, call ###-###-#### Ext Merchant stated they agreed to new agreement which indeed was done by the highest Manager(supervisory consultation) available to assist with the merchants confusion, merchant was not denied assistanceMonthly statements are mailed to merchants mailing address provided as well as they are provided with logins in their welcome packet which also has the terms and conditions for service requested to login to view their "bill"No one "threatened" to withdraw money from his account but was advised of the services he requested and would be "billed" for service rendered.Merchant requested to accept credit cards as a form of payment for their Retail T-shirt business, with average monthly volume of $2,and an average ticket of $20.00, merchant failed to read initial agreement terms and has been adjusted as a courtesy of merchant misunderstandingAfter reviewing this account communications and account notationsWe don't understand where the merchant saw that they wouldn't be charged a monthly service fee as they were directed to our online application where all the fees associated to service requested were available to read through, understand and agree toALL documentation pertaining to the merchant agreement was provided upfront before the merchant signed upMerchant completed application online and signed it digitally which is embedded with the merchant IP Address ##.##.###.###(see below) on March 11, Merchant was as a courtesy offered to lower monthly service fees and shortened agreement length to assist with their misunderstanding of the agreement by the Retention Manager available which is Anthony HerreraServices were requested, provided and installed Merchant stated would continue service with new amended fees and length and even completed PCI questionnaire to reduce feesMerchant Account Solutions has assisted the merchant to have a better understanding of the services requested and we providedWe do not record our calls without permission as it is violation and we hold the right to refuse to have our calls recorded as well per state and federal lawsAgreement available upon request, call ###-###-#### Ext This case has already been dealt with outside of Revdex.com and we have completed all offers to amend the original agreement that the merchant did not understand.Changes completed to accountmonth agreement reduced to months( releasing of 66% of financial liability of month agreement)Monthly Fees $reduced to $General IP InformationIP: [redacted] Decimal: [redacted] 0Hostname:mo-##-##-###-###.dhcp.embarqhsd.netASN:2379ISP:CenturyLinkOrganization...⇄ detectedType:BroadbandAssignment:Dynamic IPGeolocation InformationContinent:North AmericaCountry:United States State/Region:FloridaCity:Cape CoralLatitude: [redacted] [redacted] **Longitude:- [redacted] [redacted] **Postal Code:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10884666, and find that this resolution is satisfactory to me Thank you for the resolution, we are satisfied Further we sent the machine to them already by UPS Regards, Y [redacted] ***

Hello, This case was originally sent over from the San Jose CASE #and has already been addressed and handled with the clientAlso cases should be emailed to [email protected], [email protected] and ***@merchantaccountsolutions.com per our previous profile with the San Jose office.http://sanjose.app.Revdex.com.org/complaint/view/418669/b/ddc783DateActiv...⇄ other Revdex.com Case Transferred 05/20/Inform Consumer Case Transferred to Another Revdex.com 05/19/Case Closed as TRANSFERRED to another Revdex.com 05/19/Forward to Another Revdex.com - OTTO 05/18/Receive Business Response This case has been dealt with outside of the Revdex.com05/11/Notify Business of Dispute - Member 05/11/Send Acknowledgement to Consumer 05/11/Case Reviewed by Revdex.com - Member 05/08/Case Received by Revdex.com Best Regards, [redacted] | Operations Manager | PH: ###-###-#### xt |F: ###-###-#### | E: ***@merchantaccountsolutions.com

On June 4, Mr [redacted] solicited Merchant Acccount Solutions and applied on our Mobile Application for the service in question, the account was approved and the hardware mentioned in the complaint detail was shipped, delivered and signed for by Mr [redacted] June 11th The complaint listed by Mr [redacted] states that he received an email from a representative listing out our offer, pricing and terms for his new account, chief amongst the details mentioned was that there is $ Monthly statement fee listed as part of the offer, in the latter portion of the same report Mr [redacted] states that he never agreed to monthly feesEither the context of the email was written incorrectly or the information provided outright contradicts itself Historically Merchant Account Solutions has firmly stood by all offers that are presented in writing from representatives but we were never provided such an email nor details explaining the offers the complaint detail is the first bit of information provided suggesting such emails, agreements or amended terms Despite the inaccuracies in the complaint it has been founded that Mr [redacted] s application was submitted to our company unsolicited through our Mobile web portal; in this application all details of our agreements and contracts are very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms - this section provides all important details in regard to the pricing and structures for each respective applicationAll items listed in question via the complaint detail is available at that point and viewable prior to acceptance of the terms listed in our agreementsThere is full and complete disclosure included with all of our applications and this situation is no different In the interim Merchant Account Solutions has also founded that Mr [redacted] had separate accounts with Ipayment Incwhom is the underwriter and processor for the account in question as well as the processor for the aforementioned account ending in XXXXXXXXXXXXInexplicably on October 17, both accounts mentioned were shut down due to Security Risk Issues and Fraudulent Activity, this was not done at Merchant Account Solutions request but as a blanket closure for all accounts under the Ipayment IncumbrellaThe correlation of dates of this complaint as well as the dates of force closure one can only assume that we have not done anything wrong other than provide a service that was requested by Mr [redacted] and this is an effort to further engage in fraudulent activity In closing, the desired settlement requested by Mr [redacted] cannot be granted Merchant Account Solutions agrees to close the account with no Early Termination Fees as long as the equipment is returned in proper working order but there will be no refund of the monies requested.Shuttle Serial Number 417***62Ref # 31957MAS Returns

Merchant downloaded our mobile application Smartswipe on July 7, and proceeded to complete Merchant Processing ApplicationMerchant completed all information requested such business information, business owner information and as well as how much and how they process credit cardsOn the last pages the terms and conditions are available for the merchant to read through, retain a copy and agree toMerchant agreed to all terms which had any and all fees listed for the services requested, they signed the agreement via digital signature embedded with their IP address [redacted] Merchant acccount has been closed since March 11, 2015, termination fees have been assessed and no other fees have been billed after closureAny and all fees are valid as service were requested, provided and installedMerchant has submitted another complaint with the processor Ipayment that completes our billing and was advised the same, no refunds for services rendered

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10829042, and find that this resolution is satisfactory to me Regards, M [redacted] ***

In order to address this merchant concerns we have reviewed their account notations, communications and agreement Merchant download our Mobile Application Credit Card Reader which is available for download free of cost and requires and merchant account in order to function properly Merchant proceeded to apply for said merchant servicesDuring the application process, it requires pertinent information such the business information, owner’s information and banking informationEach and every page of the application process requires confirmation and submission, lastly on the last page it list ALL terms which includes any and all fees pertaining to the services requested The agreement was digitally signed with the following IP address embedded [redacted] It is unfortunate the merchant neglected to read the terms provided during the inception of the account The equipment was also provided free of cost per the terms of the merchant account agreement that was requestedMerchant proceeded to complete the installation process and ran a test transaction for $0.02, services have been installed and used Merchant’s desired settlement cannot be granted only because the merchant failed to read the terms providedThis mistake costs our company application fees, licensing fees and activation feesAll information pertaining to the services requested were available to readDue to the merchant’s misunderstanding as a courtesy we will cover the remaining of a month contract as well as all their termination fees totaling $In order to grant this offer, merchant must return equipment provided in good and working condition to the address listed below No refunds will be issued as the account was requested, services rendered, installed and usedAccount will be closed as soon as equipment is received, please retain any tracking information for your records, any fees accrued during the active state of the account are validMerchant Account Solutions would like to advise the merchant to always read and understand any and all terms provided during any of their future business ventures in order to avoid any misunderstandings they may have and avoid costing all parties involved any fees EPN serial number: [redacted] MAS Returns Hodencamp Dr # Thousand Oaks, CA

Complaint: I am rejecting this response because:It is the responsibility of the business to let me know that I am requI red to sign a contractAll he told me is that I need to check a box to confirm that my informatuon was accurateNot once did he say that I am obligated to sign a contractWhen I signed up for Direct TV, they told me I needed to sign a mon the contractThat was the first thing the rep told meWhen I signed up with Verizon the first thing the rep told me was that I had to sign a year contarctAny respectable business that is not trying to run a scam will tell you thatMaybe your business records conversations? Listen to mine a d you will see that I was misleadI should not and will not pay a termination feeAll of needs to be waived Regards, [redacted]

In response to this merchants complaint, details provided by MrB [redacted] reflect conflicting and information, below we will list out a timeline and chain of events that took place within this particular scenario if effort to provide clarity and closure to this claimOn 6/1/at 9:AM PST merchant downloaded our Mobile Application Credit Card Reader, unsolicited and applied and completed application on 6/1/at 11:AM PST for the services in questionMobile App requests pertinent information to be entered in prior to application submission, these steps include but are not limited to Business Name Principal Owner Name Federal Tax ID # Social Security Number Expected Processing Volume Checking Account Number Bank Routing Number Our application process is very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms, this section provides all important details in regard to the terms, conditions, pricing and structures for each respective applicationAll items listed in question via the complaint detail is available at that point and view-able prior to acceptance of the terms listed in our agreementsThere is full and complete disclosure included with all of our applicationsMerchant indeed request services, if they did not how is it possible we have obtained the business information? How did they proceed to accept delivery of the equipment? How did a test transaction on June 4th, get completed? Application was signed with digital signature that has the following IP address embedded [redacted] , and proof delivery listed below General IP Information IP: [redacted] Decimal: [redacted] Hostname: 107-138-218-134.lightspeed.miamfl.sbcglobal.net ASN: ISP: AT&T U-verse Organization: AT&T U-verse Services: None detected Type: Broadband Assignment: Static IP Geolocation Information Continent: North America Country: United States us flag State/Region: Florida City: Deerfield Beach Postal Code: Proof of DeliveryTracking Number: 1ZR078W [redacted] 27Service: UPS GroundWeight: lbShipped/Billed On: 06/03/2015Delivered On: 06/10/7:P.M.Delivered To: COCONUT CREEK, FL, USSigned By: S*Left At: Residential Merchant’s exaggeration of extortion, harassment and alleged threats is downright and complete defamation of our companies continued merchant support to all of our existing customers who have received nothing but the best service on their accountsIt is unfortunate that a merchant must make accusations and provide conflicting information in order to achieve a desired resolutions In closing, the desired settlement requested by MrB [redacted] cannot be granted Despite the inaccuracies of the detailed complaint Merchant Account Solutions agrees to close the account as a courtesy to their misunderstanding of the terms and conditions they agreed to for the services they requested, we will release the merchants financial responsibility from their month contract and cover their Termination fees of $as long as the equipment provided is returned to the address listed belowANY fees accumulated during the active state and leading up to equipment being received for closure are valid as merchant has used the services providedIn addition Merchant Account Solutions will not pursue to file any reports of the merchants emotional, life threats and defamation they have done to our employees and our company during the time we were trying to assist with their confusion EPN Serial Number [redacted] MAS Returns Reference number:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11386215, and find that this resolution is satisfactory to me Regards, K [redacted] ***

Complaint: 10805441 I am rejecting this response because:WHEN DID I RECEIVE CONTRACT WITH THE TERMS OF AGREEMENT? WHAT WAS THE DATE I WAS GIVEN WRITTEN TERMS AND CONDITIONS.WAS I GIVEN A WEB ACCESS OR SENT CONTRACT? WHAT IS THE DATE FOR THAT?I NOTIFIED THE COMPANY WITH IN A WEEK THAT I DID NOT WANT THE SERVICE. I TALKED TO L [redacted] AND HE REFERRED ME TO THE COMPLAINT AND CLOSURE OFFICE.I WAS NEVER ISSUED A CONTRACT OR TERMS OF THE AGREEMENT. I WAS NOT EVEN AWARE OF THE COST OF THE SERVICE UNTIL I ASK MR L [redacted] ON THE PHONE. THIS WAS BEFORE THE COMPANY EVEN STARTED TO CHARGE ME FOR THE SERVICE. THERE WAS NOTHING FOR ME TO READ, TO DECIDE IF I WANTED THIS SERVICE. Regards, G [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10950903, and find that this resolution is satisfactory to me.I mailed back the equipment yesterday and suppose I will get a response from them about the closing of the account after they receive itThank you for the quick resolve to this matter! Regards, B [redacted] ***

Complaint: I am rejecting this response because: this is the exact message from before and is still full of ststop sending pre drafted messages and fix this problem Regards, [redacted]

In order to address this merchant concerns we have reviewed their account notations, communications and agreements On 7/28/at 4:PM PST merchant downloaded our Mobile Application Smartswipe, and applied and completed application on 7/28/at 4:pm PST for the services in question without speaking with a representativeMobile App requests pertinent information to be entered in prior to application submission, these steps include but are not limited to Business Name Principal Owner Name Federal Tax ID # Social Security Number Expected Processing Volume Checking Account Number Bank Routing Number Our application process is very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms, this section provides all important details in regard to the terms, conditions, pricing and structures for each respective applicationAll items listed in question via the complaint detail is available at that point and view-able prior to acceptance of the terms listed in our agreementsThere is full and complete disclosure included with all of our applicationsApplication was signed with digital signature that has the following IP address embedded [redacted] General IP Information IP: [redacted] Decimal: 165*** Hostname: pool- [redacted] nycmny.fios.verizon.net ASN: ISP: Verizon FiOS Organization: Verizon FiOS Services: None detected Type: Broadband Assignment: Dynamic IP Geolocation Information Continent: North America Country: United States us flag State/Region: New York City: Brooklyn Latitude: [redacted] (40° [redacted] ***60? N) Longitude: -[redacted] (73° **' 2.04? W) Postal Code: Merchant installed equipment on 8/5/and confirmed address for equipment deliverMerchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our ability, we will waive the larger portion of the termination fees due to their misunderstanding of the terms providedThis case has already been addressed by our processor and termination fees for merchant services have been waived which is the larger portion of the termination fee totaling $The second portion of the termination fee is $which is for terminating within the month agreement that covers equipment costs, security encryptions and licensing fees for all yearsIn order to proceed with account termination, merchant must return equipment provided (listed below) in good and working condition to the address listed belowAccount will remain open until equipment is returned, once equipment is returned account will be closed at the end of that billing cycle monthAny and all fees accrued during the active state of the merchant account are valid and services were requested, provided and installed, no refunds will be processed for monthly services during active state of account EPN Serial Number 37*** MAS Returns Ref#