Wengerd Construction

In response to claim 10/21/ MrM*** applied on
our Mobile Application for his business on 5-27-at 10:AM, Merchant Account
Solutions proceeded to fulfill the order as requested and setup the account
with the information provided by MrM*** within hours
Per the complaint
listed MrM*** says he was never told
about these terms, conditions and fees but this application was submitted to
our portal unsolicited, it was an order placed through our Mobile app, all
details of our agreements and contracts are very clear, concise and requires
acceptance by the applicant in each step of the process, the final step is a
set of terms, this section provides all important details in regard to the,
pricing and structures for each respective applicationAll items listed in
question via the complaint detail is available at that point and view-able
prior to acceptance of the terms listed in our agreementsThere is full and
complete disclosure included with all of our applications
Despite
the inaccuracies in the complaint I have records of MrM*** contacting our
Customer Service group to go over the monthly fees and minimums on 6-3-15,
information was provided and no further questions were askedOn 6-18-Mr
M*** called again to go over the same information that was provided on
5-27-15, 6-3-and now again on 6-18-These same calls were also again
fielded on 6-25-15, 7-2-and 7-6-to provide the same informationAfter
the conversation on 7-6-a representative authorized a credit in the amount
of $and lowered total monthly fees to total of $19.95, as long as Mr
M*** took the industry mandated PCI compliance scan the fees would remain at
the agreed upon structure that was amended on 7-6-The paper statements that
are delivered monthly to MrM***’s address explicitly list the PCI
Compliance requirement these have been provided monthly ranging from the onset
of the account until present dayOn 10-3-MrM*** also contacted our
Customer Service group to check on the status of his PCI compliance scan in
which he was informed that he is now PCI compliantThe fees are now as
suggested during the 7-6-conversation
In closing, the
desired settlement requested by MrM***, Merchant Account Solutions agrees
to close the account with no Early Termination Fees as long as the equipment is
returned in proper working order, once equipment is received and tested account will be closedNo refunds, as services were requested and providedAny fees leading up to account closure are valid.MAS ReturnsREF#75335

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11893170, and find that this resolution is satisfactory to me
Regards,
T*** ***
The description of the signing process from company is totally different from what actually happenedThose pages of fine printed terms were never shown or read to me when I was applying for the service(How could they read all those pages of tiny fine prints to me?) Plus, the equipment I thought I was applying for was not what was given to meThere was no three year term read out to meI was told there was a verbal agreement but the company refused to release thatThey only sent me a draft copy of the said written agreement which they said I had with themI do not remember signing anythingPerhaps the verbal agreement would have shown the truth of the matter if they had released that to me Although it is true that I used the equipment immediately I got it, I started complaining right after the first use when I realized that the terms were not what I had agreed toI immediately wanted to cancel but I was threatened with a hefty cancellation feeI never used the equipment after that first and only use in August Since then I had been demanding to be left off the hook, while they continued making monthly deductions from my credit card, until I returned the equipment and complained to the Revdex.com which made them drop the early termination fee. In spite of all this, I am willing to drop the case and accept the settlementI will not recommend this company to anyoneFurther, I would advise all future prospective clients of Merchant Account Solutions to be cognizant of the terms of the contract before they start using their servicesAlso, they should demand to see their verbal and written contracts of the terms they have signed to and are operating under

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11233872, and find that this resolution is satisfactory to me
Regards,
S*** ***

Complaint:
I am rejecting this response because: this is the exact message from before and is still full of ststop sending pre drafted messages and fix this problem
Regards,
*** ***

It is unfortunate the merchant neglected to provide accurate informationThey have been advised what their termination fee would be as well and their contract end date, during the application process and with first contact with our cancellation department All the terms and conditions were provided which included all fees associated with the service requestedAs previously advised, agreement is available upon request, please contact us for copies ###-###-####.

Complaint:
I am rejecting this response because:Minor Correction; my bank account was charged approximately $46.80, as I have two official physical letters from Merchant Account Solutions showing the fees charged to my accountI can provide copies of these if neededAlso, when MrBenjamin Hahn and myself spoke on the phone a little more than a week ago, he told me that the contract was signed from a different IP address that was not mineIf Revdex.com could request that the recording of that call can be pulled, then that would be fantasticI will also state again, I was supposed to be sent a copy of the contract I supposedly "signed" but have not yet been sent any form of information regarding itAll information I provided about myself and my business back in January when I was inquiring about the account was provided OVER THE PHONEIf the conversations that were monitored/recorded between myself, and the sales agent, MrB*** ***, could be pulled to show this, that would also be fantasticLet me reiterate myself, NO contract, whether it be electronic or physical, was EVER sent to me in any way, shape, or form, nor did I put my signature, again, whether it be physical or electronic, on such a thing. Never the less, it's extremely interesting that no sooner than when I filled out my complaint with the Revdex.com, about minutes later, my account was closed with Merchant Account SolutionsBut, the charges made to my account were still technically unauthorized, per the fact that MrBenjamin Hahn did indeed inform me that such a contract that they speak of was signed from an IP address different than that of my own
Regards,
Phalanx Gear Solutions, LLC

Complaint:
I am rejecting this response because:The company has not yet refunded me the desired amount that they agreed to and all they have said is it would be after the 15th of the monthTherefore, the 15th
of July is the seventh day after the complaint filingI have not been happy with MAS and would like to reject their response considering I still do not have my refund
Regards,
*** ***

Hello, This case was originally sent over from the San Jose office CASE #and has already been addressed. DateActivityDescription05/20/2015 Inform other Revdex.com Case Transferred 05/20/2015 Inform Consumer Case Transferred to Another
Revdex.com 05/19/2015 Case Closed as TRANSFERRED to another Revdex.com 05/19/2015 Forward to Another Revdex.com - OTTO 05/19/2015 Receive Business Response After reviewing account notations, communications and agreements merchants did complete online application process and was approved to accept credit cards as a form of payment for their business Mary Kay. In order to assist the merchant and as a courtesy we will waive contract as long as merchant returns equipment provided Shuttle SN: 502Tin good and working condition to the address belowAccount will be shut down and all fees waived as soon as reader is received, account has been notated. MAS ReturnsHodencamp RD #203Thousand Oaks, CA 91360 05/12/2015 Notify Business of Dispute - Member 05/12/2015 Send Acknowledgement to Consumer 05/12/2015 Case Reviewed by Revdex.com - Member 05/11/2015 Case Received by Revdex.com *** R
Operations Manager
Merchant Account Solutions
P: ###-###-#### xt
F: ###-###-####
E: ***@merchantaccountsolutions.com

The following timeline will
provide further clarity on this merchant’s concerns
Merchant downloaded our mobile
application Credit Card Reader from the Google Play store and proceeded to
apply for services in question on June 12, Our application requests
pertinent information and
confirmation every step of the applicationAny and
all terms, conditions and fees associated with the services requested were
provided during the inception of the accountApplication was digitally signed
and embedded with the following IP address ###.##.#.###Once application was completed,
merchant had the ability to print and retain a copy
Merchants states was not provided
with services, however on June 13, merchant was emailed logins for their
mobile application which allows them to run transactions through their mobile
cell phones with or without a mobile swiperMerchant logged in a ran test
transaction in demo modeOur office also placed numerous calls and emails
between June 17, to July 6, to confirm delivery address but no luck
in contacting the merchant and no return communication
Merchant’s desired
settlement cannot be granted because the merchant failed to read the terms
providedThis mistake costs our company application fees, licensing fees and
activation feesAll information pertaining to the services requested were
available to readDue to the merchant’s misunderstanding as a courtesy we will
cover the remaining of a 12-month contract as well as all their termination
fees totaling $No refunds will be issued as the account was requested,
services rendered, and installedAccount will be closed at the end of the
current billing period, March 31, Any fees accrued during the active
state of the account are validMerchant Account Solutions would like to advise
the merchant to always read and understand any and all terms provided during
any of their future business ventures in order to avoid any misunderstandings
they may have and avoid costing all parties involved any fees

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10950903, and find that this resolution is satisfactory to me.I mailed back the equipment yesterday and suppose I will get a response from them about the closing of the account after they receive it. Thank you for the quick resolve to this matter!
Regards,
B*** ***

Complaint:
I am rejecting this response because: Although I have now been contacted almost daily by Merchant account solutions where I could not get a response when I was trying to get my issue resolved, they've
assured me they would refund the money that was taken out of my accountHowever, I will not consider the matter resolved until I see the money back in my bank accountAlso I had to pay a $stop payment fee to stop this company from taking any more money out of my accountI would like this to be reimbursed in addition to what was taken out fraudulentlyThe company stated that there was a "miscommunication" even though I told the man that kept calling me I was not interested in using their companyI could not have said it any plainer but they deducted my money anyway without my consent
Regards,
D*** ***

On
5/19/at 8:PM PST(after business hours) merchant downloaded our Mobile Application
Smartswipe, and applied and completed application on 05/19/at 8:PM PST
for the services in questionMobile App requests pertinent information to be
entered in prior to application submission, these
steps include but are not
limited to
Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Merchant acknowledges request of services were
requestedSeveral calls/emails were placed to verify merchant received login credentials
and instructions but no contactWe did not have contact with the merchant
until July, months after signing up for serviceServices were requested and
provided, merchant does have the ability to accept credit card as a form of
payment for their products and services they provide even without the
equipmentIn closing the desired settlement requested is to have the account
closedWe will submit for account cancellation and as an additional courtesy
to their desired resolution, we will waive the early termination fees totaling $
Merchant Account Solutions stands by its
services, products and terms listed in our fully disclosed and completely
transparent contracts at all times and while we feel that we have delivered the
services requested to the best of our ability, we will waive the termination
fee due to their misunderstanding of the terms providedAny and all fees
leading up to account closure are valid as services were requested and provided
No refunds will be processed for monthly services during active state of account
as it was in useMerchant Account Solutions would like to advise merchant in their
future business ventures to always read and have full understanding of the
terms provided for services they are requesting to avoid confusion such as this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11233872, and find that this resolution is satisfactory to me
Regards,
S*** ***

Complaint: 10749766To be clear this complaint is now closed and I do not owe any service fees If I in fact owed anything A valid response would have included that information and a breakdown of service fees Merchant Account Solutions has repeatedly failed to provide that information
Regards,
A*** ***

On
5/19/at 8:PM PST(after business hours) merchant downloaded our Mobile Application
Smartswipe, and applied and completed application on 05/19/at 8:PM PST
for the services in questionMobile App requests pertinent information to be
entered in prior to application submission, these
steps include but are not
limited to
Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Merchant acknowledges request of services were
requestedSeveral calls/emails were placed to verify merchant received login credentials
and instructions but no contactWe did not have contact with the merchant
until July, months after signing up for serviceServices were requested and
provided, merchant does have the ability to accept credit card as a form of
payment for their products and services they provide even without the
equipmentIn closing the desired settlement requested is to have the account
closedWe will submit for account cancellation and as an additional courtesy
to their desired resolution, we will waive the early termination fees totaling $
Merchant Account Solutions stands by its
services, products and terms listed in our fully disclosed and completely
transparent contracts at all times and while we feel that we have delivered the
services requested to the best of our ability, we will waive the termination
fee due to their misunderstanding of the terms providedAny and all fees
leading up to account closure are valid as services were requested and provided
No refunds will be processed for monthly services during active state of account
as it was in useMerchant Account Solutions would like to advise merchant in their
future business ventures to always read and have full understanding of the
terms provided for services they are requesting to avoid confusion such as this

In order
to address this merchant concerns we have reviewed their account notations,
communications and agreements
On 03/16/
at 2:AM PST, merchant completed an online application to accept credit cards
for their businessApplication requests
pertinent information to be entered in prior to application submission, these
steps includes but is not limited to:
Business
Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our
application process is very clear, concise and requires acceptance by the
applicant in each step of the process, the final step is a set of terms, this
section provides all important details in regard to the terms, conditions,
pricing and structures for each respective applicationAll items listed in
question via the complaint detail are available at that point and view-able
prior to acceptance of the terms listed in our agreementsThere is full and
complete disclosure included with all of our applications. Application was
signed with digital signature that has the following IP address embedded
Services
were requested, provided, installed and usedIn closing the desired settlement
requested is to have the account closed with no early termination fees and fees
refundedMerchant Account Solutions stands by its services, products and terms
listed in our fully disclosed and completely transparent contracts at all times
and while we feel that we have delivered the services requested to the best of
our ability, we have agreed to waive the termination fee due to their misunderstanding of
the terms providedAny and all fees leading up to account closure is valid as
services were requested and providedNo refunds will be processed for monthly
services during active state of account; termination fees and collection
balance have been waivedMerchant Account Solutions would like to advise
merchant in their future business ventures to always read and have full
understanding of the terms provided for services they are requesting to avoid
confusion such as this

We have reviewed this merchants account notations, communications and agreementPer notations merchant applied for our services on January 15, by completing an online application, which requested all of their business information as well as the business owners information and was digitally
signed with their IP address embedded Merchant stated their business ran $20,per month of credit card transactions and was quoted a monthly service fee for this volumeOn the agreement it also stated if the merchant would not use services that additional non-processing fees would incurMerchant has not processed any transaction aside for the test transaction completed on January 22, during the installation process of the equipment. Merchant Account Solutions will be closing this merchant account for breaching and falsifying information on their agreement stating their volume was larger than what they actually processAs a courtesy to the merchant we will be waiving termination fees($645), however monthly service fees that have been billed are valid as services were provided and merchant agreed to services and proceeded to install equipment ordered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11030513, and find that this resolution is fine
Regards,
A .***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11148298.The merchant makes several deliberately incorrect statements, and I stand behind my original complaintTheir fees are not disclosed (a typical billing statement charges different amounts each month as "other administrative fees" and suggests we call the company to find out what those are) and our representative clearly offered us terms of one year with no termination feeI provided MAS with proof of this--an email from the sales rep(Somehow their "termination fee" went up from $to $in their response to you!) However, I will accept their resolution to cancel our account and stop charging us ANY fees ever againThe equipment was sent via first-class USPS on March to the company at their P.OBox address, which is the only one I had, and to the attention of our sales rep, Bryan PeltoI have a USPS receipt for the transaction.Thank you for your assistance.Regards,
*** ***

Complaint:
I am rejecting this response because: As previously stated, I will not have it marked as closed due to non payment. Every fee has been paid to date and will continue to be paid until the equipment is returned, I am asking for you to honor what was said by your salesman. In the future I suggest you email a copy of the contract to all new merchants, then there would be no question of sneaky practices
Regards,
*** ***