Wengerd Construction

In order to assist with this merchant concerns we have reviewed accounts notations and agreementMerchant was provided proper closing procedures on July 15, Which included all the correct paper work and return address for equipmentMerchant neglected to follow the procedures provided and only completed half of the procedures that were highlighted in the email with the proceduresMerchant was advised on numerous occasions that the email provided with the procedures needed to completed in order to process closureMerchant neglect to complete procedures is not Merchant Account Solutions responsibility Unfortunately merchant's desired resolutions cannot be granted, there is a signed month agreement on file that is available upon request to the merchant ###-###-####All fees and termination fees are valid per merchant agreementAccount was closed on December 4th, after receiving equipment along with closure form as requested in the closing proceduresAccount is scheduled to be billed their termination fees with the next business days

In order to address this merchant concerns we have reviewed their account notations, communications and agreementsOn 01/08/at 3:PM PST, merchant was contacted by our company to offer lower rates for their credit card processingMsB [redacted] was given a quote based on their established processing volume and business typeMerchant was directed to our online application process, where is requests pertinent information to be entered in prior to application submission, these steps include but are not limited to ? Business Name Principal Owner Name Federal Tax ID # Social Security Number Expected Processing Volume Checking Account Number Bank Routing Number Our application process is very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms, this section provides all important details in regard to the terms, conditions, pricing and structures for each respective applicationAll items listed in question via the complaint detail is available at that point and view-able prior to acceptance of the terms listed in our agreementsThere is full and complete disclosure included with all of our applications.? Application was signed with digital signature that has the following IP address embedded Services were requested, provided, installed and usedIn closing the desired settlement requested is to have the account closed with no early termination fees and fees refundedMerchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our ability, we will waive the termination fee due to their misunderstanding of the terms providedAny and all fees leading up to account closure is valid as services were requested, provided, installed and usedNo refunds will be processed for monthly services during active state of account as it was in useTermination fees will be waived as long as the equipment provided is returned in good and working condition to the address listed belowMerchant Account Solutions would like to advise merchant in their future business ventures to always read and have full understanding of the terms provided for services they are requesting to avoid confusion such as thisMAS Returns Ref# 6###

After reviewing this merchant’s account notations, communications and agreements the following timeline will provide a better understanding and clarification Merchant applied for services on July 14, at 10:am and spoke with one of our senior account executives and was provided with a quote for accounts for the different equipment programs the merchant requested for their businessMerchant was advised to submit Merchant Processing Application for both accountsDuring the application process, it requires pertinent information such the business information, owner’s information and banking informationEach and every page of the application process requires confirmation and submission, lastly on the last page it list ALL terms which includes any and all fees pertaining to the services requestedThe agreement was digitally signed with the following IP address embedded [redacted] To accommodate the merchant’s misunderstanding as a courtesy the following was completed in November - one of two cancelled with no termnation fees($645) - courtesy refund for month of service fees on cancelled account ($55.85) - on opened account reduce month contract to months - reduced the monthly service fees on open account by 50% Merchant’s desired settlement cannot be granted because the merchant failed to read the terms providedThis mistake costs our company application fees, licensing fees and activation feesAll information pertaining to the services requested were available to readMerchant Account Solutions have already addressed this case outside of the Revdex.comNo refunds will be issued as the account was requested, services rendered, installed and is actively being usedMerchant must complete month contract on remaining accountMerchant also needs to return equipment provided for the mobile processing account that has been closed EPN serial number: [redacted] MAS Returns

In order to address this merchants' concerns, we have reviewed their account notations, communications and agreementsOn 03/24/2015, the merchant was contacted by our company to offer lower rates for their credit card processingMerchant was given a quote based on their established processing volume and business typeMerchant was directed to our online application process, where is requests pertinent information to be entered in prior to application submission, these steps include but are not limited to: Business Name Principal Owner Name Federal Tax ID # Social Security Number Expected Processing Volume Checking Account Number Bank Routing Number Any and all terms, conditions and fees associated with the services requested were provided during the inception of the accountApplication was digitally signed and embedded with the following IP address Services were requested and providedMerchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our ability, we agreed to waive the termination fee due to their misunderstanding of the terms providedIn addition, we have refunded the annual fee charged to this account as a courtesyMerchant Account Solutions would like to advise merchant in their future business ventures to always read and have full understanding of the terms provided for services they are requesting to avoid confusion such as this

We have reviewed this merchants account notations, communications and agreement in order to address their concerns? On August 14, 11:AM ?" Mrs Mc [redacted] went into our Smartswipe Mobile Application, downloaded and applied for the services in questiontimes on dates ranging from 8-16-to 10-2-messages as well as emails were sent in effort advise of billing cycles and answer any possible questions that may ariseTo no avail calls were not returned and services remained intact and operational requested On October 20, Mrs Mc [redacted] contacted our office stating that she was not aware of the account in question, after being notified of the terms of the agreement Mrs Mc [redacted] stating she would like to close the account and avoid any termination feesThe aforementioned representatives simply stated our standard operating procedures and advised Mrs Mc [redacted] of the agreement that was requested In closing, the desired settlement requested by Mrs Mc [redacted] Merchant Account Solutions agrees to close the account with no Early Termination Fees in effort to keep good standing with past, future and current businesses?

In order to assist this merchant with their concerns please provide more information, please elaborate how Merchant Account Solutions "breached contract" and "bait and switch"All terms and conditions were provided during the inception of the accountThe following timeline may assist in seeking a resolutionOn August 18, 2:pm PST merchant was contacted by Merchant Account Solutions to offer lower rates and monthly service fees based on the merchant’s monthly credit card processing volumeOn the same day merchant submitted Merchant Processing Application for the services in questionApplication requests pertinent information to be entered in prior to application submission, these steps include but are not limited to Business Name Principal Owner Name Federal Tax ID # Social Security Number Expected Processing Volume Checking Account Number Bank Routing Number Our application process is very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms, this section provides all important details in regard to the terms, conditions, pricing and structures for each respective applicationAll items listed in question via the complaint detail is available at that point and view-able prior to acceptance of the terms listed in our agreementsThere is full and complete disclosure included with all of our applicationsApplication was signed with digital signature via their mobile cell phone device that has the following IP address embedded 166.***.51.26General IP Information IP: 166.*** Decimal: [redacted] Hostname: mobile-166-***-051-026.mycingular.net ASN: ISP: AT&T Wireless Organization: AT&T Wireless Services: None detected Type: Wireless Broadband Assignment: Static IP Geolocation Information Continent: North America Country: United States us flag State/Region: California City: [redacted] Latitude: 34.*** ( [redacted] *) Longitude: - [redacted] ( [redacted] W) Postal Code:

In response to this merchants complaint, below we will list out a timeline and chain of events that took place within this particular scenario if effort to provide clarity and closure to this claim On 12/10/at 6:PM PST(after business hours) merchant downloaded our Mobile Application Credit Card Reader, and applied and completed application on 12/10/ at 6:PM PST for the services in question without speaking to a representativeMobile App requests pertinent information to be entered in prior to application submission, these steps include but are not limited to ? ? ? ? ? ? ? ? ? Business Name Business Location Principal Owner Name Federal Tax ID # Social Security Number Expected Processing Volume Checking Account Number Bank Routing Number Our application process is very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms, this section provides all important details in regard to the terms, conditions, pricing and structures for each respective applicationAll items listed in question via the complaint detail is available at that point and view-able prior to acceptance of the terms listed in our agreementsThere is full and complete disclosure included with all of our applications.? Application was signed with digital signature that has the following IP address embedded [redacted] The merchant failed to provide accurate information during their application process and also falsified their business status/location and neglected to read the terms and conditions provided during the inception of the services requestedDespite the inaccuracies of this complaint, as a courtesy we will waive the financial responsibility for the 3-year agreement and waive the termination fees of $Merchant Account Solutions would like to advise the merchant to not falsify any information for any future business decision endeavors and to always read and have a full understanding of any terms provided in order to avoid any future concerns Merchant account will be closed due to security risk and information at the end of the billing cycle 1/31/16, any fees accrued during the active state of the merchant are valid as services were requested and provided.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11432053, and find that this resolution is satisfactory to me Regards, T [redacted]

Complaint: I am rejecting this response because: They said they have been trying to get in touch with meThe first time I have ever heard from them since this complaint was today through email a little after noonThey said they waived my early termination fee and waived a collection balance, but they closed my account which I never knew any of this existed This place falsely takes peoples moneyThey make you fill out information before you can find out more information about them and then take money out of your account without your knowledgeOnce I found out more information about them I deleted the app and never used thisI just want my money back Regards, J [redacted]

Merchant failed to complete proper closing proceduresMerchant was advised to return both equipment and closure request form togetherClosure form was received on October 27, with out equipment Equipment was then received and sent for testing in NovemberAny fees accumulated during the active state of the merchant account whether transaction have been run or not are valid, merchant still had service availableAccounts has been closed and no other fees have bee accrued, no refunds due for service rendered

After reviewing this merchant account agreement and account notationsThe following will provide some clarifications on the merchant concerns On 10/29/at 9:AM PST merchant was contacted by our company to offer lower rates for their credit card processingMerchant was given a quote based on their established processing volume and business typeMerchant was directed to our online application process, where is requests pertinent information to be entered in prior to application submission, these steps include but are not limited to ? Business Name Principal Owner Name Federal Tax ID # Social Security Number Expected Processing Volume Checking Account Number Bank Routing Number Any and all terms, conditions and fees associated with the services requested were provided during the inception of the accountApplication was digitally signed and embedded with the following IP address on December 2, Agreement copies available upon request Services were requested, providedIn closing the desired settlement requested is to have the account closed with no early termination feesMerchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our ability, we will waive the termination fee due to their misunderstanding of the terms providedAccount will be closed with business days after the equipment provided is returned to the address listed belowAny and all fees leading up to account closure are valid as services were requested and providedNo refunds will be processed for monthly services during active state of account Termination fees have been waived and account is currently closed due to non-paymentMerchant Account Solutions would like to advise merchant in their future business ventures to always read and have full understanding of the terms provided for services they are requesting to avoid confusion such as this Verifone V**SN: [redacted] MAS Returns

In order to address this merchant concerns we have reviewed their account notations, communications and agreements On 7/15/at 12:PM PST merchant downloaded our Mobile Application Credit Card Reader, downloaded and applied for the services in questionMobile App requests pertinent information to be entered in prior to application submission, these steps include but are not limited to ? ? ? ? ? ? ? Business Name Principal Owner Name Federal Tax ID # Social Security Number Expected Processing Volume Checking Account Number Bank Routing Number Our application process is very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms, this section provides all important details in regard to the terms, conditions, pricing and structures for each respective applicationAll items listed in question via the complaint detail is available at that point and view-able prior to acceptance of the terms listed in our agreementsThere is full and complete disclosure included with all of our applications.? Application was signed with digital signature that has the following IP address embedded [redacted] General IP Information IP:? ? ? ? ? ? ? ? ? ? [redacted] Decimal:? ? ? ? ? ? ? ? ? ? ? ? ? ? Hostname:? ? ? ? ? ? ? ? ? mbb5***0.tmodns.net ASN:? ? ? ? ? ISP:? ? ? ? ? ? ? T-Mobile USA Organization:? ? ? ? T-Mobile USA Services:? ? ? ? ? ? ? ? ? ? ? ? ? None detected Type:? ? ? ? Wireless Broadband Assignment:? ? ? ? ? ? Static IP Geolocation Information Continent:? ? ? ? ? ? ? ? ? North America Country:? ? ? ? ? ? ? ? ? ? ? ? ? United States us flag State/Region:? ? ? Texas City:? ? ? ? ? ? Houston Latitude:? ? ? ? ? ? ? ? ? ? ? ? ? Longitude:? ? ? ? ? ? ? ? ? -95.4739? (95° 28' 26.04? W) Postal Code:? ? ? ? ? ? [redacted] Installation of EPN Mobile App with a test transition of $was completed on July 20, Services were requested, provided, installed and usedIn closing the desired settlement requested is to have the account closed with no early termination fees, % of fees refunded for services rendered from July Merchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our ability, we will waive the termination fee due to their misunderstanding of the terms provided, any and all fees leading up to account closure are valid as services were requested, provided, installed and usedNo refunds will be processed for monthly services during active state of account as it was in useTermination fees will be waived as soon as the equipment provided is returned to the address listed belowAccount will be closed at the end of the billing cycle for January (1/31/2016).? Merchant Account Solutions would like to advise merchant in their future business ventures to always read and have full understanding of the terms provided for services they are requesting to avoid confusion such as this.?

On 10/6/ at 11:PM PST merchant contacted our company, unsolicited and applied and completed application on 10/8/at 12:PM PST for the services in question Application requests pertinent information to be entered in prior to application submission, these steps include but are not limited to Business Name Principal Owner Name Federal Tax ID # Social Security Number Expected Processing Volume Checking Account Number Bank Routing Number Our application process is very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms, this section provides all important details in regard to the terms, conditions, pricing and structures for each respective applicationAll items listed in question via the complaint detail is available at that point and view-able prior to acceptance of the terms listed in our agreementsThere is full and complete disclosure included with all of our applicationsA follow up call was placed after account was approved to confirm delivery address General IP InformationIP: 24.***.161.***Decimal: 4***60488Hostname: 24-207-161-136.dhcp.stls.mo.charter.comASN: 20115ISP: Charter CommunicationsOrganization: Charter CommunicationsServices: None detectedType: BroadbandAssignment: Dynamic IPBlacklist: Blacklist CheckGeolocation InformationContinent: North AmericaCountry: United States us flagState/Region: MissouriCity: St LouisLatitude: Merchant’s desired settlement cannot be granted because the merchant failed to read the terms providedThis mistake costs our company application fees, licensing fees and activation feesAll information pertaining to the services requested were available to readDue to the merchant’s misunderstanding as a courtesy we will cover the remaining of a 36-month contract as well as all their termination fees totaling $In order to grant this offer, merchant must return equipment provided in good and working condition to the address listed below No refunds will be issued as the account was requested, services rendered, installed and usedAccount will be closed within business days of receiving equipment in good condition, please retain any tracking information for your records, any fees accrued during the active state of the account are validMerchant Account Solutions would like to advise the merchant to always read and understand any and all terms provided during any of their future business ventures in order to avoid any misunderstandings they may have and avoid costing all parties involved any fees.EPN Reader serial number: [redacted] MAS Returns

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 10940561, and find that this resolution is satisfactory to me Regards, S [redacted]

In response to this merchants complaint, below we will list out a timeline and chain of events that took place within this particular scenario if effort to provide clarity and closure to this claim On 9/22/at 11:AM PST merchant called in for merchant quote, and applied for the services in questionMerchant acknowledges providing pertinent information to be entered in prior to application submission, these steps include but are not limited to Business Name Principal Owner NameFederal Tax ID #Social Security Number Expected Processing Volume Checking Account Number Bank Routing NumberOur application process is very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms, this section provides all important details in regard to the terms, conditions, pricing and structures for each respective applicationAll items listed in question via the complaint detail is available at that point and view-able prior to acceptance of the terms listed in our agreements, merchant was directed to our online application to accepts termsThere is full and complete disclosure included with all of our applications. Application was signed with digital signature that has the following IP address embedded [redacted] from their Verizon mobile device.Installation of EPN Mobile App with a test transition was completed on September 24, Services were requested, provided, installed and usedIn closing the desired settlement requested is to have the account closed with no early termination fees, % of fees refunded for services rendered from September Merchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our ability, we will waive the termination fee due to their misunderstanding of the terms provided as long as the equipment provided is returned in good and working condition to the address listed belowAccount will remain open until equipment is received and tested, any and all fees leading up to account closure are valid as services were requested, provided, installed and usedNo refunds will be processed for monthly services during active state of account as it was in use. Merchant Account Solutions would like to advise merchant in their future business ventures to always read and have full understanding of the terms provided for services they are requesting to avoid confusion such as this. EPN Serial Number [redacted] MAS ReturnsREF#

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 11435437, and find that this resolution is satisfactory to me. Regards, D [redacted] ***

We do not record calls with out proper consent, a few calls get recorded for training purposes but the merchant on the other line must give consent in order to do so These calls were not recorded but what is on record is a Merchant Agreementplease contact ###-###-#### for copies of this agreementWe are unable to determine why our representative advised of a different IP address on file it is a possible it was an error on our part and the wrong contract was retrieved, if so we apologize for the confusionTo address merchants desired resolutions and as a courtesy due to the misunderstanding of the agreement they signed we will cancel merchant agreement and waive any termination fees($645) associated as long the merchant returns equipment provided EPN SN: [redacted] in good working condition to the address belowUnfortunately their monthly service fees are valid as merchant requested services and were providedMerchant Account Solutions would like to advise the merchant to please read any and all future applications and agreements presented to the business in order to avoid any future confusions during the life of their businessWe have provided services that were requested and any all documentations were available for the merchant to read through and retain a copy once completed with their IP Address embedded 98.***.211.1**, whether the merchant chose to or not is their responsibility as the business owner MAS Returns

This case had already been addressed #10829042Merchant has failed to complete the procedures they were advised to doMerchant has neglected to return the equipment in good and working condition in order to proceed with account closure with no termination feesAs previously advised ANY and ALL fees leading up to termination all valid as again services were requested, installed and actively usedPlease return the equipment provided ASAP in order to complete merchant desired resolutionMerchant Account Solutions is not responsible for merchants lack of not completing terms that have been provided once againAlso the screen shot provided in the first case reflects the terms and conditions the merchant neglected to read and understand were provided from inception of accountOnce again Merchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our ability, it is unfortunate that we again are being held accountable for the merchant mistakes and lack taking ownership of their business decisionsMerchant must pay any fees accumulated during the active state of the merchant account they requestedFees will not be waived or refunded, more than percent of the financial responsibility of a month contract and $of termination fees which cover licensing fees, account maintenance fees, activation fees are being cover by our company as a courtesy for the merchant misunderstanding the terms they agreed to and signedComplaint Detail Last Januray or February 2015, I wanted to start a Mary Kay business and thus I researched some credit card swipe services, and I saw on apple that Merchant Account Solutions have good reviews so I downloaded it, and read the contract and agreedIt says that the credit card reader is even free and the service is freeThere was a representative who called me and said "oh I need to teach you to this but can you give me a debit card just to test that it works and he even said YOU WILL NOT BE CHARGED FOR THISSo I really thought they were just testing if the machine works so I gave my informationI never pursued selling Mary kay this I called them that I dont needs this service anymoreMonths after months, I keep getting fees and they said I agreed to itBut I never didAnd to close it they want me to pay $which was never wriitten on the contractYou can try and download the app and it doesnt sah thereI am not stupid and if I know there are fees, I will not use this app.Desired Settlement Refund all the fees they charged me.Close my accountAnd not charge $which was never stated.This is a very bad businessDesired Settlement: Refund ConsumerDate Sent: 10/2/2:44:PM[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10829042, and find that this resolution is satisfactory to meRegards, M [redacted] ***BusinessDate Sent: 10/2/1:32:PMIn order to address this merchant concerns we have reviewed their account notations, communications and agreements.On 03/2/at 7:AM PST merchant downloaded our Mobile Application Smartswipe, and applied and completed application on 3/2/at 7:AM PST for the services in questionMobile App requests pertinent information to be entered in prior to application submission, these steps include but are not limited to Business Name Principal Owner NameFederal Tax ID #Social Security Number Expected Processing Volume Checking Account Number Bank Routing NumberOur application process is very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms, this section provides all important details in regard to the terms, conditions, pricing and structures for each respective applicationAll items listed in question via the complaint detail is available at that point and view-able prior to acceptance of the terms listed in our agreementsThere is full and complete disclosure included with all of our applicationsApplication was signed with digital signature that has the following IP address embedded General IP InformationIP: 98.***.45.213Decimal: 165***461Hostname: c-98-***-45-213.hsd1.ca.comcast.netASN: 7922ISP: Comcast CableOrganization: Comcast CableServices: None detectedType: BroadbandAssignment: Dynamic IPBlacklist: Blacklist CheckGeolocation InformationContinent: North AmericaCountry: United States us flagState/Region: CaliforniaCity: Rohnert ParkPostal Code: 94928Installation of Smartswipe Mobile App with a test transition of $was completed on March 23, Services were requested, provided, installed and usedIn closing the desired settlement requested is to have the account closed with no early termination fees and all fees refundedMerchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our ability, we will waive the termination fee due to their misunderstanding of the terms provided any and all fees leading up to account closure are valid as services were requested, provided, installed and usedNo refunds will be processed for monthly services during active state of account as it was in useTermination fees will be waived as long as the equipment provided is returned in good and working condition to the address listed belowMerchant Account Solutions would like to advise merchant in their future business ventures to always read and have full understanding of the terms provided for services they are requesting to avoid confusion such as this.Smarswipe Shuttle Serial Number: 433***916MAS ReturnsRef#

Our Legal Business Name is International Card Service (ICS), our doing business name as is Merchant Account SolutionsThe following phone number ###-###-#### is our number for our mobile processing applications available for download on both Apple App Store and Android's Google Play StoreMerchant downloaded the following mobile application "Credit Card Reader" which does not in anyway state "Square" or "Integrated Card Systems" it state Merchant Account Solutions on March 25, at 2:pm PSTAfter downloading mobile application merchant contacted the number on the mobile application###-###-#### and wanted to complete credit card reader activation and was connected to one of our representatives named Russell not " [redacted] ***"Merchant was advised both of our company names and that we are not affiliated with "Square", merchant still wished to continue with services and was emailed our Merchant Processing ApplicationMerchant completed application with all their business information, business owner information, how much they process in credit card and how they accept paymentsApplication was completed and all terms and conditions which had all fees associated with the services requested were agreed to via digital signature which is embedded with the merchants IP address Merchant was contacted by our installation team to complete installation with a test transactionMerchant then called in to have account cancelled on May 7th, stating they had not requested services was advised of contract and was provided with courtesy adjustment on existing contract to assist with merchant confusion and again explained the application process and services requested, merchant agreed to new service fees and contract lengthMerchant states they have returned equipment, as of July 15th, 2015, equipment has not been received at our locationAgreements is available upon request, please call ###-###-#### Ext 124.Merchant Account Solutions would like to advise business owner to read through any and all documentation provided to avoid confusion such as thisMerchant has been emailed proper closing procedures, please complete them to have account closed per desired resolution

In response to this merchants complaint, details provided by Ms.S [redacted] reflect conflicting and information, below we will list out a timeline and chain of events that took place within this particular scenario if effort to provide clarity and closure to this claim.? On 09/15/ at 5:AM PST and 9/18/at 10:AM PST merchant downloaded our Mobile Application SmartSwipe, unsolicited and applied and completed application on 9/15/at 5:AM PST and on 9/18/10:AM PST for the services in question, without haven spoken to a representativeMobile App requests pertinent information to be entered in prior to application submission, these steps include but are not limited to ? ? ? ? ? ? ? Business Name Principal Owner Name Federal Tax ID # Social Security Number Expected Processing Volume Checking Account Number Bank Routing Number Our application process is very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms, this section provides all important details in regard to the terms, conditions, pricing and structures for each respective applicationAll items listed in question via the complaint detail is available at that point and view-able prior to acceptance of the terms listed in our agreementsThere is full and complete disclosure included with all of our applicationsAgreement was digitally signed and embedded with the following IP AddressGeneral IP InformationIP:? ? ? ? ? ? ? ? ? ? 172.1.***.147Decimal: 2885799315Hostname:? ? ? ? ? ? ? ? ? ? ? ? 172-1-***-147.lightspeed.irvnca.sbcglobal.netASN:? ? ? ? ? ? 7018ISP:? ? ? ? ? ? ? ? AT&T U-verseOrganization:? ? ? ? ? ? ? AT&T U-verseServices: None detectedType:? ? ? ? ? BroadbandAssignment:? ? ? ? ? ? ? ? ? Static IPGeolocation InformationContinent:? ? ? ? ? ? ? ? ? ? ? ? North AmericaCountry: United States us flagState/Region:? ? ? ? ? ? ? CaliforniaCity:? ? ? ? ? ? ? ComptonLatitude:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 33.***? (33° 52' **.**? N)Longitude:? ? ? ? ? ? ? ? ? ? ? ? -118.***? (118° **' 47.**? W)Postal Code:? ? ? ? ? ? ? ? 9***1After further review the merchant failed to provide accurate information on multiple applications during the inception of the merchant account process and also falsified their business information and neglected to read the terms and conditions provided during the inception of the services requestedDespite the inaccuracies of this complaint, as a courtesy we will waive the financial responsibility for the 3-year agreement and waive the termination fees of $Merchant Account Solutions would like to advise the merchant to not falsify any information for any future business decision endeavors and to always read and have a full understanding of any terms provided in order to avoid any future concernsMerchant account will be closed due to security risk and information at the end of the billing cycle 2/29/16, any fees accrued during the active state of the merchant are valid as services were requested and provided, no refunds will be processed.?