Wengerd Construction

Complaint:
Hello I accept your solution to provide me with a refund of $ and am currently awaiting refund to my bank account no refund of any kind has posted so far, when can I expect to receive my refund? and how will I be receiving this refund? Once refund is received I agree to close this complaint and will seek no further action against this company, M*** **
Regards,
M*** ***

Complaint:
I am rejecting this response because:
Regards,
C*** ***

In
order to address this merchant concerns we have reviewed their account notations,
communications and agreements
Merchant
acknowledges providing pertinent information and agreeing to a month
agreement, within those terms all rates and fees associated with the merchant
service agreement
were available to read through, print out and retain a copy
Merchant
was provided rates and approved based on
the volume they had requestedMerchant has failed to adhere to the monthly
volume they requested and agreed toMerchant Account Solutions will waive the
termination fees associated to the agreement due to the merchant failing to
comply with the terms agreed upon, as long as the equipment provided is
returned in good and working condition to the address listed below.
EPN Serial Number: 3***REF# 0***8MAS
Returns
Account
will remain open until equipment is returned, any and all charges accrued
during the active state of service are valid per agreementMerchant Account Solutions would like to advise
merchant in their future business ventures to always read and have full
understanding of the terms provided for services they are requesting to avoid
confusion such as this

This
matter has been successfully resolved outside of the Revdex.com.

Clarence W*** took 42,dollars of my house fire repair money & did 12,worth of workHe is an evil manI live in WV he lives in Ky to bring charges against him because of distance would be difficultI am doing this in hopes this saves someone heart ache & mega money lossHe is an conartist in overalls, dont be deceived

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11548411, and find that this resolution is satisfactory to me
Regards,
*** ***

Proper closing procedures were not requested in June, nor any communications placed to our company until September 16, Merchant has provided conflicting information In closing the desired settlement requested by MsL*** is to have the account closed with no early termination fees for services rendered from June and all fees refunded from inceptionMerchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our ability, we will waive the termination fee due to their misunderstanding of the terms providedAny and all fees accrued during the active state valid as services were requested, provided, and installedAccount will be closed at the end of the billing cycle (9/30/15) and no refunds will be issuedMerchant Account Solutions would like to advise merchant in their future business ventures to always read and have full understanding of the terms provided for services they are requesting to avoid confusion such as this.

Per Link provided and Laws to be enforced:http://codes.lp.findlaw.com/uscode/15/96/I/7001#sthash.HcyhouzZ.dpufMer...⇄ was provided with terms and conditions prior to them digitally signing the agreement via the following links available through the mobile application and any and all of our other merchant processing application formats right before you sign. http://www.intlcardservice.com/equipment/agreement/ andhttps://www.ipaymentinc.com/docs/librariesprovider11/guides/ms-program-guide....⇄ agreement validity cannot be denied because it was provided in electronic format or because it was digitally signed. (a) In general Notwithstanding any statute, regulation, or other rule of law (other than this subchapter and subchapter II of this chapter), with respect to any transaction in or affecting interstate or foreign commerce - (1) a signature, contract, or other record relating to such transaction may not be denied legal effect, validity, or enforceability solely because it is in electronic form; and (2) a contract relating to such transaction may not be denied legal effect, validity, or enforceability solely because an electronic signature or electronic record was used in its formation(b) Preservation of rights and obligations This subchapter does not - (1) limit, alter, or otherwise affect any requirement imposed by a statute, regulation, or rule of law relating to the rights and obligations of persons under such statute, regulation, or rule of law other than a requirement that contracts or other records be written, signed, or in nonelectronic form; or (2) require any person to agree to use or accept electronic records or electronic signatures, other than a governmental agency with respect to a record other than a contract to which it is a party- See more at: http://codes.lp.findlaw.com/uscode/15/96/I/7001#sthash.HcyhouzZ.dpufMerchant Account Solutions will refund the merchants monthly service fees totaling $as a courtesy to avoid their further misunderstandings, confusion and misinterpretation of the law and our agreement that they neglected to read and understand.

Our billing reflects account closure and zero billing for the month of Marchplease let us know if you receive any billing in April once again we will bill back not forward. as previously advised...After reviewing account notations, merchant account was closed February 22, per our procedures after receiving the equipment on February 10, Merchant was billed for the month of February since account was active for the first daysMerchant has not accrued any March billing, fees charged in the beginning of the month of March are for the previous month (February) we bill back not forward.

Complaint:
I am rejecting this response because:
The contract was never sent to me until I complainedThe terms of the agreement including fine print were not disclosedWhen you bind a person in a contract they should be able to read and also sign the contract before agreeing to any of its termsI returned the equipment on 5/17/This should have stopped the service fees, but they continuedI am totally dissatisfied with the customer service of Merchant SolutionsI am extremely dissatisfied with the professionalism or Anthony Herrera
Regards,
G*** ***

In order to address this merchant concerns we have reviewed their account notations, communications and agreementsOn 01/08/at 3:PM PST, merchant was contacted by our company to offer lower rates for their credit card processingMsB*** was given a quote based on their established
processing volume and business typeMerchant was directed to our online application process, where is requests pertinent information to be entered in prior to application submission, these steps include but are not limited to Business Name Principal Owner Name Federal Tax ID # Social Security Number Expected Processing Volume Checking Account Number Bank Routing Number Our application process is very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms, this section provides all important details in regard to the terms, conditions, pricing and structures for each respective applicationAll items listed in question via the complaint detail is available at that point and view-able prior to acceptance of the terms listed in our agreementsThere is full and complete disclosure included with all of our applications. Application was signed with digital signature that has the following IP address embedded Services were requested, provided, installed and usedIn closing the desired settlement requested is to have the account closed with no early termination fees and fees refundedMerchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our ability, we will waive the termination fee due to their misunderstanding of the terms providedAny and all fees leading up to account closure is valid as services were requested, provided, installed and usedNo refunds will be processed for monthly services during active state of account as it was in useTermination fees will be waived as long as the equipment provided is returned in good and working condition to the address listed belowMerchant Account Solutions would like to advise merchant in their future business ventures to always read and have full understanding of the terms provided for services they are requesting to avoid confusion such as thisMAS Returns Ref# 6###

In
order to address this merchant concerns we have reviewed their account
notations, communications and agreements
On
03/2/at 7:AM PST merchant downloaded our Mobile Application Smartswipe,
and applied and completed application on 3/2/at 7:AM PST for the services
in question
Mobile App requests pertinent information to be entered in prior
to application submission, these steps include but are not limited to
Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our
application process is very clear, concise and requires acceptance by the
applicant in each step of the process, the final step is a set of terms, this
section provides all important details in regard to the terms, conditions,
pricing and structures for each respective applicationAll items listed in
question via the complaint detail is available at that point and view-able
prior to acceptance of the terms listed in our agreementsThere is full and
complete disclosure included with all of our applications. Application was
signed with digital signature that has the following IP address embedded
98.***
General IP Information
IP: 98.***
Decimal: 16***
Hostname: c-98-***213.hsd1.ca.comcast.net
ASN:
ISP: Comcast Cable
Organization: Comcast Cable
Services: None detected
Type: Broadband
Assignment: Dynamic IP
Blacklist: Blacklist Check
Geolocation Information
Continent: North America
Country: United States us flag
State/Region: California
City: Rohnert Park
Latitude:
Postal Code:
Installation
of Smartswipe Mobile App with a test transition of $was completed on March
23, Services were requested, provided, installed and usedIn closing the
desired settlement requested is to have the account closed with no early
termination fees and all fees refundedMerchant Account Solutions stands by
its services, products and terms listed in our fully disclosed and completely
transparent contracts at all times and while we feel that we have delivered the
services requested to the best of our ability, we will waive the termination
fee due to their misunderstanding of the terms provided any and all fees
leading up to account closure are valid as services were requested, provided,
installed and usedNo refunds will be processed for monthly services during
active state of account as it was in useTermination fees will be waived as
long as the equipment provided is returned in good and working condition to the
address listed belowMerchant Account Solutions would like to advise merchant
in their future business ventures to always read and have full understanding of
the terms provided for services they are requesting to avoid confusion such as
this
Smarswipe
Shuttle Serial Number: 433***
MAS Returns
Ref#

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11416369, and find that this resolution is satisfactory to meI was very pleased to receive a call from the business and
was granted a full return on the two months requestedThe early termination fee was waived and I was granted to close my account.I am very happy that the business took prompt action and had good customer serviceThank you very much!!
Regards,
J*** ***

In response
to this merchants concerns, below we will list out a timeline and chain of
events that took place within this particular scenario if effort to provide
clarity and closure to this claim
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On 03/31/10:AM merchant was contacted by Merchant Account
Solutions to offer lower rates and monthly service fees based on the merchant’s
monthly credit card processing volumeMerchant was emailed our application link to activate requested services, merchant submitted
Merchant Processing Application for the services in question on 04/08/3:PM. Application
requests pertinent information to be entered in prior to application
submission, these steps include but are not limited to
Business
Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our application process is very
clear, concise and requires acceptance by the applicant in each step of the
process, the final step is a set of terms, this section provides all important
details in regard to the terms, conditions, pricing and structures for each
respective applicationAll items listed in question via the complaint detail
is available at that point and view-able prior to acceptance of the terms listed
in our agreementsThere is full and complete disclosure included with all of
our applications. Application was signed with digital signature that has
the following IP address embedded ***Equipment requested was also delivered 04/21/15, tracking # 1ZR078W***to address provided on file
Merchant was approved based
on the volume they had requestedMerchant has failed to adhere to the monthly
volume they requested and agreed toMerchant Account Solutions will waive the
termination fees associated to the month agreement due to the merchant failing to
comply with the terms agreed upon, as long as the equipment provided is
returned in good and working condition to the address listed below. Account
will remain open until equipment is returned, any and all charges accrued
during the active state of service are valid per agreement. Merchant Account Solutions would like to advise
merchant in their future business ventures to always read and have full
understanding of the terms provided for services they are requesting to avoid
confusion such as thisNo refunds will be processed as services were provided,
installed and actively used
EPN Serial Number: 3***REF# 67530MAS
Returns

Services were requested to process credit cards as a form of payment for their Jewelry business processing $monthly and were provided, all service fees pertaining to service requested are valid and services were providedNo service fees will waived/refunded as 98% of financial responsibility
of agreement has been waived and $of termination fees per merchants misunderstanding of their agreement that was provided for them to read, understand and agree in which they did via their digital signature embedded with their IP address.

In order to address this merchants concerns we have reviewed their account notations, communications, and agreement. On August 7th, at 5:AM PST merchant downloaded our Mobile Application Credit Card Reader, downloaded and applied for the services in questionMobile App requests
pertinent information to be entered in prior to application submission, these steps include but are not limited to Business Name Principal Owner NameFederal Tax ID #Social Security Number Expected Processing Volume Checking Account Number Bank Routing NumberOur application process is very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms, this section provides all important details in regard to the terms, conditions, pricing and structures for each respective applicationAll items listed in question via the complaint detail is available at that point and view-able prior to acceptance of the terms listed in our agreementsThere is full and complete disclosure included with all of our applications. Application was signed with digital signature that has the following IP address embedded 166.172.184.199. Installation
of EPN Mobile App with a test transition of $was completed on August 19,
Services were requested, provided, installed and usedIn closing the
desired settlement requested is to have the account closed with no early
termination fees.Merchant Account Solutions stands by its services, products and terms listed in
our fully disclosed and completely transparent contracts at all times and while
we feel that we have delivered the services requested to the best of our
ability, we will waive the termination fee due to their misunderstanding of the
terms provided as long as the equipment provided is returned in good and working condition to the address belowAny and all fees leading up to account closure are valid as
services were requested, provided, installed and usedNo refunds will be
processed for monthly services during active state of account as it was in use. Merchant Account Solutions would like to
advise merchant in their future business ventures to always read and have full
understanding of the terms provided for services they are requesting to avoid
confusion such as this. EPN Serial Number: 3***MAS Returns Ref#09833

On
February 14, at 3:PM PST merchant downloaded our Mobile Application
Credit Card Reader, downloaded and applied for the services in questionMobile
App requests pertinent information to be entered in prior to application
submission, these steps include but are not limited to
Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our
application process is very clear, concise and requires acceptance by the
applicant in each step of the process, the final step is a set of terms, this
section provides all important details in regard to the terms, conditions,
pricing and structures for each respective applicationAll items listed in
question via the complaint detail is available at that point and view-able
prior to acceptance of the terms listed in our agreementsThere is full and
complete disclosure included with all of our applications. Application was
signed with digital signature that has the following IP address embedded
General
IP Information
IP: ***
Decimal: 28***
Hostname: ***
ASN:
ISP: networkMaryland
Organization: networkMaryland
Services: None detected
Type: Corporate
Assignment: Static IP
Blacklist: Blacklist Check
Geolocation Information
Continent: North America
Country: United States us flag
State/Region: Maryland
City: Baltimore
Latitude:
Longitude:
Postal Code:
These
concerns have already been addressed numerous times with this merchant
Merchant Account Solutions stands by its services, products and terms listed in
our fully disclosed and completely transparent contracts at all times and while
we feel that we have delivered the services requested to the best of our
ability, we will waive the termination fee due to their misunderstanding of the
terms provided any and all fees leading up to account closure are valid as
services were requested and providedNo refunds will be processed for monthly
services during active state of accountIn closing the desired settlement
requested is to have the account closed with no early termination fees which
will be completed at the end of the billing cycle (9/30/15)Fees refunded for
services rendered from May is declined as services were provided and proper
closing procedures provided were not completedMerchant Account Solutions
would like to advise merchant in their future business ventures to always read
and have full understanding of the terms provided for services they are
requesting to avoid confusion such as this.

Hello, After reviewing account notations, contract and recordings as previously advised this account has been shut down for Security Risk- Fraud on 2/1/No billing has occurred and the merchant is not financially responsible. Unfortunately due the nature of Fraud merchant must speak
with Management - *** ###-###-#### Ext for assistance as this has been escalated

On June 4, Mr*** solicited Merchant Acccount
Solutions and applied on our Mobile Application for the service in question,
the account was approved and the hardware mentioned in the complaint detail was
shipped, delivered and signed for by Mr*** June 11th
The complaint
listed by Mr*** states that he received
an email from a representative listing out our offer, pricing and terms for his
new account, chief amongst the details mentioned was that there is $
Monthly statement fee listed as part of the offer, in the latter portion of the
same report Mr*** states that he never agreed to monthly feesEither the
context of the email was written incorrectly or the information provided
outright contradicts itself Historically Merchant Account Solutions has
firmly stood by all offers that are presented in writing from representatives
but we were never provided such an email nor details explaining the offers the
complaint detail is the first bit of information provided suggesting such
emails, agreements or amended terms
Despite the inaccuracies in the complaint it has been
founded that Mr***s application was submitted to our company unsolicited
through our Mobile web portal; in this application all details of our
agreements and contracts are very clear, concise and requires acceptance by the
applicant in each step of the process, the final step is a set of terms - this
section provides all important details in regard to the pricing and structures
for each respective applicationAll items listed in question via the complaint
detail is available at that point and viewable prior to acceptance of the terms
listed in our agreementsThere is full and complete disclosure included with
all of our applications and this situation is no different
In the interim Merchant Account Solutions has also founded
that Mr*** had separate accounts with Ipayment Incwhom is the
underwriter and processor for the account in question as well as the processor
for the aforementioned account ending in XXXXXXXXXXXXInexplicably on October
17, both accounts mentioned were shut down due to Security Risk Issues and
Fraudulent Activity, this was not done at Merchant Account Solutions request
but as a blanket closure for all accounts under the Ipayment IncumbrellaThe
correlation of dates of this complaint as well as the dates of force closure
one can only assume that we have not done anything wrong other than provide a
service that was requested by Mr*** and this is an effort to further
engage in fraudulent activity
In
closing, the desired settlement requested by Mr*** cannot be granted
Merchant Account Solutions agrees to close the account with no Early
Termination Fees as long as the equipment is returned in proper working order
but there will be no refund of the monies requested.Shuttle Serial Number 417***62Ref # 31957MAS Returns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10868907, and find that this resolution is satisfactory to me
Regards,
J** ***