Wengerd Construction

Hello, After reviewing account notations, contract and recordings as previously advised this account has been shut down for Security Risk- Fraud on 2/1/No billing has occurred and the merchant is not financially responsible. Unfortunately due the nature of Fraud merchant must speak
with Management - *** ###-###-#### Ext for assistance as this has been escalated

Complaint:
I am rejecting this response because: As previously stated, the signature on the terminal agreement is not mine nor was it signed from any IP address of any of my devices, to include, phone, computers, and iPad The story keeps changing each time MAS talks, as does the shady contract business My original contract that stated termination fees was $not $and therefore not waived, rather not applied as they shouldn't be Unethical practices!
Regards,
*** ***

On June 4, Mr*** solicited Merchant Acccount
Solutions and applied on our Mobile Application for the service in question,
the account was approved and the hardware mentioned in the complaint detail was
shipped, delivered and signed for by Mr*** June 11th
The complaint
listed by Mr*** states that he received
an email from a representative listing out our offer, pricing and terms for his
new account, chief amongst the details mentioned was that there is $
Monthly statement fee listed as part of the offer, in the latter portion of the
same report Mr*** states that he never agreed to monthly feesEither the
context of the email was written incorrectly or the information provided
outright contradicts itself Historically Merchant Account Solutions has
firmly stood by all offers that are presented in writing from representatives
but we were never provided such an email nor details explaining the offers the
complaint detail is the first bit of information provided suggesting such
emails, agreements or amended terms
Despite the inaccuracies in the complaint it has been
founded that Mr***s application was submitted to our company unsolicited
through our Mobile web portal; in this application all details of our
agreements and contracts are very clear, concise and requires acceptance by the
applicant in each step of the process, the final step is a set of terms - this
section provides all important details in regard to the pricing and structures
for each respective applicationAll items listed in question via the complaint
detail is available at that point and viewable prior to acceptance of the terms
listed in our agreementsThere is full and complete disclosure included with
all of our applications and this situation is no different
In the interim Merchant Account Solutions has also founded
that Mr*** had separate accounts with Ipayment Incwhom is the
underwriter and processor for the account in question as well as the processor
for the aforementioned account ending in XXXXXXXXXXXXInexplicably on October
17, both accounts mentioned were shut down due to Security Risk Issues and
Fraudulent Activity, this was not done at Merchant Account Solutions request
but as a blanket closure for all accounts under the Ipayment IncumbrellaThe
correlation of dates of this complaint as well as the dates of force closure
one can only assume that we have not done anything wrong other than provide a
service that was requested by Mr*** and this is an effort to further
engage in fraudulent activity
In
closing, the desired settlement requested by Mr*** cannot be granted
Merchant Account Solutions agrees to close the account with no Early
Termination Fees as long as the equipment is returned in proper working order
but there will be no refund of the monies requested.Shuttle Serial Number 417***62Ref # 31957MAS Returns

ApologiesDates are offPackage was received at Parcel Box on Saturday 10/24/(office closed), however packages were not sorted until 10/27/when the offices were openAs advised on closure email with closing procedures both closure form an equipment must be received in order to proceed with closure, there for the form received on 10/21/was incomplete(no equipment) and does not initiate the closing process until all requested docs and equipment is received, once again all this was provided to the merchant and explainedPer agreement merchant must submit closure request days prior to contract end date for processingIt takes days to process proper closure and to ensure no future billing, per agreement program guide section (link below) provided during the inception of the merchant accountNo refunds due per agreement and services renderedAgreement has been completed and no additional fees are duePlease read all terms and conditions provided to avoid any additional confusion https://www.ipaymentinc.com/docs/librariesprovider11/guides/ms-program-guide.pdf

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11634689, and find that this resolution is satisfactory to me
Regards,
*** B***

Complaint:
I am rejecting this response because: They said they have been trying to get in touch with meThe first time I have ever heard from them since this complaint was today through email a little after
noonThey said they waived my early termination fee and waived a collection balance, but they closed my account which I never knew any of this existed This place falsely takes peoples moneyThey make you fill out information before you can find out more information about them and then take money out of your account without your knowledgeOnce I found out more information about them I deleted the app and never used thisI just want my money back
Regards,
J*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10868907, and find that this resolution is satisfactory to me
Regards,
J** ***

In order to address this merchants' concerns, we have reviewed their account notations, communications and agreementsOn 03/24/2015, the merchant was contacted by our company to offer lower rates for their credit card processingMerchant was given a quote based on their established processing
volume and business typeMerchant was directed to our online application process, where is requests pertinent information to be entered in prior to application submission, these steps include but are not limited to: Business Name Principal Owner Name Federal Tax ID # Social Security Number Expected Processing Volume Checking Account Number Bank Routing Number Any and all terms, conditions and fees associated with the services requested were provided during the inception of the accountApplication was digitally signed and embedded with the following IP address Services were requested and providedMerchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our ability, we agreed to waive the termination fee due to their misunderstanding of the terms providedIn addition, we have refunded the annual fee charged to this account as a courtesyMerchant Account Solutions would like to advise merchant in their future business ventures to always read and have full understanding of the terms provided for services they are requesting to avoid confusion such as this

After
reviewing this merchant’s account notations, communications and agreements the
following timeline will provide a better understanding and
clarification
Merchant applied
for services on July 14, at 10:am and spoke with one of our senior
account executives and was provided with a quote for accounts for the
different equipment programs the merchant requested for their businessMerchant
was advised to submit Merchant Processing Application for both accountsDuring the application process, it requires pertinent
information such the business information, owner’s information and banking
informationEach and every page of the application process requires
confirmation and submission, lastly on the last page it list ALL terms which
includes any and all fees pertaining to the services requestedThe agreement
was digitally signed with the following IP address embedded ***
To
accommodate the merchant’s misunderstanding as a courtesy the following was completed
in November
- one of two cancelled with
no termnation fees($645)
- courtesy refund for
month of service fees on cancelled account ($55.85)
- on opened account reduce
month contract to months
- reduced the monthly
service fees on open account by 50%
Merchant’s desired
settlement cannot be granted because the merchant failed to read the terms
providedThis mistake costs our company application fees, licensing fees and
activation feesAll information pertaining to the services requested were
available to readMerchant Account Solutions have already addressed this case
outside of the Revdex.comNo refunds will be issued as the account was requested,
services rendered, installed and is actively being usedMerchant must complete
month contract on remaining accountMerchant also needs to return equipment
provided for the mobile processing account that has been closed
EPN serial number: 3***
MAS Returns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11092423, and find that this resolution is satisfactory to me. I will accept.I will mail out the mobile equipment EPN Serial #3***ASAP. - on opened account reduce month contract to months. - reduced the monthly service fees on open account by 50%.I would like to request for a representative from Merchant Account solution to call me to confirm the contract expiration date which should be July and the new monthly cost.Thank You Revdex.comFor your service
Regards,
J*** ***

In order to address this merchant concerns we have reviewed their account notations, communications and agreementsOn 8/25/at 1:PM PST merchant called in regarding our Mobile Application Credit Card Reader, downloaded and applied for the services in questionMobile App requests pertinent information to be entered in prior to application submission, these steps include but are not limited to: Business Name Principal Owner Name Federal Tax ID # Social Security Number Expected Processing Volume Checking Account Number Bank Routing Number Our application process is very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms, this section provides all important details in regard to the terms, conditions, pricing and structures for each respective applicationAll items listed in question via the complaint detail are available at that point and view-able prior to acceptance of the terms listed in our agreementsThere is full and complete disclosure included with all of our applications. Application was signed with digital signature that has the following IP address embedded 100.6.###.#Installation of EPN Mobile App with a test transaction ran was completed on August 27, In addition, credit card processing occurred on this account during August of Services were requested, provided, installed and usedIn closing, the account closed with no early termination feesMerchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our ability, we waived the termination fee due to their misunderstanding of the terms provided while any and all fees leading up to account closure are valid as services were requested, provided, installed and usedNo refunds will be processed for monthly services during active state of account as it was in useMerchant Account Solutions would like to advise merchant in their future business ventures to always read and have full understanding of the terms provided for services they are requesting to avoid confusion such as this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11386215, and find that this resolution is satisfactory to me
Regards,
K*** ***

Complaint:
I am rejecting this response because: I have just called customer service (March 24th, 12:) and they have confirmed that the account is still opened.This is an example of many lies they feed customers
Regards,
O*** *** ***

Complaint:
I am rejecting this response because: August 18th was not the first contact to said company Said company has a number that answers all call, then you are transfer to their numberPlease ask them about the message I left for the person that handles my account, explaining the situation as far a my business having a fire and me not using their services because of the fire Also yes it is unfortunate that there was a fire, but how can you pass judgment on me as far as my responsibility for my account being reconciled when in fact all of my files were destroyed in the fireBut, shame on your company for passing judgment, and I have all of my statements from the incident to show any one who request it that there were no activities from me on your machineYou also charge me an annual fee which is for the year moving forward and yet still I didn't use the service months prior and thus afterwards Shame on youThis is a company that has misused their authority, and good business practices Also the account closing information that was sent to me prior to today was that in January as per MrAn*** ***, which is months prior to the fireSo, that information is null and void of this conversation The period in question is from June on so in essence it is more than monthsIf my information is conflicting please have them pull the recordings of all my conversations and all time I've calledI too can request my phone records for the times I've called your company.
Regards,
M*** ***

This matter has been successfully resolved outside of
the Revdex.com.

Services were requested to process credit cards as a form of payment for their Jewelry business processing $monthly and were provided, all service fees pertaining to service requested are valid and services were providedNo service fees will waived/refunded as 98% of financial responsibility
of agreement has been waived and $of termination fees per merchants misunderstanding of their agreement that was provided for them to read, understand and agree in which they did via their digital signature embedded with their IP address

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11030874, and find that this resolution is satisfactory to meThank you for being fair and not trying to penalize me for terminating a service that I was never PROPERLY informed aboutThe address to send the equipment isn't listed if you could email it to me that would be great if not I will just callTHANKS SO MUCH!
Regards,
K*** ***

Complaint:
I am rejecting this response because: I am not having this account listed as closed due to non payment, I didn't call to lower my contract I called to find out where to return the equipment and that is when I found out about a "contract". This company should not misrepresent any terms through sales people or
any other avenue, in our business integrity is a value. They should also be more transparent with their
paperwork. I replied via email after I was given the so called reduction to a year and asked for a copy of the "contract", I also went onto their website in search of a log in for retrieval of this document and was unsuccessful on both. I never even received a reply back via email
Regards,
*** ***

Hello, This case came from the San Jose office CASE # and was already addressed. DateActivityDescription05/20/2015 Case Closed as TRANSFERRED to another Revdex.com 05/20/2015 Inform other Revdex.com Case Transferred 05/20/2015 Inform Consumer Case Transferred
to Another Revdex.com 05/19/2015 Forward to Another Revdex.com - OTTO 05/18/2015 Receive Business Response After reviewing this merchant account notations and agreement, the merchant downloaded Smartswipe our mobile application to process credit cards as a form of paymentMerchant downloaded application and proceeded to fill out Merchant Processing Application which provided them with full terms and conditions and pricing for the service they were requestingMerchant completed application on their ownMerchant agreed to the terms and conditions via digital signature with their IP address embedded. All Informatin pertaining to merchant services were provided for the merchant to read through and merchant acknowledges filling out information "To sign into the app you needed to fill out a sign up form to get your login and password which was supposed to be emailed to me right after sign up"merchant states they supplied information for set up, however it seems merchant did not read through terms that were available for them to readMerchant Account Solutions provided a service the merchant requested and agreed to. 05/15/2015 Reminder of Dispute to Business - Member 05/15/2015 Consumer - Have You Heard From the Company 05/15/2015 No response to first notice to member 04/30/2015 Notify Business of Dispute - Member 04/30/2015 Send Acknowledgement to Consumer 04/30/2015 Case Reviewed by Revdex.com - Member 04/29/2015 Case Received by Revdex.com *** R
Operations Manager
Merchant Account Solutions
P: ###-###-#### xt
F: ###-###-####
E:
***@merchantaccountsolutions.com

I do not agree with the response from Merchant Account SolutionsMerchant Account solutions has not addressed the reason why they are taking $from my checking account every monthI clearly have not agreed to pay $per month, if anything should be paid to Merchant Account Solutions it is $per monthI also contacted Ipayment regarding the cancelled account and the account was closed because they do not do business with insurance companies , all insurance companies pose a security riskThe account with ipayment was not closed due to fraudulent activity and I attached the letter from ipayment that shows why the account was cancelledMerchant Account Solutions is clearly telling people thay can get a credit card processing account for $per month and then going ahead and charging them more than the $and when you call to cancel the account they tell you that you are signed up for three years and it is probably cheaper to just pay the monthly fee
I believe I should receive a refund for the all of the monthly charges of $
Merchant Account Solutions has not provided a contract that I signed stating that I agreed to pay the fees I was charged
Please refund me the charges of $and close the account
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response
If no reason is received your complaint will be closed]
Complaint:
I am rejecting this response because:
Regards,
*** ***