Wengerd Construction

We have agreed to accommodate this merchants issue outside of the Revdex.com

In response to this merchants complaint, below we will list out a timeline and chain of events that took place within this particular scenario if effort to provide clarity and closure to this claim On 9/22/at 11:AM PST merchant called in for merchant quote, and applied for the services
in questionMerchant acknowledges providing pertinent information to be entered in prior to application submission, these steps include but are not limited to Business Name Principal Owner NameFederal Tax ID #Social Security Number Expected Processing Volume Checking Account Number Bank Routing NumberOur application process is very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms, this section provides all important details in regard to the terms, conditions, pricing and structures for each respective applicationAll items listed in question via the complaint detail is available at that point and view-able prior to acceptance of the terms listed in our agreements, merchant was directed to our online application to accepts termsThere is full and complete disclosure included with all of our applications. Application was signed with digital signature that has the following IP address embedded *** from their Verizon mobile device.Installation of EPN Mobile App with a test transition was completed on September 24, Services were requested, provided, installed and usedIn closing the desired settlement requested is to have the account closed with no early termination fees, % of fees refunded for services rendered from September Merchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our ability, we will waive the termination fee due to their misunderstanding of the terms provided as long as the equipment provided is returned in good and working condition to the address listed belowAccount will remain open until equipment is received and tested, any and all fees leading up to account closure are valid as services were requested, provided, installed and usedNo refunds will be processed for monthly services during active state of account as it was in use. Merchant Account Solutions would like to advise merchant in their future business ventures to always read and have full understanding of the terms provided for services they are requesting to avoid confusion such as this. EPN Serial Number 3***MAS ReturnsREF#

Complaint:
I am rejecting this response because: As previously stated, the signature on the terminal agreement is not mine nor was it signed from any IP address of any of my devices, to include, phone, computers, and iPad The story keeps changing each time MAS talks, as does the shady contract business My original contract that stated termination fees was $not $and therefore not waived, rather not applied as they shouldn't be Unethical practices!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11634689, and find that this resolution is satisfactory to me
Regards,
*** B***

ApologiesDates are offPackage was received at Parcel Box on Saturday 10/24/(office closed), however packages were not sorted until 10/27/when the offices were openAs advised on closure email with closing procedures both closure form an equipment must be received in order to proceed with closure, there for the form received on 10/21/was incomplete(no equipment) and does not initiate the closing process until all requested docs and equipment is received, once again all this was provided to the merchant and explainedPer agreement merchant must submit closure request days prior to contract end date for processingIt takes days to process proper closure and to ensure no future billing, per agreement program guide section (link below) provided during the inception of the merchant accountNo refunds due per agreement and services renderedAgreement has been completed and no additional fees are duePlease read all terms and conditions provided to avoid any additional confusion https://www.ipaymentinc.com/docs/librariesprovider11/guides/ms-program-guide.pdf

Complaint:
I am rejecting this response because: They said they have been trying to get in touch with meThe first time I have ever heard from them since this complaint was today through email a little after
noonThey said they waived my early termination fee and waived a collection balance, but they closed my account which I never knew any of this existed This place falsely takes peoples moneyThey make you fill out information before you can find out more information about them and then take money out of your account without your knowledgeOnce I found out more information about them I deleted the app and never used thisI just want my money back
Regards,
J*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10868907, and find that this resolution is satisfactory to me
Regards,
J** ***

In order to address this merchants' concerns, we have reviewed their account notations, communications and agreementsOn 03/24/2015, the merchant was contacted by our company to offer lower rates for their credit card processingMerchant was given a quote based on their established processing
volume and business typeMerchant was directed to our online application process, where is requests pertinent information to be entered in prior to application submission, these steps include but are not limited to: Business Name Principal Owner Name Federal Tax ID # Social Security Number Expected Processing Volume Checking Account Number Bank Routing Number Any and all terms, conditions and fees associated with the services requested were provided during the inception of the accountApplication was digitally signed and embedded with the following IP address Services were requested and providedMerchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our ability, we agreed to waive the termination fee due to their misunderstanding of the terms providedIn addition, we have refunded the annual fee charged to this account as a courtesyMerchant Account Solutions would like to advise merchant in their future business ventures to always read and have full understanding of the terms provided for services they are requesting to avoid confusion such as this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11092423, and find that this resolution is satisfactory to me. I will accept.I will mail out the mobile equipment EPN Serial #3***ASAP. - on opened account reduce month contract to months. - reduced the monthly service fees on open account by 50%.I would like to request for a representative from Merchant Account solution to call me to confirm the contract expiration date which should be July and the new monthly cost.Thank You Revdex.comFor your service
Regards,
J*** ***

After
reviewing this merchant’s account notations, communications and agreements the
following timeline will provide a better understanding and
clarification
Merchant applied
for services on July 14, at 10:am and spoke with one of our senior
account executives and was provided with a quote for accounts for the
different equipment programs the merchant requested for their businessMerchant
was advised to submit Merchant Processing Application for both accountsDuring the application process, it requires pertinent
information such the business information, owner’s information and banking
informationEach and every page of the application process requires
confirmation and submission, lastly on the last page it list ALL terms which
includes any and all fees pertaining to the services requestedThe agreement
was digitally signed with the following IP address embedded ***
To
accommodate the merchant’s misunderstanding as a courtesy the following was completed
in November
- one of two cancelled with
no termnation fees($645)
- courtesy refund for
month of service fees on cancelled account ($55.85)
- on opened account reduce
month contract to months
- reduced the monthly
service fees on open account by 50%
Merchant’s desired
settlement cannot be granted because the merchant failed to read the terms
providedThis mistake costs our company application fees, licensing fees and
activation feesAll information pertaining to the services requested were
available to readMerchant Account Solutions have already addressed this case
outside of the Revdex.comNo refunds will be issued as the account was requested,
services rendered, installed and is actively being usedMerchant must complete
month contract on remaining accountMerchant also needs to return equipment
provided for the mobile processing account that has been closed
EPN serial number: 3***
MAS Returns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11386215, and find that this resolution is satisfactory to me
Regards,
K*** ***

In order to address this merchant concerns we have reviewed their account notations, communications and agreementsOn 8/25/at 1:PM PST merchant called in regarding our Mobile Application Credit Card Reader, downloaded and applied for the services in questionMobile App requests pertinent information to be entered in prior to application submission, these steps include but are not limited to: Business Name Principal Owner Name Federal Tax ID # Social Security Number Expected Processing Volume Checking Account Number Bank Routing Number Our application process is very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms, this section provides all important details in regard to the terms, conditions, pricing and structures for each respective applicationAll items listed in question via the complaint detail are available at that point and view-able prior to acceptance of the terms listed in our agreementsThere is full and complete disclosure included with all of our applications. Application was signed with digital signature that has the following IP address embedded 100.6.###.#Installation of EPN Mobile App with a test transaction ran was completed on August 27, In addition, credit card processing occurred on this account during August of Services were requested, provided, installed and usedIn closing, the account closed with no early termination feesMerchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our ability, we waived the termination fee due to their misunderstanding of the terms provided while any and all fees leading up to account closure are valid as services were requested, provided, installed and usedNo refunds will be processed for monthly services during active state of account as it was in useMerchant Account Solutions would like to advise merchant in their future business ventures to always read and have full understanding of the terms provided for services they are requesting to avoid confusion such as this.

This matter has been successfully resolved outside of
the Revdex.com.

Complaint:
I am rejecting this response because: August 18th was not the first contact to said company Said company has a number that answers all call, then you are transfer to their numberPlease ask them about the message I left for the person that handles my account, explaining the situation as far a my business having a fire and me not using their services because of the fire Also yes it is unfortunate that there was a fire, but how can you pass judgment on me as far as my responsibility for my account being reconciled when in fact all of my files were destroyed in the fireBut, shame on your company for passing judgment, and I have all of my statements from the incident to show any one who request it that there were no activities from me on your machineYou also charge me an annual fee which is for the year moving forward and yet still I didn't use the service months prior and thus afterwards Shame on youThis is a company that has misused their authority, and good business practices Also the account closing information that was sent to me prior to today was that in January as per MrAn*** ***, which is months prior to the fireSo, that information is null and void of this conversation The period in question is from June on so in essence it is more than monthsIf my information is conflicting please have them pull the recordings of all my conversations and all time I've calledI too can request my phone records for the times I've called your company.
Regards,
M*** ***

Complaint:
I am rejecting this response because: I have just called customer service (March 24th, 12:) and they have confirmed that the account is still opened.This is an example of many lies they feed customers
Regards,
O*** *** ***

Complaint:
I am rejecting this response because: I am not having this account listed as closed due to non payment, I didn't call to lower my contract I called to find out where to return the equipment and that is when I found out about a "contract". This company should not misrepresent any terms through sales people or
any other avenue, in our business integrity is a value. They should also be more transparent with their
paperwork. I replied via email after I was given the so called reduction to a year and asked for a copy of the "contract", I also went onto their website in search of a log in for retrieval of this document and was unsuccessful on both. I never even received a reply back via email
Regards,
*** ***

In no way shape or form have we violated the agreement which the merchant agreed to when they requested services, we did not solicit to have them apply, they requested a way to process credit cards as form of payment for their transportation businessServices were provided, if the merchant
proceeded with the agreement without having a full understanding of the terms they were provided to read through and ask any questions it is unfortunate that we are being blamed and accused of "scamming" people. On October 12, 12:pm merchant downloaded one of our mobile application called Smartswipe and applied for service in questionWithin the application process it request pertinent information listed belowMerchant proceeded to provide all the information and agreed to all rates/fees associated along with the year contract. There is full and
complete disclosure included with all of our applications. Application was
signed with digital signature that has the following IP address embedded ***Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing NumberMerchant Account
Solutions stands by its services, products and terms listed in our fully
disclosed and completely transparent contracts at all times and while we feel
that we have delivered the services requested to the best of our ability, we
will waive the termination fee due to their misunderstanding of the terms
providedWe will waive the termination fees as long as the equipment provided free of cost is returned in good and working condition to the address belowOnce equipment is received and tested account will be cancelled with in business daysAny fees accrued during the active state of the of the merchant account are valid as services were requested, provided and actively used. Merchant Account
Solutions would like to advise the merchant in their future business ventures to
always read and have full understanding of the terms provided for services they
are requesting to avoid confusion such as this.EPN Serial Number 3***REF#17794MAS Return Hodencamp Rd #

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11450873, and find that this resolution is satisfactory to meAs long as they follow through on their end to
terminate our account once they receive payment
Regards,
T*** ***

In response to claim 10/21/ MrM*** applied on
our Mobile Application for his business on 5-27-at 10:AM, Merchant Account
Solutions proceeded to fulfill the order as requested and setup the account
with the information provided by MrM*** within hours
Per the complaint
listed MrM*** says he was never told
about these terms, conditions and fees but this application was submitted to
our portal unsolicited, it was an order placed through our Mobile app, all
details of our agreements and contracts are very clear, concise and requires
acceptance by the applicant in each step of the process, the final step is a
set of terms, this section provides all important details in regard to the,
pricing and structures for each respective applicationAll items listed in
question via the complaint detail is available at that point and view-able
prior to acceptance of the terms listed in our agreementsThere is full and
complete disclosure included with all of our applications
Despite
the inaccuracies in the complaint I have records of MrM*** contacting our
Customer Service group to go over the monthly fees and minimums on 6-3-15,
information was provided and no further questions were askedOn 6-18-Mr
M*** called again to go over the same information that was provided on
5-27-15, 6-3-and now again on 6-18-These same calls were also again
fielded on 6-25-15, 7-2-and 7-6-to provide the same informationAfter
the conversation on 7-6-a representative authorized a credit in the amount
of $and lowered total monthly fees to total of $19.95, as long as Mr
M*** took the industry mandated PCI compliance scan the fees would remain at
the agreed upon structure that was amended on 7-6-The paper statements that
are delivered monthly to MrM***’s address explicitly list the PCI
Compliance requirement these have been provided monthly ranging from the onset
of the account until present dayOn 10-3-MrM*** also contacted our
Customer Service group to check on the status of his PCI compliance scan in
which he was informed that he is now PCI compliantThe fees are now as
suggested during the 7-6-conversation
In closing, the
desired settlement requested by MrM***, Merchant Account Solutions agrees
to close the account with no Early Termination Fees as long as the equipment is
returned in proper working order, once equipment is received and tested account will be closedNo refunds, as services were requested and providedAny fees leading up to account closure are valid.MAS ReturnsREF#

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11030874, and find that this resolution is satisfactory to meThank you for being fair and not trying to penalize me for terminating a service that I was never PROPERLY informed aboutThe address to send the equipment isn't listed if you could email it to me that would be great if not I will just callTHANKS SO MUCH!
Regards,
K*** ***