Westeen Dental Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The entire purchase (two items) was returned, and the receipt/RGA was in the box--clearly indicating that both K-P15290-4-CP and K-T15225-4-CP were returned. The RGA was P625-For the return department to arbitrarily not process half of the return is negligentAt a minimum $should be credited. We will be pursuing redress of this grievance though the Federal Trade Commission as well as Capitalone Banking since the company has demonstrated they are unable to understand the issue
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowWe never installed the urinalOur old urinal is still in place at the barThey have many claims against themThey are fraudulent and don't have any customer serviceThe return policy was read and we returned it as it wasIt was never used.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11981534, and find that this resolution is satisfactory to meAlthough that is true I still find it strange that I didn't receive said refund until they were contacted by the Revdex.com
Regards,
Amy ***

Dear ***, We are showing that your account was credited on 12/19 for $289.63 This was for the Returned item American Standard *** qty plus CO sales tax

Dear ***, We apologize for the delay in issuing your credit, we are showing that a refund in the amount of $was issued on January 18, for the Cancelled item Swanstone *** qty less 5% discount plus shipping.The Transaction ID: *** can
be used to verify this with your credit card

On Fri, Mar 20, at 6:PM, *** *** *** wrote:Thank you for your status update on my 2nd complaint regarding eImprovements.com Complaint # ***I did try to update Revdex.com Wisconsin on the current complaint on March and indicating I did call
eFaucets customer service again trying to get my refund credit on my visa card and they indicated on March it was in process and I spoke to a Manager this time who confirmed they received my return goods on Jan19th, and that within 3-more business days I should receive an email from customer service with further processing informationOn March 16, I called my Visa bankcard and issued a dispute to see if they could help me get the process expedited since any other company would have refunded within days of receipt of returned goods On March 17, I checked by Visa statement and finally eImprovements refund credit DID COME THROUGH ON MY CARD.For now, I will consider this complaint satisfactorily closed and appreciate your help in this matter. Should I have any further issue with eImprovements on this matter, I will call to speak with Revdex.com-Wisconsin.I would never shop with this eFaucets.com, or eImprovements because of this poor customer service, when I have shopped online with other large purchases and did returns with some with exceptional customer service.Regards, *** ***

***, We are working on locating you item from ** *** that was returned to the wrong warehouseWe have provided them the tracking information to locate the return & they have not found it as of 3/20/2015. We are attempting to make sure everything that was to be returned was received from PO***, they are being inspected for damageUpon inspection our returns team has provided pictures of the return and we were advised that some of the faucets were scratched and possibly installedper our return policy the items have to be in 100% resalable condition. Packing & Sending Your ReturnPack the items securely in the original packaging, with the original labels attached.Tape the eFaucets shipping label securely to the boxMake sure you can clearly read the address to which it will ship.Return must be in 100% Re-Saleable condition for Credit to be Issued

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]We never opened anything but the main box the item came inThe second box that the manufacturer used seal was already openThe product was returned the same way it was delivered.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough this issue is now resolved, I would like to reiterate that as a direct result of this experience I will no longer be conducting business with eFaucets.com (or any other subsidiary of eImprovement.com).Thank you for your assistance
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This was not resolved no one ever contacted me to discuss the reason why the other sink needs to be returned and we have to pay to send it back. They say a manager will contact to discuss and it goes to a black hole somewhere I wrote to the main office and that did get a response eitherThis is still unresolved that is why they do not have the sink back yet.
Regards,
*** ***

On April 16, we issued *** *** a 10% courtesy credit of $94.15.We now consider this order issue resolved

*** ***, We are aware of your order issue and are working with *** to resolve thisPlease allow for your *** dispute to close before credit can be issuedThank you,

Dear *** ,We are showing that this refund was issued on November 17, 2014 for the Cancelled item Kohler K-10542-SN qty 1.$refund was issued to the original form of payment

Dear * *,
We
apologize for any unanticipated delays in regards to issuing credit to your
account. Our Accounting Department has
been alerted to issue immediate credit.
You can expect this credit within business days

Dear ***, We are showing that your account was issued a credit for $for the Cancelled DBM item Jacuzzi DA34-qty less 10% discount today. We apologize for the delay we hope that this resolves your order issue

Dear ***, We are showing that your account was credited on January 31, for the Cancelled item Kohler K-11415-2BZ qty 1. Transaction ID *** Total Refund Amount $USD & February 27, for the Returned item *** *** qty
less 20% disc and 15% restock fee Transaction ID *** Total Refund Amount $USD

Dear ***, We are showing that credit was issued for the Returned item ** *** *** qty less 5% discount & 15% restocking fee$ on February 25, 2015. We apologize for the delay, we have instructed our accounting department to issue a refund today for
the restocking fee as a courtesy for the delay. We hope this resolves your order issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
** *** was delivered to your warehouse in October and I was sent an email stating that all items for that po were returned and Jennifer was trying to get a restock fee waived since it took so long to get all other returns processed and I spent several hours of my time on the phone with employees from your company that actually get a paycheck for doing nothingI am not receiving any paycheck for spending hours of my time trying to get the credits your company says is being processedI have several emails stating this and several phone call logs to prove thisFull refund is requested and the company should really send me an apology.** *** After receiving the items and contacting Amanda on 12/19/and letting her know the finish on the items were not right and had scratches on the items I was advised to wait to receive a call tag from WaterstoneSince I didn't install the defective finish items, the items are in the condition that I received them inI was promised a call tag from Amanda, Roman and Jennifer several times and was also told by Roman that Waterstone items were so pricey that he agreed that I shouldn't except a defective item He also mentioned that Waterstone had really been messing up with the orders lately as he was processing another call tag, and hopefully that customer did receive it since I had to call and waste several hours of my timeAfter months your company is now trying to say I used the defective itemsThe company is horrible and I am due a full refund Company needs to issue me a refund and an apology
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I have already documented repeatedly, the item in question was NEVER SENT to me. The company is either full of is who cannot read or is deliberately giving me the runaroundIn any case, just a bunch of complete ***.The cc company is handling it nowHopefully, they will have better luck.
Regards,
*** ***

Dear ***, Our Accounting Department issued a Refund - $today. This was for the Cancelled item Jacuzzi AMI7236-WRL-2CJ-W qty less 5% discount plus shipping. Please accept our apology for the delay in issuing this refund