Westeen Dental Center

Dear Mr ***,
We
are currently looking in to the scenario you have presented, we wanted to let
you know that we are looking in to this and have not disregarded your concerns. We have discussed your situation with our logistics team and they have stated that your claim is still pending with roadrunnerThis can take up to days to closeThey have informed me that this is standard fro concealed damage claimWe apologize for the delay however we are waiting for this to close

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***, We apologize for the delay however we are unable to locate the Moen *** item in our warehouse. Per the tracking provided by you shows it went back to the Denver warehouseThis was to be returned to a different location in Ohio per the RGA instructions on RGA# *** OHWe are aware of the length between the return however this was not returned properly.PO #*** We apologize for any unanticipated delays in
regards to issuing credit to your account.
These Items are pending inspection and credit will be issued as soon as this is completedWe have messaged our warehouse to expedite this return

We
apologize for any unanticipated delays in regards to issuing credit to your
account. Our Accounting Department has
been alerted to issue immediate credit.
You can expect this credit within business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does NOT resolve my complaint. For your reference, details of the offer I reviewed appear below
The bathtub was never received, and therefore should NOT be subject to the 5% off Moen items, and 15% restocking fee Efaucets said they never even ordered the item It was made by American Standard The entire full refund for the bathtub of $should be on my credit card.In addition the amount credited to my credit card is not enough I paid over $for the items I would like to see a detailed list for how efaucets came up with this refund amount.Regards,
*** ***

Dear ***,We apologize that *** does not make a remote with this model anymore
We apologize if this information was not made available to
you prior to the contact you initiated. We work very closely with our manufacturers and
suppliers to be able to provide the most accurate
information on our siteWe are able to offer the replacement remote with a $discountPlease be advised that this offer is only good for days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello,I have attached their email to me that is not altered The email clearly says nothing about special orders as they suggest in their response What they sent you is something they must have made up or added to try to get around their responsibility of following their own return policy If you look on their website you will see the same return policy that is sent in all of their emails that states "eFaucets.com has a day Return and day Exchange Policy. Please inspect your order immediately upon deliveryReturns after days or Exchanges after days will not be acceptedParts and replacement parts are non-returnableAll Returns must have an RGA# issued and be setup with our Returns Department prior to being shipped back to any of our warehousesAll Returns are subject to a 15-20% Restocking FeeRefused shipments are subject to an additional 20% Handling FeePlease setup all returns with our Customer Service Department by emailing us [email protected] or by calling us at ###-###-####." I would also like them to provide the email where they offer me to have the matte finish as requested? I never received such an email As stated in my last email if they are willing to send me the matte finish I will be satisfied I would just like to return this product minus the 15-20% restocking fee which they state as their policy
Regards,
*** ***

Item EVPBwas discontinued by the manufacturer and a refund to customers PayPal account was processed on May 19, in the amount of $

Good morning!I apologize for the delay in your refundYou have been refunded in fullCredit was applied back to the original form of payment and it can take one full billing cycle for you to see the refund on your card statementI have attached a copy of your refund receipt for your convenience
Once again, I'm sorry that this took so long

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and wish to state that the refund was issued days after I lodged the complaint to the Revdex.com. But it took that action on my part to finally obtain itI accept the issued refund, but I still find the business practices they use with online customers unacceptable
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I complained because it was going to take ten days to get my money back and they paid me back exactly days after I contacted them to get an update on the shipment of the sink, which they didn't haveThe order was cancelled after the representative informed me that the sink was not in stock, and that they didn't know if they will have one in the futureThe store charged my card without having the merchandise, and without communicating to me that the item was sold outAfter waiting for two weeks for the item to be shipped, I cancelled the order and it took days to have my money backThe same way they waited days to respond to my complaintI will never buy or refer this store to anyone.
Regards,
*** ***

Dear ***, A Refund of $ was issued for the Cancelled item Craftmade CRA-CTPWW qty plus shipping on October 9, We apologize for the delay in issuing your crdit to your account

Dear *** , We apologize for the delay we are showing that this shipped on FedEx tracking #And was delivered on 4/7/2016. Thank you,

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The offer of a replacement bowl is not what I requested; I requested a refund
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Upon reviewing the attached delivery receipt, your records are incorrectEstes your selected trucking company delivered this shipment to JC Porter Construction Company (Zero Relationship to Porter Buckley Construction Group) Google it*** *** the person who signed for this shipment is not related or employed by Porter Buckley Construction GroupYou should contact JC Porter Construction Company at ###-###-#### or contact *** *** directly at ###-###-####. Estes your selected trucking company did not deliver a tub to Porter Buckley Construction GroupPlease refund me promptly

On Tue, Dec 2, at 8:AM, *** *** *** wrote:Hello Bradley,The company finally reimbursed my money on 11/28/12.After the Revdex.com sent them a notification this started another round of communication.eFaucet told me the parts were being delivered directly from the
company and they would send a tracking number.A week went by with no tracking number and no delivery so I told them again to cancel the order and refund my money.They told me it was a 7-day process to cancel the order and apply a refund.I filed a claim with my credit card and eFaucet finally applied the refund shortly afterwards.This has been the most time-consuming and aggravating attempted transaction I have ever been involved in.By no means am I satisfied with just a refund after over a month of fighting this.I certainly hope the Revdex.com will do what they can to make sure this company doesn't continue to play these games with other customers.Best regards,*** ***

On Thu, Jan 15, at 12:PM, *** *** wrote:Dear Revdex.com-Wisconsin:I really appreciate your intervention in my request for the RGA# for me to return my items to Efaucets I accept this resolution for the time being and as noted below, I do not have a scanner to give the company a "signed acceptance" as shown on their instructions, so hope this email will suffice. I have return shipped the order and included a "signed acceptance" form in the box.I finally received the RGA email from the company just today as well In my response to Efaucets, firstly, it should not have taken this long to get an RGA#. Most e-companies have great customer service and can give you your RGA the same day, not days or even 3-business days as they note in their emails I have no way of giving you my signature on this form other than this email response--do not have a scanner.2. Today I used UPS Ground to return my faucet order in their original boxes and inside the original second box - just the way they were shipped to me with the RGA# *** securely taped to the outside of the box along with my return address and the ship to address as requested.3. UPS Tracking # *** is ground shipping set to arrive the Denver address on Tues, Jan 20, by the End of Day.4. Within your timeline for return credit, I will expect to see a credit on my credit card for $(which is the order amount minus the 15% restock fee)

Dear ***,
We
apologize for any unanticipated delays in regards to issuing credit to your
account. Our Accounting Department has
been alerted to issue immediate credit.
You can expect this credit within business days

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***, We apologize for the inconvenience that may have caused you, per our shipping policy inspection prior to signing for merchandise is required We have looked into your order and we can suggest you to contact Kohler to obtain a warranty letter for credit of your damaged tub
Since the delivery was signed for without inspection we do not have any recourse but to ask Kohler for this letter for creditAs soon as you receive this letter you can contact Custoemr service to advise them so credit will be issued after we receive this via fax or email. Shipping Policy It is important that you inspect your shipment thoroughly before accepting and signing for your merchandise; after you sign for the merchandise you are responsible for filing all claims with the shipperDo not assume that your product is not damaged just because the box and packaging is intactYou must check for both internal and external damage before you accept deliveryIf you notice your product is damaged, refuse the package and note the damage on the bill of ladingPlease call our customer service department immediately at ###-###-#### and inform us of the damageAfter you sign for the package you are responsible for damages. below is the link to Kohler warranty:***