Westeen Dental Center

Dear Brian, We apologize that this sales representative has not responded to your request to contact you backWe have forwarded this information provided to his supervisor for reviewWe are showing that this order has been refunded due to the lost shipment

***, We apologize for the delay in issuing your credit , this was issued today in the amount of $ for the Returned defective item Kohler - K-3386-qty

I apologize for the inconvenienceIt looks like the warehouse had missed somethingI have gotten it taken care of and your order has been cancelledAgain, I'm so sorry about thisPlease find the confirmation below of your refund back to your PayPal accountTransaction ID
5KG43344J12453109Invoice Number 1547766Original payment $USDTotal Refund Amount $USD Note to Buyer Cancelled Moen qty plus shipping.You should see this refund reflected back in your PayPal account in the next few hoursShould you need any further assistance, please contact us at ###-###-####

Dear ***, This was refunded on March 6, in the amount of $310.24 for the cancelled QTY K-T103574-BN and K-45413-BN

Dear ***, We are showing that your account was refunded for the full amount on 1/30/2015Transaction Date : 01/30/10:33:ESTTransaction Type : *** ***Order Id : ***Transaction Id : ***Order Number : ***Order Description
: Cancelled item Kohler K-99550-1WA qty plus shipping.Amount : $1,

Customer attempted to return an item that is non-returnableItem can only be exchanged if defective for the same itemCustomer was given the opportunity to exchange but never responded to the offerCustomer also filed a charge back with his credit card and I have attached our response to the
charge back

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I received the credit after the company received a copy of my complaint from the Revdex.com. I appreciate your help.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good morning!I apologize for the inconveniencePlease keep the product and see the attached documentation of the refund back to your VISA for $

Dear Andrea, We are showing that this shipped on 1/Tracking #*** and was delivered on 1/14. We do not show that this was returned if you have returned this please provide the return tracking information.Thank you

Dear ***, We work very closely with our manufacturers and suppliers to be able to provide the most accurate lead time possible on our siteOccasionally unforeseen circumstances like production delays occur and end up pushing the expected ship date out farther than was originally projected.
When this happens we do try to inform our customers of the delay. We apologize if this information was not made available to you prior to the contact you initiated. If a product or order is not in stock efaucets.com will "Special Order" the product(s) into our warehouse for you direct from
the manufacturere Faucets orders from many different venders, some items are housed
in the warehouse and some are ordered directly from our vendersA "Special
Order" product has a Lead-Time of days or less from the order date, we
may be able to cancel the order for you but it will be subject to Cancellation
Fee. e Faucets.com incurs costs associated with sourcing, ordering,
preparing and packing your "Special Order" for shipment.We work very closely with our manufacturers and
suppliers to be able to provide the most accurate lead time possible on our
siteThis order is currently in transit to you , we can waive all fees if you chose to return this shipmentPlease call our call center to set up the returnPlease accept our apology as we were unable to cancel this order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
** *** has been received by your company per several emails(attached email provided from Jennifer dated 3/4/stating the item was received and she was trying to get the restocking fees waived since I had received horrible customer service from Amanda, Roman and also Jennifer herself)Per your response with the Revdex.com dated on 3/12/you also stated that all items were returned but yet have issued the refund in the amount of $644.32 To date your company has only issued a total of $leaving the amount of $still pending. 3/18/your company stated that you did receive the item but item was sent to wrong warehouse If this was the case, you do not get to keep the item and just not refund my moneyYou should have contacted me immediately once the item was received and shipped the item back to me The item was sent to an address that your employee provided me. 4/20/your company again acknowledges that the item was received but that the item was sent back to the wrong warehouseAgain you do not get to keep an item if there was an error in shipping to a wrong warehouse(which is not the case in the 1st place)Please speak to Jennifer, Amanda and Roman and process the refund immediately as your company has made me do the work while Amanda, Jennifer and Roman received paychecks but I am just trying to get the refund that I am due since I doubt your company is going to pay me for doing all of this workI just want the refund that I am due since your company has stated several times the item has been receivedPlease read all of your responses that show the item was received.Since you left off this PO I am adding it again since you seem to like to leave out important information.** *** After waiting on call tags for months and finally getting one from Jennifer your company stated the items had scratches on them(reason for the initial return) and also tried to say the items were used so no refundHowever I had disputed this with my credit card since I was tired of getting the run around from company and since your company didn't respond I finally received the credit in the amount of $1641.60I spent over hours of my time with Amanda(who was sorry she went on vacation) and Roman(it was really cold in Wisconsin was his excuse) I really think your company needs to rethink its customer service.No response from you about this po makes me see how awful your company is.I wish I had read the Revdex.com reports on your company because its very obvious how horrible your company is.Horrible
Regards,
*** ***

Dear ***, We advised you on July 6,when the request was made that this was a request and that it still had to be confirmed with the warehouse. Some of your order had shipped already at the time of request and the remaining items were in the shipping stage and shipped on July 7,
2015.We apologize that we are
unable to cancel your order. The one
downfall of our rapid order processing system is that we are often unable to
cancel in-stock orders once they are placed.
The orders are immediately sent to the warehouse to be picked, packed
and shippedBy the time we received your request to cancel the order it had already
been picked, packed and placed onto the UPS truck for shipment.We can set up a return for these items if you do not want to keep the items you wished to cancel

We are so sorry that we were unable to fulfill your orderWe have issued you the remainder of your refund and we have emailed you a copy of both of your refund receiptsIf you need further assistance, please feel free to contact me directly ***

Hello. Please see the response from the Paypal rep as of 12/02/Once again this is out of our handsWe can not do anything until Paypal resolves the issue on their endWe are so sorry for any inconvenience but Paypal must tie up their loose ends first before we can proceedPlease see the following email for your reference. From: ***, *** [mailto:mi***@paypal.com] Subject: RE: Re: PO SPayPalSent: Friday, December 2, 12:PM Hi XXXXXX, If your Buyer wanted an instant refund they shouldn’t have filed a chargeback with their card company because it can take days for final resolution…even if you authorized the refund, which I’m sorry to say; you didn’t.Merchant Response; “Buyer stated the purchased toilet arrived with damage to the toilet bowel and damage to the base of the toilet”If you wanted to refund the buyer you need to select “Refund the Buyer” or “Accept Liability” when you first responded to the case through your Resolution Center. PayPal is now fighting the case because the Buyer did not provide proof of return and I’m sorry to say, once a Chargeback goes into a Closed State your claim file has already been sent to the Credit Card for their final decision(So you cannot request a refund for your Buyer at this point). Your Buyer will now have to deal directly with their credit card company who is now holding the case details because there is nothing more you or PayPal can do at this point. FYI DO NOT SEND THEM A REFUND. Credit Cards NEVER require their Buyers to return product so you are going to lose this case anyway, and if you SEND the Buyer a refund outside of the original transaction you will not have a way to recover the lost funds within the Case so you could be out double. If your Buyer continues to harass you Please ask them to; “Contact us first, as we are more than happy to help you”. Thank you,*** ***Account ManagerDirect..................###-###-#### x; AFTER HOURS Emergency Cell (Not processing)...###-###-####Office Hours.........8:am - 4:pm CST, M-FI will now be calling from a recorded line *** *** *** *** ** ***To file a remedy ticket for immediate PayPal Merchant Technical Support, please access this link: https://www.paypal-techsupport.com/

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***, We are showing that your account was issued a full refund on December 16, 2014Cancelled item *** *** *** ** Dec 2014 2:51PM: Return of product:K-3986-RA-for return:$

Dear ***,On January 9, 2015 Your account was credited $695.71 Cancelled item *** *** VGTqty less 10% disc plus shipping

Dear ***,We apologize for the delay in responding as we cannot determine what was sent back to us for this order, as this was just put into the box with other returns We have sent the order back to the manufacturer and they have inspected these items and have determined that we are unable to refund the 4025-DAMB & 4025-DAMB & 4060-DAMB as it was showing signs of installation & damage. Our warehouse has supplied us with some photos of the damaged installed items as they were returned to us & has determined that these are not resalable or refundable Per our records you were sent replacement parts for the 4060-DAMB which were refused on 3/and sent back to the manufacturer. Our day return policy: Within days of receipt of your shipment, you may return or exchange any (non-special order) faucet, fixture or accessory in its original packaging and in 100% salable condition for a full refund, less shipping charges and a restocking fee.We apologize as we cannot issue any credit at this time

On December 16, ourAccounting department issued $USD for the Cancelled discontinued item Hansgrohe *** qty