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Westinghouse Digital

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Westinghouse Digital Reviews (181)

Revdex.com:I have received the response by Westinghouse Digital, LLC in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The response is therefore REJECTED Westinghouse Digital, LLC has failed to take responsibility for the manufacturing defects in its product Unfortunately, I am one of a great number who have been victim of one of its poor products (according to my research) The company FAILED to make a good faith effort to resolve this matter The company should be able to identify the unit by the identifying numbers I provided I am happy to file a small claim in civil court, as the company will be FORCED by a court of law to respond I will not let this go--ever I will not stop until I have exhausted ever legal remedy available to me You should know that I once spent over $4,proving that I was innocent of a "driving while using cell phone" summons that would have cost me less than $because I knew I was innocent No time is to much, and no amount is to high in pursuing justice in this case I am completely outraged that my product has stopped working in less than one year, and even more disgusted at the company's response This anger has only fueled my fire I have already filled out the civil complaint and look forward to filing it on Tuesday in Essex County Superior Court of New Jersey - Civil Division Westinghouse will not be the first, nor will it be the last company that I force into court Regards, [redacted]

Hello- We have been working with this customer and have since then sent out a remote no charge and under warrantyRemote was delivered on 1/13/We apologize for the inconvenience

HelloThank you for contacting us regarding your issue.I was able to look up your case number in our recordsCase **-***After further revision of the photo your television screen is crackedYour limited manufacturer warranty does not cover physical damageIf that is how the screen was when
you opened the box we recommend taking the unit back to the retailer for an exchangeUnfortunately we will not be able to offer warranty services as it is physically damaged and is not covered under warranty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have spoken to customer and have apologized intensively, I have also explained to her that we are only following warranty proceduresWith this said, I have bent the rules a bit as a courtesy and have offered customer full money back and also her shipping cost (once provided)Customer refused this offer for now and asked to put case on hold due to her wanting retail price, I explained we cannot offer her more money than she paid forShe will try to settle her claim with UPS first since she claimed full retail price of the TV with themCustomer said that if UPS claim is denied she will contact me to proceed with my offer

Hello,Thank you for contacting us.I apologize for the mis-communication on our end as it looks like their is a big gap of no correspondenceFrom our records it looks like we have a case number for youWe are currently waiting on a copy of your receipt The warranty included with your
unit is a year warranty for any manufacturer defects; The warranty is in place to replace the defective unit and put a working television in its placeIt is clear that your unit is having issues and we would like to replace your unitUnfortunately our warranty states that the customer is responsible for the shipping of the defective unit one wayWe cover the cost of the replacement to be sent back to you We inspect the unit for the defect and make sure there is no physical damage to the unit and then we start the process for the replacement unitOur units are all Grade- A refurbished unitsUnfortunately we cannot provide a new unitWe are happy to serve you and we will be sending an email to you requesting a copy of your receipt if you do wish to follow up with our warranty

Hello my name is *** *** and I am the Supervisor for Westinghouse Electronics' Warranty DeptI will be more than happy to assist in all I can regarding Mr***'s case. Mr*** reached out to us back on 1/28/and also 1/29/to advise that his remote had stopped workingAt
this point my agent responded with the protocol questions and of them is to ask when the unit was purchasedThe Customer informed us that the unit was purchased back in The agent apologized and informed Mr*** very politely that his warranty is expired but offered to sell him a remote for $Mr*** replied with insults and we then closed the case due to Customer not addressing if he wanted to purchase remote or not(case #*** * ***)On August 26/we received another call from ***, whom referred to Mr***'s cases and now informs us that the unit is no longer workingCustomer was advised that the unit was purchased back in and that the warranty is expired. Unfortunately there is nothing Westinghouse can do for this unit since it is well beyond the warranty time frame

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello Thank you for contacting us in regards to your issue.I apologize for the mis- communication on our end and not getting in contact with youWe have picked up the unit and we are currently processing a refund for youUnfortunately that does not include the $you paid for the Manna
service because as part of the warranty agreement the customer is responsible for the shipping of the defective unit one way.We are processing your refund and it takes 4-weeksWe will notify you with a tracking number on the certified check coming to you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
According to the response from Westinghouse, I would assume that the customer will never have any warranty on Westinghouse product to be insuredWestinghouse can just sell their damaged products to the customers, and take their money, while taking no responsibility for Westinghouse's own productsAgainThe TV was damaged not because of the customer's fault or mistakeIt is the product issue of the WestinghouseThey should not sell this kind of damaged stuff to the customers at allI hope Westinghouse can consider this issue from the customer's perspectiveOtherwise, they will lose a customer right now, and will definitely lose more customers in the future
Regards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Why? when I told them this was the best that I could do because of where the serial number is located it is not clear for me to read or to submit a clear picture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company is lying to its customers they made a business decision to no longer purchase tv codes for the qam or atsc tuner from the Chinese manufacture that they purchased the circuit boards from so in order to enable or disable the qam or astc tuner there is a backdoor feature you can access it by going menu, 00000, other
settings qam
tuner-off,qam tuner-
on they will not tell you this because this violates there license agreement with the manufacture who resells the circuit broad so instead they tell you your tv is bad or get a cable box please make sure this Revdex.com complaint stands it should really be a class action lawsuit for the model tv's they have failed to continue to purchase the licenses for I would be more then glad to make a video and show how this works these type of companies are not good for america they try to increase profits and minimize money they are out for past products because someone made a bad business decision Best Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
HSN the original seller is taking the TV back and giving up our money back I will never re-purchase from Westinghouse again!!!!
Regards,
*** ***

Per the email on September 17th 2014, sent by Target representative *** Tuner; Due to the purchase being older than days, we are unable to print, look up, or view the original receipt. I can't tell you the date of purchase, but I am sure the credit card statement that my Guest provided will provide you with that information. Please assist my Guest with the warranty that he purchased
If they are unable to verify in their system at Target the date of purchase and amount of the purchase for the unit then we will not be able to accept this as a proof of purchase. I have attached an example of the proof of purchase with all the information needed in order to proceed with the customers requestIf a receipt of such is not available then a POS print out (attached and example) from Target system would be acceptableWe cannot accept an email stating that the customer has purchased the television at the Target location if they stated there is no way of verifying this information in their system as it is over days old.
The bank statement provided by the customer is not valid as it just states a purchase date and amount paid at the Target location but does not verify what was purchased

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The tv was not damaged There is no way to determine that a tv was damaged by looking at picture sent via email The rep stated there was a point of impact on the tv but thay was the flash from the camera I took pictures while on and off and clearly there is no damage to the tvThe tv was onStable on a tv stand Then the tv pops (not loud but you heard a pop sound) and shuts offWhen it was turned back on there was black lines on the inside like a picture tube blew or something I do not understand how this could even be considered damaged if all we were doing was watching the tvI do not agree with there decision to ignore meA class action needs to ve filed against themAll of the reviews regarding the tv and their lasting ability seems to end in a year or soon there afterI either want a new tv or my money backIf not I'm going to get an attorney

Hi my name is *** *** CS Supervisor and I will be more than happy to handle this complaint as well as Mrs***'s case.Since Mrs*** has started his claim, we have been trying to assist him with moving this case forward and finding concluding to a resolutionHowever, Westinghouse warranty
requires pictures of the the unit as proof of authenticity and Mrs*** has not been able to provide us with theseOnce we receive a clear picture of the serial number we will be more than happy to comply with warranty. I have attached clear example of SN picture we need and also a picture of what Mrs*** has provided

Most conversations were via email, where Mr*** was informed of price of $for remoteIf Mr*** can prove that his TV is within the year warranty (for most models) or year (Costco/Sams) we will be more than happy to assist with warrantyUnfortunately, if the unit is over it's warranty time we will not be able to assist him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would
be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedAs of 12/29/I have not received the replacement TVThe FedEx tracking has changed from delivery on 12/28/to Pending, not sure what changed?
Regards,
*** ***

As stated from your previous email,"The person who referred to themselves in the emails as "CSR7" made the agreement that since they had not responded for months, if I could produce proof of purchase before the end of January 2012,that they would cover this repair as within the one year warranty period, since I had attempted phone contact months earlier The only unfortunate thing was that I could not locate the receipt at that time, and Best Buy could not produce a copy of it. "The agent provided a time that the receipt needed to be produced byWe have not received a receipt from youI understand you started the warranty claim within the year warranty but it has been over a year since the warranty expiredWe only service the unit for one year. Once again I do apologize but the unit is out of warranty and we will not be proceeding with a replacement

Hello, Thank you for contacting usI have reviewed your case and I want to apologize in advance for the situation that had occurred.I pulled up your model in our database and this unit does NOT have a QAM TunerThe TV will not be able to get cable channels without a cable boxThat is why the
code the agent gave you does not work with the unitIn order to receive your cable channels, you just need to get a cable box for the unitThis television is not able to just have a coax line hooked up and receive cable channelsA cable box should fix the issue at hand.As far as loosing the over the air channels, it was not caused by the factory resetA factory reset just resets the unit back to its original settings and would not account for the unit loosing channelsDepending on how old the antenna is, I would recommend replacing the antenna first to see if the antenna is the issue.If you have tried all of the above options, -adding a cable box-changing the antennaAnd you receive no channels whatsoever, the unit is defectiveOur warranty is valid from one year from date of purchase (years with Costco) and we replace the defective unit if you are still in warrantyAccording to your Revdex.com, your date of purchase is 11/30/which would put the unit out of warrantyUnfortunately if these options above do not fix the issue, we would not be able to replace your unit or refund you

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Description: Electronic Equipment & Supplies - Dealers, Electronic Equipment & Supplies - Wholesale & Manufacturers

Address: 500 N State College Blvd #1300, Orange, California, United States, 92868

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