Westinghouse Digital

If the unit is no longer receiving channels then the unit is truly defective. If you are still within the one year warranty with a receipt to verify the unit was purchased under a year we could replace the unit.If you are referring to receiving cable and not getting all of your channels please follow this link as it provides further information http://qam.net/http://hometheaterreview.com/fcc-rules-to-make-it-ha...⇄ search FCC QAM.

Hello my name is [redacted] and I will be more than happy to assist in this case.It is very unfortunate that Mrs. [redacted] has been inconvenienced with our product. We have been doing our best in working with customer to obtain all the necessary items (such as pictures she mentioned) to get this warranty...

process going for her in a timely manner. With that said, Westinghouse does not have technicians in all areas and we do apologize for this however, the warranty card that accompanied the TV when purchase is found at the link below and it is important that "LABOR AND PARTS" and "OBTAINING WARRANTY SERVICE" is read.http://westinghouseelectronics.com/support/warranty/ Best Regards, [redacted]

Hello,Thank you for contacting us regarding your issue.After further revision of the photos we received the unit is determined damaged.The warranty on your unit is for manufacturer defects and does not cover physical damage. Once the unit is damaged the warranty on the unit is voided.  We will...

not be able to proceed with a warranty as the unit is damaged.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] ...

[redacted]
I purchased this brand new tv 6 months ago the HDMI port is defective and went bad I paid $300 for this TV and now Westinghouse wants me to spend another one hundred and six dollars in shipping.that will put this 40 inch TVaround $400 to have the TV back I find this ridiculous this is not the way any company should treat their loyal customers. after researching other companies and sale papers I could purchase a 55 inch TV for $400dollars.If Westinghouseis unable to compensate me in anyway I will never use their products again and let everybody including family friends and acquaintances know that Westinghouse does not stand by their product at all, and to not purchase any of your products at all.

Hello and thank you for contacting us regarding your issue. I have reviewed the information you have stated and I can confirm that we have the correct email address on file as you have listed here. There are no email exchanges from when we sent them on January 8th, February 18th 24th, and March...

2nd. Please send your information to this email address with case number [redacted] as the subject and please send over a copy of your receipt along with the model and serial number of the unit. We also need a photo of the screen showing no picture. [email protected] unit must be under one year provided a valid copy of your receipt stating the date of purchase is under one year and when we receive all of information above we will send you our replacement process to get the unit replaced. If the unit is over 1 year old we do not provide warranty services as we only offer one years coverage.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have never spoken with any Agent at Westinghouse.  I have never approved Westinghouse products, policies, or criminal activities.  I never agreed to anything proposed by Westinghouse, as it behaves in a way that shows that it seeks to abuse and exploit customers that spend money on its products.I never provided a date of 2011 to Westinghouse. Here is what I do know: 1.) Westinghouse manufactured and sold a dysfunctional, nonperforming, nonoperational television.2.) Westinghouse manufactured and sold a dysfunctional, nonperforming, nonoperational remote control.3.) Westinghouse is a 4 billion dollar corporation and it sells licenses, but it does not back products.4.) Westinghouse violates California merchantibility laws by selling defective consumer electronics that due not comply with the 7 year State of California law of merchantibility of these consumer goods.5.) Westinghouse and Zavala, an Agent, are dishonest, and they need to back the products they profit on by selling dysfunctional products to customers. This should be clear.  The abuse needs to stop, and there needs to be corporate accountability.  This is done by not profiteering, but by backing customers that I have placed their trust and their money in the corporate pockets of Westinghouse.  This is real and self-explanatory.   If a TV was working, there would be no need to return it or complain about product quality.  The TV works, therefore, such a condition precludes a Complaint.  The fact that the TV has serious dysfunctional issues, is a pure indicator that the product is inferior and the corporation is trying to cover up its inferiority, rather than replace it in a responsible manner.  This [redacted] individual is a hired hand dishonest human being, covering for a corrupt organization.  This issue is much larger than a broken remote, but rather institutional corruption to a million customers. Sincerely, Mr. ** [redacted] 
Regards,
** [redacted]

We are sorry for the inconvenience you feel but we have offered you every possible option to get a working remote by offering the company's resources and also online. We sell our remotes for $25 and online the remotes are cheaper at times.  After the expiration of the warranty period, repairs and parts are the sole responsibility of you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Warranty registration card included with purchased unit was sent in upon purchase at that time.  Manufacturer chose to dishonor warranty registration card information.  They also ignored requests for warranty service made through their 800 number for months.  Their delay in responding was so great that the original receipt was misplaced.  When the resolution was agreed to repair, it was already long past the one year period, and they agreed to repair it any, without any mention of an additional time period requirements to produce the receipt.There is no doubt from the original email documentation that the product failed within the original warranty period.  The manufacturer purposely ignores repeated requests for service, and then later gives additional time requirements that were not originally specified as an excuse to deny warranty service.  If they can show a communication they sent me in regards to the warranty claim that specified that I was given an additional time limit to respond and can show that I acknowledge d this additional request, I could accept it.
Regards,
[redacted]

We offer in home service if it is available. Unfortunately we do not have in home service for your model or issue going on with the unit. Therefore the unit has to be shipped to us either by choosing a carrier of your choice or using our carrier Manna which is a discounted rate of $100 and they come to your home and pick up your defective unit and drop off the replacement.We do not have a receipt for your warranty claim and we have contacted you for a copy of it.If you wish to obtain warranty services we will need a copy of your receipt along with your serial number of your unit and then if you want to ship the unit yourself you may do so or contact us to provide credit card or debit card and we will process the Manna charge and set up the service for you.

LABOR AND PARTS — For a period of one (1) year from the original date of purchase, Westinghouse Electronics will repair any defect in material or workmanship in the Product, or at its option, replace a defective Product. During the one (1) year warranty period, Westinghouse...

Electronics will supply new or rebuilt replacement Product in exchange for defective Product, and will supply new or rebuilt replacement parts in exchange for defective parts. For purpose of this limited warranty, “rebuilt” means a Product or part that has been restored to its original specification. In exchange for defective Product or parts, replacement Product or parts will be warranted for either the remainder of the original warranty period or ninety (90) days from the date of Installation, whichever occurs first. After the expiration of the warranty period, repairs to the Product are the responsibility of you, the Purchaser.
Westinghouse's warranty policy is attached above. The customer receives a year warranty from their date of purchase. They used the warranty to replace the unit and the warranty only lasts for the remainder of the warranty or 90 days. The customer is then responsible for all services after the year has expired. 1 Year warranties only apply to newly purchased products and do not apply to replacement televisions from the warranty.

We apologize for the inconvenience our process has caused to youUnfortunately we will not be able to refund you for the shipping costs as per the warranty agreement the customer is responsible for the shipping of the defective unit one way.We are eager to refund you and we apologize for the...

situation that has occurred.

Hello my name is [redacted] and I will be more than happy to assist with this case. We apologize that our customer is having trouble with our product and I assure we will try all to find the best resolution for Mrs. [redacted]. At this time in the case I have emailed Mrs. [redacted] requesting the...

serial number from her unit. Once she provides us with that serial number we will be able to provide her with Firmware which we believe will resolve the issue with the TV. We are awaiting her response.

Review: TV under warranty quit working before it was even a year old. I contacted the retailer I purchased it at and they referred me to Westinghouse. After contacting Westinghouse, they told me no one in the area could repair or replace this TV so I would have to send it back at my expense and I would immediately be sent back a new TV replacement. They assured me I would not have to wait for the TV to be looked at but a new one would be on the way. This was November 11th. I shipped back the TV back at my expense of $160 dollars. I waited and was never contacted about the receipt of my damaged TV or the shipping of its replacement. I continued to contact Westinghouse customer service and continually got the run around about what was going on.November and December came and went and finally after much frustration, I was informed the TV's were backordered. Seems real strange that a huge company has no TV's to sell at Christmas. I was told one would be shipped in a week and again, that was a lie. Finally on the 20th of January we received a TV on our door step. Upon looking at the box, it was taped closed and looked like it also had been a used TV. We opened it to find that no packing was around this 50" Tv and the 4 corners of styrofoam had not protected the screen in the middle of the box that was smashed in. UGG!!! Yes, I called Westinghouse again and the run around began one more time. It seems that they wanted to treat me know like this was my fault. I needed to send multi pictures in order for them to do anything about the broken TV. Not only was the TV broken, it was a used TV. Not what the customer service department promised me I would be receiving in November. I took 14 pictures, sent them on and once again waited to hear from them. NO RESPONSE again!!! I called after 3 more days and they said "Oh, we got the pictures but we need more pictures". So, I sent pictures again. I waited another 3 days and no response from Westinghouse. Tonight I called again, back to the waiting game one more time.Desired Settlement: I would like consumers to understand how Westinghouse treats their customers. They are impossible to get in touch with, and have no care or concern how long you wait for a replacement of merchandise under warrantee. I have asked to be contacted by supervisors but no one calls or responds. The customer must constantly call and the replacement product under warrantee was used not new like the one that broke. I will never purchase another product from this company and may never get my replacement.

Business

Response:

Westinghouse has already received the pictures that were requested. Our claims department has already files a claim with Fed Ex. At this point Westinghouse is on the verge of shipping out a replacement to the customer. Once Westinghouse has a tracking number it will be emailed to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We sent images again, on January 31st and we have still not received a response from Westinghouse. Our TV was under warranty and should have received a new one. It should have been replaced last November. The wait is unacceptable. Having to wait for a claim from a shipping company because of poor packaging on their part, using a box that was already used before, should not be my problem. I did follow their procedure on shipping mine back, and tried to follow up. Now, I have waited for 4 months. I expected a new TV replacement and was promised it last November. I should not have to wait for a claim to be paid for an issue Westinghouse created. My warranted TV was returned to them in good condition. I am still waiting for the NEW TV replacement. All you do is wait. Westinghouse does not communicate well with the consumer but assumes the TV defect is the consumers fault, not theirs.

Regards,

Business

Response:

Customer was called today but there was no answer. The customer was called to advise him that his replacement unit would be shipped out today or tomorrow at the very latest. Once we have tracking number we will update the customer.

Review: I purchased a Westinghouse television model [redacted] from Target on 11/22/2014. The unit worked and was powered down by the remote control. When powered up again the screen came up and appeared as if there was a crack in the middle. I have done extensive research and there are tons of complaints concerning Westinghouse TV displays, poor customer service, and Westinghouse's reluctance to stand behind the product. Here is two of many links stating hundreds of cases of such: http://www.consumeraffairs.com/home_electronics/westinghouse.html; http://westinghouse-reviews.measuredup.com/3143. Westing house is claming physical damage and refuses to fix or replace it under warranty. This unit has not been physically damaged. I have asked Westinghouse honor it's stated warranty but with multiple cases reviewed consumers state Westinghouse's product continues to fail after somtimes mulitiple repairs. At this point I would like a fair prorated reDesired Settlement: I have asked Westinghouse honor it's stated warranty but with multiple cases reviewed the cost of shipping and consumers stating Westinghouse's products continues to fail after somtimes mulitiple repairs. At this point I would like a fair prorated refund.

Review: I purchased a Westinghouse TV in November of 2012, on August 30th of 2013, the TV quit working. I went online and filed a claim stating the TV model and serial number that it was not working. After several attempts of calling the number posted, which an answering service answers, finally I received an email requesting the copy of the receipt. On October 2nd, I sent over the information needed, no one ever responded. I once again called, they requested the information again, once again it was sent. I finally received an email stating that they received the information and said someone would be in contact with me. NEVER HAPPEN! Once again, I spent many minutes on hold, to find out it was an answering service, stating somene would call. NEVER HAPPEN! I have called several times, same answer, finally my last phone call was on November 21st stating I was going to turn them over to the Revdex.com. Never heard from the company and still have a TV that does not work. I also went to Target where I purchased the TV, they did their best on trying to help me, but the "big wigs" said NO on refunding my money or giving me Target credit,to purchase a new TV. Don't buy Westinghouse Digital TV, they have the worst customer service and their products are garbage.Desired Settlement: A new TV that works or money refunded.

Business

Response:

The customer already took the TV to a local repair shop, that would of voided out any warranty or any assistance from us. I let the customer know and told her I would see what I could do , and I also asked her for the servicers number so I can see what part was needed. I verified with the servicer what was needed to repair the unit, and I talked to my boss and we made an exception to help the customer out by providing the part and sending it directly to the servicer. I let the customer know that we would provide the part but she would have to cover the labor, and she was satisfied with this resolution. Please let me know if you have further questions. Thank you.

Called customer service because the base on my TV broke and caused it to fall, breaking the panel. They told me this has never happened before, which I found hard to believe and I asked "So in the history of all the Westinghouse TV's ever made, mine is the only one that this has ever happened to. Really?" There was silence for a second and then I was disconnected. I'm not mad, but I don't recommend you buy a product from a company that won't stand behind it's product for more than a year. And word of caution, if this happens to you, you'd better catch your TV before it hits the floor because "physical damage is not covered by the warranty"

Review: I bought a Westing House falt screen Tv 32" about 2years ago for my son at best buy The tv screen jumps up and down and then the screen just goes to a blue screeni tried calling best buy they won"t help I also called the Westing house customer service line and they are of no help they do not stand behind their product the tv should not be doing this I only had it for two years also I looked at reviews on this tv and people are having the same problem as me.So I went to wAlmart to puchase another tv which is a vizio and all I want is either my $250.00 that I paid for the Westinghouse or my $210.00 that I paid for my Vizio I shouldn't had to pay for another TV.There has to be something you can do if not then I will be going to my local news and ask them for help. I do havew some phone numbers that maybe helpful for you [redacted] for Westing House They really stink. I will never by anothyer product from them again nor will my friends.Desired Settlement: a refund check Thank you

Review: I purchased a Westinghouse 46inch 1080p LED tv Model # [redacted] on April 28,2014 serial # [redacted]. From the time that I received the Tv the remote did not worked. I called on several occasions & was told I would get a call back & never did.. after several months of trying I called again & actually ordered another remote & received it 8 months after I received the tv. That remote did not work, I called several times & was advised that the television was defective & I needed to return it but they wanted me to pay for the shipping!! I called back & spoke with Vidal who sent me a label to send the tv back via Fedex February 28, 2014 (but I had to pay for my own packaging since by this time I no longer had the orginal box). the tv was shipped to Westinghouse on April 22, 2014 & received at there Location on April 28,,2014. I have been calling for several months about the status of my TV. at first I was advised they needed more time to process the return, then I was advised it was out of stock, I keep calling back & have had well over 20 conversations with them, I was hung up on 2 times!!! I called the corporate office spoke with Vidal who had a supervisor [redacted] call me back. I have been speaking back & forth with him since May 28, 2014 but I still have not received my tv. they are stating that it is still out of stock & they have no time frame when it will be received. On July 2, 2014 I called & was advised they would send be a 50inch tv but this tv would be 720p instead of 1080p but later that day I received an email stating I would be refunded. I called on July 3, 2014 & was told again that another Tv would be sent to me & they rep advised it would take 10-21 days for me to receive it. I also received a voicemail from [redacted] along with an email confirming my 50inch tv which I replied to & received a confirmation that the email was received. I called today & I am being told there warehouse is backed up & so they do not have a tracking # for my television!Desired Settlement: I would just like to have a tv that works!! I have been more that patient with them and I feel they should compensate me for my distress!!!! I am not confident that If I request a refund (which would take 4-6 weeks) that I will actually receive it!!!!

Business

Response:

Customer received a television on 7/29/14 per tracking #[redacted].

Review: I bought a tv 55 inch 120hz 1080p while operating tv say 1080p 60hz I then contacted Westinghouse and ask why on back of tv and while operating tv says 60hz not 120hz they said they dont make 120hz that my tv is 60hz which means it runs slower then 120hz advertisment says 120hz why is that when its a 60 hz on box that tv came in is stating 120hz when its not. False advertisementDesired Settlement: To state what it is so you know what you buy or pay for

Business

Response:

The 60Hz that you see on the

sticker located on the back of the TV is referring to the power supply in the

TV. We are using AC power so it’s 60Hz. Next the 60Hz should be the

wattage or amperage of the power supply.

No consumer device (PS3, xbox

one, PS4, cable box, blu-ray player) can output at 120 Hz. When you switch to a

HDMI device, a box will pop up showing the resolution (i.e. 1080p) and also the

refresh rate. This box shows the signal that’s being fed into the TV from

your device (i.e. ps3, blu-ray player, etc.)

Also the TV is using 120Hz backlight scanning technology. The TV

flashes at 120Hz to create the faster refresh rate. You will not be able

to feed in a 120Hz signal as your device can’t output 120Hz.

Westinghouse Digital

Review: After purchasing this Westinghouse LED TV back in February 5th, 2013 it was only a few months before the TV started to experience "dead" or LED, which were black in the middle of the 50" screen. For the next 8 months calling Westinghouse so called customer service, between the voice mail answering, customer service reps telling us that we will have a manager call us back that never happened, being told that we would need to place a credit card on file to have them send us a replacement and then return the TV once replacement was delivered and then money would be refunded, which this is what I wanted to do, so after being called back 2 months later by someone that was caring enough to do so informed myself that Westinghouse no longer offers advance replacements and requires the owner to ship back the defective product at their expense, keep in mind TV cost of $350.00 when purchased at Target and quotes to have the defective TV shipped to California where the repair facility was located was coming in upwards of $230-250. I have a hard time understanding the logic here, I was pleased with this TV when I was working properly and now being treated like nobodies is unfortunate. I will not spend 75% of the cost of the TV new to just send it back to them due to a quality issue which is well known online for a replacement which they will not guarantee the same will happen to the replacement. Online reviews have shown many others with the same situation, some have actually sent in the TV and are still waiting for the replacement to be sent (over 30 business days and counting). I've never been treated so poorly from any companies customer services department, and demand answers from Westinghouse, in why customers are responsible for the packaging and freight of a defective product.Desired Settlement: I no longer want to own a Westinghouse product and would like my money back for a product which I paid for and never was able to enjoy. Westinghouse is more then welcome to have this TV back at anytime.

Business

Response:

Westinghouse called the customer, and left a very detailed message letting the customer know that the refund she wants will not be possible. The reason Westinghouse cannot provide a refund for the customer is because we have no such programs in place. What Westinghouse will do is provide a quote from Fed Ex and email it to the customer. Westinghouse will wait for the customers responds.

Consumer

Response:

I have rejected this response based on the fact that Westinghouse product failed due to bad quality and now the customer is on the hook to pay for the freight. I appreciate the quote that was provided, which is similar to the one that I obtained but what's Westinghouse is not seeing is the packaging that is required to ship this TV back and be guaranteed is safety would be around $100.00-120.00 plus insurance, putting us right back to the $200.00+. If Westinghouse does not have a refund program which is very surprising due to their size they should at least send a replacement TV with a paid return shipping label, once replacement TV is delivered I would unpack and place the defective TV back in the original manufacture packaging and place the free of charge return shipping label on the box and drop off at carrier office.

I cant stress enough about how unhappy I am about Westinghouse thinking it's OK to expect the customer to pay all the transportation cost to return a known quality defected unit.

If a refund is not available then I fully expect a replacement TV to be shipped to my Free of Charge with a pre paid return shipping label.

Thanks

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

I called the customer since I got an email from Revdex.com that the customer rejected our offer. Customer said that she is rejecting the offer to ship out the TV, one because she feels its not her fault the unit went out, and secondly she has been dealing with us for almost a year. I asked if she took a look at the quote I got her and she said yes but she still doesn't feel she should pay. I let the customer know that its per our warranty policy that she needs to pay for shipping. Customers bottom line is that she wants us to pay for shipping. I told her I would see what I can do and follow up with her.