Westinghouse Digital

Review: I purchased a Westinghouse Television set model: cw40t8gw serial:[redacted] and in order to connect to cable or antenna tuner, I have to contact their customer support to acquire a tuner activtion code. At this time, my television was set up with the correct code for antenna television. I contacted Westinghouse to switch over to the cable clear-quam tuner and spoke with tech # [redacted].

It was clear by speaking with [redacted], that she had little if no training on how to troubleshoot my issue. The woman was able to give me two codes, neither of them worked. When I questioned her, she instructed me to factory reset my television. Hesitantly, I followed her directions and by doing this, I messed up my TV even more. Now my T.V will not receive antenna or cable without the code to unlock the tuners.

Before I could convey this mishap to the tech, she disconnected the call. Not to be detoured, I called back again. The same tech answered the phone. I pressed her on why she disconnected the phone, she attempted to avoid my questions, and eventually she said it was because she could not understand me. I informed her not to hang up on me again and that I would continue to call back until my issue was resolved.

I refreshed tech [redacted] on my issue and then updated on the current mess she had just created. The tech tried to blame it on the FCC. When I informed her that I hand another TV, different brand, connected to cable and that it was working perfect, she started talking in circles. I informed her of my extensive background in electronic and that her games were not going to work on me.

Getting know where, I then asked to speak with her supervisor. She placed me on hold for a crazy amount of time. She came back to the phone and declined to allow me to speak with her supervisor. In an attempt to get me off the phone, she began to talk in circles, inventing new excuses as to why the Westinghouse code was not working on my Westinghouse television tuner.

I demanded to speak to her supervisor two more times. Eventually she relented. After placing me on hold again, her supervisor came on the line. He gave me two tech numbers, 6004 and 6044. I am not sure which one is his real tech number. He attempted to give me the same run around as the first tech. I explained to him that I had called in simply to request the code to hook up my quam tuner and that the first tech not only was unable to assist me, she messed up my television further.

He stated that he understood. He opened up a case and assigned me the number [redacted]. He stated that he does not have the correct code to unlock my television tuner and that he would give me a call back. The tech stated, that he may replace my current television with one that worked with their codes.Desired Settlement: I want my television to work properly. I don’t understand why Westinghouse locks down the tuner in the first place and then refuses to provide proper customer support. If Westinghouse is unable to fix my TV, then I would like my money back. This way I can purchase another television, one that is not a Westinghouse.

Business

Response:

Hello, Thank you for contacting us

Review: I bought a westinghouse television from Tiger Direct, and it turned to be a big piece of junk. It was built to be a piece of junk from the begining. I can't believe that Westinghouse could even make such a junk of a Television Set. If I just could of saw the back of this junk of a Television Set I would of truly knowed not to buy this junk of a Television Set. But no they don't want you to see the back of their lousy or junk of a Television Set. Because they know that a person like me that know a lot about Television Sets, wouldn't ever buy a junk of a Television Set like theirs . and they're a lousy Company to do business with,they will not even answer my emails back at all. And that truly makes me very very mad. I will not ever buy any thing from a Crooket Company Like this Lousy Westinghouse Digital so called Television Company. It makes me cry that they could Rip off the American People and get plumb away with it. Now I really want my money back form this piece of junk Television Set. I tried to returned this junk of a Television Set back to Tiger Direct but their telephone was always to busy to talk to any-one about just how do I returned this junk of a Television Set and get a full refund. But no they would not answer the phone because it was Crismax time and they did not hirer enough help to answer their darn telephone. So I got screwed out of getting my money back before the 30 days time limit was up. Now Tiger Direct is a very bad Company for doing that to me and the american people, and I'm going to try and sue them for doing this to me and others. Thank You Very Much.Desired Settlement: I want a full refund and I mean a full refund back from this junk of a Television Set Model # [redacted] Serial # [redacted]. Now I pied $159.99 plus $17.98 for a lousy extended warranty from Square Trade, Whom could never find my warranty information. Because they just don't want to have to except that they have to fix what ever that is under their so called warranty. That they always try to get out of fixing by telling every body that they couldn't find the information on their warranty.

Business

Response:

Our tech support team spoke with this customer and attempted to confirm a defect with the unit so that the proper action could be taken to resolve the customer's needs. The customer became upset when he was informed that he would need a CVBS dongle to utilize the composite and component connections and refused further troubleshooting before a defect could be confirmed. We are more than happy to supply the customer with the aforementioned part at his request.

Per industry standard operating procedures, we need to be able to confirm a defect in order to offer warranty services.

Review: Hello, I purchased a TV from Kmart store in HOLLISTER CA. I purchased it December 2nd ,2013. The tv broke February 2nd 2014. I contacted Westinghouse on February 3, 2014 regarding the tv and explaining it had broken. Knowing that it was past the 30 says I had to return it to the store. I automatically called the manufacture to either have the tv fixed or replaced. When I called they tolde cause of where I purchased the TV I would file a report with them. Which I have, and someone would get back to me within 24-48 hours. They also said they had to send the report to another "division" or "department" for the company that handles broken Tvs purchased from Kmart. I didn't receive a call. So I called. They said my report was sent to the wrong department but I would receive a call the next day. It is now 3 weeks later and I have yet to hear if they are going to replace the TV. I have called numerous times. I have asked to speak with a supervisor. And I can never get him one the phone. I have even gotten his email and have emailed home several times with only one response promising me to get a call the following day which I have not received. His name is Vidal Chavez. I called this Thursday spoke with a representative saying the reason why I hadn't heard back was that they were waiting on a shipment of the particular model of tv I have. That's why it's taken so long. I still have yet to hear with the supervisor on anything regarding this matter. I have very upset. I feel I have wasted money. Westinghouse will not give me a clear answer. I'm getting the run around. All I want is the tv to be replaced. And quickly. 3 weeks is far to long for this. Please help me.Desired Settlement: I would like the TV to be replaced immediately. I am tired of calling and not a single person will answer my questions or help me. I've called the corporate office to no avail. When you open the box and it says if the tv were to break to contact the manufacture and I did but they will not help me. I've tried to reach the supervisor. [redacted] will not answer my calls or return them.

Business

Response:

The customer was giving the RMA so she can ship out her faulty unit out to Westinghouse. Once Westinghouse has her faulty unit Westinghouse will go ahead and place and order to have a unit shipped out.

Review: My Westinghouse TV broke (this is the second time) so I contacted Westinghouse to replace my TV. They were helpful in getting me a shipping label to return my TV, and it was received by their facilities on January 29th. Since then, I have sent 3 emails and have called 4 times to try to get the status of the replacement TV. Westinghouse has been uncooperative with giving me the status of my replacement TV shipment. I have been transferred to full voice mail boxes and disconnected, hung up on, and blatantly spoken over. I have yet to receive a shipping confirmation for my TV, even though the original email (recieved late January) said that it would take UP to 3 weeks to receive a replacement, we are now going on week 6.Desired Settlement: I would like my replacement TV shipped to me promptly, and, if possible, I request the TV be upgraded to a better replacement, due to the 30+ day wait. (This is the 2nd TV I have had to replace with Westinghouse, over 30 days waiting for a replacement, you are eligible for an upgrade). Also, a response to my numerous emails and messages would be appreciated.

Business

Response:

The customer spoke to management on 03/12 and was advised that the TV's were still on a slight back order. The customer understood and will wait until a tracking number is emailed to her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[When attempting to contact Westinghouse Digital, I have sent numerous emails that have gone without a response. The customer service line at Westinghouse can be routed to answering service representatives who inform you they only have the ability to take a message and pass it on to your case manager. From previous occasions I had 5 phone messages in, all went without responses. This is in addition to the emails that have gone without responses.

Review: I did not want to buy another you with my problem. But since the CCPA has forward a copy of mu letter to the CALIFORINA ATTORNEY GENERAL OFFICE. and the FEDERAL TRADE COMMISSION GOT INVOLVE. though you should know what my problem is. On the 3rd of Nov. 2013 my "new" two year old WESTINGHOUSE TV, went out on me that is I do have audio, BUT NO PICTURE! I phone WESTINGHOUSE FACTORY, to ask what I should do about my warrant. I was told that TECHNICAL SERVICE would call me. I have not yet heard from them. THAT is why I notify the FAIR TRADE COMMISSION & THE CCPA. after calling them 6 or 7 times.

I would just like to know what WESTINGHOUSE is going to do, if my warranty is good or not.or due they have en authorize repair in [redacted]? or do I send it back to them or get it repair myself? I NEED SOME KIND OF ANS.

YOUR TRULY

[redacted]Desired Settlement: Replacement

Business

Response:

Westinghouse attempted to call the customer to let him know that unfortunately his TV is out the 1 year manufactures warranty. Westinghouse recommends taking this unit to a local Best Buy for repair. We will try to get in contact with the customer next week, pending the customers call back.

Review: I purchased a 39 inch Westinghouse tv from sears. It quit working after 5 times in two months. I had to send it back to westinghouse at my expense: UPS tracking #[redacted] $61.88.I was given a (RMA) number is:[redacted] and was told my tv would be shipped back to me in 10 business days. It has been over ten business days since they received my tv. I called customer service and they indicated that the tv's are on back order. All I am looking for is my tv back to me and working or a new comparable tv. Please help.Thanks[redacted]Desired Settlement: I would like my fixed tv back immediately or a new comparable TV.Thanks[redacted]

Business

Response:

After reviewing the customers case it looks like the status is currently on back order, at this time the ETA for the replacement is 4 weeks since this is when the inventory is do to arrive. For any questions or concerns, please contact us at [redacted].

Review: My husband and I purchased a TV from Sears in Key West Florida. The TV died 4 months after purchasing it.

We was instructed to return the product (see attachment email)

Thank you for contacting Westinghouse Digital. Your request for an RMA has been approved. Below you will find all the necessary information to ship your unit to us for repair / replacement. As per the Westinghouse warranty you are responsible for the cost of shipping the unit back to us in the original box or a box that provides equal protection.

Please provide us with the shipping carrier name and the shipping tracking number in order to anticipate its arrival to our repair facility.

Your Westinghouse Return Merchandise Authorization (RMA) number is: 6[redacted]18

Please ship your TV to:

Westinghouse Return Center [redacted]0

###-###-####

Please take pictures of the TV screen, outside of the TV box, once the TV is in the box with the packaging material. This is important in the instance that your faulty TV is damaged in transit or if questions come up about the condition of the TV prior to shipping.

Please clearly write the following information on a piece of paper and tape it to the back of the television:

1. Your first and last name.

2. Your best contact number.

3. The RMA number you were issued.

4. Your TV model number.

*You must include ALL accessories that came with the TV (Base, Remote, and Power Cord).

*Box the TV with plenty of packing material such as bubble wrap and Styrofoam.

DO NOT use newspaper or blankets as packaging material to ship you TV, these are insufficient packaging materials, which may cause your unit to be damaged in transit.

Failure to properly package your unit may result in damages during shipping. Shipping damages caused by improper packaging will not be covered by Westinghouse Digital under warranty.

If you need to change your return shipping address, please call our customer service number directly and speak with an agent. Do not include any address changes with your return.

If you have any further question or concerns please contact Westinghouse Digital at:

###-###-####.

Our service and support team are available:

Monday- Friday 8:30am – 5:30pm PST

Sincerely,

Westinghouse Digital, LLC

We spent $180 to ship this TV and have tracking number that it was received

My husband filed a complaint with The Revdex.com and we received a phone call saying they did not have any more TV's and they will only send us a check for the cost of the TV.

We have yet to receive a refund for the TV and I ALSO want refunded for the cost of shipping the TV.Desired Settlement: I want a full refund of $580 plus $180 for shipping our TV back.

My next phone call and email will be to an attorney as I am tired of getting a run around from customer service for this company!

Business

Response:

We will have a customer service rep call the customer to expedite this process. We can only refund for the purchase price of the unit and not the cost of the shipping fees.

I do apologize for this delay and look forward to help getting this resolved as soon as possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.details of why you are not satisfied with this resolution.

I was told to ship this TV to you on which I did and it cost me 180 to do so. I would have never spent 180 to do thy if your customer service didn't tell me to. Now you are saying you can only refund the TV purchase but you have my TV. I want reimbursed or my shopping too

Regards,

Review: I purchased a 40" TV in October 2015. One month later the tv had a big green line from top to bottom. I called the support phone number, they had me send 20 different pictures of the tv by email. Westinghouse Digital Support Team did confirm that the tv was defective, and that they would fix it or send a Grade A refurbished units. I shipped the tv back to the address provided just how they requested, all hardware, manuals, ect.

According to the Westinghouse warranty on there website

" Westinghouse Electronics will repair any defect in material or workmanship in the Product, or at its option, replace a defective Product. During the one (1) year warranty period, Westinghouse Electronics will supply new or rebuilt replacement Product in exchange for defective Product, and will supply new or rebuilt replacement parts in exchange for defective parts."

Now they are saying they will send me a refund check for $150.00. the warranty says nothing about a refund check.

Westinghouse is not doing what the warranty clearly states, this is terrible business. Westinghouse has an F rating on the Revdex.com, I can see why.

Stay away from WestinghouseDesired Settlement: Replace the TV with a Grade A refurbished unit as your warranty states

Business

Response:

Customer has accepted our last model in inventory.Advised unit was a 39 inch 1080p 120hz television and that we would ship the unit out 12/23/2015

Review: I purchased a 39" TV made by Westinghouse through Kmart.com. When I received the TV I noticed after a couple months of use it was defective. I originally contacted Westinghouse for a repair or replacement of the TV in November 2014. They requested I ship the TV to them at my own out of pocket cost and they would replace it with a brand new TV of equal or greater specifications to the model I purchased(DW39F1Y1) They received my return in early December 2014 and started the replacement process. What was shipped to me originally was a refurbished product despite guarantees of the original rep stating I would receive a new replacement. I was not overly upset at a refurbished product provided it functioned as described without defect. The original replacement was picked up on 12/22/2014 and lost by the carrier. I contacted Westinghouse starting 12/29/2014 the expected delivery date as well as Fedex. Fedex stated I would need to contact the shipper to have an investigation and dispute filed. It took until 1/5/2014 to reach a customer service representative that was willing to assist and escalate this situation properly. I had requested supervisors daily in this matter as well as requested corporate contact information. I had been promised on a daily basis that corporate had received my complaint and that I would hear back form them within 24-48 hours. I also submitted 2 inquiries through the website to contact me regarding my complaint. On 1/5/2014 the representative that addressed my concerns agreed to investigate and reship me another TV. The TV I received came with a damaged case, the case was not properly secured and within 24 hours the screen backlights have failed. I immediately reached out with my concerns about the quality of replacement and Westinghouse representative stated that I would receive a prepaid shipping label to return the TV and they would refund me the original purchase p[redacted] of my TV minus tax and refused to refund my shipping costs. for replacemenDesired Settlement: I would like a full refund including tax and shipping incurred for sending the original TV to them for warranty services.

Business

Response:

We apologize for the inconvenience our process has caused to you

Review: In March 2014, I purchased a Westinghouse TV from Kmart. After only three months, I started having lines in the picture. We called several times, waiting over 15 minutes each time, only to be instructed to leave a message. I never once got a phone call back. I also sent emails for customer service to contact me from Westinghouse. This went on for 6 months.

Last night, the TV totally broke. No picture can be seen. We took the TV to K-Mart and they said that since it is under a year, Westinghouse must be the one to provide service. We went home and tried again to call and email Westinghouse. I then called K-Mart and told them that Westinghouse would never answer. The lady stayed on the phone with me while she contacted Westinghouse and then transferred me.

The Westinghouse representative was rude from the get-go. She did eventually tell me that I could send my TV AT MY EXPENSE to them and they would look it over and MAYBE replace it with a used (refurbished) TV. That is over $100 in shipping for a TV I paid less than $300 for. I told her that isn't going to happen because it is their faulty TV and their horrible customer service that is the problem. I asked to speak to a supervisor and she said that they don't have supervisors on weekends. One is supposed to call me tomorrow. I have severe doubts that I will receive that call.

Westinghouse has a grade "F" on here for a reason. Now I have to wait until March 2015 with no TV until K-Mart kicks in their service plan. The least I can say for them, though, is that you get to talk to someone when you call and THEY pay to have it shipped to the repair people. Regardless, I will never purchase another electronic item from them ever again. Wal-Mart has far superior customer service.Desired Settlement: I do not want to deal with Westinghouse ever again or have a TV from them. I want a full refund of 249.99, which is what I paid for the television. I will eat the 29.99 I paid for the useless service plan.

Business

Response:

Hello,Thank you for contacting us.

Review: Purchased a 39 inch Westinghouse LED HDTV on 12/13/2012 at Sears store in Watchung NJ 07069.Th4e TV has very poor color quality, fr a couple of months tried to adjust settings but to no avail.Could not return the TV to the store so I decided to contact the manufacturer on 3/13/2014 for support as per warranty requirement.A tech Rep.contacted me the next day, I explained the issue we tried to reset all the settings together but nothing worked the color is still smudgy especially on faces.The Rep finally decided that the panel is defective, so Westinghouse wrote to me stating that the Tv set would be replaced, but they want me to pay for shipping to return it.The problem I have with that is to ship the TV to California from NJ cost $80.00 or more.Which is about 1 third of what the item cost me to buy.I strongly believe the manufaturer should be responsible for shipping fees because the item was defective from time of purchase. Enclosed all pertaining documents. Hope you can help. Thank you.Desired Settlement: I would think the best and sensible way to resolve the matter would be for the manufacture to make arrangements with the retailer where the item was purchased for an even exchange.

Business

Response:

I do apologize for this inconvenience.

Please note this is our company policy.

“OBTAINING WARRANTY SERVICE —

To obtain warranty services, you must ship the Product to a Westinghouse

Digital service center freight prepaid, in its original packaging or in

packaging providing an equal degree of protection.”

It is a very common for most companies to have this same

warranty service, which is 1 year parts and labor.

Once the unit is shipped into our warehouse, we will pay for

the shipping of the replacement out you.

Westinghouse Digital

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I disagree with Westinghouse response because it cost me $80 plus to ship the TV back to California from NJ which is one third of the purchase price.

Since the TV was found to be defective I strongly feel that the manufacturer should pay for me to return it.

If I would have been aware of the warranty clause before the purchase I would have never bought the item.

As I stated in my original complaint I think the company should make arrangement with Sears in Watchung NJ the vendor where I could exchange the unit, I think it would only be fair! That's thee only this matter should be resolved. Thank you.

Sincerely,

Business

Response:

Hello,

Review: I purchased a 50" last February. The 26th to be exact. The tv went out on Nov 8. It took me a few days to get a case number. After that, it took me another few weeks to get a RMA (a month to be exact!!) to return the tv. I had to pay $167 to ship it to them. I was told it would take up to 15 days to get a replacement. Fast forward to 20 days, I call them about the tv. They told me it was sitting on the dock to be shipped. I should get it in 5 days. Fast forward 8 days. I called back and they told me it would be another 7 bc it's on back order. I call back and it's going to be another 7 to 10 days. They then offer me a 55" LCD and told me it was the same as the LED. I did a little research, and found out they are definitely not the same. They don't return calls and will put you on hold and the phone will "accidentally" hang up. I was told they didn't have the number to the corporate office even though they gave it to me Friday. I then asked for a refund of my money and was told that will take up to 8 weeks. [redacted] promised he would try to ship the 55" out on Friday, which he didn't do. I don't know what steps to take now. I tried calling corporate and ironically [redacted] is out of office until next Monday even though I was told by [redacted] he would be in office on this Monday.Desired Settlement: I would like a replacement tv. I only want what I paid for.

Business

Response:

Westinghouse called the customer and confirmed that she received her Fed-Ex Ground Tracking# [redacted] for her replacement 55' TV. The customer was advised that if there were any questions or concerns about the replacement unit to please call back. Customer thanked.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[The replacement tv has a melted base that made putting it together too hard and the background is too red. When you turn the tv on, it is all red with a large black vertical line going through the screen. The picture on the screen is outlined in red and at times the pictures turns red. The model number has been cut out and replaced with a white label that is peeling off. I am NOT satisfied with the replacement tv. I have video and pictures that I can provide if needed.

Regards,

Business

Response:

Westinghouse has already offered the customer a refund and the refund has been approved. The customer is aware of the situation.

Review: Westinghouse Digital/Electronics would not respond to warranty claim. TV purchased and warranty registration card sent in. TV failed within one year (warr. period) Calls to 800# not answered; voice mails to return call not returned. Many emails sent to customer support. Eventual contact came after one year had passed. Warr. reg. card was not honored. Required original receipt. I could not locate at that time. They responded that they would honor warranty if receipt could be located. No time period was given, since claim was recognized as being made within original warranty period. Later emails were not returned, since email domain was changed without notice or email bounce-backs. Receipt was found earlier this year and presented to them, with copies of all earlier emails. They refused to honor service at all. Their 800# deliberately ignores requests for warranty service and does not answer in timely fashion (i.e. months)Desired Settlement: I wanted the original warranty terms to be honored.

Business

Response:

Thank you for contacting us regarding your warranty claim issue.

Review: Purchased a Westinghouse 46" Flat Screen Television. Unit developed a digital line in the middle of the screen. Contacted customer service, a return was set up with FED EX and unit was returned. It has now been over 60 days and no replacement has been sent to me. I have been getting run around after run around with no favorable response as to when my replacement has or will be sent.Desired Settlement: I would prefer a refund of the cost and I would prefer to purchase another television (different manufactor/brand name).

Business

Response:

We have emailed the customer to update him on the replacement process, A replacement unit will be sent to the customer within the next 5-6 days.

Review: I had a 50 inch flat screen tv it broke I was told to send It back to the company and in seven days they would send me a new tv .my tv broke Christmas Day my first correspondence with the company was January 3rd after several calls and emails I finally was sent the shipping labels I sent the tv out they received the tv today is Sunday March 16th. Not only have I not received a new tv they are no longer corresponding with me via email and when I call customer service they tell me I just have to wait but they can't tell me a date when I'll get a new tv . I've seen online where this is an ongoing situation other people have issues with this company in just want a working tv that I paid for backDesired Settlement: I just want a working tv I have a ten year old who is accustomed to watching tv .im paying a cable bill and unable to watch it it's nit fair

Business

Response:

Westinghouse emailed the customer to let her know that unfortunately the TV's are currently still on back order. Once a shipment comes in , she will be notified.

Review: In October, 2013 I contacted Westinghouse Warranty concerning a Westinghouse TV that no longer had a picture. I received an RMA and case #([redacted]) and was told to return the TV to them. It was returned on 11/8/13. I received an e-mail shortly after that indicating the TV would be replaced. Since that time I have called about once a week to check on the status. Each time I'm transferred to another dept. which tells me to leave my name and phone # and someone will return my call. In over three months, my call has never been returned and I have not gotten my TV or a replacement TV. I have also e-mailed several times and have never received a reply. I think 3 months is more than enough time to repair or replace my broken TV, which was under warranty. I also think that someone, over a three month time period, would be able to return my call as promised and advise me of the status of my TV.Desired Settlement: I would like a call, as promised, or an e-mail to let me know the status of my TV and when I'm going to get either my TV repaired and returned or replaced and returned. This has got to be the worst customer service I have ever had to deal with, bar none.

Business

Response:

Westinghouse called to apologize for the delays and to let him know that his replacement unit will ship out tomorrow or the latest Friday. Customer was ok with this and will wait for tracking number

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I received a call from a Westinghouse representative last week on Wednesday, 2/19/14. He advised they would ship a new TV to me the next day, 2/20/14 or Friday, 2/21/14 at the latest. I agreed to that. I asked the man to send me an e-mail re-stating the phone call. I also asked him to send me an e-mail when the TV shipped and provide me with the tracking #. He agreed and verified my e-mail address.

I have not received any e-mails from anyone at Westinghouse since then. I've had no contact with Westinghouse at all since 2/19/14. I have no idea whether they shipped the TV or not.

This has been the problem all along. Except for the call from Westinghouse on 2/19/14, I have not heard a word from them since the beginning of November, last year. I don't even have have an e-mail address for Westinghouse so I could try to contact them that way. They provided me with an e-mail address initially, and I sent them several e-mails requesting the status of my TV.

When I spoke with the man on the phone on Wednesday, 2/19/14, I asked why they hadn't answered any of my e-mail requests for a status update. He advised I was sending the e-mails to the wrong address, which was the address they provided me. He admits knowing about the e-mails, yet never answered them.

So I'm back to square one... I have no idea if my TV has been shipped to me and I can not get a status update from Westinghouse. Any help you can provide will be greatly appreciated.

Thank you,

Business

Response:

Westinghouse called the customer but there was no answer. A message was left asking the customer to please call back if there were any questions or concerns regarding the replacement unit that was received by him yesterday 02/25/14. Westinghouse feels that this case has been resolved and will close out the case for now pending the customers feedback.

Review: Trying to get AT&T U-Verse remote to work with Westinghouse Digital [redacted] television. Have been told I need to get the latest firmware for the TV from Westinghouse and install - which will make this work. I have contacted Westinghouse Digital via phone 4 times now over two weeks as well as submitted their online support request form twice. All you get is a person who says they will take you name and number for someone to contact you - which no one ever does. The online form states you will receive response within 48 hours, which it does not. Asked for supervisor - they state there is not one. Called corporate headquarters to complain. All you can get is a receptionist who states she can take your name and number and have customer service call me back. States there is absolutely no one to complain to. They do have a "Firmware Download" link on the website - but it only takes you to user manuals - no firmware.Desired Settlement: I would like to have a return call from them so I can get the latest firmware sent to me by email - which is apparently what they are supposed to do.

Business

Response:

Westinghouse emailed the customer the firmware on 01/08/14. The firmware was emailed to [redacted] The customer was called and said he did receive it and everything was great. Westinghouse feels this case has been resolved and will close out the case.

Review: I purchased a 55 inch tv on Nov2513 from [redacted] its broke.The manufact wants me to ship it to Cali and I have to pay for it,with no assistance.

Good Afternoon Mr. [redacted],

My name is [redacted], On November 25, 2013 me and my

family stood in line for 2 hours to purchase two televisions at your

[redacted] Rd [redacted] in [redacted].I purchased one for me and one for my

daughter. After purchasing the television I had to pay to have my

television mounted to my wall and it's been hanging there for less

than one year. Yesterday evening the television went blank with a white

screen. I could still hear the sound but know picture. I called my local

[redacted]s were I brought the television set. I spoke to [redacted] who stated

she was a store manager. I explained the situation to her and then

asked me whether I had the receipt? I told her I would have to look

for the receipt but I know that I can pull up my bank statement for

proof of purchase. [redacted] then asked me whether I purchased the

extended warranty and I told her I wasn't sure since I didn't have my

receipt handy. She stated that she could possibly allow me to purchase

the extended warranty outside of the date of purchase, so I told her

thank you, I was going to look for my receipt and I would be right over

in addition, confirmed her name before hanging up. I told her first ha that if I

couldn't find my receipt I would be bring my statement as proof of

purchase. My husband removed the TV from the wall and we got dressed

in addition, went out into the cold last night with 55 inch TV. When we arrived

at the store on [redacted] Rd [redacted], they stated she did not tell me that

she would sell me an extended warranty outside of the date of

purchase. I asked to speak to another manager and then [redacted] came over

to assist my husband and me. I explained the situation to [redacted] and

repeated what [redacted] shared with me over the phone in reference to

the 90 day warranty unless you had the extended warranty plan but she

stated that I could purchase the warranty tonight and [redacted] said no

mame that is not true. I told [redacted] that is what I was told over phone

by [redacted] and then she shouted over me I didn't tell you that and she

stated I am calling Westing house they have to help you. [redacted] told me

there was nothing he could do for me and my husband and I had to call

Westing house and they would have to help me.I called Westing house

while I was in the [redacted] store and they took the report and told me

that I would have to pay to ship the defective television to

California in order to get another television and they wasn't going to

pay for shipping. I have to ship a 55-inch television to California

that's going to cost me a lot of money and inconvenience, lifting and

finding a box an wrapping it as well as protecting it from breaking

while being shipped. I did the report after

8:00 pm while I was still in your store. The representative from

Westinghouse instructed me to call back tomorrow to speak to someone

about the shipping cost and repairs. I hung up the phone very

frustrated and upset and I asked the managers again what can be done

and I was told (Nothing).[redacted] stated that I could call [redacted]

customer service line and they could help me or offer me a solution. I

called and spoke to several people at your corporate customer service

line only to be hung up on and further disrespected. I spoke to a [redacted]

[redacted] and she states that there's nothing that can be done and she

denied me the opportunity to speak to a higher management authority

personnel beyond her level of authority .I am very frustrated due to

fact I have purchased this television less than a year ago and none of

your employees thought enough about me and my issue of purchasing a

defective television from [redacted], to do anything or offer a solution .I

am a governmentDesired Settlement: 11/13/13-GT- Consumer requests replacement for defective Westinghouse television purchased.

Review: purchased a Westinghouse TV 6 months ago the HDMI ports went bad unable to be fixed Westinghouse offered to replace TV but I had to pay for shipping the shipping cost to send the TV back is $106 I called multiple times and spoke to Westinghouse customer service and they state there is nothing they can do on the cost to ship the TV back.Desired Settlement: I would like Westinghouse 2 at the minimum split the shipping cost with me or upgrade the TV to a larger one if I have to pay one hundred and six dollars to ship it back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I purchased this brand new tv 6 months ago the HDMI port is defective and went bad I paid $300 for this TV and now Westinghouse wants me to spend another one hundred and six dollars in shipping.that will put this 40 inch TVaround $400 to have the TV back I find this ridiculous this is not the way any company should treat their loyal customers. after researching other companies and sale papers I could purchase a 55 inch TV for $400dollars.If Westinghouseis unable to compensate me in anyway I will never use their products again and let everybody including family friends and acquaintances know that Westinghouse does not stand by their product at all, and to not purchase any of your products at all.

Business

Response:

I really do apologize for the inconvenience that we have caused and that the unit has gone defective. We want to do as we promised, replace the unit for you. Unfortunately shipping the unit is a requirement for us to do so. Once we receive the unit, we are more than happy to replace the defective unit so we can put a working product in your home.

Review: My T.V. is under warranty I was experiencing known defects. Westinghouse asked me to return the T.V. to them November 2013. They were to send me a refurbished T.V within a week. It took over 4 weeks for me to receive a refurbished T.V. The T.V. arrived cracked and damaged. When I contacted Westinghouse they told me that they would send another T.V. within a few days of my sending them pictures of the damage. It is going on 3 weeks since receiving the damaged T.V. and my problem has not been resolved. I continue to get the run around.Desired Settlement: I am open to a NON *EFU*BISED replacement T.V. or a full refund of the purchase amount plus shipping charges to return the 46 inch T.V back to Westinghouse. Shipping charges were over $200.00

Business

Response:

Westinghouse contacted the customer but there was no answer. A message was left advising the customer that her replacement unit is due to arrive on 01/29/14 via Fed Ex. Westinghouse will follow up with the customer again on 02/01/14.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This problem has not been satisfactory resolved. The TV shipped is defective. The menu screen is displayed constantly in the background while viewing programs. History has proven that Westinghouse does not respond to my inquiries. This is why I am seeking the assistance of a mutual party. Please assist.

[redacted]. [redacted]

Business

Response:

Westinghouse attempted to call the customer but there was no answer. A message was for the customer to let her know that she can dispose of her broken TV at any recycling place. Westinghouse will close out the case pending customers call back.