Westinghouse Digital

Review: I purchased a 40" Westinghouse flatscreen TV from Best Buy on 6/30/13. The cost was $319.99 on sale. On 7/28/13 (less then 30 days) there was a defect in the TV. I contacted Westinghouse for a repair and they told me to ship the 40" TV with all the original accessories to their CA address at my expense. The cost to ship the TV would have been over $100. Asking someone to pay that much to ship a defected TV back to be fixed is bad business expecially when the person has only had the TV for less than a month. To this day I have a defected TV in my house because the cost to ship it to get it fixed is not worth it. I understand that some products may have flaws, but taking care of those issues from a customer perspective should be easy and burden free. This will be the last Westinghouse product I buy or recommend to anyone.Desired Settlement: Pay for the shipping to fix my TV or send a new TV with a paid for return slip and shipping container so I do not have to wait however long it will take to fix the broken one.[redacted]: [redacted]

Business

Response:

Westinghouse spoke to the customer and asked if he had a chance to ship out his TV. He said that he doesn't feel he should pay for the shipping. He said that its not cost effective to pay for the shipping. Customer was advised that this is part of the warranty. Customer still does not feel he should pay. Westinghouse will bring this up with higher ups and follow up with him.

Review: I purchased a 50 inch Westinghouse flat screen tv that stopped working after only a few months. Since it was within the 1 year warranty period I was told by Westinghouse that if I mailed it back to them they would send me a brand new (new model) 50 inch tv because they no longer make the model I had. I spent about $125.00 and shipped the broken tv to them. In return I get a Refurbished broken tv. (The sticker on the back said "Refurbished".)The screen was cracked with ripples going through it. I called and let them know the condition of the tv and I sent pictures to them as I was told. They then sent me yet ANOTHER broken refurbished tv! The screen was cracked and you could fit your whole hand under the screen. I called back and was told we had to go through the whole process yet again! This is totally unacceptable! I asked to speak with a Manager on several occassions and have yet to receive a call. I am now being told that they cannot guarantee me a brand new tv and they even asked me who I spoke with that told me I would get a brand new tv. I forwarded them the email from the person who said I would get a brand new tv and I never got a response back. I am so fed up with this company and have asked if I can just get a refund and I was told "no"! At this point I do not even want another Westinghouse tv. I have been without a tv for months. This company has the worst customer service I have ever experienced! I will NEVER buy any of their products again!Desired Settlement: Ultimately I would like a refund for the tv and the money I spent shipping the original broken tv back to them, but if nothing else I would like for Westinghouse to overnight me a BRAND NEW (undamanged)50 inch tv.

Business

Response:

Westinghouse has already spoken to the customer and advised her that we will offer to refund her what she paid for her TV. Currently the refund is under review. The customer is aware and has been in communication with Westinghouse.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I expect a full refund for what I paid for the tv ($349.00 + tax = $377.79), plus what I paid to ship the original tv back to them$113.36 which is a total of $491.15 . I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This is my RMA #: [redacted] and my Case #: [redacted] bought a 37" TV from Target back in August . Just one day it stopped turning on in December . Since the warranty for Target was already up they told me and my roommate to contact Westinghouse since it was still under their warranty . It took a good month and a half before we got anybody to call or email us back . We kept getting an automated recording then it hangs up . Finally someone emailed me back that they wanted pictures to be sent of the TV in its current state and boxed properly when shipped . I UPS'd it on February 10th, 2014 . I received an email stating that my TV was shipped out via Fed Ex on 02/27/2014 . Then I get a notification about my TV stating that it was damaged on delivery (which I find odd since they make us take pictures of the way our TV is packaged when we send it to them) and it was getting sent back to the facility it came from (Chino, CA location) . They received it back on 03/03/2014 . I have sent numerous (unanswered) emails and made numerous phone calls with the typical we will have someone call you back ASAP , and I have YET to receive anything . Not even a courtesy email saying what is going on . It will be 2 months now since I have shipped out my TV and 4 months since I've had a working TV . This is very frustrating and to be completely honest horrible customer service . And to add on top of everything else after I shipped the TV , my roommate gets a voicemail from them saying to call them back so they can figure out what is wrong with the TV and if there is anything to troubleshoot .Desired Settlement: If they can't send a TV in as good condition as the one I sent them in a timely manner I just want a refund of the TV plus the cost of shipping.Id rather just buy a TV from a more reliable company

Review: I purchased a TV on 01-26-2013 at Best Buy in NJ made by Westinghouse Digital and it is currently in their possession. My TV was delivered to Westinghouse Digital on 12-18-2013. It was sent to them under a Westinghouse RMA number and assigned Case # under a one-year Warranty Repair. To get the RMA number I emailed them a copy of my receipt and pictures of my TV. Basically my complaint is that Westinghouse Digital is not honoring their Warranty and have refused to send me a replacement TV. I believe this is illegal and that Westinghouse Digital is violating the law. In an email Westinghouse Digital sent to me on 01-02-2014 it said: "We are processing your replacement TV order. The reason for the delay has been inventory and stock availability. We are expecting more stock and replenishment soon at which time we will be fulfilling orders such as yours. We will provide you with more information very soon as it becomes available. We will call/email you with the order # and then tracking # once the unit is shipped out to you." That is now 21 days from when they received my TV. I have been very patient and yet I still do not have my TV. This is now more than 2 months since I first contacted Westinghouse Customer Service to get my TV serviced or replaced. The process began over 2 months ago - I had been put on hold on and not responded to. I had my calls dropped. I have been transferred and then the calls dropped. I have had emails ignored. Finally I got the RMA number and instructions of how to send the TV to Westinghouse Digital - which I did at considerable expense to me. On 01-06-2014 I spoke to an agent and he said he would expedite my case. Shouldn't all Customer Service responses be expeditious. I would have expected the term escalate to be used, so a higher level would address the issue. I asked to speak to a supervisor, was transferred, the Voice Mailbox was full with a message sounding somewhat rude to boot! I have not heard back concerning this "expedite".Desired Settlement: So what do I expect? I expect my Warranty to be honored and a TV to be sent to me in a couple of days. It is not my fault that an exact replacement is not available. If an exact original replacement for my defective TV is not currently available I expect Westinghouse Digital to offer me a replacement that would be considered an upgrade so that Westinghouse Digital can honor their legal obligation in the Warranty and I can finally have my TV after dealing with this for months now.

Business

Response:

Westinghouse called the customer today to let him know that his unit was going to be shipped out today. The customer was advised that he would be getting a 40' LED TV. The customer was also told that the tracking number should be emailed to him by 6:00 pm today or the latest by Monday. The customer was ok with all of this. Westinghouse will continue to follow up with the customer until the customer receives his replacement unit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint yet. For your reference, details of the offer I reviewed appear below.

I want to make sure that the replacement TV is as stated and is in good working condition before this issue is closed.

Regards,

Business

Response:

Westinghouse attempted to call the customer and there was no answer. Westinghouse tried calling the customers cell phone and no answer there. A message was left asking the customer if he was satisfied with the replacement that her received. Westinghouse will wait for the customer to contact us.

Review: Dec 2013 I purchased threw HSN a 46"Westinghouse TV w/ warranty $600.00, By January TV was having sound issues, called HSN they said call Westinghouse did as such Westinghouse informed me they would be sending a return label. When label arrived in begining of February I fedex asap & Westinghouse confirmed they recieved TV. Communication is limited from Westinghouse spoke w/svral people Videl(suprvr)no help. Went back to HSN the offer a 1 time esception if I could get Westinghouse to send them the broken TV they would refund my money, called Westinghouse the said "the TV has been broke down & all parts have been dispursed to appropriate departments" so they willnot be able to return my $$for TV to HSN for the 1 time exception. Wsthouse said no sure when TV's w/be restocked. Help!Desired Settlement: From the first conversation w/Westinghouse about the TV they seem formilar w/sound issues on this model, for this reason I would truly be the happiest for a refund.Warranty Money included..Because even if I have a warranty I don't want to spend my time resending this TV back & forth instead of enjoying it in my living room in which I purchased for. Please HELP ME....!!!! I do have model #'s ect but they are not currently in my personal.

Business

Response:

The customer, [redacted], is currently under review for a refund in the amount of $536.34 per her request. The refund process was started on 4/28 and can take 6-8 weeks to complete.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I never recieved my TV back or any money as of June 25.

Review: purchased a Westinghouse HDMI TV that is not functioning properly due to manufacture defect and is covered under their warranty. I have tried repeatedly to contact them via their website customer service link in which I get a response stating I will be contacted within 48 hours. it has been over 96 hours and no response. I tried calling but their system is set up so no one answers and after 20 minutes waiting, the call is directed to a voice mail. I have left two messages and after several days, no one contacts me back. I am beyond the period to return the merchandise for a refund through Target, from which I purchased the product. I still have several months of the Manufacturer's warranty and purchased an extended warranty as well; the product is only 2 months oldDesired Settlement: to either receive a refund, technical support or replacement of the item at no cost to me if possible given the lack of support on their end.

Review: I am a senior citizen and I put this television in the layaway at Kmart. I have had it home for less than one month. Two weeks ago, horizontal lines began to appear on the screen, and now the television screen is full of them. I called Westinghouse who told me that I would need to take my own money and ship the television back to them. I am a senior citizen and on a fixed income. I don't have the money to ship this huge television back to the manufacturer as I have other pressing priorities (e.g., food and medication). This is not fair and I am very unhappy!Desired Settlement: Westinghouse needs to send me EVERYTHING they need in order to get this defective television back! They also need to rush me a new one! I don't know WHAT happened to this television! But the picture is awful!

Business

Response:

Per the warranty the customer is responsible for the shipping cost of the original unit.

Once the unit is shipped to our warehouse, it will be inspected and once determined that there is no physical damage a replacement will be sent out.

Review: I purchased a 40" Westinghouse LED TV(model# [redacted]) on Target.com on 11/28/13. The TV went bad by March of 2014. I contacted Westinghouse Digital via email on 3/24/14 and received a case number(#[redacted]) and RMA to return my defective TV for inspection and to receive a replacement. The defective TV was delivered to the Westinghouse Digital Repair Center in Chino, CA on 4/14/14 in person since I live 30minutes away. I have the paper work with proof. I called late April to ask about my replacement TV and to obtain tracking information. The lady who was assisting me with the call advised me the replacement TV was going to ship out the 1st week of May. It's now May 28th and I have yet to receive any tracking information on the replacement. I called the customer service number again today(5/28/14) and now I find out there's a new customer service company handling all Westinghouse Digitals inquiries/replacements - Company name: Tong Fang Global Support Team. the new company asked me to submit all the paperwork again via email and told me they could ship out a replacement LED TV but all they had available is a 39" LED TV. They asked me if I was interested in the 39" LED TV they had to offer. I declined since I want the same exact size LED TV that I initially purchased, which was a 40" LED TV(model# [redacted]). Westinghouse is a highly unprofessional company and I will never purchase any of their products ever again. Their customer service is horrible. I want my replacement 40" LED TV asap. I'm willing to accept a bigger size LED TV if that's all they have available. I DO NOT want a smaller size LED TV. I'm tired of waiting and having to contact them in order to get any information on my replacement. To anyone reading this, do not buy a Westinghouse TV. You've been warned.Desired Settlement: I want a replacement 40" LED TV (model# [redacted]) asap. I'm willing to accept a bigger size LED TV if that's all they have available. I do not want a smaller LED TV

Business

Response:

Due to a back order on this unit, there was a delay on shipping. Per management- we will send this customer the same size and model he sent in to us. Model number [redacted] is available.

We do apologize for the delay in the replacement process.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I bought a tv from this company only to have it stop working after 3 days The tv just goes black I can hear but not see. I have sent an email but of course their is no response and since I bought in November I can not return it. I dont understand how they can take money we work hard for an not follow thru on their warranty. I call no one ever answers the phone just put on hold then recordings.

Review: I got a TV from my grandmother for Christmas now the TV is not working properly is the screen is blackmy grandmother has passed away so I have no receipt for the TV I have the box and everything else that comes with it not trying to get a new TV just trying to get this when to work properlyDesired Settlement: I don't have to get a new t_v if this one can be fixed then I will be fine with it I just need a working tv

Business

Response:

Hello,

Review: I bought a Westinghouse TV less than a year ago - it's still under warranty - expires in November. Several weeks ago, the TV went black. I get sound, no picture, no on-screen display. I have called Westinghouse Digital several times and emailed them several times. When calling, I get to listen to their music and when almost 10 minutes has gone by, the call disconnects. Each time. When I send an email, I don't hear back from anyone although they say they will respond withing 48 hours. I want to find out where to send or take my TV for repair - BEFORE THE WARRANTY RUNS OUT.Desired Settlement: I would like either a repair or replacement. I also went on line and read many complaints against Westinghouse. It makes me leery to send my TV to them for repair and then never see it again.

Business

Response:

An email was sent to the customer on September 5th requesting information to start the warranty claim.

Customer needs to respond to the email so we can determine if a replacement is needed.

Consumer

Response:

I called the store (K-Mart) where I bought the TV and explained the problem I was having contacting the company.

They replaced the TV with a new one.

Thank you for your assistance.

Review: My daughter bought her father and I a 60inch TV for Christmas. The first TV, the screen was broken. My daughter and 2 of her friends picked it up. They returned it and got another set. It started to turn off and would have to be restarted. This problem became worse as time went by. In January we started calling Westinghouse to complain. The first person said to fax a copy of he receipt to [redacted] and they could send a TV out and pick up broken TV up. That changed. They kept wanting more information. We called them several and provided all information they wanted. The last 2 people I talked to said that we had to box up the broken TV and they would arrange to have it picked up and would sent another TV in 2 weeks. My husband has an extensive medical history.Desired Settlement: I would like Westinghouse to Pick up the broken TV and deliver and to set up a new TV like I was told the first call. We re suppose to have a supervisor callus today. It never happened. Today I called on the home phone and my husband and I took turnslistened to 20 minutes for phone ringing. I called on a cell and was put into the waiting system.

Business

Response:

Hello,

I am sorry about the late response. I just spoke to the customer and told her that we will pick up the unit for her house and pay for the shipping. All she needs to do is box up the unit. Customer got upset stating that we told her that we would find someone to help her box up her unit. I told her that was not accurate since we do not offer that service. I asked who she talked to and she said our Vice President (which is untrue since he is usually never in the office) The customer got upset and starting cussing and hanged up the phone. At this point we just need the customer to box up her unit and we will pick it up from her house and replace her unit. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

After reviewing the case, I can see that the customer has been advised that we do not have, nor do we offer that service at this time. We have advised the customer in the past that unfortunately we are not responsible for the packaging of the TV as this is clearly stated in the warranty. Once the unit is boxed up and ready to ship, we can schedule a pick up at her earliest convenience and have her unit replaced once it is received in our warehouse. We apologize for any inconvenience or miss-understanding regarding this issue and hope we can go ahead and process this replacement as soon as possible.

Review: In late February of 2013i purchased a 50" LED tv at a Target store. I now have large areas in the center of the screen that have dead or stuck pixels. I have contacted Westinghouse it took over a week to get back to me. When they did they requested some information I sent it back with in 45 min and now over a week later and still haven't received a response not even an update with what's going on. I would love to hear at least something.Desired Settlement: I would love a replacement or refund for this product and I am not paying to ship them the broken tv they can send me a new one or a refund and include a return shipment paid for slip.

Business

Response:

Westinghouse received the customer proof of purchase and emailed him instructions on how the process works. Once we have the customers faulty unit, Westinghouse will order a replacement unit.

Review: I have attempted to reach their customer service, multiple times, with no luck. I have been hung up on 3x and placed on hold 2x which ended up disconnecting.I called the corporate office and they said unfortunately the only thing they could do is ask customer service to call me but no one has.Desired Settlement: I would like a replacement tv and/or at the very least to have my tv looked at and/or someone to contact me. Not getting to reach anyone is unacceptable.Thank you,

Business

Response:

Westinghouse attempted to call the customer right now, but there was no answer. A message was left for the customer to call back. Westinghouse also emailed the customer so we can have direct contact that way. Once Westinghouse makes contact with the customer, an update will be made.

Review: I purchased my Westinghouse TV from Target and have had problems ever since where the tv would go in and out constantly. Because it was a new tv, I assumed it was my cable company TWC as I've had issues with them in the past where they had to come out and swap out boxes and normally the problem resolved itself. Because of the issues I still had after they came out numerous times, I requested a new cable box when I moved to my current address and transferred services. Since then, I have still had even more problems and was awakened one night to my tv powering off and on continuously on it's own. I unplugged the tv and called Westinghouse about my issue two months ago. I reached their third party answering svc who said I had two options to either get a refund or to have a replacement as my tv was still under warranty. I was unaware that for me to do so, I would have to pay for the cost of shipping which is almost $100 on top of a box for my tv. Still, I agreed to do that after speaking with literally thirty operators or so who all informed me that their hands were tied as they were a third party answering service. Due to the frustration after each call, I decided to contact Westinghouse via email. My warranty expiration date is getting near and nobody from Westinghouse will no longer respond to my emails and give me any information. I have sent numerous phone calls and they don't respond. In thirty different emails, I have made requests to have someone from the company itself call me and each time I send an email, I get an auto reply email telling me they have received my email yet nobody from Westinghouse nor their corporate office will contact me. This is the most unethical company I have ever dealt with. Considering all the reviews I seen where this company is rated F, I can't understand how they are still in business. I even called the retailer I purchased it from to see if they could help and was told they decided to stop selling the tv due to the problemsDesired Settlement: I would like for someone from Westinghouse to honor the warranty they falsely advertise and I would also like a call back from someone from their corporate office as I've requested this in nearly thirty emails already. Some customer service representatives respond to half of what I wrote but fail to have someone from corporate call me. I would like Westinghouse to pay for my shipping of the tv back to them and send me a refund or a replacement as when I tried to get assistance from the retailer I purchased it from, I was told they were no longer selling it due to the many problems so obviously Westinghouse knows that there is a mistake on their end.

Business

Response:

Customer was offered 7 business days from Nov. 24th to either recycle the unit and show a recycling receipt for us to validate or customer could ship the unit to us. We will then offer a refund for the purchase price of the television.

Review: I brought a Westinghouse TV in November of 2013 from Target. In May 2014, my tv set has not been working properly, as the color jumps in and out of the tv. It is still under a manufacturers warranty. The warranty states that I'd have to call a number to get the location of a repair center in my area. When I originally called, I was given a ticket# [redacted] and was advised that I'd receive an email with instructions on how to get my tv repaired, weeks have went by and I didn't receive anything. It took me several times to call and get through the automated system, and I was advised they had the wrong email address for me and would send me another email. It never happened. I called back again and was given the email address to send my proof of purchase, a couple of weeks go by and again I haven't received anything from WH. I called them back and spoke to a manager about it and was told that I need to mail my tv to California (the address would be later provided in an email) and wait 4-8 weeks to receive a replacement tv. I asked if they can ship me the replacement and I'll send mine back once I received it and they declined my request. Again, I have yet to receive an email with instructions to ship my tv since I last spoke with them It has already been 3 months since I started this process and I'm getting nowhere.Desired Settlement: I want to have my broken tv replaced with a new one.

Business

Response:

Emailed the customer the replacement process to the email provided on this case. l

The customer was sent the replacement process to the same email on 8/25/14.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They haven't provided any resolution. They only sent an email with the instructions to mail the television. I'd still have to wait 2-4 weeks in addition to the time that I've already waited to get a new television. I would like for them to ship out my tv, as soon as possible and when I recieve the new set, I'll return the broken one. Additionally, this is costing me a shipping fee and I would like to have that waived for my inconvenience.

Regards,

Business

Response:

The replacement will be shipped out within 2-4 weeks of us receiving the customers original unit to our warehouse. This is the only option in order for her to receive a replacement, we cannot send out the TV without receiving her original unit first. Per the warranty that was included in the box of the television and on our website the customer is responsible for the one way shipping of the original unit.

Review: My television stopped working after owning it for a month and a half. My initial phone call was followed up with an email saying a technician would be contacting me shortly. Over a week and a half had passed and I had not heard anything so I reached out to their customer service department again who said they could file another request but could not insure when it would be taken care of. A "technician" called me two days later and asked questions such as "have you tried unplugging the TV and plugging it back in?" The technician then advised me an email would be send with directions to have the TV exchanged for a new version. Upon receiving the email with instructions I was informed that I, the consumer, was responsible for paying to package and ship the faulty product to California. I called and spoke with someone in customer service who informed me that his manager had let him send me a label that would cover the costs, why I had to call and debate with someone to receive that much in the first place is beyond me. I shipped the television out on December 16th thinking my problems had been solved and that I would see the new television on my doorstep within at least a week and a half (I was more patient and understanding due to the holiday rush that I know occurs at this time. Last week when January 2nd rolled around I was starting to wonder why I hadn't seen my television arrive or even so much as heard back from someone so once again I called customer service. The person on the other end said she had no way or tracking where my order was (even though I gave her my case number, the fed-ex tracking slip, and a the company's "RMA" number all she could simply do was put in an email to the warehouse. I asked how long it would take to receive a call back and she told me 24 hours, well four days had passed and I hadn't heard anything so I called AGAIN and spoke with someone who put in another order request to the warehouse but again couldn't help me. It has been 2 months and still no television!!!Desired Settlement: If I do not have a replacement within the week I will be requesting a full refund for the faulty product.

Business

Response:

The customers unit was shipped out to her on 01/16/14 via Fed Ex tracking number [redacted], and it was received on 01/21/14. Westinghouse called the customer to verify this information and the customer verified that the unit was received and it is up running. The customer was asked if there were any questions or concerns regarding her replacement TV, and she said no. The customer was notified that a responds to the Revdex.com would be made that she agreed her replacement unit was working; the customer was ok with this. Westinghouse feels this case has been resolved and will close out the case.

Review: I purchased a Westinghouse television on November 28, 2014. The television screen has gone black and has no video just audio. Since the television is within its warranty period I called the customer service center and received horrible service. The agent advised I need to pay to ship the television to get fixed from my location, South Florida to California which costs more than what the television cost and can practically cover the cost of a new tv. The warranty does state the shipping has to be prepaid to a service center, I think it is deceiving because 1. the service center is in California and they do not provide any other option 2. As the customer I do not feel it is my responsibility to pay for bad parts that Westinghouse puts in their televisions. After experiencing this and googling the company I now know that there are numerous complaints about bad items being sold. I also requested a manager when I felt the customer service agent was not helpful the manager ([redacted])had the same "I don't care attitude" and said I either pay for shipping or keep my broken tv. He then said if you are online go read your warranty and said there was nothing else that would be done. As I tried to explain that the tv is practically brand new and also not used often at all to already be broken he said I was keeping him captive on the phone because there was nothing they would do and he would not give my any other information of who above him I could speak to. After being hung up on I called back to request [redacted]'s superiors information again he answered and said I was again holding him captive on the phone. When I asked again for the information requested he finally gave me a number that I called and called and it never led to a person.Desired Settlement: I would like the tv fixed or replaced at the company's expense since it has bad parts or the cost of the television refunded.

Business

Response:

Unit will be replaced.

Once the proof of purchase is received, a case and Rma number will be created once the customer gives our call center the basic customer and television information. But we will need the unit sent in at the shippers expense to complete the process. Our warranty states that all customers will pay for shipping to our warehouse and Westinghouse will pay for shipping back the replacement unit to the customer.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The warranty makes the customer believe there are numerous locations not only the one given as an option which is across the country. (Please call Westinghouse Digital at [redacted] for the locations of the nearest Westinghouse Digital service center). Paying for a television to be shipped this far costs more than buying a new television.

1. As a customer I do not think I should be responsible to pay for shipping of a TV that has hardly been used and now is broken. There are numerous complaints online about this and many dissatisfied customers yet Westinghouse has the not my problem attitude and is continuing to rip off customers that purchase their products. 2. When I called the service center and spoke to the rep about my problem I received bad agent after bad agent to receive a manager ([redacted]) that was beyond rude. Hung up on me. Would not give me his supervisors number and when he finally did I received a number that NEVER (I have called dozens of times) goes to a live person. I have left numerous voicemails requesting a call back and nothing. I have reached out in other methods such as Facebook and no response as well.

I do not understand why Westinghouse is able to get away with these actions and ripping people off of their hard earned money. I would like my TV replaced at Westinghouse's expense or I would like to be refunded for the TV all together without needing to send a broken TV anywhere!

Regards,

Review: I've communicated with Westinghouse Digital on multiple occasions and received no assistance with my TV. The TV was purchased brand new in December 2012 and has been nothing but issue after issue. The company will not provide shipping to them I have to buy a box and that cost 50 dollars and I wasn't able to do so before my warranty expired and they refused to help afterwords. The TV has issues with the backlights they will cut on and off and frequently since about 8 months after I purchased the TV. It was never exposed to any heat or dropped or anything I've kept it on a wooden TV stand since purchase in the same spot! They explained that this is a common issue they offered to fix that issue but I had to purchase a TV box to ship it and wait over a month b4 they'd have my TV back to me which is unreasonable. I did however accept but after I couldn't purchase the box immediately my warranty expired and they refuse to help now. The new issue I have is that the TV randomly just died. It is less than 5 years old and dead. Now it will not power on. I have replaced power cord thinking maybe that it had died but that didn't fix the issue and Westinghouse will not offer me any assistance because the TV is no longer warrantied. I did not damage the TV and I have many televisions that NEVER died and this one should be reliable enough to not just one day die...I've did a lot of research and discovered that many Westinghouse TV owners have the same issues with many of the different TV models all having the same issue and Westinghouse admits that this is a common issue and even claimed that my TV may be in a bad batch sold years ago BUT will not replace my TV! I'm finding SO MANY posts online about the LED board goes bad on this model so it is not my fault that it went bad. The issues began within the first year during my warranty and now the entire TV died as a result of that issue. I spent 600 on this TV at Sams club and I expect them to replace my TV!Desired Settlement: I do not wish to ship away my TV to California and pay for a new box and insurance and wait a month to get my TV back. I'd like to receive a new TV the same size one that is not faulty or a part of a "bad batch" of TVs released of that holiday season. It is not my fault that I bought a bad TV and I shouldn't have to spend any money to get my TV repaired and risk that after I've spent more money that another issue could later arise. I want another 47 inch TV that is reliable and will last me AT LEAST 5 years for having spent 600 dollars! I am so dissatisfied with Westinghouse and will never again buy any of their products because they do not honor their warranty and they don't stand by their products! When I receive a new TV I will be happy to return this one in the box they provide with the new TV.

Business

Response:

LABOR AND PARTS — For a period of one (1) year from the original date of purchase, Westinghouse Electronics will repair any defect in material or workmanship in the Product, or at its option, replace a defective Product. During the one (1) year warranty period, Westinghouse Electronics will supply new or rebuilt replacement Product in exchange for defective Product, and will supply new or rebuilt replacement parts in exchange for defective parts. For purpose of this limited warranty, “rebuilt” means a Product or part that has been restored to its original specification. In exchange for defective Product or parts, replacement Product or parts will be warranted for either the remainder of the original warranty period or ninety (90) days from the date of Installation, whichever occurs first. After the expiration of the warranty period, repairs to the Product are the responsibility of you, the Purchaser.

Review: Company has not responded to repeated requests to resolve warranty issue with a defective 46" TV. Customer service forwards messages, doesn't resolve.

We purchased a 46" television from this company on March 18, 2013. The TV stopped working on November 24. We immediately filed a warranty service request, and the company requested proof of purchase and a picture of the problem. We immediately supplied both and recieved a Return Merchandise Authorization via email on December 4th. The RMA email said we needed to pay for shipping ourselves (from Florida to California), even though their warranty materials specifically state that 46" or higher televisions qualify for in-home service. I emailed the company and told them as much and recieved no response. We made many attempts to call them, and every time we called we seemed to get disconnected. For every time I get through to a human being, I get disconnected or "accidentally" hung up on 3-4 times. I finally reached someone on Friday, December 20th. When I explained the situation, the person I spoke to asked me to send an image of the warranty materials specifying the 46" limit, and told me I would recieve a shipping label to send the TV to them by the end of the day. I sent out the email to the address specified and asked for return receipt. I recieved no return receipt or shipping label. Now, I have called the company on Monday and today and have been told by their customer service representative that all they can do is pass on a message, but they cannot help me resolve this issue in any other way. They refuse to allow me to speak with a supervisor (I was again "disconnected" the last time I spoke to someone who put me on hold, allegedly to transfer me to a supervisor) and when I ask if there is anything I can do other than simply trust that someday, someone will contact me about this, all they say is "I understand and I will pass this message on." Given that they are unable or unwilling to resolve this issue, and that I filed the original request over a month ago, I feel like I have no recourse but to contact the Revdex.com.Desired Settlement: Either replace my TV or give me my money back. I am tired of spending my days trying to get this issue resolved. Meantime, we have a 46" non-working TV sitting in our living room that we paid our hard-earned money for. I am disgusted and disappointed by Westinghouse --not only do they sell a bad product, they seem to genuinely not care about customer satisfaction.

Business

Response:

Westinghouse called and spoke to the customer, and asked if she had a chance to ship out her faulty unit yet, being that Westinghouse provided shipping labels to her. The customer said that she has been trying to get a box and plus she is giving birth this week. The customer said that when she gets a chance she will ship out the faulty unit. The customer thanked for the follow up.