Westinghouse Digital

Review: I purchased a Westinghouse TV on 11-18-13 from my area K-mart in Boone NC. After having the TV for several weeks, I noticed peoples faces were neon red. I adjusted all of the picture options, nothing improved the problem. I phoned Westinghouse and spoke with a technician. He agreed that the set was faulty. I had a case pending, but was frustrated with the lack of communication and customer service that I recieved. Westinghouse did'nt contact me for over a month. I phoned at least once a week and did'nt get any answers. As a last resort, I visited my local K-Mart and went to the electronics section. All of the display models were on save the Westinghouse model. I spoke with the manager and explained my situation and asked if he would be willing to exchange my TV and return it when he returned the defective one at his store. He agreed. I recieved another set from K-mart on 3/19/14. This TV also has the issue of "red faces" and also a dark gray "splotch" on the screen and sound difficulties as well. I phoned Westinghouse again and the rep. asked me to e-mail pictures, plus copies of my reciepts to the Valley Vista address. I complied. No one will answer my e-mails and it is impossible to speak with an actual person the way that they have the answering system set up currently. Any help would be most appreciated.Desired Settlement: An apology in writing would be beneficial.

Review: My LCD TV had a banding issue, which I brought before Westinghouse. They provided me with an address to send the TV to for warranty replacement. However, the TV arrived there damaged and therefore my warranty was voided. I filed a claim with UPS who was the carrier and they have since then been unable to retrieve the item for inspection. Westinghouse has not made the item available for pick up by UPS, although I was assured that they would do so. UPS continuously tries to pick up, but no item is available. According to Westinghouse, they dispose of the item after 60 days. Being already 30 days into this with no success, I am bound to lose the TV, the amount it was insured for as well as the shipping costs. I have contacted Westinghouse as well as their repair facility Element Electronics several times and they have answered me back once, stating that Customer Service will request the item be made available. This has not happened.Desired Settlement: Either make the item available once and for all or either replace the TV on courtesy or reimburse me for all my expenses. $400 for TV and $152 for shipping. I want them to honor appointments that UPS makes with them for pick up. I don't want anything extra, I just want what I am out, due to them not making the item available and interrupting the process

Consumer

Response:

I need to withdraw the complaint. Turns out the fault lies with UPS rather than Westinghouse. After finally being contacted by Westinghouse, we were able to figure out where the issues began. Although at first it seemed that way, the fault does not lie with Westinghouse

I need to withdraw the complaint. Turns out the fault lies with UPS rather than Westinghouse. After finally being contacted by Westinghouse, we were able to figure out where the issues began. Although at first it seemed that way, the fault does not lie with Westinghouse

Review: I recently called Westinghouse Digital support to ask for assistance with my television. The screen stopped working. I gave the person all the information and they advised that my television was still under warranty. This meant that the television would be repaired free of charge. The representative advised to include proof of purchase for the television. I let them know that I didn't have the purchase information because it was purchased cash and I didn't keep a record. I gave the representative the serial number and its eligible for support but they advised nothing can be done without a receipt. He went on to state that without a receipt, its assumed to be "out of warranty" regardless. The representative became very rude at this point and kept telling me I have to take it to get it repaired on my own. They did not provide any avenue of resolution or escalation even after I repeatedly requested to speak with a supervisor. This may be my last purchase from this brand if this does not get resolved properly.Desired Settlement: I will consider this matter resolved if Westinghouse honors their warranty. I would like for my television to be repaired or replaced.

Review: I purchased [redacted] inch TV in august 2014 model number dwm55f1y1, the TV when turned on now flashes on from a black screen to the picture on the screen about 25 times before it settles down then randomly does it while the TV is on. I called customer service and they said I would have to send it back to their factory at my cost. the warranty on their site states" Westinghouse TV with diagonal screen sizes of 51 inches or greater are eligible for domestic in-home diagnostic and warranty services." this option was not given to me. the warranty should also be made available before purchase to inform customers that it will cost them shipping charges to fix a defective product that is under a warrant.Desired Settlement: this is a 4 month old tv that should be free of defects I would like the tv repaired in my home like the warranty says

Business

Response:

Hello,Thank you for contacting us.

Review: Want to see if you can possibly help me I purchased a Westinghouse 32 inch LCD high def television target in 2012, recently this year 2014 some months back I had to send my television out for repairs while It was still under warranty they fix the television send it back with no problem then here it is November 5th same year just a couple of months later my television has blown Westinghouse said that they can not help me with my television because my warranty is only good for a year. I'm frustrated at this point I'm thinking that the television is defectiveAnd the company don't want to admit it it! the customer service rep was telling me that I need to go to Best Buy and go buy the products for my television and then call target back and ask them to fix my television for me target told me that they cannot fix my TV because my warranty has expired on October 14th and I tried to explain that to the customer service rep at least 15 times and a customer service rep was giving me a hard way to go then I ask to speak with a supervisor in a supervisor got on the phone it said the same thing because Westinghouse only has a year warranty that they cannot help me! I feel that I've been ripped off I feel that I should have that they should either one repair this television; with no cost to me or two set me up with a voucher for a new television I need help now!!!Desired Settlement: I would either want a brand new tv or fix this tv for good

Business

Response:

LABOR AND PARTS — For a period of one (1) year from the original date of purchase, Westinghouse Electronics will repair any defect in material or workmanship in the Product, or at its option, replace a defective Product. During the one (1) year warranty period, Westinghouse Electronics will supply new or rebuilt replacement Product in exchange for defective Product, and will supply new or rebuilt replacement parts in exchange for defective parts. For purpose of this limited warranty, “rebuilt” means a Product or part that has been restored to its original specification. In exchange for defective Product or parts, replacement Product or parts will be warranted for either the remainder of the original warranty period or ninety (90) days from the date of Installation, whichever occurs first. After the expiration of the warranty period, repairs to the Product are the responsibility of you, the Purchaser.

Review: Westinghouse Digital is failing to honor the warranty on a 31 day old 40" TV. I contacted them at about the 34 day mark and they came back on the phone and said tech support felt the power board had failed (after I described how it went out).I was further told that due to the short life of the tv, they would send me a return authorization so I would not incur shipping cost, and they would send me a new tv. After a week I called back and was told all they cold do was email a message to the person handling the claim. I've called back twice more and get the same run around. Tried to escalate to a supervisor. Someone named [redacted] said he'd send a message to the person's boss. How much time does it take to hit send? I bought the tv October 20th. In a week it will be January. These people do not care about you once they have your money.Desired Settlement: $473.69I would prefer a refund now that I understand their customer service and warranty position.

Review: I purchased [redacted] inch big screen tv from target in osage beach mo on Black Friday. I actually purchased 3 TVs and did open them until 2 weeks ago since I was remodeling my condo. Two of them worked and the 55 inch did not. It would not display a pic and had a line running through it. Westing house offers a year warranty for the tv and now they are not honoring it. I need helpDesired Settlement: For them to honor the 1 year warranty or replace the damaged tv that come out of the box damaged

Business

Response:

Hello

Review: I bought a 50 in TV from Target and it is made by Westinghouse Digital.After about 10 months the TV starting having lines through it. After taking my TV off the wall and taking to Target to find out the won't return it because it is out of the 90 days on the receipt, I have to mail it to California which cost $200,I later get refunded for. I keep in contact with Westinghouse and the try to pawn a smaller TV off on me because they are on back order for 50 in TV's from China? I finally get my TV and before I even take it out of the box I notice the top of the TV is pushed out. I open the plastic to examine and yes, no mark on the box just a half moon crease about 10 inches down the top of TV!I cannot get a hold of anyone at Westinghouse Digital and Target Extended Warranty will not cover since the TV was sent to me damaged. I've tried contacting Westinghouse via email and by phone with no result, PLEASE HELP!Desired Settlement: I just want a TV that works, they sent me an upgrade of my original TV but it doesn't work.

Business

Response:

Since this unit was damaged in shipping, we will file a claim with FedEx and have a replacement unit shipped to the customer as soon as possible. We will contact the customer for a update on status and have pictures taken of the damaged unit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: purchased a 40" TV on 11/28/2013, on 6/10/2014 its already broken. emailed (took them 1 week to reply) and was told I need to ship the TV back which cost almost as much as the TV itself, while the address to ship back is less than 3 miles away from my house, I cannot just drop it off... so I end up having to spend almost as much to ship the TV back as the cost of TV itself.

its absolutely unnecessary and is a waste of resources and money to ship a heavy item such as a tv 3 miles away for service UNDER WARRANTY.Desired Settlement: Refund cost of TV + Refund on shipping

or

Replacement TV + Refund on shipping.

Review: My mother paid for a new flat screen television for me and had it sent directly to me via Target.com. The television was shipped directly from Target to my home and I was the only person who took ownership of the television. The Television stopped functioning 6 months after purchase. When I tried to file a claim for the warranty they informed that I my warranty was voided because I was not the original owner of the television. This is not the case as no one else owned the TV except me. This information was validated by the vendor that I purchased the television from (Target) and a proof of purchase with my name and address was provided and the company would not accept the receipt. I can understand why a policy like this would be in place to prevent a TV from changing ownership and the 2nd owner trying to utilize a warranty that they are not entitled to but this is not the case. The TV was shipped straight to me from the store and that is the address that I am requesting the warranty claim from so this 2nd owner issue does not apply to this case. The bottom line is that I purchased a product from this company that malfunctioned within 6 months. I would think that a company would want to ensure that their customers are satisfied with their products. I have purchased Televisions in the past that have lasted for years and I think it is a testament to the company that they are trying to get out of servicing a new TV that malfunctioned within a year of purchase.Desired Settlement: I would like this product either repaired or replaced.

Business

Response:

Please respond to the email requesting photos of the screen so we can confirm the unit is not damaged. We will then proceed with the warranty process.

Review: I purchased a TV made by Westinghouse from Groupon. The TV has never worked as advertised, and I have made several complaints with both Groupon and Westinghouse to resolve. I paid good money for a product that doesn't work as they said it would. I have asked for my money back and they are refusing, expecting me to ship the unit to their repair shop, at my expense. If I broke the TV, then I should pay, but the unit has never worked right, so they should foot the bill for any repairs, including shipment of the unit. I have requested telephone contact and have only received emails, most of which are system generated. The warranty will be up in 4 months, and I'm afraid they will continue to drag this out so they will not have to honor their agreement. The bottom line is, they made and sold a faulty product, and are not taking care of it in a satisfactory manner. We are being penalized for buying their TV, by being inconvenienced and having to pay more money than we already have. That is not a good way to do business.Desired Settlement: I want my money back, so I can give my business to another company.

Business

Response:

Westinghouse called the customer but no answer. A message was left letting the customer know that unfortunately Westinghouse does not offer refunds. It was explained to the customer by previous agents that as the manufacture a replacement will be provided once she ships out her faulty unit to Westinghouse. If the customer would want to drop of the unit to the warehouse that is also an option being that she is not to far from the warehouse. Westinghouse will await the customers responds.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

While I understand that as a manufacturer and not a retailer that they will not refund my money, I have come to terms with that. The issue now is this, they called me on Sat, only after receiving this complaint and I called them back, speaking with a snarky and rude customer care rep. [redacted] informed me that the only option is for me to return the device to them, at my cost no less, and wait 7-10 business days for them to replace the defective unit. That is absolutely unacceptable to me. I offered to return the product and pick up a new one from their Chino Ca location, but they "do not allow will calls". This is ridiculous. How can a manufacturer be allowed to produce a product that doesn't work the way it was advertised, and then the only way to rectify their mistake is to inconvenience the customer. I am being punished for purchasing this item and it is simply not fair. I do not believe that requesting to pick up a replacement from their repair shop is unreasonable, or is asking too much. I believe I am a victim of customer negligence, and fraud and will be pursuing this matter as far as I can, even seeking legal council. This is a misrepresentation of their product and I will not stop until it is rectified to my satisfaction. Their warranty program is severely flawed and they should be investigated.

Regards,

Business

Response:

Westinghouse called and spoke to the customer and advised the customer that she can go ahead and drop off her faulty unit to our warehouse. The customer was ok with doing this since it would save her some money for the shipping. The customer also wanted to pick up her replacement unit when she dropped off her faulty unit. Westinghouse advised her that it is not possible and there are no will calls. Customer got upset and said she would want to take this to the higher ups. Westinghouse management will contact the customer to try to get this case resolved.

Review: I purchased a Westinghouse television on 2-16-13. Within a few short months the tv just blew up while we were watching it. Since it was just a few months into having the tv, Westinghouse would have to honor the 1 year warranty. Once I notified them it took them months of a lot of back and forth to finally get to to honor the warranty. That was in December of 2013. I sent them the tv back on 2-28-13, and have been given the run around since then. I was told the tv was on back order, the. It was going to be shipped in two weeks. Last I was told that the tv was coming in on May 9, 2014 and that I would receive an email with shipping information and that my tv would be on its way. So today may 13th, 2014, I call back to Westinghouse, only to be told that the company that was hands lung my claim, no longer exists. I therefore call Westinghouse corporate office and of course there is no one there that will help me. I paid a lot of money for this tv, and I just want what was promised to me! This process has been going on over 6-7 months now!Desired Settlement: I would like the 50 inch brand new television I purchased to be replaced with a brand new 50 inch television.

Review: I purchased a Westinghouse TV. It worked for less than 60 days. I returned it from Chicago to Chino, CA warehouse to be repaired or replaced. I have gotten no response from the warehouse or Westinghouse since. I noticed on their Facebook page that other consumers have returned merchandise with no response for months on end. I need to know what their plans are for my TV. I do not have $430 to throw away.Desired Settlement: I would love a refund of the money I paid for the TV. I do not trust Westinghouse and I would prefer not to own any of their products.

Business

Response:

We contacted the customer on 5/14 and confirmed receipt of her unit and advised her that her tracking information would be made available in 15 days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: In February 2014 I purchased a 39" Westinghouse TV and within one month, the sound was very muffled. I contacted KMart where I purchased it and they sent me a shipping label to return it, free of charge, and reimbursed my credit card because they did not have the same TV for replacement. I contacted Sears, who had the same TV, and made the purchase late February. In the beginning of September, the sound was again muffled. If I turned the TV off and on again, the muffle went away for a while. I have been dealing with Westinghouse warranty people since this time and finally they agreed for me to send it back . However, I had to pay $70.00 for shipment to return a defective TV. This is totally unacceptable. The TV is within their warranty period and I should not have to pay to replace a defective product. I am totally dissatisfied and calls to Westinghouse for them to stand behind their product (including shipping it back) have not been successful. I own 2 other 39" Westinghouse TV's, one 26" Westinghouse and 2 22" monitory which I have had no problems with. I do not feel the customer should be paying for shipping when they produced a defective product. I was unaware that I was responsible for return if defective until I already purchased the TV and read the information. This is terrible customer relations.Desired Settlement: I would like a new TV to replace the one I returned. In addition, I would like the $69.06 in shipping I paid, to return the TV, refunded to me in a check.

Review: This falls under customer service, refund, repair. Impossible to get ahold of to speak to anyone regarding a repair for my tv. Was emailed about it saying my product was out of the warranty period. Email said about the one year warranty they are "generally pretty lenient" so thats even saying they dont stick to the one year. Ive contacted them prior to this with no response. I bought by tv exactly 2 years ago and will not even speak to me about getting it repaired of replaced. Its a nightmare to deal with this company. Id like my product fixed or replaced so we can both move on.Desired Settlement: I just want my $600 WESTINGHOUSE tv that didnt even make it a year without having issues now is dead at 2 years replaced. Thats it.

Review: I had bought a brand new tv in febuary, and right away it starting shutting on and off, so I called them about it, they said someone was supposed to come fix it, that never happened, two months later they sent me a refurbished tv, about the first week of november this tv completly shut off, once again I called them, there customer service is the worst they always say they will call back and said I needed to give them more imformation, but they already have me on file, so this was a on going case, and im tired of dealing with there poor customer service and for them to send me a another defective tv was the last straw!Desired Settlement: I would like a brand new tv

Review: I called the Westinghouse customer service department to get my 32" Westinghouse Television fixed or replaced. I purchased the item on April 11, 2013. I had purchased the extended warranty from [redacted] but since the product was within the year of purchase I had warranty from the manufacturer so [redacted] recommended I call Westinghouse. When I call December 4, 2013, after waiting 15 minutes to get a customer service representative, he did not tell me his name, he just asked "How Can I Help You", I informed him of a television I wanted repaired or replaced he went silent and silence for the next 5 minutes. I kept asking if he was there, my phone kept ticking on with someone on the line and still no reply. I called back trying to get it resolved and I am waiting again, with no reply.Desired Settlement: I just want my television replaced, I don't like it when large American Companies treat customers like this. I would hope that the customer service department be a bit more helpful in these situations, if you don't have any consumers you won't have a company.

Review: I first contacted Westinghouse's customer service on January 8th, 2015 about my son's 39 inch flatscreen TV which I purchased on 3/16/2014. The TV broke within the TV's one year warranty during the month of December, 2014. Ever since January 8th, 2015, I have been going back and forth with this company emailing them the requested and required purchase information and pictures of the defective TV replying to the email they sent me. For whatever reason they are stating they are not receiving any of my emails which from my end are showing as being successfully sent. I am beginning to believe they do not want to honor the warranty. I need assistance making them honor the warranty because I refuse to spend my hard earned money on a defective product that I can't get a new replacement. I also have all of the emails and correspondence sent to them via the replies from their emails. Emails do not lie......Desired Settlement: I want a full refund to fully replace the defective product. Not a refurbished TV, a brand new replacement via a gift card for K-Mart. For the added inconvenience I am also requesting that Westinghouse pays for the shipping and handling for the return of the defective product.

Business

Response:

Hello and thank you for contacting us regarding your issue.

Review: I purchased a television and in just a few months the tv died. As per the warranty I shipped the tv to the California address where they were to ship me a replacement tv upon receipt of the defective item. Several months and emails later I finally receive my replacement tv, however it was not a new tv, just simply a refurbished tv in poor working condition (the volume does not properly work). I am thoroughly disgusted with the way I was treated throughout this entire process. They do not even allow you to call and speak to an agent you can only interact via email with repeatedly goes unanswered. .Desired Settlement: I want my tv replaced with a brand new fully functioning tv immediately. I do not want to wait well over three months like this last time.

Business

Response:

Created a new case for the customer #[redacted]. A shipping label will be sent out to return the replacement. All replacements are Grade A Refurbished units.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The last time they sent me a label it took them well over 3 months to replace it with a different model a refurbished unit that doesn't even work properly. My initial unit was only a few months old when it died due to a factory defect so instead of sending a new one you simply send me a USED television after months and months of waiting??? This whole process so far has taken over a year this is your so called customer service? This is how you treat your customers?

Regards,

Business

Response:

Once the unit is received in our warehouse the replacement will be sent out. The time frame will be 2-4 weeks. All the units replaced under the manufacture warranty are replaced with grade a refurbished units.

Consumer

Response:

Dear B[redacted],

As per our conversation for case number [redacted] I am writing to inform you that Westinghouse did not honor their verbal agreement. I find this unsatisfactory, for my TV has no sound, this is the second time they have left me in a lurch with a broken tv. I have emailed them several times requesting assistance and the shipping label that was promised to no avail. Please reopen my case so that this can finally be resolved.

Sincerely,[redacted]

Sent from my iPhone

Business

Response:

Sent customer a shipping label to ship the defective unit to us. Per the tracking number ( [redacted]) the label expired. I will be contacting the customer to resend a label to ship the defective unit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Dear [redacted], I am writing to you today concerning my complaint number [redacted] As you know the company mailed me a return label to ship back the TV which I did approximately a month ago. As of today I have yet to receive my new TV or hear anything from Westinghouse concerning said TV. At this point I am requesting that my case be reopened to seek a resolution.Sincerely,[redacted]

Business

Response:

We have you on our most current shipping list and you should be receiving tracking information by the end of next week.

Review: My 50 inch flat screen purchased from Target that was a Westinghouse model stop working while under warranty. I started calling 12/19 to file a claim since it is under warranty with Westinghouse. I received very poor customer service since the first phone call including but not limited to them not documenting my info regarding my TV and warranty, not calling back within timely fashion like promised with the customer service rep etc.. Also I sent my TV out back the 1st wk of Jan and have yet to receive it. every time I call I get directed to an answer service and not an actual customer service rep who promises to have a rep call me that never does stating that there is a back order of my TV and not telling much more than I just want my TV back ASAP.Sincerely,[redacted]Desired Settlement: I would just prefer to receive my money back since I will not possibly get a new TV but a refurbished one due to it not working within less than a yr of purchase.