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Westinghouse Digital

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Reviews Westinghouse Digital

Westinghouse Digital Reviews (181)

Thank you for contacting us regarding your warranty claim issue.I have reviewed all of the following documentation proceeding this issue and at this time we will not be able to move forward with a warranty claim on your unitI understand you initiated your claim with us before the warranty was
over, but unfortunately we only service the unit for one year and require the proper documentation to be sent in that timeframe to proceed with our replacement process. We did not receive the copy of the receipt in time before the warranty was overWe will not be moving forward with a warranty as we only provide a one year service from date of purchase

Thank you for contacting us regarding your issue.I am sorry to hear the unit is giving you issues.We have one other option for shipping the unit to us which is our Manna service. They are a transportation company that would come to your home, pick up the defective unit, and drop off your
replacementThis fee is $200We would need CC or debit information to bill you for the service if you are interested in the serviceYou can contact us at 800-701-0680 Per the warranty that was provided on your unit the customer is responsible for the one way shipping of the defective unitIt is a limited manufacturer warranty that does not cover the shipping cost to send the defective unit to usUnfortunately if you choose to use our warranty you are responsible for shipping the defective unit to us one way either with your own shipper or our transportation service

Customer has accepted our last model in inventory.Advised unit was a inch 1080p 120hz television and that we would ship the unit out 12/23/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be barely satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint partially resolvedI find it unjust for me to pay the $for an additional defective refurbished tv in replace of my newly purchased tv, but if this is my best and only offerI have no other choiceI also find that 4-weeks is unexceptabe to recieve my money back due to the absolute poorest of product and customer serviceI feel 2-weeks is way more than enough time seeing as you have had the defective refurbished tv back for a week now.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Because the unit was never damaged as a result of my misuse of the product I do not accept the rejection of my claim The LED board resulted in the loss of my television and I tried to follow the warranty instruction but I could not afford the expense Westinghouse is the ONLY company I've ever dealt with in which requires the customer to pay for shipping and doesn't have a repair facility so I never expected to have to pay more money to get the TV fixed The TV was built with bad parts and no matter if the warranty is expired or not I've wasted dollars on a defective product that has been defective since within the year warranty..and now that is will not run I want a replacement tv whether be refurbished or new and I'll return the defective TV Westinghouse needs to build quality products and they wouldn't have to replace my TV All other brands of TV's I have owned still function and those are well beyond years of age I will not accept no as an answer The TV died as a result of bad parts in the unit not as a result of myself Warranty should not apply any longer
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
After having your product for two yrs getting it repaired and for it to go out again with in a less than mos time frame is totally unacceptable! How is it that after doing some investigation of visiting this website http://www.corporateofficeowl.com/Westinghouse/Corporate%20OfficeRegards,
That I'm not the only one with problems with your defective product! If I spend my hard earned money on a product that I feel that is going to be around for a long time I feel that I should not have to put more money into it to get it repaired! I feel that you should regardless of the year warranty and it being repaired one time you should say ok maybe our product is defective let's take another look at it and see where we went wrong with this product to honor our name and product! Consumers don't nessarely have the money to have a product replaced or repaired!
*** ***

I want to apologize that we were unable to assist you. Unfortunately the warranty provided on the television is a limited manufacturer warranty and does not cover the shipping costs of the defective unit. We are sorry for any inconveniences this may have caused

I have reached out to this customer in hope to find a resolution to his caseI left a voice mail for him to call me backI need to advise customer that we need pictures of TV and also a copy of receipt so that we may proceed with warrantyOnce he provides these required documents I will offer customer a replacement or refund once TV is recycled (and proven) or we will send shipping label for it to come back to our warehouse(this will be at Westinghouse's discretion) *** ***CS Supervisor

Hello,thank you for contacting us regarding your issue.The replacement process to replace the defective unit has been sent to youOnce the unit is shipped to our warehouse we inspect the unit for the defect and upon received undamaged within the warranty period we will replace the unitWe must
receive your defective unit before 7/26/to replace because our warranty is only valid for one year from date of purchase Please feel free to contact us at any point should you have any further questions regarding your warranty

I do apologize for the inconvenience we have causedAs stated in your warranty the customer is responsible for shipping the defective unit so we do not reimburse shipping costs. According to our records you have spoken to our Customer service manager *** ***He is the highest authority in our corporate officeAll complaints and phone calls are taken over by him. If you wish to escalate above him you can write to *** *** *** *** *** *** *** ** ***

Unfortunately since the unit is out of warranty we cannot replace or repair the unit. I express my apologies for the inconvenience that we have caused you

Hello- Thank you for contacting Westinghouse Warranty DeptThe warranty for this unit would be the following: *** warranty is days only (this is *** policy), the Distributor covers only daysThe year warranty on paper is offered by the manufactureAnd unfortunately, the
manufacture "Westinghouse Digital" is out of business. We do apologize for the inconvenience the product has caused

I really do apologize for the inconvenience that we have caused and that the unit has gone defectiveWe want to do as we promised, replace the unit for youUnfortunately shipping the unit is a requirement for us to do soOnce we receive the unit, we are more than happy to replace the defective unit so we can put a working product in your home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The simple suggestion of an alternate method of return through another courier is not clearly printed on ANY information provided by the warranty service until a complaint is filed?What is the reason for that exactly? If the ability to provide alternate methods of returning a product to your company are available, a customer should not be responsible for returning a 55" unit, costing the consumer 3/of the purchase price of an exact replacementCustomer service should be any companies #priority, by standing behind a product in which they offerI have not had this unit for maybe months and is my first (and last) Westinghouse productOther companies do not have this policy of the consumer paying to return a defective piece of property, under warranty, that is clearly a LARGE item also heavy in weightWestinghouse also states in the warranty information for returns that " the defective unit will be repaired/replaced and sent 4-weeks AFTER they receive the damaged unitThis means consumers will be without a TV for 2-months? In todays world of GOOD customer service, which does apply to Westinghouse, even vacuum repair businesses provide a loan unit while repairs are madeClearly Westinghouse is made aware ACTUAL damage/defects because before accepting a repair/replacement under warranty, consumers are required to send a series of picturesRequired pictures must include, proving the power light is working, the damaged/defective areas in CLEAR pictures, the receipt of purchase,and the serial and model numberIf you receive these pictures and then agree to repair/replace a unit, your company should stand behind the product they sellIf you have verified a unit as damaged/defective through pictures, your customer service standards should be on fixing the issue at no inconvenience to a consumerInstead your resolution to please a customer and keep them buying your product is for them to spend 3/the price in shipping as they did on your product! The customer service representative even pretended to be a supervisor when a superior was requested, suggesting, I as a consumer must be stupid to think it was a different personTerrible and embarrassing to myself as a consumerThe representative continued to say that any other supervisor was going to tell me the exact same thing and then stated she would have a supervisor from the "states" return my call within hoursCynthia did return my call the next day and provided me with the SAME rude service as the prior representative and never mentioned any other courier service as an optionSo, that tells me customer service BEGINS at the sign of a complaint.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello, after all the things they put me through including emails of the same picturesWhen I went to ship the item off once they sent me they finally sent me the return email the cost was $to ship it offThey don't pay for shippingSo the shipping was more than the actual televisionThe television was only $I feel like they try to discourage you with the email back and fourth and asking for a ton of things and then saying they haven't received them (even though you can see I clearly sent them)Since I past that test after images and two weeks they discouraged me by not paying for the shippingI'm very upsetI got the television fixed on my own which was $I'm so upset
Regards,
*** *** ***

I do apologize however, the serial number is on the back and visible for all customers to be able to take pictures as required. We will await for clear picture and then happily proceed.

I apologize the agents did not bring up our separate shipping method. Once again the customer is responsible for shipping the defective unit to us. The limited manufacturer warranty does not cover the shipping costs to us but will pay for the the replacement unit itself and its shipping. Unfortunately if you wish to have the unit replaced you must use the instructions given in the replacement process to replace it or you may contact us to set up the Manna service to come perform a swap.

Thank you for contacting us regarding your warranty claim issue.For your review is the warranty where a proof of purchase is required for warranty services:PROOF OF ORIGINAL PURCHASE — A sales receipt, invoice, or other proof of purchase specifying the original date of purchase, must be...

presented within the one (1) year warranty period to obtain warranty service. This warranty extends to the original purchaser and is not transferable. The factory applied serial number must appear on the Product or this warranty shall not apply.Please use the following link to further review your warrantyhttp://westinghouseelectronics.com/support/warranty/Unfortunately without a proof of purchase we will not be able to proceed with a warranty claim. You may contact your retailer and provide them the banking information you used to pay for the television and provide the serial number of the unit and they should be able to pull up a POINT OF SALE receipt. Unfortunately we do not have records of your purchase and we can only proceed with a valid copy of your receipt for warranty services.

If you would like to resubmit more photos for revision you can but we will need photos of the entire screen. I do apologize but the unit is damaged. The screen is cracked which the warranty does not cover damage. We will not be able to proceed with a warranty claim as the unit is damaged.

The customer was sent an example of what is required for a valid proof of purchase. The letter from Target clearly states they cannot produce a receipt after a long period of time and are unable to return or exchange as they have a 90 day return/exchange policy. A bank statement is not valid as it...

does not specify on what was purchased and the amount paid per item. In order to continue with the case the customer must provide a valid proof of purchase that includes the following.
1. Retailer that it was purchased from
2. Date of purchase
3. Item purchased
4. Amount paid for the item
5. Method of payment

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Description: Electronic Equipment & Supplies - Dealers, Electronic Equipment & Supplies - Wholesale & Manufacturers

Address: 500 N State College Blvd #1300, Orange, California, United States, 92868

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