Westinghouse Digital

Review: I purchased a 37" LED TV Model Number [redacted] from Target less than a year ago and have been trying to work it out with Westinghouse to get it repaired under warranty. I registered the product though they are saying I haven't. The television only worked about 4 months until it stopped turning on at all. I am very disappointed that still about 5 months later I still can't get them to fix the television. I believe that many people have made comments regarding their TVs breaking in the same manner and not honoring their warranty. I just want the television replaced or at the very least to be refunded my purchase price of 329.99 for the product. I am so disappointed in their product and am no longer satisfied with them. I literally sit on hold for 2-4 hours until I finally get someone on their support hotline who is nasty that I haven't registered it and I tell them I have and that I only want the TV fixed that is faulty. Even the first one I bought sealed from the factory was missing it's remote and base stand if that is any indication of their business. Should have walked away right then.Desired Settlement: I either want my product replaced, repaired, or be compensated (refunded) for a product that I can no longer use and have been trying in between my extremely busy schedule to get resolved directly with them.

Business

Response:

We do not have a case under the customers name. I have created one for him and have requested additional information to continue with his claim.

Review: I purchased [redacted] tv from a distributor of this Westinghouse product 9 months ago. The product is still under warranty and has several issues. I submitted an issue of 2 large areas of dead pixels (both as large as the end of your finger) in August. I have gotten terrible customer service because I do not have the original box and Westinghouse would not accept the credit card statement in which the purchase was made. After calling Target to obtain the receipt and sending several emails to Westinghouse regarding the receipt and pictures of the defects, today I receive an email stating that Westinghouse will replace with a refurbished television 4-5 weeks AFTER they receive the defective tv from me. Included in this email were specifics that the tv must be returned in "original packaging" and I am responsible for return shipping. Again, this is [redacted] flat screen tv. The shipping alone will be nearly 1/2 of the purchase price. I called Westinghouse about 3:00 am August 26,2015 and was told that "this is policy and there have been no other customers that have had an issue with paying return shipping". I spent at least 30 minutes on this call and asked for a supervisor, was put on hold and the exact same lady came back on the phone saying she was the supervisor. Again she told me the same thing as above. I asked for another supervisor and she said " they will tell you the same thing I just told you but I will send your complaint to the escalation department in the US to return your call in 48 hours". I am going on almost a month of jumping through hoops trying to get a defective product fixed and am receiving terrible customer service and I am unable to pay the extreme $ for return shipping. This is terrible business practices as we are not dealing with simply returning a small package! I am afraid of the amount of time it is taking to resolve this as the warranty does have a limit and feel like I am getting the run around so I will have no time for recourse.Desired Settlement: I would like for Westinghouse to resolve this defective product by either paying return shipping or allowing me to return it to the closest Target, which is an hour from my location, and returning me a new product. This defect is a result of the quality and a consumer should not be punished by paying more $ for return shipping due to the extreme cost because of the nature in size and weight.

Business

Response:

Thank you for contacting us regarding your issue.

Review: I respectfully submit this complaint with hopes that I can work with Westinghouse Digital, LLC representatives to resolve my issue. My television stopped working within the time frame of the manufacturer's warranty. Specifically, a vertical line is appearing across the screen. The unit has barely been used and there is not a scratch on it. There is clearly a manufacturing defect. Westinghouse representatives would not work with me because I cannot locate my receipt. Nowhere in the warranty I was given at time of purchase does it mention that I would need a receipt. Other companies identify their products by the serial and other numbers, so hopefully that is the case here.

With all due respect, I am submitting this complaint as a courtesy. If we cannot resolve the issue, I have prepared a civil complaint that I plan on filing with the Superior Court of New Jersey, Essex County, Civil Division, for the full amount of the defective television, plus court and other associated costs. I can prove that Westinghouse Digital, LLC has the "minimum contacts" necessary to force the company to litigate the civil complaint here in New Jersey in accordance with International Shoe Co. v. Washington, and other applicable case law. The complaint will cost me very little to file and litigate, yet the same cannot be said for Westinghouse. The average corporate attorney charges around $500 per hour or more, not counting traveling costs. Also, I can show that I have a legitimate claim upon which relief can and should be granted by the court.

However, I trust that there is an honest misunderstanding here and that we can work together to resolve this issue. I appreciate your time and consideration and look forward to hearing from you.

Version No: [redacted]

Serial No: [redacted]

Model No: [redacted]Desired Settlement: I would like my television replaced with one of equal or greater value, or a check for the current retail cost of the television.

Business

Response:

Thank you for contacting us regarding your warranty claim issue.

Review: I contacted Westinghouse in APril regarding a TV that I purchased from Sears at Christmas. My 90 days were up at Sears and my TV was still under warranty with Westinghouse. They sent me a Case Number which is [redacted] and a RMA number which is [redacted].I sent the TV UPS and have a tracking confirmation delivery of 5/5/14.I have called and left several messages regarding this matter. I have yet to receive any return calls. I have sent emails and have not received any return emails. It cost 600 to buy this TV at ChristmasIt cost me 175 to return this TV that broke within the first 4 months of owning it.I still do not have a TV or a status on when I will receive my TV and my shipping money back.Desired Settlement: I would either like a new TV sent to me and $175 shipping refunded OR$775 dollars and I will go buy another TV that works

Business

Response:

I will be sure to have a customer service agent contact the customer as soon as possible to have this resolved. The customer should be given the option of either a replacement unit or a refund for the amount paid for the television.

Per our warranty, we can not refund the money paid to ship the unit into our warehouse. All customers have to pay for shipping, in order to be covered by Westinghouse Digital.

Thank you .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of a full refund of purchase and shipping would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Approximately two years ago in August I bought a Westinghouse 42 inch television (LD4655VX) at SAMs Club in Cookeville, TN. As of 8/19/14 the LED bright light drive ceased to work. I contacted Westinghouse with the phone number that was in the warranty papers. I talked to three different people about the problem. All they would say was that the warranty was only for one year. The quality of this television is not good. They need to stand by their products. This is very poor quality. Upon looking at the internet found numerous complaints about the same problem. All of the complaints indicated their television was about two years old.

The cost to repair this problem was $163.87. I will not promote Westinghouse in any way.Desired Settlement: I would like to be reimbursed for my costs($163.87) to repair the television because obviously Westinghouse knows there is a problem even though it is out of warranty. A television should last more than two years.

Review: I bought a Westinghouse TV from a K-mart store in Shawano on 2/16/2014. The Shawano store is now closed down. I have a receipt but it does not specifically say Westinghouse TV on it. The TV stopped displaying a picture after about 6 months. I contacted Westinghouse support and sent them a copy of the receipt and told them the TV doesn't work. They told me my receipt(the only one I received from K-mart) doesn't have enough detail and I should contact K-mart support. I contacted K-mart support(Sears support now) and they said the only receipt they can give me is a copy of the one I have now. I can't believe I'm stuck with a nonworking TV after 6 months with no recourse.Desired Settlement: I would be happy with a new TV or a refund.

Business

Response:

The receipt the customer provided only states a check amount paid in the amount of $263.74 and policy on check payments.

The receipt needs to be specific on what the customer purchased, with what he provided it does not tell us if a TV was purchased or other items.

The receipt must include the following :

1. Retailer it was purchased from

2. Item purchased

3. Amount paid for the unit

5. Method of payment.

Review: TV was purchased at Target 9-3-2013 and quit working prior to 1 year warrenty, Westinghouse failing to honor warranty, fail to accept proof of purchase of bank statement and store letter and emails.Desired Settlement: repair or refund

Business

Response:

The customer was sent an example of what is required for a valid proof of purchase. The letter from Target clearly states they cannot produce a receipt after a long period of time and are unable to return or exchange as they have a 90 day return/exchange policy. A bank statement is not valid as it does not specify on what was purchased and the amount paid per item. In order to continue with the case the customer must provide a valid proof of purchase that includes the following.

1. Retailer that it was purchased from

2. Date of purchase

3. Item purchased

4. Amount paid for the item

5. Method of payment

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

On August 29th I sent this letter

from target (attached) along with a bank statement. This was their responce on

9-2-14; "Thank you for the documents you have provided. While these are

all acceptable proof, the letter must have a "store-stamp". Why was

it acceptable (except for the store stamp) at that time? I went to Target to

get stamp but they do not have one!

Then Target [redacted] sent an

email:

To whom it may concern,

I am writing to inform you that

Target #1980 is unable to reprint the receipt for Mr. [redacted] in order for

him to move forward with his claim. We do not have a store stamp to authorize

his letter, so accept this email as confirmation of his purchase. Please go

ahead and process his claim to assist my Guest. I appreciate your support in

this matter and you can contact me if you need further assistance.

Sincerely,

[redacted]| ¤Target

Store

Team Leader | Target 1980, Redondo Beach

[redacted]@Target.com

To confirm letter from Target! Then

Westinghouse stated it was not acceptable proof, (when on 9-2 it was?) It just

seems that whatever is sent to Westinghouse isn't good enough, you supply what

they ask for and then they want more and more! Westinghouse state they provided

an example of what was needed NO they didn't! Westinghouse has had 94

complaints in the last 12 months, and they have a F grade. The problem with the

TV I have that failed is due to a knowen problem. they just don't want to honor

their warranty! They look for any excuse.

The letter attached from Target

lists all required information for the warranty, but is missing a stamp (that

is not existing), but than is validated in a direct email from Target. I

believe that I supplied ample proof of the purchase and purchase date and the

warranty should be honored!

Regards,

Business

Response:

Per the email on September 17th 2014, sent by Target representative [redacted] Tuner; Due to the purchase being older than 90 days, we are unable to print, look up, or view the original receipt. I can't tell you the date of purchase, but I am sure the credit card statement that my Guest provided will provide you with that information. Please assist my Guest with the warranty that he purchased.

Review: In December 2013, I purchased from Kmart a Westinghouse 55-inch LED HDTV but did not buy an extended warranty. For quite a while, the television has had software boot defects that I decided to just deal with because the tv still functioned properly. Since I'm a student studying at Towson University, I went to spend the summer with my family in Southern Maryland, closer to where I work in the District of Columbia for DC Government and I left the television in my apartment in Baltimore. When I returned to my apartment, months later in the end of August 2014, the television was laying face down on the floor after falling off the stationary stand (with no elevation, slopes, etc.). I contacted the leasing office and they said maintenance did not enter the apartment at all in the summer besides to fix my hot water early June (while I was still in). I inspected the television to find out the Westinghouse manufactured base that is supposed to support and hold the TV upright is wobbly and cracked around the edges, likely causing the entire TV to fall. As a result, the TV has a huge series of cracks in the screen with a large portion of the screen unoperational. Westinghouse Digital refuses to accept the television for repair/replacement due to the "physical damage" even though the damage was CAUSED by the defective manufacturer's base mount. After researching the issue, multple people have also complained about the cheap quality of these bases.Desired Settlement: As a company, Westinghouse Digital should stand by every product they release in its entirety. This includes all of the parts whether they are mechanical, electrical, or something as simple as a screw-in base. Since the physical damage is not the result of misuse, but rather the fault of their own part, they should honor the replacement as part of the warranty. I would like a check in the FULL amount that I paid for the television because a replacement unit would only repeat the cycle with another cheap support base.

Business

Response:

Case was created for customer #[redacted] and was emailed for proof of purchase and pictures of the unit.

Review: I bought a TV from Sears in Sheboygan in Feb on 2014. The left side of my screen had started turning blue and I contacted Westinghouse in September and provided all information needed about the TV. I did not receive my replacement TV until December, in which I had to pay $100 for the delivery. When I received my replacement it was not only another defective TV, but they sent me a refurbished TV that I spent over $500 dollars on! After sending continuous emails to the company, they have now not replied to me in weeks.Desired Settlement: I want the money back that I spent the TV on PLUS the $100 I had to spend to ship a defective refurbished TV to myself

Business

Response:

Hello Thank you for contacting us in regards to your issue.

Review: I made it through the hour wait to talk to a person is customer services, explained that the TV now has vertical yellow & orange lines in the middle of the screen, they gave me a case number & said a tech specialist would call me back. A week later the tech called me back, asked me some more questions, they stated the TV needed replaced and said they would e-mail me a Warranty Return Authorization Number (WRAN) once I responded to the e-mail they would send to me with proof of purchase (invoice) which I have done twice via e-mail - no response either time, so I sent it via fax still no response, this has been done over a six week period of time. My last attempt to make contact was last week about 10 A.M. on Wednesday 5/28/14, went to hold for over 30 minutes and finally a message spoke and said their normal business hours are Mon-Fri 8 to 5 and to call back during normal business hours.The TV was purchased on 9/9/2013, it was just at 7 months old when the lines appeared, repair or replacement is included in the factory warranty.This is a no brainer, but I cannot get any kind of a response from Westinghouse now.Desired Settlement: I would prefer to be re-inbursed the full amount of the price paid for the TV from Newegg.com of $409.99.I was willing to ship the TV back for a replacement, but now as other complaints have mentioned, I have lost faith in Westinghouse due to their bad faith such as lossing returned TVs, telling other purchasers they never received such set back for warranty - etc.

Review: I purchased my Westinghouse 50 inch Led TV in March 2013. In the beginning of January 2014 the LED's started to go out in the middle of the TV. The TV had a years manufacturer warranty, so I contacted Westinghouse to start the warranty process in which I sent them pictures of the TV, Label, and Receipt. After already much going back and forth I finally got their decision that they would replace it, so they sent me a return label and I mailed them my TV in mid January. My case number is [redacted]. It is now March 27, 2014 and I have yet to receive my replacement TV. It is very difficult to even get through to them anymore, but when I do, on multiple occasions once I give the rep my case number the call is somehow disconnected after about 30-45 minutes of attempting to get someone on the line. I always ask for a manager, and they are never available and never call me back. When this first started, they stated the TV was on back order. One phone call the rep stated they just got the shipment in and I would be the first one to get one since I had been waiting so long, I called in a week later after I still didn't receive anything and the rep said it was still on back order. So something isn't right or they don't know what they are talking about or they are just lying. None of the reps have a sense of urgency, it's like they don't care. I was also declined for an upgrade to a 55 inch LED that was in stock. So basically I have been without my TV for over two months and I still haven't received it.Desired Settlement: I want them to send me my replacement 50 inch LED TV or give me an upgrade with something in stock so they can ship it to me. I've been waiting to long, and I'm tired of waiting.

Review: This is a formal Complaint against Westinghouse Digital, LLC, of Orange, CA, and its President, [redacted], my executive contact at Westinghouse corporation. I am the original Legal Owner of a 46" Westinghouse LED flat screen television. This property is an expensive piece of private Property and electronics consumer product. It is universally accepted knowledge that electronics are state of the art technology and are high ticket items. People, operating as retail consumers, expect their electronics to work, to be merchantable, and not be defective, and not perform. [redacted] is the President of the corporation and the contact. The remote control with this television set and system is defective. The volume button does NOT operate. Other buttons do NOT respond to activation. This is a customer abuse. The remote control model is Westinghouse RMT-11. A photo can be made available. This remote is a cheap plastic toy piece of junk. It is a piece of consumer garbage. Every customer that owns this remote control is playing with a cheap piece of plastic garbage toy. I cannot operate my TV without a quality remote control. I demand honor for Warranty, and to be provided with a quality, functional, long term durable remote control that will function is concert with my Westinghouse 46" LED TV, which was a birthday present and is current technology.Desired Settlement: Remedies:

(1.) A $30 refund check sent to the post office box address; OR

(2.) An IN KIND remote control replacement that operates in conjunction with the existing Westinghouse Digital LED 46" TV--a universal remote control that MUST have higher quality, greater durability, and a Warranty attached no less than 5 years, based on testing and company understood and manufactured quality control standards, e.g. A HIGH QUALITY, WELL FUNCTIONING, DURABLE REMOTE CONTROL FOR THIS TV.

Delivered by mail to the USPS post office box address.

Further questions at [redacted]; or reply by e-mail.

Business

Response:

Hello,

Review: We are trying to get my remote for my tv replaced. We will even pay for it if they will ever contact us with a price and how to order.We have contacted them at lease 4 times and requested this info. Twice they have emailed us and stated someone will contact you within 2 business days. This started back on 02/07/14. One time someone actually called using a blocked phone number so I had no way of calling them back. I can't understand how so big of a company that has been around forever can provide such poor service. I will never purchase another product from them because of this poor customer service.For all of the problems and inconvenience they should replace the remote for free.

Model Number [redacted]

Contract, Policy or Acct number - [redacted]

Desired Settlement: Provide us with the remote for the tv even if we have to pay for it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

HI;

Review: I purchased my TV from Target.com almost a year ago. My son was watchin TV on Tuesday and it shuts off. When he turns it bck on there were black streaks in the top. I called customer srvc and tried to describe what I saw and stated "it looks like internal cracks" the rep stated it wasnt covered d/t physical damage. I told him that it was not moved or touch. He had me take pictures and email them. I recvd an email last night and was told that the pict looked like ther was a point of impact???? Im totally confused because the tv was never moved except for when I moved into my apt and things were fine. How is this my fault when the TV just cut offDesired Settlement: I do not want another TV that will break before the year is up or right after. I want my money back so I can buy a better tv with a customer srvc department that will actually try to work with me

Business

Response:

Hello,Thank you for contacting us regarding your issue.

Review: I purchased a Westinghouse television that stopped working after three weeks. The screen was black when I turned it on. I missed the 30 day return deadline at Target by three days so they said that I had to work with the manufacturer for repair or replacement. I went to their website where I had registered the television and filled out their online customer service request. Their website promises a response within 48 hours. I waited three days and never heard from anyone. I called their customer service number. After being on hold for 16 minutes, I was prompted to leave a message. I left my phone number and described the problem with the television. I didn't get a response. I called again, multiple times. I called as soon as their customer service opened and at different times of day. Every time I was on hold for 16 minutes and then prompted to leave a message. None of my online or phone requests for service were acknowledged in any way. I have a television that doesn't work and I can't get the company to be responsible in any way.Desired Settlement: At first I just wanted the television replaced with one that works. But now that I know their customer service doesn't answer calls and doesn't return them, I don't want to risk having to go through multiple contact attempts if a replacement has the same flaw. I would like to return the television (which I shouldn't have to pay for since it's defective) and receive a refund.

Business

Response:

An email was sent to the customer on 9/26/14 requesting additional information to continue with the case.

On 9/23/14 customer provided some information but not the complete information. Once we receive the information requested we will send the replacement process. A refund unfortunately is not an option.

Review: I have a Westinhouse T.V. that is still in warranty. Westinghouse instructed me what I needed to do to have my T.V. replaced. The company was very difficult to get a hold of directly (I always got an answering service) and I was rarely called back. I was told I would have to find a box and pay to return the T.V. I spent almost two weeks trying to get ahold of the supervisor to see if I could just put a deposit down so that the new T.V. could be sent to me and I would return the broken T.V. in that same box. I finally stayed on hold for 45 minutes refusing to talk to anyone but the supervisor. I was then told that they did not have stock in my T.V. or any other T.V. to allow me to upgrade. I was told for two weeks that the stock is being replenished and they would immediately ship a T.V. out to me. That has yet to happen. I am now well over a month and a half without my T.V. or any resolve for that matter. I have contacted the company to let them know that I am filing a complaint with the Revdex.com.Desired Settlement: I would like my T.V. replaced or a refund if the T.V. can not be sent in a timely manner.

Business

Response:

Westinghouse emailed the customer to let him know that we do not have inventory at this point. There is no ETA on when Westinghouse will have stock. Once there is stock the customer will be notified.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Westinghouse emailed me to tell me that they still didn't have my TV to send and they did not have an ETA I Would Not Consider That A Resolution To My Problem. I Would Like The TV That Is Under Warranty Replaced Immediately Or A Full Refund Of The Purchase Price.

Regards,

Review: We purchased a Westinghouse flat screen TV and it stopped working perfectly in less than a year's time.We contacted Westinghouse to receive a Return Merchandise Authorization number and mailed it in on 4-18-14. We provided them with the tracking information and confirmed receipt, and were told that we would receive a new TV.As if 6-6-14, we've received nothing, have not been able to reach anyone by phone, have tried sending an email request for a status update and have heard nothing back. For the past several weeks, when we've tried calling the 800 number for the return center ([redacted], there's a message about their system switching and that we'll receive an email.It's almost been 2 months now since we sent in the TV. We need this to be resolved ASAP.Desired Settlement: We desire a new TV to be shipped immediately.

Business

Response:

We will have a call center agent contact this customer immediately. Will make sure a unit is sent out as soon as possible, If it has not been sent out already.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I returned a malfunctioning TV while under warranty. I was told that a replacement was shipped 3 times, but no replacement was ever shipped.

I first contacted Westinghouse digital in October 2013. I followed instructions for retruning the malfunctioning television. I was told they would contact me when it was received. They never contacted me. I called them - yes it had been received, they would contact me. They did not. I called again and was told a new Tv would be shipped. After a week one had not been shipped. I called again. I was told one would be shipped. I got a tracking number after a few days. The tracking number stated that the TV was delivered June 17 2014 - a date that has not yet occurred. I called again. "Fed-Ex delivered to the wrong address. When we get the TV back we'll re-ship it." I requested that they simply ship another one. They said yes. A

TV was not shipped. I called again. They would send one in 2 days. 2 weeks later a TV has not been shipped.

May case number was originally #[redacted]. I was then assigned a new case number of #[redacted]Desired Settlement: I want a new TV shipped

Business

Response:

Westinghouse called the customer and was advised that the TV was received and it is up and running. She did mention how unhappy she was with the transition and how Westinghouse handled her case. Westinghouse apologized for all the inconvenience. Westinghouse will close the case out.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I bought a Westinghouse 39" TV from a Sears store and brought it home and did not put it up for about 2 weeks. 4 weeks later we noticed a black shadow starting to appear across the entire screen. I tried to return to Sears but they only have a 30 day return policy on electronics. I called Westinghouse to inguire on the warranty. I had to take pictures of the tv and send them to them electronically. They authorized a return, gave me a return authorization number and told me to ship to the address provided and they would ship a replacement. The return cost me $60.00 on top of what I had just paid 2 months ago for a tv. 2 weeks after verifying with UPS that the tv was received I called to ask the status of the replacement. They said the tv was on back order as well as the substitute they would normally send for this one. I was told it would be a week or two. About a week later I received an email stating that the address I should ship my return to has been changed! What are they talking about? It was already shipped and received. I sent an email with no response, two days later another email, no response. I finally called again after them having my tv for 4 weeks, replacement still on back order! Call on week 5 ask to speak to a supervisor after holding for 25 minutes, on hold again for 10 minutes, supervisor in a meeting, will call when the meeting is over. Well, 4 days later and evidently the longest meeting in history no phone call. So here I am at 6 weeks on hold as I type this waiting for a supervisor again. 16 minutes so far. Their customer service is terrible, they don't return emails, the hold time is terrible. Really? Westinghouse does not have one stinking tv in stock to send a customer that has waited 6 weeks and the replacement hasn't even shipped. I wish I would have put the $60.00 I paid in shipping to buy a better brand. I have asked for just a refund but they don't do that. Well they evidently don't ship replacements either!Desired Settlement: I would really prefer my money back since I have lost all faith in this company, but I know that is unlikely to happen. I just want a tv that does not go bad in two months that I have to pay more money to ship back.

Business

Response:

We do have this customer set up to receive a replacement unit.

As of 5/14/14 we have units on backorder and are waiting to get these units in our warehouse to distribute . The customer will get a email from Westinghouse, as soon as the unit ships out with fedex tracking number and estimated delivery date.

I do apologize for the delay. I will make notes for this replacement to ship out as soon as possible.

Thank you.

Review: My husband and I bought a 50 inch LED TV from Target 1/2014. The TV was from Westinghouse. 1-2 months later, some of the pixels started going causing visible lines on the TV. We called Target but they said their warrantee does not kick in until the manufacturer expires. Westinghouse made us pay the $100 shipping fee to have their defective TV sent back. They then informed us that we may get a refurbished TV back. The number they proceed for customer service has placed me on hold for MANY minutes then just hung up. I left a message and have not heard back. Target just forwarded the message to admin. Westinghouse also told my husband he cannot not have a refund. So.... Customer service is awful, no refund, $100 to ship TV back and I may get a refurbished TV back.....Please helpThank youDesired Settlement: Refund or NEW TV

Business

Response:

Hello,