Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.EBTH's response is not accurateWhen an item is listed for auction a buyer has the option to request a shipping cost, provided by EBTHI gave the California address and a quote was given as $and some changeEBTH has record of this quote as confirmed by Ashely via phoneI ask that EBTH honor this initial quoteI agreed to buy an item for $and some change not $That's a significant differenceThe bidding closed the evening of July and my card was charged during the early morning of Aug That's barely a day to complete the purchaseI have a history of always paying for winning bids and do not believe having my card charged prematurely and an item sent to an address I didn't even request a quote for is honest or fair business practiceI agreed to pay the change fee of $even though I believed EBTH to be at fault for the change--if they hadn't charged my card and allowed me to check out the correct address would've been providedThe additional fee that brought charges to over $should have been approved as that was not the amount I agreed to pay for the itemI still agree to pay what was originally quote to me $(rounding up) and the change fee of $but the addition fee was never agreed to and still is notIf that is the final charge I cannot afford to purchase this itemThank you [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Please see attached linkThis goes to show how this ordeal is a misunderstanding on the part of EBTHIn the $90,of items purchased through EBTH I have not had any major issues until recentBelow is a link to the shipping policy and charge formulas for ***.https://www.***.com/assets/resources/media/value-added_pricing_daily.pdf [redacted] charges per for packages valued over Since EBTH uses [redacted] exclusivelyIdeally they should 1) know the terms of service with ***2) Have a discounted rate greater than the amount quoted on the sheetThis whole matter could be resolved with EBTH better understanding there own shippingI am not saying this to be rude, I am saying this to help them improve their business model when the shipping is currenlty the weakest portion IMO.Second refund the overage in shipping chargesThird reinstate my account so I can continue to work with EBTH and drive up bids and win interesting items.Thank you,*** Regards, [redacted]
Hello [redacted] ,Thank you for bringing this to my attention I'm pleased you took my call We have credited back your shipping If you have any concerns with shipping costs in the future, please contact our customer service team I've also sent you a $gift card We look forward to having you discovering new items on our siteThank you again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Thank you for the opportunity to respond to these concernsMr [redacted] purchased the [redacted] trucks on 1/for $He purchased another item for $and paid $in shippingHis total invoice was $155.96, as can be seen in the attached invoiceMr***’s damage claim was sent to him by a customer service representative in response to a phone call on 1/He responded later that morningIt was then put into the queue to be answered by our shipping teamThe Revdex.com complaint came in on 1/which was the same day the shipping team pulled it from their queueThese two things happened independently of one anotherIn the event of a damaged item, we have a process to follow in order to ensure we can recoup any losses and address any packing issuesPart of this process includes the buyer sending us several photographsIn Mr***’s instance, this was done over the course of several emails, along with requests for clarification from our shipping teamWe were not dragging our feet, we were simply following procedureWe have sent Mr [redacted] a return shipping labelWe have asked him to pack up all the parts and send them back to usWhen we receive it, we will issue a refund of $116, which is the purchase price of the items along with half of the shipping costThis was all included in our email exchange with Mr***Thank you for your consideration, EBTH
Thank you for the opportunity to respond to these concernsMr [redacted] purchased a [redacted] vase on 1/24, invoice [redacted] , for $With shipping and sales tax, his total purchase was $On 2/7, Mr [redacted] called our customer service department to let us know that the item had chips that were not describedHe was asked to send photographs to our email address and we received themThe photos were sent to our shipping department and, after some consideration, we let Mr [redacted] know that the chips he sent pictures of can be seen in the item photographs on 2/The chips in question are on the base of the pieceThough they are not listed in the item description, they are photographed and can be seen clearlyWe use a combination of description and photography to showcase any flaws items may havePer our terms and conditions, “All items are sold “as is” and you are aware that, unless otherwise stated, the items sold on the Site are not new nor in perfect condition, may require touor repairs prior to use and the available information about these items may be limitedEBTH will not list every flaw associated with each item as these are to be expectedIn the case of obvious faults (chips, cracks, significant damage, etc.) EBTH does its best to list the fault within the descriptionEBTH will provide descriptions based on its assessment of an itemHowever, you should not assume that our assessment of condition will be the same as your assessmentIt is your responsibility to read and review all descriptions and images of an item before bidding.”We cannot refund Mr [redacted] Thank you for your consideration,EBTH
Thank you for the opportunity to further respond to these concernsPer our terms and conditions, “For your convenience, EBTH provides certain e-mail, push and SMS communications regarding the status of ongoing salesThese communications are provided as a courtesy only and are not official bid status communicationsThe failure to receive a notification of a winning bid does not relieve you from your contractual obligations as the winning bidder.” This means that, Ms [redacted] was responsible for picking up her items, regardless of the SMS messagingAdditionally, she was emailed with her winning invoice information following her winning bid, at which point she would have been able to retrieve any and all relevant pick up information from the EBTH websiteOur tech team is still investigating Ms [redacted] ’s SMS messagingWhile we are unable to make her desired change to our app, we do have links to our terms and conditions located within the appThis invoice was held at our [redacted] showroom for Ms [redacted] to pick up for days before it was shippedWe are unable to refund her shipping furtherThank you for your consideration,EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have uploaded two pictures so we can eliminate the subjectivity The first photo attached is directly from the EBTH auction posting The focus needs to be on the white areas of the rug in the picture The second picture is what we received I would like to understand how these two pictures are the same as EBTH is claiming? Further, when we took the rug in to an expert, he noted the rugs cannot be the same or the picture from EBTH was doctored from its present conditionWe understand that we purchased the rug in a "as-is" condition but we did not pick up the rug that was pictured/represented by EBTH If that rug is available, we would be happy to pick that one up?This is a material misrepresentation by EBTH and that is why we are seeking a partial reimbursement of the restoration of this rug We are not asking for a full recovery and feel that we are being more than fair by only asking for partial Regards, [redacted]
Thank you for the opportunity to respond to these concernsMr [redacted] purchased a pair of Custom Made [redacted] for $on 7/19, B- [redacted] With sales tax and shipping, his final total was $200.31.Mr [redacted] sent an email to our customer service department to let them know that the bows were left handed, which he thought warranted a refundThe customer service representative with whom he spoke let him know that the description did not indicate whether the bows were left handed or right handed and, therefore, a refund would not be offeredEBTH uses a combination of photography and cataloging to describe the itemsThough the description does not state whether the bows are left handed or right handed, it can be determined from the photographs that both bows are right handed Based on knowledge gained from brief internet research, when a bow is right handed, it is held in the left hand and drawn with the right hand, with the arrow stabilizer shelf on the grip on left hand side of the bow from the shooter’s perspectiveIn the photo “ [redacted] Bows 1,” both bows are shownBased on the curvature of the limbs, it can be determined that the bows are shown on the right hand side, from the shooter’s perspectiveThe grip of each bow bends inward towards the shooterThe photo “ [redacted] Bows 2” shows the grip of the darker colored bow on the left hand side from the shooter’s perspective, based on the opposite direction of the bend in the gripOn this side, we can see the arrow stabilizerThe photo “ [redacted] Bows 3” shows the grip of the lighter colored bow on the left hand side from the shooter’s perspective, based on the opposite direction of the bend in the gripOn this side, we can see the arrow stabilizerSince the arrow stabilizer on both bows is on the left hand side based on the shooter’s perspective, it appears, based on the photos, that the bows are both right handedWe cannot refund Mr***.Thank you for your consideration,EBTH
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Thank you for the opportunity to respond to these concernsOn 1/21, Ms [redacted] purchased a concrete planter from us for $on invoice [redacted] It was lost, so we refunded $in totalOn 12/11, Ms [redacted] purchased a crystal figurine for $on invoice [redacted] , along with another item The figurine did not arrive with the other piece and we determined that it had also been lostWe issued Ms [redacted] at total refund of $506.81, which included the item, the tax, and half of the shipping costOn 12/30, Ms [redacted] purchased a [redacted] from a sale in [redacted] for $14,We do not typically charge tax on cars, as tax is paid by the buyer when the car is registered to their name, but we mistakenly did charge a 6% sales tax on this carMs [redacted] paid this invoice with a wire transfer, so we requested a refund check of $be sent to her on 2/It can take up to two weeks for these requests to be processed, so she will receive a check soonWe are working hard to improve both our shipping process and costWe know this will improve the buyer’s experienceUnfortunately, Ms [redacted] has experienced several missteps in our shipping processIn each instance we have worked with her to provide a refund, either full or partial, depending on the invoiceThere are some pieces on she is working with our shipping department on to receive refunds to cover repair costs to itemsWhen a customer experiences a problem, such as a lost item, mischarged tax, or a damaged item, our best course of action is to work with the customer to refund the appropriate amount of moneyWe would not expect a customer to pay for an item they did not receive and we work hard to come to the best solution for damaged itemsThank you for the opportunity to respond to these concerns,EBTH
Thank you for the opportunity to respond We have done a deep review of the sellers complaints to capture all items as it pertains to his claims In our opinion, EBTH has gone way above and beyond for this seller -The seller claimed that EBTH damaged a console table of his EBTH, at their own cost and labor, repaired the table and invested extensive hours to complete the repairs with our restoration expert We read a communication with the seller and his Sales Representative that stated it was a restored piece and he would be filing a claim against the Greenwich store he purchased this item from The table sold for approximately $5,000.-We own there was an error in the way the desk was handled We couldn't locate the key and EBTH doesn't sell locked items When we located the key, which had been attached to the inside of our POD, we listed the item and it performed at a value of approximately $7,000.-The Lamp shade was misrepresented as a Sea Turtle shell We have done our due diligence and the items are to be sold in state only and the buyer must provide proof of being a state resident We packaged the lamp shade (shell) well and shipped the item We have insurance on the package itself, but according to our contract with the seller, he would have to file a claim against his personal property insurance We offered him a comparable refund due to the item being an item that is not sellable by EBTH and our multi-state auction platform Our Sales Specialist also went above and beyond for this seller He broke company policy to purchase back the base of the lamp for the seller He then shipped that back to the seller so he could unite the lamp and the shell The shell, from statements we have taken, had wear on the edgesWe have offered the seller fair compensation We are unable to compensate a customer based on future resale.We have completed our contractual obligation to the seller and believe we brought him a fair return for his items We have addressed the compensation for the shell, which was deemed unsellable Thank you.EBTH
Thank you for further allowing us to respond to your concerns EBTH is a licensed auction house operating within all state and local guidelines where we have marketsWe are committed to creating the best experience for all of our buyers and sellersWe strive to keep all operations transparent and are strictly against any fraudulent activityAdditionally, our shipping charges are set by our carriers and packersIn the event that a shipping cost is quoted too high, our available course of action is to confirm the weight and dimensions with the shipper to ensure accurate quoting; if it is not accurate, we will adjust it to the appropriate costThe invoice you included was for item number [redacted] , a black ceramic lamp very similar to the purchased lamp, shipped for $The lamp purchased in the invoice in question, item [redacted] , a blue ceramic lamp, is slightly larger but the two lamps are stylistically similar [redacted] had dimensions of 5.5” x 10” x 5.5”This piece shipped from our Cincinnati warehouse, allowing us to enter precise data for the packingUpon further investigation, we were able to determine that the dimensions and weight entered originally for item [redacted] were 10” x 15” x 10” with no weight, prohibiting accurate data for the parcel from being enteredBecause it was available for local pickup in Louisville, the parcel data was added after the lamp was picked up and assessed at our local shipping facility At that point, we were able to assign a weight and packing cost to it, which raised the price to approximately $At that point, we were able to assign a weight and packing material to it, which raised the price to approximately $When [redacted] requested for this to be looked at, we were able to reach out to our shipping vendor who lowered it to $That said, with the new information regarding the dimensions, we can see that the lack of a weight added to the piece prohibited accurate parcel data from being createdWe have determined that it was very possible, based on the erroneous shipping data entered on our part, that [redacted] could have gotten a shipping quote of around $ We would like to refund an additional $for shipping, bringing the shipping quote to $Additionally, because we made a mistake, we would like to offer [redacted] a gift card for use on a future purchase This was an unusual and unique situation, far out of the norm for how we conduct businessWe offer our deepest apologies and we will work to ensure that it does not happen again Thanks for your consideration, EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]In the response from EBTH it is clear that they don't want to take any responsibility for misleading customers For instance; every representative I talked to was made aware of the fact that the property was in [redacted] KY, a simple google search or basic knowledge would have allowed them to know that this is outside (of what I now know) of their small circle that would qualify for 35% commission However, it was until late November until the first mention of a 45% commission was mentioned to meAlso, I have attached the last few email correspondences between myself and EBTH and it clearly states that EBTH had said they would seek additional quotes but did not do so, instead decided to just ignore my attempts to reach them Also, Mr [redacted] did in fact state that EBTH would be willing to split the cost of the movers and that was the primary reason for EBTH taking the lead on getting quotesIn my opinion this is a clear bait and switch scheme in which the business in question refuses to provide full details of the offering until they feel they have you hooked I would urge Revdex.com to place a negative note in their file and ask them to remove any reference to 35% commission from their website and other advertising Regards, [redacted]
Thank you for the opportunity to respond to these concerns We can see that Mr [redacted] already has a damage claim he is actively working with our shipping department onWe have procedure in place for instances of damageBy working with our team, we are confident we will find a resolution with Mr*** Thank you for your consideration, EBTH
Dear ***,Thanks for your email regarding your shipping concerns It appears after some follow-up, our shipping vendor was able to get your items delivered on 7/ As we have grown as an organization, we continue to work on improving on processes Your feedback helps in this process A couple of things happened here.We learned that declined credit cards can cause large delays from our shipping companies The two week delay in payment collection put your item into exception status at their fulfillment center We need to automate the change in status to paid so they can begin the process The verbal authorization took too long.Cards that decline multiple times in our system are automatically deactivated for security and non-payment reasons We didn't realize that our update emails for credit cards were going out on these also Our programmers have changed this.We continually strive to drive freight prices down Unfortunately, our shipping process is not like a company that has warehouses We need to have a company pick up an unpacked item at a home, take it to their facility, package it, and connect with a shipping provider Most companies only have to do the last step The glassware you purchased tends to be very expensive in this scenario That is why we have the advance quoting We are not sure why you saw $for shipping on these items as our logs do not show a quote generated for this amount In good faith, your freight on your invoice has been adjusted to that amount and a refund processed.We are sorry about the shipping delay and any inconveniences you experienced.The EBTH Team
***,Good speaking with you.We have reached out to [redacted] on six occasions to speak with [redacted] at [redacted] We refunded $for shipping on 6/9/to the card ending in She had missed the pickup and we even gave her the option to pickup in the Columbus Showroom She has challenged the fee with her bank, so we have the $on hold until the bank issues a resolution.Hope this is helpful Here is a backend view from our internal system showing our actions Thanks!SEE ATTACHED PDF
Thank you for the opportunity to respond to these concerns National regulation prohibits the interstate sale of tortoise and turtle shell itemsBecause of this, EBTH should not have taken the lamp from Mr [redacted] ’s sale in New York to our warehouse in OhioUnfortunately, at the time of this, we did not realize we could not sell the shell lampWhen we determined that we couldn’t, we did send it back We can only offer credit for comparable items found on our websiteThis is the price that those items could have been expected to fetch had they gone to auctionAfter comparing the attached photograph of the lamp with our comparable itemswe are prepared to offer Mr [redacted] a gift card for $for use on a future itemWe have sold two unrestricted large reptile shells in the past, and this offer is based on those prices [redacted] We would like to have Mr [redacted] send us pictures of the damage to the lamp, as well as the packaging Thank you for your consideration EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I want compensated for the money they took....including all NSF fees and either refunded for the merchandise or I want my stuff since they fraudulently stole money from me!!!!THEY ARE THIEVES AND YOU GUIYS ARE NOT HOLDING THEM ACCOUTNABLE> I WANT MY MONEY AND DAMAGES ALONG WITH ALL NSF CHARGES> THEY OWE ME PLUS over IN NSF FEES - THEY ARE DOING EVERYTHING THEY CAN TO AVOID DOING THE RIGHT THING....AT THIS TIME THEY NEED TO PROVIDE ME WITH A TOTAL OF $895- $they stole, $for ruining my daughters graduation, 100% Interest of $since this has gone on for a month AND $in NSF feesTHEY HAVE NEVER CALLED EVERY TIME I CALL IT IS EITHER BUSY OR I AM ON HOLD FOREVER I HAVE HAD CONTACT WITH PATRICK AND HE IS AN ABSOLUTE IT!!!!THIS IS FRAUD AND YOU ARE NOT FORCING THEIR HAND BUT ALLOWING THEM TO CONTUNIE TO STEAL FROM PEOPLE THIS NEEDS RESOLVED NO LATER THAN FRIDAY OR I WILL CONTACT AN ATTORNEY AND SUE THE PANTS OFF OF EVERYONE I CAN!@!!!!!!!!!Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.EBTH has made several statements At no time was I offered a refund until AFTER I filed a complaint with Revdex.com The email from 7/did not offer a refund I still have the email Before I ever contacted Revdex.com I checked the status of my item It was shown as PACKED It was never mailed, I received no email stating that the item had been mailed, no tracking number After I filed my complaint with EBTH I checked the status of my package which was changed from packed to cancelled It showed that $was refunded I have received no refund from EBTH yet They never responded to me until Revdex.com intervenedI have received an email with the gift certificate I won't do business with them again Regards, [redacted] Twigg
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.EBTH's response is not accurateWhen an item is listed for auction a buyer has the option to request a shipping cost, provided by EBTHI gave the California address and a quote was given as $and some changeEBTH has record of this quote as confirmed by Ashely via phoneI ask that EBTH honor this initial quoteI agreed to buy an item for $and some change not $That's a significant differenceThe bidding closed the evening of July and my card was charged during the early morning of Aug That's barely a day to complete the purchaseI have a history of always paying for winning bids and do not believe having my card charged prematurely and an item sent to an address I didn't even request a quote for is honest or fair business practiceI agreed to pay the change fee of $even though I believed EBTH to be at fault for the change--if they hadn't charged my card and allowed me to check out the correct address would've been providedThe additional fee that brought charges to over $should have been approved as that was not the amount I agreed to pay for the itemI still agree to pay what was originally quote to me $(rounding up) and the change fee of $but the addition fee was never agreed to and still is notIf that is the final charge I cannot afford to purchase this itemThank you [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Please see attached linkThis goes to show how this ordeal is a misunderstanding on the part of EBTHIn the $90,of items purchased through EBTH I have not had any major issues until recentBelow is a link to the shipping policy and charge formulas for ***.https://www.***.com/assets/resources/media/value-added_pricing_daily.pdf [redacted] charges per for packages valued over Since EBTH uses [redacted] exclusivelyIdeally they should 1) know the terms of service with ***2) Have a discounted rate greater than the amount quoted on the sheetThis whole matter could be resolved with EBTH better understanding there own shippingI am not saying this to be rude, I am saying this to help them improve their business model when the shipping is currenlty the weakest portion IMO.Second refund the overage in shipping chargesThird reinstate my account so I can continue to work with EBTH and drive up bids and win interesting items.Thank you,*** Regards, [redacted]
Hello [redacted] ,Thank you for bringing this to my attention I'm pleased you took my call We have credited back your shipping If you have any concerns with shipping costs in the future, please contact our customer service team I've also sent you a $gift card We look forward to having you discovering new items on our siteThank you again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Thank you for the opportunity to respond to these concernsMr [redacted] purchased the [redacted] trucks on 1/for $He purchased another item for $and paid $in shippingHis total invoice was $155.96, as can be seen in the attached invoiceMr***’s damage claim was sent to him by a customer service representative in response to a phone call on 1/He responded later that morningIt was then put into the queue to be answered by our shipping teamThe Revdex.com complaint came in on 1/which was the same day the shipping team pulled it from their queueThese two things happened independently of one anotherIn the event of a damaged item, we have a process to follow in order to ensure we can recoup any losses and address any packing issuesPart of this process includes the buyer sending us several photographsIn Mr***’s instance, this was done over the course of several emails, along with requests for clarification from our shipping teamWe were not dragging our feet, we were simply following procedureWe have sent Mr [redacted] a return shipping labelWe have asked him to pack up all the parts and send them back to usWhen we receive it, we will issue a refund of $116, which is the purchase price of the items along with half of the shipping costThis was all included in our email exchange with Mr***Thank you for your consideration, EBTH
Thank you for the opportunity to respond to these concernsMr [redacted] purchased a [redacted] vase on 1/24, invoice [redacted] , for $With shipping and sales tax, his total purchase was $On 2/7, Mr [redacted] called our customer service department to let us know that the item had chips that were not describedHe was asked to send photographs to our email address and we received themThe photos were sent to our shipping department and, after some consideration, we let Mr [redacted] know that the chips he sent pictures of can be seen in the item photographs on 2/The chips in question are on the base of the pieceThough they are not listed in the item description, they are photographed and can be seen clearlyWe use a combination of description and photography to showcase any flaws items may havePer our terms and conditions, “All items are sold “as is” and you are aware that, unless otherwise stated, the items sold on the Site are not new nor in perfect condition, may require touor repairs prior to use and the available information about these items may be limitedEBTH will not list every flaw associated with each item as these are to be expectedIn the case of obvious faults (chips, cracks, significant damage, etc.) EBTH does its best to list the fault within the descriptionEBTH will provide descriptions based on its assessment of an itemHowever, you should not assume that our assessment of condition will be the same as your assessmentIt is your responsibility to read and review all descriptions and images of an item before bidding.”We cannot refund Mr [redacted] Thank you for your consideration,EBTH
Thank you for the opportunity to further respond to these concernsPer our terms and conditions, “For your convenience, EBTH provides certain e-mail, push and SMS communications regarding the status of ongoing salesThese communications are provided as a courtesy only and are not official bid status communicationsThe failure to receive a notification of a winning bid does not relieve you from your contractual obligations as the winning bidder.” This means that, Ms [redacted] was responsible for picking up her items, regardless of the SMS messagingAdditionally, she was emailed with her winning invoice information following her winning bid, at which point she would have been able to retrieve any and all relevant pick up information from the EBTH websiteOur tech team is still investigating Ms [redacted] ’s SMS messagingWhile we are unable to make her desired change to our app, we do have links to our terms and conditions located within the appThis invoice was held at our [redacted] showroom for Ms [redacted] to pick up for days before it was shippedWe are unable to refund her shipping furtherThank you for your consideration,EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have uploaded two pictures so we can eliminate the subjectivity The first photo attached is directly from the EBTH auction posting The focus needs to be on the white areas of the rug in the picture The second picture is what we received I would like to understand how these two pictures are the same as EBTH is claiming? Further, when we took the rug in to an expert, he noted the rugs cannot be the same or the picture from EBTH was doctored from its present conditionWe understand that we purchased the rug in a "as-is" condition but we did not pick up the rug that was pictured/represented by EBTH If that rug is available, we would be happy to pick that one up?This is a material misrepresentation by EBTH and that is why we are seeking a partial reimbursement of the restoration of this rug We are not asking for a full recovery and feel that we are being more than fair by only asking for partial Regards, [redacted]
Thank you for the opportunity to respond to these concernsMr [redacted] purchased a pair of Custom Made [redacted] for $on 7/19, B- [redacted] With sales tax and shipping, his final total was $200.31.Mr [redacted] sent an email to our customer service department to let them know that the bows were left handed, which he thought warranted a refundThe customer service representative with whom he spoke let him know that the description did not indicate whether the bows were left handed or right handed and, therefore, a refund would not be offeredEBTH uses a combination of photography and cataloging to describe the itemsThough the description does not state whether the bows are left handed or right handed, it can be determined from the photographs that both bows are right handed Based on knowledge gained from brief internet research, when a bow is right handed, it is held in the left hand and drawn with the right hand, with the arrow stabilizer shelf on the grip on left hand side of the bow from the shooter’s perspectiveIn the photo “ [redacted] Bows 1,” both bows are shownBased on the curvature of the limbs, it can be determined that the bows are shown on the right hand side, from the shooter’s perspectiveThe grip of each bow bends inward towards the shooterThe photo “ [redacted] Bows 2” shows the grip of the darker colored bow on the left hand side from the shooter’s perspective, based on the opposite direction of the bend in the gripOn this side, we can see the arrow stabilizerThe photo “ [redacted] Bows 3” shows the grip of the lighter colored bow on the left hand side from the shooter’s perspective, based on the opposite direction of the bend in the gripOn this side, we can see the arrow stabilizerSince the arrow stabilizer on both bows is on the left hand side based on the shooter’s perspective, it appears, based on the photos, that the bows are both right handedWe cannot refund Mr***.Thank you for your consideration,EBTH
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Thank you for the opportunity to respond to these concernsOn 1/21, Ms [redacted] purchased a concrete planter from us for $on invoice [redacted] It was lost, so we refunded $in totalOn 12/11, Ms [redacted] purchased a crystal figurine for $on invoice [redacted] , along with another item The figurine did not arrive with the other piece and we determined that it had also been lostWe issued Ms [redacted] at total refund of $506.81, which included the item, the tax, and half of the shipping costOn 12/30, Ms [redacted] purchased a [redacted] from a sale in [redacted] for $14,We do not typically charge tax on cars, as tax is paid by the buyer when the car is registered to their name, but we mistakenly did charge a 6% sales tax on this carMs [redacted] paid this invoice with a wire transfer, so we requested a refund check of $be sent to her on 2/It can take up to two weeks for these requests to be processed, so she will receive a check soonWe are working hard to improve both our shipping process and costWe know this will improve the buyer’s experienceUnfortunately, Ms [redacted] has experienced several missteps in our shipping processIn each instance we have worked with her to provide a refund, either full or partial, depending on the invoiceThere are some pieces on she is working with our shipping department on to receive refunds to cover repair costs to itemsWhen a customer experiences a problem, such as a lost item, mischarged tax, or a damaged item, our best course of action is to work with the customer to refund the appropriate amount of moneyWe would not expect a customer to pay for an item they did not receive and we work hard to come to the best solution for damaged itemsThank you for the opportunity to respond to these concerns,EBTH
Thank you for the opportunity to respond We have done a deep review of the sellers complaints to capture all items as it pertains to his claims In our opinion, EBTH has gone way above and beyond for this seller -The seller claimed that EBTH damaged a console table of his EBTH, at their own cost and labor, repaired the table and invested extensive hours to complete the repairs with our restoration expert We read a communication with the seller and his Sales Representative that stated it was a restored piece and he would be filing a claim against the Greenwich store he purchased this item from The table sold for approximately $5,000.-We own there was an error in the way the desk was handled We couldn't locate the key and EBTH doesn't sell locked items When we located the key, which had been attached to the inside of our POD, we listed the item and it performed at a value of approximately $7,000.-The Lamp shade was misrepresented as a Sea Turtle shell We have done our due diligence and the items are to be sold in state only and the buyer must provide proof of being a state resident We packaged the lamp shade (shell) well and shipped the item We have insurance on the package itself, but according to our contract with the seller, he would have to file a claim against his personal property insurance We offered him a comparable refund due to the item being an item that is not sellable by EBTH and our multi-state auction platform Our Sales Specialist also went above and beyond for this seller He broke company policy to purchase back the base of the lamp for the seller He then shipped that back to the seller so he could unite the lamp and the shell The shell, from statements we have taken, had wear on the edgesWe have offered the seller fair compensation We are unable to compensate a customer based on future resale.We have completed our contractual obligation to the seller and believe we brought him a fair return for his items We have addressed the compensation for the shell, which was deemed unsellable Thank you.EBTH
Thank you for further allowing us to respond to your concerns EBTH is a licensed auction house operating within all state and local guidelines where we have marketsWe are committed to creating the best experience for all of our buyers and sellersWe strive to keep all operations transparent and are strictly against any fraudulent activityAdditionally, our shipping charges are set by our carriers and packersIn the event that a shipping cost is quoted too high, our available course of action is to confirm the weight and dimensions with the shipper to ensure accurate quoting; if it is not accurate, we will adjust it to the appropriate costThe invoice you included was for item number [redacted] , a black ceramic lamp very similar to the purchased lamp, shipped for $The lamp purchased in the invoice in question, item [redacted] , a blue ceramic lamp, is slightly larger but the two lamps are stylistically similar [redacted] had dimensions of 5.5” x 10” x 5.5”This piece shipped from our Cincinnati warehouse, allowing us to enter precise data for the packingUpon further investigation, we were able to determine that the dimensions and weight entered originally for item [redacted] were 10” x 15” x 10” with no weight, prohibiting accurate data for the parcel from being enteredBecause it was available for local pickup in Louisville, the parcel data was added after the lamp was picked up and assessed at our local shipping facility At that point, we were able to assign a weight and packing cost to it, which raised the price to approximately $At that point, we were able to assign a weight and packing material to it, which raised the price to approximately $When [redacted] requested for this to be looked at, we were able to reach out to our shipping vendor who lowered it to $That said, with the new information regarding the dimensions, we can see that the lack of a weight added to the piece prohibited accurate parcel data from being createdWe have determined that it was very possible, based on the erroneous shipping data entered on our part, that [redacted] could have gotten a shipping quote of around $ We would like to refund an additional $for shipping, bringing the shipping quote to $Additionally, because we made a mistake, we would like to offer [redacted] a gift card for use on a future purchase This was an unusual and unique situation, far out of the norm for how we conduct businessWe offer our deepest apologies and we will work to ensure that it does not happen again Thanks for your consideration, EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]In the response from EBTH it is clear that they don't want to take any responsibility for misleading customers For instance; every representative I talked to was made aware of the fact that the property was in [redacted] KY, a simple google search or basic knowledge would have allowed them to know that this is outside (of what I now know) of their small circle that would qualify for 35% commission However, it was until late November until the first mention of a 45% commission was mentioned to meAlso, I have attached the last few email correspondences between myself and EBTH and it clearly states that EBTH had said they would seek additional quotes but did not do so, instead decided to just ignore my attempts to reach them Also, Mr [redacted] did in fact state that EBTH would be willing to split the cost of the movers and that was the primary reason for EBTH taking the lead on getting quotesIn my opinion this is a clear bait and switch scheme in which the business in question refuses to provide full details of the offering until they feel they have you hooked I would urge Revdex.com to place a negative note in their file and ask them to remove any reference to 35% commission from their website and other advertising Regards, [redacted]
Thank you for the opportunity to respond to these concerns We can see that Mr [redacted] already has a damage claim he is actively working with our shipping department onWe have procedure in place for instances of damageBy working with our team, we are confident we will find a resolution with Mr*** Thank you for your consideration, EBTH
Dear ***,Thanks for your email regarding your shipping concerns It appears after some follow-up, our shipping vendor was able to get your items delivered on 7/ As we have grown as an organization, we continue to work on improving on processes Your feedback helps in this process A couple of things happened here.We learned that declined credit cards can cause large delays from our shipping companies The two week delay in payment collection put your item into exception status at their fulfillment center We need to automate the change in status to paid so they can begin the process The verbal authorization took too long.Cards that decline multiple times in our system are automatically deactivated for security and non-payment reasons We didn't realize that our update emails for credit cards were going out on these also Our programmers have changed this.We continually strive to drive freight prices down Unfortunately, our shipping process is not like a company that has warehouses We need to have a company pick up an unpacked item at a home, take it to their facility, package it, and connect with a shipping provider Most companies only have to do the last step The glassware you purchased tends to be very expensive in this scenario That is why we have the advance quoting We are not sure why you saw $for shipping on these items as our logs do not show a quote generated for this amount In good faith, your freight on your invoice has been adjusted to that amount and a refund processed.We are sorry about the shipping delay and any inconveniences you experienced.The EBTH Team
***,Good speaking with you.We have reached out to [redacted] on six occasions to speak with [redacted] at [redacted] We refunded $for shipping on 6/9/to the card ending in She had missed the pickup and we even gave her the option to pickup in the Columbus Showroom She has challenged the fee with her bank, so we have the $on hold until the bank issues a resolution.Hope this is helpful Here is a backend view from our internal system showing our actions Thanks!SEE ATTACHED PDF
Thank you for the opportunity to respond to these concerns National regulation prohibits the interstate sale of tortoise and turtle shell itemsBecause of this, EBTH should not have taken the lamp from Mr [redacted] ’s sale in New York to our warehouse in OhioUnfortunately, at the time of this, we did not realize we could not sell the shell lampWhen we determined that we couldn’t, we did send it back We can only offer credit for comparable items found on our websiteThis is the price that those items could have been expected to fetch had they gone to auctionAfter comparing the attached photograph of the lamp with our comparable itemswe are prepared to offer Mr [redacted] a gift card for $for use on a future itemWe have sold two unrestricted large reptile shells in the past, and this offer is based on those prices [redacted] We would like to have Mr [redacted] send us pictures of the damage to the lamp, as well as the packaging Thank you for your consideration EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I want compensated for the money they took....including all NSF fees and either refunded for the merchandise or I want my stuff since they fraudulently stole money from me!!!!THEY ARE THIEVES AND YOU GUIYS ARE NOT HOLDING THEM ACCOUTNABLE> I WANT MY MONEY AND DAMAGES ALONG WITH ALL NSF CHARGES> THEY OWE ME PLUS over IN NSF FEES - THEY ARE DOING EVERYTHING THEY CAN TO AVOID DOING THE RIGHT THING....AT THIS TIME THEY NEED TO PROVIDE ME WITH A TOTAL OF $895- $they stole, $for ruining my daughters graduation, 100% Interest of $since this has gone on for a month AND $in NSF feesTHEY HAVE NEVER CALLED EVERY TIME I CALL IT IS EITHER BUSY OR I AM ON HOLD FOREVER I HAVE HAD CONTACT WITH PATRICK AND HE IS AN ABSOLUTE I
T!!!!THIS IS FRAUD AND YOU ARE NOT FORCING THEIR HAND BUT ALLOWING THEM TO CONTUNIE TO STEAL FROM PEOPLE THIS NEEDS RESOLVED NO LATER THAN FRIDAY OR I WILL CONTACT AN ATTORNEY AND SUE THE PANTS OFF OF EVERYONE I CAN!@!!!!!!!!!Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.EBTH has made several statements At no time was I offered a refund until AFTER I filed a complaint with Revdex.com The email from 7/did not offer a refund I still have the email Before I ever contacted Revdex.com I checked the status of my item It was shown as PACKED It was never mailed, I received no email stating that the item had been mailed, no tracking number After I filed my complaint with EBTH I checked the status of my package which was changed from packed to cancelled It showed that $was refunded I have received no refund from EBTH yet They never responded to me until Revdex.com intervenedI have received an email with the gift certificate I won't do business with them again Regards, [redacted] Twigg