Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ---Hello, I am following up on Revdex.com Complaint ID [redacted] where we accepted an agreement for a refund of $ It has been a few business days since we accepted and have not heard from EBTH directly or received the $refund Please advise.Best,***NOTE FROM Revdex.com/MRC [redacted] : Please provide the consumer with a status of the refundThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ---Dear [redacted] ,I'm writing you to let you know that the dispute has been settled to our satisfaction by EBTH since our last correspondenceI have been trying to do this directly on the complaint management page but could not figure out how.Please, consider this complaint closed and inform EBTH that it has been settledWe have tried to contact them directly to let them know but have not been able to do so.Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] There are many flaws with the response from the company1.) I was never told by any employee that they would "dispose of" my merchandise without even attempting to sale them2.) They claim the stones are "synthetic", however, one of the diamonds came with a certification from a legitimate diamond authentication company.3.) They claim they are "moving away from selling loose stones", however, there are many loose stones that were added to the auction site after my sale had ended and there are many still selling on the site todaySo apparently that rule only applies to me!***Attached is a word document with urls to just a handful of the items I found on the site that the company claims they do not sell anymore4.) I also sent in (3) rings to be sold that the company did not include in the auction eitherI was told by an employee that they were being sent back to me, but when I ask for the shipping information for those rings, I never receive an answer.5.) The company claims that I have been paid for the items of mine that did sale, but that to is a lie, as I have still not received my check.This whole ordeal has been one lie after anotherIt's seems to me the only option I have is to seek legal advise, as every time I try to contact the company I either do not get an answer or they tell me they do not know anything, or know anyone's contact information, or that there is no reason for me to speak to a manager because they cannot do anything either.It is just one big lie and a game of pass the buck
Thank you for the opportunity to respond to these concernsOur warehouse pickup fees apply to larger items which stay in marketThey are stored at a local storage facility and the fee is to cover the cost of that storageMs [redacted] reached out to our customer service team with these concerns prior to filing with the Revdex.comShe was issued a refund for $90, bringing her warehouse pickup fees down to $Ms [redacted] expressed satisfaction this this refund and thanked our customer service teamWe consider this matter resolvedThanks for your consideration,EBTH
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance Regards, [redacted]
Thank you for the opportunity to respond to these concernsMr [redacted] purchased a bracelet and a watch on 10/for $317, invoice B- [redacted] With shipping and sales tax, his final invoice total was $The pieces on Mr***’s invoice we available to be picked up on 10/26, so the shipping process couldn’t start until 10/Per our terms and conditions, “EBTH will use reasonable efforts to ship the merchandise within ten (10) business days after the scheduled sale removal or payment date.” The tenth business day for this invoice was 11/This invoice shipped on 11/14, the thirteenth business dayIt is coming to Mr [redacted] via *** Ground with a signature required, tracking [redacted] .While we make reasonable efforts to ship items with in ten business days, we can’t guarantee items will go out by this dateItems initially available for pickup must be transferred to our shipping facility, where they are packed and shipped in the order they arriveIn this case, that process took a few days longer than the ten business days and the invoice shipped on the thirteen business dayAs a courtesy for the slight delay, we have issued Mr [redacted] a refund of $9.64, which is half of the $shipping costThank you for your consideration, EBTH
Thank you for the opportunity to respond to these concernsMr [redacted] purchased an [redacted] Professional Stainless Steel Wristwatch on 7/for $976, invoice B- [redacted] With shipping and sales tax, his final invoice total was $A direct link to the listing of the watch can be found here: [redacted] As can be seen in the included listing, the watch is not listed as being a men’s or a women’s watchInstead, the features and measurements of the watch are describedThis piece, like all watches sold by EBTH, was evaluated and verified by an independent Certified Master Electronic WatchmakerThe watch measures, according to the listing, as mm lug to lug, mm case to case, and with a bracelet length of 6.00” including the caseEBTH does not list watches with an associated genderMr [redacted] reached out to our customer service department on 8/to inform us that he believed the watch to be a women’s watchThe customer service representative with whom he spoke reached out to the gemology department regarding a possible returnBecause watches are not listed as being men’s or women’s watches, Mr [redacted] ’s assertion that the watch is a women’s watch is not grounds for a returnThe customer service representative told this to Mr [redacted] , who escalated the call to our escalations specialistWhen our escalations specialist spoke with Mr [redacted] , he reiterated that we would not be allowing the piece to be returnedMr [redacted] verified that the watch matched the dimensions listed when he bid on itWe cannot offer a return to Mr [redacted] We encourage all bidders to research items before bidding on themIn researching [redacted] watches, we were able to determine that they are primarily marketed as men's watches or unisex watchesThis is not a watch style marketed to womenMr [redacted] can easily purchase additional links to the bracelet so it can be worn comfortably.?Thank you for your considerationEBTH
Thank you for the opportunity to further address these concernsAttached to this are the final two invoice, which could not be attached in our last correspondenceWe did not take the hunting bagWe did not take the ten sterling silver plates, though they were in the contractThe [redacted] given to us was assessed and proven a fake, based on the serial number and wear to the gold platingIt was looked at by a watch maker and our gemology departmentThe same watch given to us was returnedThe [redacted] speakers were removed from the sale so we could improve the images for the clientWe are selling them in an upcoming saleThe [redacted] Soundbar was lostMr [redacted] was compensated based on comparable itemsWe did not take the [redacted] glasses.The [redacted] watch was lostMr [redacted] was compensated based on comparable itemsWe have addressed each of these in previous correspondencesWe always make things right for our clients as we outlined here If the Revdex.com would like to speak to us to finalize this matter, we are happy to do so.Thank you,EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I never requested a refundI do not want a refund, I want the products purchased Also, they (EBTH) COMPLETELY REMOVED the invoice in question from their website I have an account with them and it should reflect ALL the business I have done with them Removing an entire invoice seems wrong I want the invoice to be on my accountAnd I have to question whether anyone ACTUALLY LOOKED FOR IT THE first time I questioned them about it And if they had, maybe it wouldn't be lost nowAgain, I did not want a refund How hard can it be to find out where this is? It seems more like it's been stolen, destroyed, etc., and they simply aren't telling the truth
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] If they want to consider this matter closed I will accept Since I have disputed the charge I understand they can't credit account I emailed them multiple times and they never responded to one email I called multiple times and after waiting on hold I did get through to them but no effort was made on their part to return an email and or phone call Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [They have made no resolution....nor have they attempted any contact with me When ever I try calling their number I am unable to even connect to the number I find their customer service very lacking and their response a total disrespect for my intelligence IF this money is NOT returned to my account I will contact either an attorney or the AG in Ohio to see what can be done about these people perpetrating a fraud!!!! They ruined a young lady's graduation by stealing money that they were NOT authorized to take and then ran it through in my account in a way that made it impossible for me to get my money back without a long draw out process They can either refund my money TODAY plus damages or I will take further action myself via any legal and social media possible! Regards, [redacted] ***
As a business, we are required to pay tax for goods and services Our tax software bases the tax on the address of the shipment In this case, it's broken out into different tax jurisdictions; [redacted] , [redacted] and [redacted] We are abiding by the tax code of the service area While we all wish we could avoid tax, we have to charge what is mandated Think, at least it goes towards your area for schools, police, fire and other services We appreciate you buying with us and hope you shop with us again!
Thank you for the opportunity to respond to these concernsUpon receipt of Ms [redacted] concerns, we reached out to our warehouse staff in an additional attempt to locate the missing drink stirrerThey were unable to locate itThe item photographs included eight total stirrers, featuring four sets of two identical stirrersSince Ms [redacted] only received seven stirrers and, therefore, three sets of two, we are prepared to offer her a refund for the fourth set, which is incompleteThis is a refund of $plus the associated 7% sales tax for a total refund of $We offer our sincere apologies that this piece was lost in transitThanks for your consideration,EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] As stated in their reply to you, On 2/27, the charge Mr [redacted] is $134.28, the full balance of the invoice including taxes and shipping On 2/28, a $gift card was applied to my invoiceThis brings the total to $124.28So EBTH still owes me the $because they charged my card on 3/23/for $134.28.A lady says that my Gift card had been used, yes it was, to reduce the total invoice price from $to $on 2/28/ I told her to check their email from 2/ Regards, [redacted]
Hello, the items were delivered on the 14th of June [redacted] is the tracking number We were holding the item for you to satisfy you as a customer Please note, we also refunded the shipping charges, which has been emailed to you The cost of the shipping was absorbed by EBTH We thank you for your business.EBTH
Thank you for the opportunity to further respond to these concernsPer Ms [redacted] ’s request, we have refunded the remaining $in shipping chargesWith the associated tax, the total refund is $There was an item that went missing from the [redacted] sale reported on by the local mediaEBTH worked with the buyers and we were able to find a resolution that worked for the buyerThis resolution was also reported on by the local mediaThank you for your consideration, EBTH
Hello,As stated, we want to ensure the Revdex.com and our customer that we are handling our bidding process correctly Here is the outline of events for the customer.The first screen shot here is the first activity on the account at creationIt shows her IP address and device details This action occurred on 5/22/2016.This second screen shot is of the bid placed on the item As you can see in this image, the IP address and device info are the same You can also see that the Minimum bid was placed at $and the maximum bid was set at $500.She went on to view the items on 7/at 7:31am.And again on 7/at 4:20.Again on 7/at 4:10and twice on 7/at 9:and 13:52Based on the bidding history, she would have been able to see her bid jump up 7/and it would have had her as the current winning bidder at $ By 7/she would have seen her winning the bid at $ She could have contacted us when she first saw her bid at $on 7/and we could have retracted the bid and canceled her max bid of $ Given the amount of times she viewed the item even after she won prior to contacting us about not placing the bid on the item, I feel that this was an intentional bidAlso when you place a bid max like this it makes you confirm that you want to place the bid that way Thank you for the opportunity to review this.EBTHTell us why here
Thank you for the opportunity to further respond to these concernsThe photographs of the chaise did not change at any pointA zoomed in photograph of the mark is included in the listing and has been for the entire duration of the piece’s life on EBTHIt can be seen in the full object piece as well as in the closeup shotPer our terms and conditions, “All items are sold ‘as is’ and you are aware that, unless otherwise stated, the items sold on the Site are not new nor in perfect condition, may require touor repairs prior to use and the available information about these items may be limitedEBTH will not list every flaw associated with each item as these are to be expectedIn the case of obvious faults (chips, cracks, significant damage, etc.) EBTH does its best to list the fault within the descriptionEBTH will provide descriptions based on its assessment of an itemHowever, you should not assume that our assessment of condition will be the same as your assessmentIt is your responsibility to read and review all descriptions and images of an item before bidding, and you acknowledge that in posting such descriptions.”Escalations are addressed in the order they are receivedOur escalations team members are also part of the customer service team and only have a small period of time each day to work on escalation callsMs [redacted] ’s escalation was addressed as quickly as the team was able to address itIn agreeing to our terms and conditions, Ms [redacted] authorizes EBTH to charge a card on file automatically for any winning bidsIf she prefers, we can refund the non-primary card and charge the primary card, but she is still responsible for payment of the invoice“In the event that you fail to pickup or designate shipping for your items in accordance with the EBTH terms and conditions, you hereby authorize EBTH to charge your credit card for the purchase amount of the item plus any taxes, shipping costs, and handling fees.”The piece is being held at our [redacted] showroom until this dispute is resolvedIt can be picked up at Wilmer Ave during our regular business hours, which are from 10-Monday to Friday and 10-on SaturdayIf Ms [redacted] fails to pick the piece up, she still must pay for it and ownership will revert back to EBTH and she will still be responsible for payment of the piecePer our terms and conditions, “if you fail to piany items at the specified time or designate a shipping or fulfillment option within seven (7) days of the close of bidding, you will be considered to have abandoned and forfeited the itemsYou agree that title for abandoned items will automatically transfer to EBTH without any further action by you or EBTHYou expressly agree that failure to receive any item in the event of abandonment does not relieve your obligation to pay for the item or any other feesAt a minimum, you will be charged the amount of your bid to satisfy payment obligations to the sellerEBTH may, in its absolute and sole discretion, resell the items, dispose of, or donate the items to a charity of EBTH’s choosingEBTH reserves the right to charge the credit card on file for any moving or disposal fees and will not refund payment for the items.” We will not, in this instance, charge Ms [redacted] a disposal fee.Thank you for your consideration,EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Now for the first time, EBTH has acknowledged that they have neither shipped the items nor have they offered alternative opportunities to collect them at the warehouse At no time has EBTH reached out to me to reschedule the pickup in the last several weeks since charging my credit card This contradicts the claim that the items are waiting for me to collect them at the warehouse.They also acknowledge that they have charged my card for shipping charges without actually having prepared the shipment or shipped the items.This is a FULL ADMISSION that they have charged my card for services that they have not provided, and that they have both lied to me and have misled me How many other consumers have suffered the same poor, unethical treatment from EBTH?!But for the Revdex.com complaint they would not even have made these admissions, and I truly appreciate Revdex.com support and efforts to reverse the charges!I have neither received the goods nor have they even been prepared for shipment Now a full month has passed and I again ask that EBTH undertake the following actions: Apologize in writing for the above actions Refund in full the charges made on my credit card Commit to never charging my credit card again in the future (my EBTH account has been shut down.)Seeing as EBTH has now acknowledge that it has not prepared the items for shipment or shipped the items I am also now going to institute a complaint with [redacted] – if it is not too late – to contest the charges.So either EBTH can address the issue proactively by reversing the charges or they can deal with [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ---Hello, I am following up on Revdex.com Complaint ID [redacted] where we accepted an agreement for a refund of $ It has been a few business days since we accepted and have not heard from EBTH directly or received the $refund Please advise.Best,***NOTE FROM Revdex.com/MRC [redacted] : Please provide the consumer with a status of the refundThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ---Dear [redacted] ,I'm writing you to let you know that the dispute has been settled to our satisfaction by EBTH since our last correspondenceI have been trying to do this directly on the complaint management page but could not figure out how.Please, consider this complaint closed and inform EBTH that it has been settledWe have tried to contact them directly to let them know but have not been able to do so.Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] There are many flaws with the response from the company1.) I was never told by any employee that they would "dispose of" my merchandise without even attempting to sale them2.) They claim the stones are "synthetic", however, one of the diamonds came with a certification from a legitimate diamond authentication company.3.) They claim they are "moving away from selling loose stones", however, there are many loose stones that were added to the auction site after my sale had ended and there are many still selling on the site todaySo apparently that rule only applies to me!***Attached is a word document with urls to just a handful of the items I found on the site that the company claims they do not sell anymore4.) I also sent in (3) rings to be sold that the company did not include in the auction eitherI was told by an employee that they were being sent back to me, but when I ask for the shipping information for those rings, I never receive an answer.5.) The company claims that I have been paid for the items of mine that did sale, but that to is a lie, as I have still not received my check.This whole ordeal has been one lie after anotherIt's seems to me the only option I have is to seek legal advise, as every time I try to contact the company I either do not get an answer or they tell me they do not know anything, or know anyone's contact information, or that there is no reason for me to speak to a manager because they cannot do anything either.It is just one big lie and a game of pass the buck
Thank you for the opportunity to respond to these concernsOur warehouse pickup fees apply to larger items which stay in marketThey are stored at a local storage facility and the fee is to cover the cost of that storageMs [redacted] reached out to our customer service team with these concerns prior to filing with the Revdex.comShe was issued a refund for $90, bringing her warehouse pickup fees down to $Ms [redacted] expressed satisfaction this this refund and thanked our customer service teamWe consider this matter resolvedThanks for your consideration,EBTH
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance Regards, [redacted]
Thank you for the opportunity to respond to these concernsMr [redacted] purchased a bracelet and a watch on 10/for $317, invoice B- [redacted] With shipping and sales tax, his final invoice total was $The pieces on Mr***’s invoice we available to be picked up on 10/26, so the shipping process couldn’t start until 10/Per our terms and conditions, “EBTH will use reasonable efforts to ship the merchandise within ten (10) business days after the scheduled sale removal or payment date.” The tenth business day for this invoice was 11/This invoice shipped on 11/14, the thirteenth business dayIt is coming to Mr [redacted] via *** Ground with a signature required, tracking [redacted] .While we make reasonable efforts to ship items with in ten business days, we can’t guarantee items will go out by this dateItems initially available for pickup must be transferred to our shipping facility, where they are packed and shipped in the order they arriveIn this case, that process took a few days longer than the ten business days and the invoice shipped on the thirteen business dayAs a courtesy for the slight delay, we have issued Mr [redacted] a refund of $9.64, which is half of the $shipping costThank you for your consideration, EBTH
Thank you for the opportunity to respond to these concernsMr [redacted] purchased an [redacted] Professional Stainless Steel Wristwatch on 7/for $976, invoice B- [redacted] With shipping and sales tax, his final invoice total was $A direct link to the listing of the watch can be found here: [redacted] As can be seen in the included listing, the watch is not listed as being a men’s or a women’s watchInstead, the features and measurements of the watch are describedThis piece, like all watches sold by EBTH, was evaluated and verified by an independent Certified Master Electronic WatchmakerThe watch measures, according to the listing, as mm lug to lug, mm case to case, and with a bracelet length of 6.00” including the caseEBTH does not list watches with an associated genderMr [redacted] reached out to our customer service department on 8/to inform us that he believed the watch to be a women’s watchThe customer service representative with whom he spoke reached out to the gemology department regarding a possible returnBecause watches are not listed as being men’s or women’s watches, Mr [redacted] ’s assertion that the watch is a women’s watch is not grounds for a returnThe customer service representative told this to Mr [redacted] , who escalated the call to our escalations specialistWhen our escalations specialist spoke with Mr [redacted] , he reiterated that we would not be allowing the piece to be returnedMr [redacted] verified that the watch matched the dimensions listed when he bid on itWe cannot offer a return to Mr [redacted] We encourage all bidders to research items before bidding on themIn researching [redacted] watches, we were able to determine that they are primarily marketed as men's watches or unisex watchesThis is not a watch style marketed to womenMr [redacted] can easily purchase additional links to the bracelet so it can be worn comfortably.?Thank you for your considerationEBTH
Thank you for the opportunity to further address these concernsAttached to this are the final two invoice, which could not be attached in our last correspondenceWe did not take the hunting bagWe did not take the ten sterling silver plates, though they were in the contractThe [redacted] given to us was assessed and proven a fake, based on the serial number and wear to the gold platingIt was looked at by a watch maker and our gemology departmentThe same watch given to us was returnedThe [redacted] speakers were removed from the sale so we could improve the images for the clientWe are selling them in an upcoming saleThe [redacted] Soundbar was lostMr [redacted] was compensated based on comparable itemsWe did not take the [redacted] glasses.The [redacted] watch was lostMr [redacted] was compensated based on comparable itemsWe have addressed each of these in previous correspondencesWe always make things right for our clients as we outlined here If the Revdex.com would like to speak to us to finalize this matter, we are happy to do so.Thank you,EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I never requested a refundI do not want a refund, I want the products purchased Also, they (EBTH) COMPLETELY REMOVED the invoice in question from their website I have an account with them and it should reflect ALL the business I have done with them Removing an entire invoice seems wrong I want the invoice to be on my accountAnd I have to question whether anyone ACTUALLY LOOKED FOR IT THE first time I questioned them about it And if they had, maybe it wouldn't be lost nowAgain, I did not want a refund How hard can it be to find out where this is? It seems more like it's been stolen, destroyed, etc., and they simply aren't telling the truth
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] If they want to consider this matter closed I will accept Since I have disputed the charge I understand they can't credit account I emailed them multiple times and they never responded to one email I called multiple times and after waiting on hold I did get through to them but no effort was made on their part to return an email and or phone call Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [They have made no resolution....nor have they attempted any contact with me When ever I try calling their number I am unable to even connect to the number I find their customer service very lacking and their response a total disrespect for my intelligence IF this money is NOT returned to my account I will contact either an attorney or the AG in Ohio to see what can be done about these people perpetrating a fraud!!!! They ruined a young lady's graduation by stealing money that they were NOT authorized to take and then ran it through in my account in a way that made it impossible for me to get my money back without a long draw out process They can either refund my money TODAY plus damages or I will take further action myself via any legal and social media possible! Regards, [redacted] ***
As a business, we are required to pay tax for goods and services Our tax software bases the tax on the address of the shipment In this case, it's broken out into different tax jurisdictions; [redacted] , [redacted] and [redacted] We are abiding by the tax code of the service area While we all wish we could avoid tax, we have to charge what is mandated Think, at least it goes towards your area for schools, police, fire and other services We appreciate you buying with us and hope you shop with us again!
Thank you for the opportunity to respond to these concernsUpon receipt of Ms [redacted] concerns, we reached out to our warehouse staff in an additional attempt to locate the missing drink stirrerThey were unable to locate itThe item photographs included eight total stirrers, featuring four sets of two identical stirrersSince Ms [redacted] only received seven stirrers and, therefore, three sets of two, we are prepared to offer her a refund for the fourth set, which is incompleteThis is a refund of $plus the associated 7% sales tax for a total refund of $We offer our sincere apologies that this piece was lost in transitThanks for your consideration,EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] As stated in their reply to you, On 2/27, the charge Mr [redacted] is $134.28, the full balance of the invoice including taxes and shipping On 2/28, a $gift card was applied to my invoiceThis brings the total to $124.28So EBTH still owes me the $because they charged my card on 3/23/for $134.28.A lady says that my Gift card had been used, yes it was, to reduce the total invoice price from $to $on 2/28/ I told her to check their email from 2/ Regards, [redacted]
Hello, the items were delivered on the 14th of June [redacted] is the tracking number We were holding the item for you to satisfy you as a customer Please note, we also refunded the shipping charges, which has been emailed to you The cost of the shipping was absorbed by EBTH We thank you for your business.EBTH
Thank you for the opportunity to further respond to these concernsPer Ms [redacted] ’s request, we have refunded the remaining $in shipping chargesWith the associated tax, the total refund is $There was an item that went missing from the [redacted] sale reported on by the local mediaEBTH worked with the buyers and we were able to find a resolution that worked for the buyerThis resolution was also reported on by the local mediaThank you for your consideration, EBTH
Hello,As stated, we want to ensure the Revdex.com and our customer that we are handling our bidding process correctly Here is the outline of events for the customer.The first screen shot here is the first activity on the account at creationIt shows her IP address and device details This action occurred on 5/22/2016.This second screen shot is of the bid placed on the item As you can see in this image, the IP address and device info are the same You can also see that the Minimum bid was placed at $and the maximum bid was set at $500.She went on to view the items on 7/at 7:31am.And again on 7/at 4:20.Again on 7/at 4:10and twice on 7/at 9:and 13:52Based on the bidding history, she would have been able to see her bid jump up 7/and it would have had her as the current winning bidder at $ By 7/she would have seen her winning the bid at $ She could have contacted us when she first saw her bid at $on 7/and we could have retracted the bid and canceled her max bid of $ Given the amount of times she viewed the item even after she won prior to contacting us about not placing the bid on the item, I feel that this was an intentional bidAlso when you place a bid max like this it makes you confirm that you want to place the bid that way Thank you for the opportunity to review this.EBTHTell us why here
Thank you for the opportunity to further respond to these concernsThe photographs of the chaise did not change at any pointA zoomed in photograph of the mark is included in the listing and has been for the entire duration of the piece’s life on EBTHIt can be seen in the full object piece as well as in the closeup shotPer our terms and conditions, “All items are sold ‘as is’ and you are aware that, unless otherwise stated, the items sold on the Site are not new nor in perfect condition, may require touor repairs prior to use and the available information about these items may be limitedEBTH will not list every flaw associated with each item as these are to be expectedIn the case of obvious faults (chips, cracks, significant damage, etc.) EBTH does its best to list the fault within the descriptionEBTH will provide descriptions based on its assessment of an itemHowever, you should not assume that our assessment of condition will be the same as your assessmentIt is your responsibility to read and review all descriptions and images of an item before bidding, and you acknowledge that in posting such descriptions.”Escalations are addressed in the order they are receivedOur escalations team members are also part of the customer service team and only have a small period of time each day to work on escalation callsMs [redacted] ’s escalation was addressed as quickly as the team was able to address itIn agreeing to our terms and conditions, Ms [redacted] authorizes EBTH to charge a card on file automatically for any winning bidsIf she prefers, we can refund the non-primary card and charge the primary card, but she is still responsible for payment of the invoice“In the event that you fail to pickup or designate shipping for your items in accordance with the EBTH terms and conditions, you hereby authorize EBTH to charge your credit card for the purchase amount of the item plus any taxes, shipping costs, and handling fees.”The piece is being held at our [redacted] showroom until this dispute is resolvedIt can be picked up at Wilmer Ave during our regular business hours, which are from 10-Monday to Friday and 10-on SaturdayIf Ms [redacted] fails to pick the piece up, she still must pay for it and ownership will revert back to EBTH and she will still be responsible for payment of the piecePer our terms and conditions, “if you fail to piany items at the specified time or designate a shipping or fulfillment option within seven (7) days of the close of bidding, you will be considered to have abandoned and forfeited the itemsYou agree that title for abandoned items will automatically transfer to EBTH without any further action by you or EBTHYou expressly agree that failure to receive any item in the event of abandonment does not relieve your obligation to pay for the item or any other feesAt a minimum, you will be charged the amount of your bid to satisfy payment obligations to the sellerEBTH may, in its absolute and sole discretion, resell the items, dispose of, or donate the items to a charity of EBTH’s choosingEBTH reserves the right to charge the credit card on file for any moving or disposal fees and will not refund payment for the items.” We will not, in this instance, charge Ms [redacted] a disposal fee.Thank you for your consideration,EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Now for the first time, EBTH has acknowledged that they have neither shipped the items nor have they offered alternative opportunities to collect them at the warehouse At no time has EBTH reached out to me to reschedule the pickup in the last several weeks since charging my credit card This contradicts the claim that the items are waiting for me to collect them at the warehouse.They also acknowledge that they have charged my card for shipping charges without actually having prepared the shipment or shipped the items.This is a FULL ADMISSION that they have charged my card for services that they have not provided, and that they have both lied to me and have misled me How many other consumers have suffered the same poor, unethical treatment from EBTH?!But for the Revdex.com complaint they would not even have made these admissions, and I truly appreciate Revdex.com support and efforts to reverse the charges!I have neither received the goods nor have they even been prepared for shipment Now a full month has passed and I again ask that EBTH undertake the following actions: Apologize in writing for the above actions Refund in full the charges made on my credit card Commit to never charging my credit card again in the future (my EBTH account has been shut down.)Seeing as EBTH has now acknowledge that it has not prepared the items for shipment or shipped the items I am also now going to institute a complaint with [redacted] – if it is not too late – to contest the charges.So either EBTH can address the issue proactively by reversing the charges or they can deal with [redacted] Regards, [redacted]