Thank you for the opportunity to respond to these concernsMr [redacted] purchased a [redacted] studio piano and matching bench for $on 8/12, invoice B- [redacted] With the warehouse pickup fee and sales tax, his final invoice total was $The pickup for this piece was 8/in [redacted] **Mr [redacted] emailed our customer service department on 8/regarding his concerns with this pieceIn his complaint, he stated that [redacted] has never manufactured a piano with the model number ***, as the piano was described being in the listingWhile we were unable to confirm or deny this claim, the piece is marked with “***” and with the serial number “ [redacted] .” We were able to confirm, based on this serial number, that this piece is a [redacted] piano manufactured in Here is a direct link to the listing: [redacted] In his email sent 8/18, Mr [redacted] also mentioned the large bolts driven in to the back of the piano and let us know that this compromised the authenticity of the piece, according to [redacted] *** He cited federal regulation and asked that we give this “prompt attention” and get back to him to resolve the matter as soon as possibleThe customer service representative with whom Mr [redacted] worked responded to his email on 8/and asked for photos of the pianoMr [redacted] sent several photos on 8/22, one of which is included with this response as “ [redacted] Photo.” This photo shows the full back of the piano and the boltsIn her response on 8/23, our customer service representative confirmed the serial number as being that of an authentic [redacted] piano manufactured in She cited our terms and conditions, specifying that items sold on EBTH are items and that any concerns regarding the condition of the piano should have been brought to the attention of the staff at the pickupShe concluded her email by asking what kind of resolution Mr [redacted] sought in this matterHe did not respond to this ticketOn 9/10, Mr [redacted] sent a new email which contained a response to his previous emailHe stated that we misrepresented the piano and that we were in violation of a [redacted] auction codeThe piano was sold from [redacted] out of out [redacted] marketAt this point, because the piano had been removed from the property with Mr***’s consent, the customer service representative was unable to offer a refundShe offered him a $gift cardUpon further conversation with the leadership in customer service, the customer service representative and the customer service manager decided that the piano should be returned and began the process of contacting the [redacted] market to accommodate this, expecting a response from Mr***He did not respondAt this point, we are able to allow Mr [redacted] to return the piano to one of our [redacted] warehouses in the [redacted] market for a full refundHe will have to work with the local staff to arrange a drop off time, but once they receive the piece, we can issue the refundWe understand that Mr [redacted] would like us to pick the piece up and deliver his old piano to him, as well as compensate him for his original transportation charge, but we are unable to accommodate this requestWe can only return the money he spent with EBTHFurthermore, we have reviewed Mr***’s activity both with EBTH and the Revdex.comWe have decided to permanently suspend Mr***’s account and end our business relationship with himHe has displayed a repeated unwillingness to work with EBTH within the terms set forth by our terms and conditions and an unwillingness to work with our customer service team when issues arisePer our terms of use, “We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason.” We will make sure all outstanding invoices on Mr***’s account are delivered and accounted forThank you for your consideration, EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] First of all, I began buying from EBTH in February of 2013, not So, they couldn't even get that right I am fully aware that I got a refund for the amount I paid for the items on said invoice However, that is not the resolution I requested Nor did I request that "operations" be forwarded my concerns I still want to to speak with a principal of the business about this new policy I know the company was sold fairly recently, and I believe that the new owners are not paying the proper respect to the principals upon which the business was originally based I want a real conversation with a live person Their offhanded dismissal and offer of a $gift certificate just proves my point.Regards, [redacted]
Thank you for the opportunity to respond to these concernsMr [redacted] purchased two pieces of jewelry, a pair of diamond and gold earrings for $and a gold herringbone link necklace for $160, from EBTH on 7/for $274, invoice B- [redacted] The final invoice total, with shipping and sales tax, was $332.86.When bidding on these pieces, a shipping quote was generated for the herringbone bracelet at 7:am on 7/to his zip code of ***, when the bid for the piece was at $Please see attached screen shots “ [redacted] Bracelet Shipping” and “ [redacted] Bracelet Bids.” Beneath every quote, there is a disclaimer that reads “Final quote may vary due to insurance for items valued over $100,” as can be seen in the screenshot “Shipping Quote Disclaimer.” At no point during bidding was another shipping quote for Mr [redacted] ’s zip code generatedAdditionally, at no point during bidding was a shipping quote for Mr [redacted] ’s zip code generated for the earringsHad Mr [redacted] sought a shipping quote for each item after the close of the items, he would have quoted each item at $21.21, with a final shipping quote of $These pieces cost $for transit, $for custom packing, and $for insurance, as is shown in screen shot “ [redacted] Final Quote.”We cannot adjust Mr [redacted] ’s shipping costThank you for your consideration,EBTH
Thank you for the opportunity to respond to these concernsMs [redacted] purchased five large items on 1/for $1681, invoice B- [redacted] The items on Ms [redacted] ’s invoice were originally available to be picked up on 1/from 11am to 2pm at the estate in [redacted] This is the information that would have been present on the item pages during biddingDue to issues with EBTH’s access to the property, the scheduled pickup date had to be changed to 2/On Wednesday 1/24, EBTH sent an email to every winning bidder of this particular sale, informing them of this changeWhen Ms [redacted] contacted our customer service team on Friday 1/26, she let us know that she did not receive the email informing her about the change to the pickup timeBecause we have record of having sent this email, we cannot speak to why it was not received by Ms [redacted] The information was also updated on her invoice located on the EBTH website.She asked that we ship the items for free or have someone come to the property to give her access, neither of which we were able to accommodateThe customer service representative with whom she spoke asked Ms [redacted] to send the receipt for the hired truck and helper so that she could inquire about reimbursement on Ms [redacted] ’s behalfThis is something that the representative would have required management approval for, but it is an inquiry the representative was happy to makeAs of the writing of this response, Ms [redacted] has not sent EBTH her receipt for the hired truck and helpIf she is able to send us an official receipt from a business, we will reimburse her the amount of the receipt in the form of a refund to her paid invoice as a one time courtesyWe understand it can be frustrating when dates like this have changed, though we did change the information on her invoice and email herThank you for your consideration,EBTH
Thank you for the opportunity to respond to these concernsWe have been unable to locate B- [redacted] in our central processing facility to this pointThe facility is a very large warehouse with thousands of items and we are still actively searching for itBecause we do not have the items Ms [redacted] paid for available, we have refunded herAs previously stated, we will continue to look for this invoice and, if we are able to locate it, we will recharge her for the item and ship it to her at our expenseWe understand that Ms [redacted] prefers her items to a refund and we regret that we cannot accommodate thisWhen the item was refunded, as is standard procedure, we marked it as unavailable in our internal systemWhen this happens, it is removed from the customer facing side of the customer profileWe have changed its designation so Ms [redacted] can see invoice with a $balance on her endThank you for your consideration, EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] It seems as though EBTH is trying to assist us in a Return of this item and subsequent refund, however, it doesn't state whether it is a Full and Complete Refund, for Total Amount Paid for Item, Taxes and Shipping Fees IncurredI will work with EBTH in a Resolution to this matterI Reserve the Right to keep this case Open Until it is Resolved by a Full and Complete Refund to the Original Form of PaymentThank you Revdex.com and EBTH in assisting in this Unfortunate Matter.Sincerely, Richard K [redacted] Regards, Richard ***
Good morning,We have reviewed this customers complaint There are some statements in here that we would like to address We allow for some items to be picked up in the home or shipped if the items are not picked up If the items are not picked up at the home, we ship the items as we have to be out of the estate in many occasions on a tight timeline We did respond to each and every contact from the customer from what I can see in our system.Invoice [redacted] was refunded in full by our customer service staff This was resolved in ticket # [redacted] .Invoice [redacted] - Customer Service emailed the customer on 07/that her items were at the shipping warehouse however she hadn't paid out for shippingNo response from the customer in FD Their are no gains for EBTH to not match the product purchased to the customer We wish for each interaction to be a positive one If you can respond to us about the final item, we will charge out the shipping and get you your item Thank you[redacted] EBTH
Thank you for the opportunity to respond to these concerns.Mr [redacted] purchased a synthesizer crossover for $and a [redacted] solid state stereo control Pre-Amplifier for $on 10/30, invoice B- [redacted] His final invoice total was $Mr [redacted] purchased two additional items on a second invoice, which he asked to combine with this invoice for shipment to [redacted] He was charged $to ship all four items to [redacted] , at a price of $per item, a price which includes insuranceWe understand that the extended shipping timeline can be somewhat frustratingWhen items are shipped internationally, our system is unable to accommodate these requestsThese items have to be specially packed, booked and labeled, which can create some delays in the processBased on the tracking information, it looks like Mr [redacted] received his items on 11/23, approximately three weeks after purchase.When an item arrives to a customer damaged, we can send them a damage claim formWith this form, we request that the customer send us several photographs for the insurance claim on the piece, including pictures of box and packaging, pictures of the entirety of item, close up pictures of the item's damage and a picture of the shipping labelOnce we receive these photos, we are able to send the customer a return label for the piece and determine the appropriate refund for the pieceUpon our receipt of the item, the shipping team issues the refundWe are so sorry Mr [redacted] ’s item arrived damagedWe understand that this is frustrating and we are happy to help him through this processMr [redacted] has not yet sent in photos for the damage claim, so we have sent him the damage claim form to his email address on file from [redacted] Once we get the photos, Drew, a member of our shipping team will contact him to discuss the next stepsWe can share this correspondence with the Revdex.com when it is completedBased on Mr [redacted] ’s description of the damage, he will most likely receive a full refund for the item and the associated shippingWe look forward to working with Mr [redacted] to resolve his damage claimThank you for your considerationEBTH
Tell us why here...Mr [redacted] has now made himself available after many attempts to discuss the problem with him All the customer service tickets referenced that my concerns were assigned to him although he was never available to accept phone calls There is a history on Revdex.com about poor customer service I never said the shipping charge was unacceptable, I asked why painting that I won had shipping charges that were only $37, far less than $ There is still no shipping or tracking information for the painting in question for $shipping costNo mention was made about "home delivery"Unfortunately a real explanation cannot be given as to how it is possible to bid a minimum and maximum bid at the same time There is a significant commission involved here that Mr [redacted] is concerned about Once again, why would I change a MAXIMUM bid after viewing it for days when the whole purpose of bidding a MAXIMUM bid is so I would not have to monitor the bidding during that timeMarc, the customer service manage, did email back a reply to my email after Ms ***, the cofounder who received a copy, told him to call her asap! I have that email which can be provided if necessary Please review the [redacted] website for reviews by EBTH employees to substantiate my complaintI feel my request for restitution is very fair
Revdex.com: I sent the information EBTH asked for on Friday the 2nd of MarchI have resubmitted the quote information to them on the 8th and they acknowledged receipt, thank you
Thank you for the opportunity to respond to these concernsMr [redacted] purchased a Hand-Knotted Persian [redacted] Area Rug on 11/for $460.00, invoice B- [redacted] Mr [redacted] reached out to Customer Service on 11/stating that there were undisclosed stains on this item and asked for EBTH to reimburse him $to get the rug cleanedHe sent in pictures for Customer Service to review on Wednesday 11/The pictures the customer sent did not show any severe discoloring or any flaws that would warrant a return or compensation for cleaningPer the terms and conditions, “All items are sold "as is" and you are aware that, unless otherwise stated, the items sold on the Site are not new nor in perfect condition, may require touor repairs prior to use and the available information about these items may be limited.”This item was described as “Good” with “minor marks from use”We offered Mr [redacted] $50, roughly 10%, off the entire invoice as a gesture of good faith, but EBTH regretfully cannot reimburse the customer $for a rug cleaningWe are willing to offer $75, about 15% off, the entire invoice to help offset the cost of cleaning for this itemWe would like to extend our apologies to Mr [redacted] We understand that his experience was not satisfactory and that EBTH was not able to fulfill his compensation requestThank you for your consideration, EBTH
[redacted] ,The refund was processed the day we responded Credit card companies take 5-days to process a refund Attached is a screen capture showing where we processed the refunds.In good faith we gave a $credit and refunded your money We hope this suffices.The EBTH Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowHaha nice tryThe sellers location and the buyers location are exactly next door to each other, [redacted] and [redacted] ***Neither location is in the city of [redacted] They are in the same unincorporated neighborhoodSales tax is based on the location you pick the item up from or the location the item is delivered toThe item was picked up at ***, right next door to meThey have charged city tax when none was dueThey have been informed multiple times, show a map and insist on charging incorrect taxAre they keeping the tax to make extra profit? [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Most of EBTH's statements are untrue, there are a lot of emails that went back and forth between myself and Heather D [redacted] prior to the sale going liveI sent the EBTH representatives a spreadsheet for reference as wellNone of the lighters contained lighter fluid when they were shipped to me and they did not contain lighter fluid when they left my homeThe "Hazardous Materials" reference was addressed in an email to Bruno C [redacted] which he never answeredIt was in reference to a lot which contained Anniversary items and belt buckles not lightersI still contend that I was taken advantage of and I expected more than lotsI expected at least to lots, possibly more There is also the issue of EBTH "forgetting" to put jackets into the main auctionThere is conflicting messages from Lucy B [redacted] in regards to that matterEBTH has committed fraud and I still want this issue resolvedI was misled and taken advantage ofI was assured that the [redacted] paintings would "sell for the highest price"Heather D [redacted] insisted that I submit the [redacted] Paintings and actually wanted a total of four or moreI am glad I refused and only submitted two or I would have lost even more money Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***---Dear ***, I never received the below notification in my account or my spam folderl would appreciate the complaint being reopened as the comments and actions that ETBH say about me are insulting, demeaning and utterly untrueI am completely entitled to be provided with the opportunity to address these insults that have been directed at me personallyI never used abusive language and I never screamed at anybodyETBH are simply making up lies to cover the fact that their staff are rude and incapable of empathyI will take ETBH to court to make them prove their claims and expose them for the public to seeETBH bans customers who don't put up with being taken advantage ofI am glad ETBH has now confirmed in writing that their mobile version does not require a fulfilment method to be selected.This is confirmation of what I complained about, ETBH does not tell customers before pur***s made via mobile devise that they will have to pay for shippingThey actually admit itIf they did it the same way as their website, this whole issue would never have happened.It was their fault, but for whatever crazy reason they just cannot admit it and cannot take ownershipThink about that, they admit it, but do nothingHave we slipped into the Twilight Zone?? Instead of apologizing for their mistake, they ban the customer for complaining about the scrthey created! Creating so much ill-will that they must be from Mars if they think this is how you do business in the United States Of course I have the same IP address as [redacted] , we live togetherWe also have the a joint bank account through [redacted] which gives us each a credit card, one in my name, one in his, that has the same numberDespite this and despite EBTH seeming to think we are some form of conjoined singular organism we are actually separate people, with separate social security numbers, separate personalities, and even separate fingers and toes! I cannot believe the Revdex.com allows this business to continue to operateHow on earth can this be considered fair treatment?Please reopen the complaint[redacted] ***
Thank you for the opportunity to respond to your concernsWe have looked into [redacted] ’s account and we see that two of her invoices were indeed lostInvoice [redacted] , containing an enameled pin, was shipped out on September via USPS where it was lost in transitWe filed a claim with USPS and fully refunded [redacted] ’s purchaseInvoice [redacted] , containing a collection of costume jewelry, was transferred to our Distribution Center for shippingDuring this process, it was lostWe fully refunded this purchase as wellWe are a licensed auction house which operates within all legal guidelines established in our industryOur primary objective is to unite items with buyers and we make every effort to rectify things when that does not happenUnfortunately, this happened twice to [redacted] , once in the shipping process and once in transit between facilitiesWe deeply apologize for this inconvenience and that we cannot get the items purchased to [redacted] We would like to offer [redacted] a $gift card and invite her to shop with us again, allowing us to create a better experience next timeBest,EBTH
There is zero malicious intent here Our goal is to help you, but you need to contact customer service at some point so we can resolve this We have attempted to contact you with no luck We are more than happy to help you, but we need to be able to contact you We apologize you feel this way, but please help us by providing an updated contact number if the number we are attempting is incorrect Thank you.EBTH
Thank you for the opportunity to further respond to these concernsThe inventory list included by Mr [redacted] was created by the [redacted] project managerShe created this list for him so that he knew what he would be getting back from EBTHThe item listed as broken by an EBTH employee was not broken by EBTHThe piece was packed in its original box with custom cut foam padding, so it could not have broken in transit or packingThe hazardous materials disclaimer was applied to lot [redacted] , a motorcycle gas tank, and lot [redacted] , a collection of 100th anniversary [redacted] memorabilia that included a [redacted] lighterThe direct links to both items are as follows: [redacted] Mr [redacted] met the project manager and the sales specialist with whom he worked at the [redacted] , CO warehouse on 7/to pick up the items on the list sent to him by the project managerIncluded in file “ [redacted] Email 2” is the direct account from the project manager of her interaction with Mr [redacted] No mention was made in that meeting of any further issuesPer the seller contract, “Consignor acknowledges that the Items’ final value will be determined by the public based on the respective online bids.” Mr [redacted] offered his items up for auction on EBTH with the agreement that their final selling price would be their ***et valueWe can only honor the ***et value of items on EBTH as determined by our buyers and we cannot offer any further compensation for these itemsMr [redacted] has had his remaining items returned to himWe consider this matter resolvedThank you for your consideration,EBTH
Hello,We have researched this issue internally and externally After reading over the notes on the account and our internal communication system, our shipping vendor lost the item in transit We had to eat the cost on this and we highly prefer to get the item to the seller so they can celebrate their win We empathize how frustrating this is and have refunded the item and shipped the other item It arrived on May 4th according to FedEx tracking.I’m also adding a $gift card in hopes she will give us another opportunity Thank you for the feedbackHere are the tickets:when can I expect an order, placed six wks ago? [redacted] *** reported a month ago (Fri, Apr at 8:PM) via Portal MetaHello there,Any word on when I can expect this "booked" order? It was paid for on February 22, six weeks ago, but I've heard nothing Thanks,***K*** replied a month ago (Sat, Apr at 1:PM)Replied to : [redacted] Hi ***,I apologize for the delay.I have reached out to the shipping vendor to see if they can get me an update from FedEx on this invoice.As soon as I hear from them, I will email you with an updateTicket: [redacted] Have a fantastic day!***Customer Service Specialist [redacted] *** added a public note a month ago (Tue, Apr at 2:PM)Hi ***,Thanks for your help; I'm looking forward to getting an update this week Feel free to call me with any additional information; my cell is [redacted] .Yours,*** *** replied a month ago (Fri, Apr at 5:PM)Replied to : [redacted] Hi ***,I apologize for the delay, I have heard from our shipping vendor and they have one of the items from your invoice but the other is not there I have emailed the Project Manager for the Columbus EBTH to see if they have it locked up somewhere.I plan on refunded you half of the shipping cost but I would like to wait to process that in case I need to refund for something elseI will email you as soon as I get a response, I do apologize though- it may not be until Monday or Tuesday but I will update you as soon as I can.Ticket: [redacted] Have a fantastic day!***Customer Service Specialist [redacted] *** replied a month ago (Tue, Apr at 1:PM)to : [redacted] Hi ***,Thank you for the updateI am guessing that someone "lost" the Corita Kent prints because they discovered that they are potentially valuable and could be resold for more than I paidThis is extremely frustrating, as the thrill of shopping on EBTH is finding such treasures and securing then I'm also just really disappointedI was planning on restoring, framing, and enjoying these printsThey mean a lot to me.If it turns out that these prints were taken back by the original owners or stolen by someone else, I'd like a full refund, at the very leastI'd also like to get in touch with the person who manages sales and shipping, to express my disappointment.I know it's not your faultAnd I appreciate your work to find my postersBut the people in charge should understand that this kind of thing is not okI spent $That level of purchase should not have been misplaced, and I shouldn't have to be chasing after it like thisCan you send me the contact information for the person our team in charge of this sale? I just want to know what happenedThanks,-***Sent from Yahoo Mail on Android *** replied days ago (Fri, Apr at 5:PM)Replied to : [redacted] Hi ***,I am so very sorry for the delayI have finally gotten word from the Columbus staffThey have searched and the shipping vendor has searched but they can not locate the (16COL008-069) Collection of Vintage Sister Mary Corita Kent PostersThey have the other item and will ship it outI have processed a refund for $to the credit card on file, this is the item amount and half of the shipping cost Please allow a few business days for the refund to clear your account.I apologize for the inconvenience Please let me know if you have any questions.Ticket: [redacted] Have a fantastic day!***Customer Service Specialist [redacted] Invoice DetailsINVOICE #:INVOICE DATE:STATUS:SHIPPING STATUS:SALE: [redacted] FulfilledDelivered [redacted]
According to their policy, if the only option one chooses is pickup, which is what I chose, and the items haven't been picked up within day, then the items are considered forfeited, according to their policyIt is still my responsibility to pay for themSo why were they sent? Second, they are only wanting to credit me with $One item seems to have disappeared (?)I did not authorize anyone to send the items and charge me $43.07, PERIOD I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Thank you for the opportunity to respond to these concernsMr [redacted] purchased a [redacted] studio piano and matching bench for $on 8/12, invoice B- [redacted] With the warehouse pickup fee and sales tax, his final invoice total was $The pickup for this piece was 8/in [redacted] **Mr [redacted] emailed our customer service department on 8/regarding his concerns with this pieceIn his complaint, he stated that [redacted] has never manufactured a piano with the model number ***, as the piano was described being in the listingWhile we were unable to confirm or deny this claim, the piece is marked with “***” and with the serial number “ [redacted] .” We were able to confirm, based on this serial number, that this piece is a [redacted] piano manufactured in Here is a direct link to the listing: [redacted] In his email sent 8/18, Mr [redacted] also mentioned the large bolts driven in to the back of the piano and let us know that this compromised the authenticity of the piece, according to [redacted] *** He cited federal regulation and asked that we give this “prompt attention” and get back to him to resolve the matter as soon as possibleThe customer service representative with whom Mr [redacted] worked responded to his email on 8/and asked for photos of the pianoMr [redacted] sent several photos on 8/22, one of which is included with this response as “ [redacted] Photo.” This photo shows the full back of the piano and the boltsIn her response on 8/23, our customer service representative confirmed the serial number as being that of an authentic [redacted] piano manufactured in She cited our terms and conditions, specifying that items sold on EBTH are items and that any concerns regarding the condition of the piano should have been brought to the attention of the staff at the pickupShe concluded her email by asking what kind of resolution Mr [redacted] sought in this matterHe did not respond to this ticketOn 9/10, Mr [redacted] sent a new email which contained a response to his previous emailHe stated that we misrepresented the piano and that we were in violation of a [redacted] auction codeThe piano was sold from [redacted] out of out [redacted] marketAt this point, because the piano had been removed from the property with Mr***’s consent, the customer service representative was unable to offer a refundShe offered him a $gift cardUpon further conversation with the leadership in customer service, the customer service representative and the customer service manager decided that the piano should be returned and began the process of contacting the [redacted] market to accommodate this, expecting a response from Mr***He did not respondAt this point, we are able to allow Mr [redacted] to return the piano to one of our [redacted] warehouses in the [redacted] market for a full refundHe will have to work with the local staff to arrange a drop off time, but once they receive the piece, we can issue the refundWe understand that Mr [redacted] would like us to pick the piece up and deliver his old piano to him, as well as compensate him for his original transportation charge, but we are unable to accommodate this requestWe can only return the money he spent with EBTHFurthermore, we have reviewed Mr***’s activity both with EBTH and the Revdex.comWe have decided to permanently suspend Mr***’s account and end our business relationship with himHe has displayed a repeated unwillingness to work with EBTH within the terms set forth by our terms and conditions and an unwillingness to work with our customer service team when issues arisePer our terms of use, “We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason.” We will make sure all outstanding invoices on Mr***’s account are delivered and accounted forThank you for your consideration, EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] First of all, I began buying from EBTH in February of 2013, not So, they couldn't even get that right I am fully aware that I got a refund for the amount I paid for the items on said invoice However, that is not the resolution I requested Nor did I request that "operations" be forwarded my concerns I still want to to speak with a principal of the business about this new policy I know the company was sold fairly recently, and I believe that the new owners are not paying the proper respect to the principals upon which the business was originally based I want a real conversation with a live person Their offhanded dismissal and offer of a $gift certificate just proves my point.Regards, [redacted]
Thank you for the opportunity to respond to these concernsMr [redacted] purchased two pieces of jewelry, a pair of diamond and gold earrings for $and a gold herringbone link necklace for $160, from EBTH on 7/for $274, invoice B- [redacted] The final invoice total, with shipping and sales tax, was $332.86.When bidding on these pieces, a shipping quote was generated for the herringbone bracelet at 7:am on 7/to his zip code of ***, when the bid for the piece was at $Please see attached screen shots “ [redacted] Bracelet Shipping” and “ [redacted] Bracelet Bids.” Beneath every quote, there is a disclaimer that reads “Final quote may vary due to insurance for items valued over $100,” as can be seen in the screenshot “Shipping Quote Disclaimer.” At no point during bidding was another shipping quote for Mr [redacted] ’s zip code generatedAdditionally, at no point during bidding was a shipping quote for Mr [redacted] ’s zip code generated for the earringsHad Mr [redacted] sought a shipping quote for each item after the close of the items, he would have quoted each item at $21.21, with a final shipping quote of $These pieces cost $for transit, $for custom packing, and $for insurance, as is shown in screen shot “ [redacted] Final Quote.”We cannot adjust Mr [redacted] ’s shipping costThank you for your consideration,EBTH
Thank you for the opportunity to respond to these concernsMs [redacted] purchased five large items on 1/for $1681, invoice B- [redacted] The items on Ms [redacted] ’s invoice were originally available to be picked up on 1/from 11am to 2pm at the estate in [redacted] This is the information that would have been present on the item pages during biddingDue to issues with EBTH’s access to the property, the scheduled pickup date had to be changed to 2/On Wednesday 1/24, EBTH sent an email to every winning bidder of this particular sale, informing them of this changeWhen Ms [redacted] contacted our customer service team on Friday 1/26, she let us know that she did not receive the email informing her about the change to the pickup timeBecause we have record of having sent this email, we cannot speak to why it was not received by Ms [redacted] The information was also updated on her invoice located on the EBTH website.She asked that we ship the items for free or have someone come to the property to give her access, neither of which we were able to accommodateThe customer service representative with whom she spoke asked Ms [redacted] to send the receipt for the hired truck and helper so that she could inquire about reimbursement on Ms [redacted] ’s behalfThis is something that the representative would have required management approval for, but it is an inquiry the representative was happy to makeAs of the writing of this response, Ms [redacted] has not sent EBTH her receipt for the hired truck and helpIf she is able to send us an official receipt from a business, we will reimburse her the amount of the receipt in the form of a refund to her paid invoice as a one time courtesyWe understand it can be frustrating when dates like this have changed, though we did change the information on her invoice and email herThank you for your consideration,EBTH
Thank you for the opportunity to respond to these concernsWe have been unable to locate B- [redacted] in our central processing facility to this pointThe facility is a very large warehouse with thousands of items and we are still actively searching for itBecause we do not have the items Ms [redacted] paid for available, we have refunded herAs previously stated, we will continue to look for this invoice and, if we are able to locate it, we will recharge her for the item and ship it to her at our expenseWe understand that Ms [redacted] prefers her items to a refund and we regret that we cannot accommodate thisWhen the item was refunded, as is standard procedure, we marked it as unavailable in our internal systemWhen this happens, it is removed from the customer facing side of the customer profileWe have changed its designation so Ms [redacted] can see invoice with a $balance on her endThank you for your consideration, EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] It seems as though EBTH is trying to assist us in a Return of this item and subsequent refund, however, it doesn't state whether it is a Full and Complete Refund, for Total Amount Paid for Item, Taxes and Shipping Fees IncurredI will work with EBTH in a Resolution to this matterI Reserve the Right to keep this case Open Until it is Resolved by a Full and Complete Refund to the Original Form of PaymentThank you Revdex.com and EBTH in assisting in this Unfortunate Matter.Sincerely, Richard K [redacted] Regards, Richard ***
Good morning,We have reviewed this customers complaint There are some statements in here that we would like to address We allow for some items to be picked up in the home or shipped if the items are not picked up If the items are not picked up at the home, we ship the items as we have to be out of the estate in many occasions on a tight timeline We did respond to each and every contact from the customer from what I can see in our system.Invoice [redacted] was refunded in full by our customer service staff This was resolved in ticket # [redacted] .Invoice [redacted] - Customer Service emailed the customer on 07/that her items were at the shipping warehouse however she hadn't paid out for shippingNo response from the customer in FD Their are no gains for EBTH to not match the product purchased to the customer We wish for each interaction to be a positive one If you can respond to us about the final item, we will charge out the shipping and get you your item Thank you[redacted] EBTH
Thank you for the opportunity to respond to these concerns.Mr [redacted] purchased a synthesizer crossover for $and a [redacted] solid state stereo control Pre-Amplifier for $on 10/30, invoice B- [redacted] His final invoice total was $Mr [redacted] purchased two additional items on a second invoice, which he asked to combine with this invoice for shipment to [redacted] He was charged $to ship all four items to [redacted] , at a price of $per item, a price which includes insuranceWe understand that the extended shipping timeline can be somewhat frustratingWhen items are shipped internationally, our system is unable to accommodate these requestsThese items have to be specially packed, booked and labeled, which can create some delays in the processBased on the tracking information, it looks like Mr [redacted] received his items on 11/23, approximately three weeks after purchase.When an item arrives to a customer damaged, we can send them a damage claim formWith this form, we request that the customer send us several photographs for the insurance claim on the piece, including pictures of box and packaging, pictures of the entirety of item, close up pictures of the item's damage and a picture of the shipping labelOnce we receive these photos, we are able to send the customer a return label for the piece and determine the appropriate refund for the pieceUpon our receipt of the item, the shipping team issues the refundWe are so sorry Mr [redacted] ’s item arrived damagedWe understand that this is frustrating and we are happy to help him through this processMr [redacted] has not yet sent in photos for the damage claim, so we have sent him the damage claim form to his email address on file from [redacted] Once we get the photos, Drew, a member of our shipping team will contact him to discuss the next stepsWe can share this correspondence with the Revdex.com when it is completedBased on Mr [redacted] ’s description of the damage, he will most likely receive a full refund for the item and the associated shippingWe look forward to working with Mr [redacted] to resolve his damage claimThank you for your considerationEBTH
Tell us why here...Mr [redacted] has now made himself available after many attempts to discuss the problem with him All the customer service tickets referenced that my concerns were assigned to him although he was never available to accept phone calls There is a history on Revdex.com about poor customer service I never said the shipping charge was unacceptable, I asked why painting that I won had shipping charges that were only $37, far less than $ There is still no shipping or tracking information for the painting in question for $shipping costNo mention was made about "home delivery"Unfortunately a real explanation cannot be given as to how it is possible to bid a minimum and maximum bid at the same time There is a significant commission involved here that Mr [redacted] is concerned about Once again, why would I change a MAXIMUM bid after viewing it for days when the whole purpose of bidding a MAXIMUM bid is so I would not have to monitor the bidding during that timeMarc, the customer service manage, did email back a reply to my email after Ms ***, the cofounder who received a copy, told him to call her asap! I have that email which can be provided if necessary Please review the [redacted] website for reviews by EBTH employees to substantiate my complaintI feel my request for restitution is very fair
Revdex.com: I sent the information EBTH asked for on Friday the 2nd of MarchI have resubmitted the quote information to them on the 8th and they acknowledged receipt, thank you
Thank you for the opportunity to respond to these concernsMr [redacted] purchased a Hand-Knotted Persian [redacted] Area Rug on 11/for $460.00, invoice B- [redacted] Mr [redacted] reached out to Customer Service on 11/stating that there were undisclosed stains on this item and asked for EBTH to reimburse him $to get the rug cleanedHe sent in pictures for Customer Service to review on Wednesday 11/The pictures the customer sent did not show any severe discoloring or any flaws that would warrant a return or compensation for cleaningPer the terms and conditions, “All items are sold "as is" and you are aware that, unless otherwise stated, the items sold on the Site are not new nor in perfect condition, may require touor repairs prior to use and the available information about these items may be limited.”This item was described as “Good” with “minor marks from use”We offered Mr [redacted] $50, roughly 10%, off the entire invoice as a gesture of good faith, but EBTH regretfully cannot reimburse the customer $for a rug cleaningWe are willing to offer $75, about 15% off, the entire invoice to help offset the cost of cleaning for this itemWe would like to extend our apologies to Mr [redacted] We understand that his experience was not satisfactory and that EBTH was not able to fulfill his compensation requestThank you for your consideration, EBTH
[redacted] ,The refund was processed the day we responded Credit card companies take 5-days to process a refund Attached is a screen capture showing where we processed the refunds.In good faith we gave a $credit and refunded your money We hope this suffices.The EBTH Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowHaha nice tryThe sellers location and the buyers location are exactly next door to each other, [redacted] and [redacted] ***Neither location is in the city of [redacted] They are in the same unincorporated neighborhoodSales tax is based on the location you pick the item up from or the location the item is delivered toThe item was picked up at ***, right next door to meThey have charged city tax when none was dueThey have been informed multiple times, show a map and insist on charging incorrect taxAre they keeping the tax to make extra profit? [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Most of EBTH's statements are untrue, there are a lot of emails that went back and forth between myself and Heather D [redacted] prior to the sale going liveI sent the EBTH representatives a spreadsheet for reference as wellNone of the lighters contained lighter fluid when they were shipped to me and they did not contain lighter fluid when they left my homeThe "Hazardous Materials" reference was addressed in an email to Bruno C [redacted] which he never answeredIt was in reference to a lot which contained Anniversary items and belt buckles not lightersI still contend that I was taken advantage of and I expected more than lotsI expected at least to lots, possibly more There is also the issue of EBTH "forgetting" to put jackets into the main auctionThere is conflicting messages from Lucy B [redacted] in regards to that matterEBTH has committed fraud and I still want this issue resolvedI was misled and taken advantage ofI was assured that the [redacted] paintings would "sell for the highest price"Heather D [redacted] insisted that I submit the [redacted] Paintings and actually wanted a total of four or moreI am glad I refused and only submitted two or I would have lost even more money Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***---Dear ***, I never received the below notification in my account or my spam folderl would appreciate the complaint being reopened as the comments and actions that ETBH say about me are insulting, demeaning and utterly untrueI am completely entitled to be provided with the opportunity to address these insults that have been directed at me personallyI never used abusive language and I never screamed at anybodyETBH are simply making up lies to cover the fact that their staff are rude and incapable of empathyI will take ETBH to court to make them prove their claims and expose them for the public to seeETBH bans customers who don't put up with being taken advantage ofI am glad ETBH has now confirmed in writing that their mobile version does not require a fulfilment method to be selected.This is confirmation of what I complained about, ETBH does not tell customers before pur***s made via mobile devise that they will have to pay for shippingThey actually admit itIf they did it the same way as their website, this whole issue would never have happened.It was their fault, but for whatever crazy reason they just cannot admit it and cannot take ownershipThink about that, they admit it, but do nothingHave we slipped into the Twilight Zone?? Instead of apologizing for their mistake, they ban the customer for complaining about the scrthey created! Creating so much ill-will that they must be from Mars if they think this is how you do business in the United States Of course I have the same IP address as [redacted] , we live togetherWe also have the a joint bank account through [redacted] which gives us each a credit card, one in my name, one in his, that has the same numberDespite this and despite EBTH seeming to think we are some form of conjoined singular organism we are actually separate people, with separate social security numbers, separate personalities, and even separate fingers and toes! I cannot believe the Revdex.com allows this business to continue to operateHow on earth can this be considered fair treatment?Please reopen the complaint[redacted] ***
Thank you for the opportunity to respond to your concernsWe have looked into [redacted] ’s account and we see that two of her invoices were indeed lostInvoice [redacted] , containing an enameled pin, was shipped out on September via USPS where it was lost in transitWe filed a claim with USPS and fully refunded [redacted] ’s purchaseInvoice [redacted] , containing a collection of costume jewelry, was transferred to our Distribution Center for shippingDuring this process, it was lostWe fully refunded this purchase as wellWe are a licensed auction house which operates within all legal guidelines established in our industryOur primary objective is to unite items with buyers and we make every effort to rectify things when that does not happenUnfortunately, this happened twice to [redacted] , once in the shipping process and once in transit between facilitiesWe deeply apologize for this inconvenience and that we cannot get the items purchased to [redacted] We would like to offer [redacted] a $gift card and invite her to shop with us again, allowing us to create a better experience next timeBest,EBTH
There is zero malicious intent here Our goal is to help you, but you need to contact customer service at some point so we can resolve this We have attempted to contact you with no luck We are more than happy to help you, but we need to be able to contact you We apologize you feel this way, but please help us by providing an updated contact number if the number we are attempting is incorrect Thank you.EBTH
Thank you for the opportunity to further respond to these concernsThe inventory list included by Mr [redacted] was created by the [redacted] project managerShe created this list for him so that he knew what he would be getting back from EBTHThe item listed as broken by an EBTH employee was not broken by EBTHThe piece was packed in its original box with custom cut foam padding, so it could not have broken in transit or packingThe hazardous materials disclaimer was applied to lot [redacted] , a motorcycle gas tank, and lot [redacted] , a collection of 100th anniversary [redacted] memorabilia that included a [redacted] lighterThe direct links to both items are as follows: [redacted] Mr [redacted] met the project manager and the sales specialist with whom he worked at the [redacted] , CO warehouse on 7/to pick up the items on the list sent to him by the project managerIncluded in file “ [redacted] Email 2” is the direct account from the project manager of her interaction with Mr [redacted] No mention was made in that meeting of any further issuesPer the seller contract, “Consignor acknowledges that the Items’ final value will be determined by the public based on the respective online bids.” Mr [redacted] offered his items up for auction on EBTH with the agreement that their final selling price would be their ***et valueWe can only honor the ***et value of items on EBTH as determined by our buyers and we cannot offer any further compensation for these itemsMr [redacted] has had his remaining items returned to himWe consider this matter resolvedThank you for your consideration,EBTH
Hello,We have researched this issue internally and externally After reading over the notes on the account and our internal communication system, our shipping vendor lost the item in transit We had to eat the cost on this and we highly prefer to get the item to the seller so they can celebrate their win We empathize how frustrating this is and have refunded the item and shipped the other item It arrived on May 4th according to FedEx tracking.I’m also adding a $gift card in hopes she will give us another opportunity Thank you for the feedbackHere are the tickets:when can I expect an order, placed six wks ago? [redacted] *** reported a month ago (Fri, Apr at 8:PM) via Portal MetaHello there,Any word on when I can expect this "booked" order? It was paid for on February 22, six weeks ago, but I've heard nothing Thanks,***K*** replied a month ago (Sat, Apr at 1:PM)Replied to : [redacted] Hi ***,I apologize for the delay.I have reached out to the shipping vendor to see if they can get me an update from FedEx on this invoice.As soon as I hear from them, I will email you with an updateTicket: [redacted] Have a fantastic day!***Customer Service Specialist [redacted] *** added a public note a month ago (Tue, Apr at 2:PM)Hi ***,Thanks for your help; I'm looking forward to getting an update this week Feel free to call me with any additional information; my cell is [redacted] .Yours,*** *** replied a month ago (Fri, Apr at 5:PM)Replied to : [redacted] Hi ***,I apologize for the delay, I have heard from our shipping vendor and they have one of the items from your invoice but the other is not there I have emailed the Project Manager for the Columbus EBTH to see if they have it locked up somewhere.I plan on refunded you half of the shipping cost but I would like to wait to process that in case I need to refund for something elseI will email you as soon as I get a response, I do apologize though- it may not be until Monday or Tuesday but I will update you as soon as I can.Ticket: [redacted] Have a fantastic day!***Customer Service Specialist [redacted] *** replied a month ago (Tue, Apr at 1:PM)to : [redacted] Hi ***,Thank you for the updateI am guessing that someone "lost" the Corita Kent prints because they discovered that they are potentially valuable and could be resold for more than I paidThis is extremely frustrating, as the thrill of shopping on EBTH is finding such treasures and securing then I'm also just really disappointedI was planning on restoring, framing, and enjoying these printsThey mean a lot to me.If it turns out that these prints were taken back by the original owners or stolen by someone else, I'd like a full refund, at the very leastI'd also like to get in touch with the person who manages sales and shipping, to express my disappointment.I know it's not your faultAnd I appreciate your work to find my postersBut the people in charge should understand that this kind of thing is not okI spent $That level of purchase should not have been misplaced, and I shouldn't have to be chasing after it like thisCan you send me the contact information for the person our team in charge of this sale? I just want to know what happenedThanks,-***Sent from Yahoo Mail on Android *** replied days ago (Fri, Apr at 5:PM)Replied to : [redacted] Hi ***,I am so very sorry for the delayI have finally gotten word from the Columbus staffThey have searched and the shipping vendor has searched but they can not locate the (16COL008-069) Collection of Vintage Sister Mary Corita Kent PostersThey have the other item and will ship it outI have processed a refund for $to the credit card on file, this is the item amount and half of the shipping cost Please allow a few business days for the refund to clear your account.I apologize for the inconvenience Please let me know if you have any questions.Ticket: [redacted] Have a fantastic day!***Customer Service Specialist [redacted] Invoice DetailsINVOICE #:INVOICE DATE:STATUS:SHIPPING STATUS:SALE: [redacted] FulfilledDelivered [redacted]
According to their policy, if the only option one chooses is pickup, which is what I chose, and the items haven't been picked up within day, then the items are considered forfeited, according to their policyIt is still my responsibility to pay for themSo why were they sent? Second, they are only wanting to credit me with $One item seems to have disappeared (?)I did not authorize anyone to send the items and charge me $43.07, PERIOD I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]