Thank you for the opportunity to respond to these concernsAccording to the closing specialist, the only fees discussed were those pertaining to the rug - the purchase price and the warehouse fees - and their removal would be reflected on his adjusted invoiceAt no time was Mr [redacted] told he would be exempt from the two remaining feesIn the conversation Mr [redacted] had with Kriss in customer service, he showed her the invoice with an “estimated amount due” of $In the app, all fulfillment options are listed under the “shipping” tab, including the pickup informationIf Mr [redacted] had not clicked on this tab, he would not have been able to determine for sure whether his items were available for pickup, when that pickup would be held, and where that pickup would be heldAll of the information was listed for the duration of the time the items were live on the websiteAs a courtesy, Kriss refunded Mr [redacted] $20, but we cannot refund him any furtherThank you for your considerationEBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] THEY ARE LYING LYING LYING-----they have never called -----forget this crap I will call an attorney and sue themI will close these pieces pieces of [redacted] down!!!!!!!! THey steal from everyone and no one makes them accountableI already have an attorney ready to file a class action lawsuitSince they will not do the right thing when they are sued they will realize that their deceptive ways will not be toleratedI will begin my campaign against them TODAY!!!!!
Thank you for the opportunity to further respond to these concernsUpon receipt of this response, we contacted the facility from which this rug was shippingWe have determined that, when shipping was adjusted on 8/31, the rug was at business daysAt this point, the rug is unable to be locatedWe have refunded Ms [redacted] the remainder of her invoiceIf we are able to locate the item in the future, we will contact Ms [redacted] to see if she is still interested in itIf she is, we will recharge her for the rug and ship to the item to her at no chargeThank you for your consideration, EBTH
Thank you for the opportunity to further respond to these concernsMs [redacted] did bring to our attention that we had included photographs that were not part of the chair photosThis can sometimes happen and we appreciated her alerting us to thisWe checked with the project manager in Boston with whom Ms [redacted] interacted when she picked up her chairHe told us that, where appropriate, the market in Boston does put pet disclaimersThe disclaimer was not necessary in this case because the pet hair is clearly visible in the item photographs available to Ms [redacted] prior to biddingHe also clarified that the Boston market does not typically include the disclaimer regarding cleaning because they do not sell items so dirty they need to be cleanedThey did not feel the chair Ms [redacted] purchased was unusually dirty for an item and opted to sell itAt no point did he claim that adding such disclaimers was against company policyWhile we do occasionally include disclaimers about pet hair or cleaning on item descriptions, these are included as a courtesy and are left to the discretion of the team who catalogs the pieceTypically, these are included in cases where photographs are not able to clearly depict the extent of wear, stain, or damageSuch disclaimers are subjective and, therefore, not standard protocol for inclusionMs [redacted] included several photographs, including the photos from our website, in her claimWe have attached, for the sake of clarity, four of the photographs used in the original item listingIn the photos, you can see the wear and holes to the side, the staining on the front lower left corner of the piece, and staining along the left sideWe carefully examined the photographs in comparison to hers and we saw these stainsMs [redacted] accuses EBTH of manipulating photographs to hide damageThis is not the caseEBTH photographers are instructed to capture all damage to an item and it is our position that this was done in this caseThe chair was professionally lit during the photography process, which does brighten the whole piece, but it does not have any effect on the flaws in the piecePer our terms and conditions, “All items are sold ‘as is’ and you are aware that, unless otherwise stated, the items sold on the Site are not new nor in perfect condition, may require touor repairs prior to use and the available information about these items may be limitedEBTH will not list every flaw associated with each item as these are to be expectedIn the case of obvious faults (chips, cracks, significant damage, etc.) EBTH does its best to list the fault within the descriptionEBTH will provide descriptions based on its assessment of an itemHowever, you should not assume that our assessment of condition will be the same as your assessmentIt is your responsibility to read and review all descriptions and images of an item before bidding.”We did not libel Ms [redacted] in any way, we simply cannot speak to when the larger stains she photographed occurredThey were not present on the piece at the time of the pickupIf Ms [redacted] feels an item is misrepresented it is her right to raise her concernsWe have concluded that the chair was not misrepresentedWe are unable to refund the chairWe came to the decision that the chair was represented accurately after careful consideration and evaluation, as well as thorough investigationIn her interactions with our customer service team, Ms [redacted] refused to engage in a civil discourse and allow our customer service team members to answer her questionsInstead, she repeatedly yelled over them when they started speaking, resulting in our team disconnecting her callsMs [redacted] made it clear over the course of her interactions with us that she is unwilling to use EBTH within the parameters set forth by the terms and conditions which she agreed to prior to placing her first bidAs a result of this unwillingness and behavior towards our staff over the phone and in person, we have decided to discontinue our business relationship with her and we have permanently suspended her accountAn account suspension will prevent a user from accessing their account information.We consider this matter resolved.Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns Items from sales in our Chicago market generally go to our distribution center in Blue Ash, OHThese smaller items, as stated in our listing, typically ship within hours, though items can take up to ten business days to ship In this instance, the item was left in the market in ChicagoWhen we received this concern, we were able to have the team locate and pack the itemIt is shipping to MrPhilips via UPS, tracking number [redacted] We would like to offer our most sincere apologies to Mr [redacted] regarding his itemsWe acknowledge that our shipping process took much longer than normalWe would also like to offer him a gift card and invite him to shop with us again Thanks for the consideration, EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not accept the response from Everything but the house, there sales are resold goods which are very like Estate Sales, there rep Brooke stated that the sales tax was not taxes but the cost of insurance and they had to list it as taxes, I stated to Brooke and David that that is illegal and every state requires you to post and list your rules to purchasing and the charges you will be charge, there is nothing in there rules stating this issueFuther more I am posting a Texas rule as to paying sales taxes on used items or estate sale items.No Tax Is Due When Item Is Purchased for Resale A resale certificate must be issued for items purchased for resaleA sale is exempt if the seller receives in good faith from a purchaser either an exemption certificate or a resale certificate from a purchaser in the business of selling, leasing, or renting taxable itemsThe certificate must state that the item purchased is to be sold or transferred as an integral part of a taxable service, in the regular course of the purchaser's business.The merchandise for sale by everything but the house has not been purchased for resale, but is being sold for the owner, who is paid at the end of the saleI would like a refund for money that was taken from my account wihout my permission nor knowledge Regards, [redacted] ***
Thank you for the opportunity to respond to these concernsOn 3/8, Mr [redacted] called EBTH to let us know that he had sent the email requested following his conversation with the supervisorWe were able to locate that email with the repair quote for the clockPer the invoice received from [redacted] *** in [redacted] , the replacement parts for Mr [redacted] ’s clock are USD $On 3/9, EBTH issued Mr [redacted] a refund of $100, which was received by Mr [redacted] on 3/12.Thank you for the opportunity to respond to these concerns.EBTH
Thank you for the opportunity to respond to these concernsMr [redacted] purchased a [redacted] router table with a bag of accessories on 10/for $85, invoice B- [redacted] This piece was available to be picked up in [redacted] , ** on 10/or to be shipped to Mr [redacted] in *** [redacted] ** for $167.51.When Mr [redacted] contacted customer service to express his concern over the shipping price, the customer service representative checked the shipping price with the shipping teamIt was confirmed that, due to the size and weight of this piece, the price was accurateThis piece would have been shipped via our home delivery service, which is a freight service, making it a fairly high priceMr [redacted] chose to forfeit the piece, in which case he was responsible for payment of the piece but it wasn’t shipped to himHis final invoice total was $90.10.The shipping prices are available on the individual item page during the time that bidding was live, as well as any available pick up informationMr [redacted] would have had access to this information prior to placing his initial bid and during his biddingAt this point, we are unable to refund Mr [redacted] for this pieceThank you for your consideration,EBTH
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ---Thank you for accepting my response. I am including a few photos of the damaged items. They are as follows:0784 - This is a photo of some of the collectibles I submitted to EBTH for auction. If you look in the upper right hand corner you can see a [redacted] Replica 1:6 scale. As you can see it is intact and in mint condition as were all of the items I submitted.0831 - This is a photo of the of the same replica motorcycle ( [redacted] - [redacted] ) when I received it back from EBTH. It was broken and worthless.0826 - This is a photo of a rare [redacted] - [redacted] pewter replica of a [redacted] motorcycle. It is broken as well. This piece was also in mint condition when I submitted it to EBTH. One half of the handlebar is broken and so is the engine guard.0820 and 0822 - These are photos of a rare [redacted] sculpture that was commissioned by [redacted] - [redacted] . It is totally destroyed and also no worthless. As you can see it appears it was removed from the shipping box and someone from EBTH destroyed the sculpture. All of these items and others were in mint condition in the original packing and shipping boxes when I submitted them to EBTH for pick-up from my home. I am a serious collector and took excellent care of my collection. Additionally, EBTH was to have informed me of any and all items that were not going to be sold prior to the auction being started. This is in the contract and EBTH failed to do so. I only received the list of items well that were not sold well after the auction was over. There are still items missing such as a rare [redacted] golf ball ***er (silver with ivory [redacted] ), several [redacted] display items, a [redacted] pocket watch and case (EBTH just left the pocket watch chain in the box) just to name a few. If you should need any more information please let me know. Thanks for your consideration in this matter. [redacted]
Thank you for the opportunity to respond to these concernsMs [redacted] purchased a set of faux leather yardages for $on 7/23, invoice B- [redacted] With sales tax and shipping, the final total was $This piece was purchased from a sale from our Atlanta marketIn effort to continuously improve the selling and shopping experience for our global audience, some items will no longer be available for local pickup in many of our marketsSmaller items are taken from those markets and moved to a central distribution center in Blue Ash, OH, where they are cataloged, photographed and packed for shipment before going live for sale on EBTHThe goal of this shift is to service all of our markets with our own facilitiesThe Atlanta market was transitioned to this model earlier this year and has operated in this way for several monthsPer our shipping terms and conditions, “EBTH will use reasonable efforts to ship the Consigned Items within ten (10) business days after the scheduled sale removal and payment date.”Ms [redacted] reached out to our customer service department on 8/to inquire as to the shipping status of her itemShe was told by the customer service representative that the tenth business day was 8/and that the invoice could be investigated if it did not ship by the end of the day that dayOn 8/8, Ms [redacted] called to inquire as to why the piece had not shippedThe customer service representative with whom she spoke that, at business days, we were still within the reasonable efforts clause of the shipping terms.Ms [redacted] ’s invoice is packed and ready to be shippedIt will be shipped by end of day 8/11, business days from the payment dateAs a courtesy we have issued Ms [redacted] a refund of $11.07, which is half of the $shipping chargeThank you for your consideration,EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** [redacted]
Hello [redacted] ***,I've reviewed our phone records and tickets to see if you ever contacted EBTH to get a resolution and we have not had any contact from the phone number or account information provided We would have been happy to make this right for you if given the chance We will be reaching out to find out where the items are currently and see if we can find you a resolution Please understand that, unlike retail, we have to be out of the home at a set date, typically under a very tight deadline to do all the labor involved in moving a full estate the way we do If the items are not picked up, based on our terms and conditions, we charge for shipping so the customer can have their item Our team will reach out to find a resolution for you Thank you.EBTH
Thank you for the opportunity to respond to these concernsWhen we list an item online, we note any major damage or condition issues by cataloging, photography, or bothAdditionally, per our terms and conditions, “all items are sold ‘as is’ and you are aware that, unless otherwise stated, the items sold on the Site are not new nor in perfect condition, may require touor repairs prior to use and the available information about these items may be limitedEBTH will not list every flaw associated with each item as these are to be expectedIn the case of obvious faults (chips, cracks, significant damage, etc.) EBTH does its best to list the fault within the descriptionEBTH will provide descriptions based on its assessment of an itemHowever, you should not assume that our assessment of condition will be the same as your assessmentIt is your responsibility to read and review all descriptions and images of an item before bidding, and you acknowledge that in posting such descriptions, EBTH relies on information provided by the seller.”Regarding returns, “EBTH will only accept returns in cases of material errors in the item description made by EBTH, as determined by EBTH in its sole discretion.”Mr [redacted] reached out to us on November at 9:PM regarding his concerns over the conditions of the jacketHe was responded to at 11:AM on November and the customer service representative asked him to send photos of the damageHe has not responded.In order to begin a return process, we need Mr [redacted] to send us photographs of the damage found on the jacketAt that point, should we agree the piece was misrepresented, we will send him a return label so he can send the jacket backWhen we receive the item, his refund will be processedWe ask that Mr [redacted] send photographs via the Revdex.com of the damage to the itemThanks for your consideration,EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will accept the refund of 50% with the $warehouse pickup fee, a total refund of $as long as it is credited back to my credit card that was used to pay for this item immediately Regards, ** ***
Thank you for the opportunity to further respond to these concerns.As stated in the last response, Mr [redacted] purchased a set of Royal Copenhagen porcelain on 2/for $31, with $in tax and $in shippingThe scheduled removal date was 2/16, so on 2/the shipping process startedWe have included a PDF copy of Mr [redacted] ’s invoice where the removal and payment date is listed at the bottom as 2/Please note that this copy of his invoice does not include the shipping for which Mr [redacted] has been refundedPer our shipping terms and conditions, “EBTH will use reasonable efforts to ship the merchandise within ten (10) business days after the scheduled sale removal or payment dateTracking numbers will be provided via email as available.”When we receive emails, we answer them within hours of receiptWe have received two emails from Mr [redacted] in regards to this issue and, in both instances, he called within hours, before the emails could be responded to and the tickets generated by his emails were closedOur customer service team clocks out at pm, so tickets received late in the day may not be responded to until the following business dayThe first email we received from Mr [redacted] was on Tuesday 2/at 5:pm, ticket #It read "Why is it taking so long to ship my purchase? Invoice [redacted] I won and paid on 2/It's over weeks! This is ridiculous! Ship it by Thursday or cancel my purchase and I will not buy from EBTH again!” He called on Wednesday 3/and spoke to a customer service representativeThat representative told him that the tenth business day would be Friday 3/and it would likely ship by thenThe ticket was closed because we had spoken with Mr [redacted] Our customer service representative misspoke here as she did not factor in the President’s Day holiday on 2/Parcel and mail services were shut down that day, so 3/was actually the ninth business dayOn Friday 3/3, the ninth business day, Mr [redacted] called and spoke to a different customer service representativeHe asked that the order be canceled and he be refunded, but we were experiencing a site outage at that point so she could not look into his invoiceHe was told that the customer service representative would look into the invoice and be back in touch when the system came back upHe gave her his invoice number and said he would look for the money to be refundedIf the order shipped that day, he told her he would refuse it She asked for a contact number, which he initially refused to give her since he had just verbally canceled the orderWhen she explained that she can’t cancel it without looking into it, he gave her his numberShe told him she would investigate and be back in touchAt no point during this phone call did the customer service representative agree to refund Mr [redacted] Later that day, we received the second email from Mr [redacted] at 6:pmIt read, “This has not shipped yet and I have paid weeks agoThis has taken too long I have emailed and called and have not gotten a responseCancel this order and refund my money! I will not buy from EBTH againDo Not Ship the items! I will not accept the box and will deny deliveryI want a refund right away, or I will take further actionsWhy don't you respond to my emails or call me back?” While we do have some representatives who work on the weekends, the hour deadline pertains to business daysBefore we could respond to Mr [redacted] ’s email on Monday 3/6, he called and spoke to a third customer service representativeThat person told Mr [redacted] that we were still within the terms and conditions for shipping timelines since it was the tenth business day and that the item was scheduled to ship that dayMr [redacted] insisted we cancel his order and refund him, but our CS representative said she was not sure she could do thatHe told her that if it was shipped, he would reject delivery.At that point, the customer service representative explained to Mr [redacted] that rejection of delivery or canceling shipping would cause him to forfeit the itemShe explained that in the event of a forfeit item, the customer is still responsible for paying the full invoice valueShe told him that, if she could cancel shipping, she would refund his shipping cost as a courtesy, but he would still have to pay $for the item cost and taxMr [redacted] ’s response was “We’ll have to go through court on that” and instructed her to cancel the item anywayWe were able to cancel shipping, so Mr [redacted] was refunded $for the canceled shipment and his email ticket was closed.Per our terms and conditions, “if you fail to piany items at the specified time or designate a shipping or fulfillment option within seven (7) days of the close of bidding you will be considered to have abandoned and forfeited the items.” Canceling the shipment indicates a cancellation in the fulfillment option which, ultimately, lead to the item being abandoned and, thusly, forfeitThe terms and conditions also state that “You expressly agree that failure to receive any item in the event of abandonment does not relieve you of your obligation to pay for the item or any other feesAt a minimum, you will be charged the amount of your bid to satisfy payment obligations to the seller.”We cannot refund Mr [redacted] any furtherThank you for your consideration,EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] -in mid July I contacted EBTH to consider them to sell the contents of my apartment-I asked for EBTH to provide conservative auction estimates for the key items they felt comfortable they would be able to fetch-I was told my items could be collected by august 1st and wouldE held at the EBTH warehouse in CT for a NY sale in mid to late september when their operations thee would be running-I agreed to use EBTH based off this information and that my story would be featured and anonymous-while traveling in Europe after the story interview I found out the auction was to be listed out of Ohio, and at the worst retail time ever, the week around Labor Day.-I was very vocal about this not being what I was told and how bad sales are at this time-I was assured the pieces would fetch good prices and if I didn't go ahead with the listing my feature would not take place-auction went live with listing errors which I conveyed to EBTH-had to follow up everyday on errors including site crash the final day of auction-some items never corrected-auction performed 30,USD below EBTH estimates-was not informed of any damaged items until mid September Was told table base of [redacted] did not get shipped and would sell in later NY sale-come to find out table base damaged and only received photos and more info after numerous requets-received photos of damage oct 2016-attached are emails showing EBTH wanted to sell lamp in NY sale, because of poor results I asked it to be returned because they could not assure there would be interest -at no time was any damage mentioned or missing purces-EBTH was aware insurance coverage needed late September as I was unaware all items were not to be sold IOriginal auction.-second attachment shows I found they had sold the base at an auction without my rep or myself knowing in september-all this while telling me it was to be sold in NY and then assuring me it would be sent back-rep couldn't believe what happened, -once again had EBTH returned the item after inspection in early August stating they could not sell, had the reported the damage before my insurance ended by late September, had they handled this professionally I would not be in the position-they did not, they repeatedly were in communication staton he they wished to sell the lmap-I asked for its return based on their poor auction results-finally they did repair two pieces they damaged and they did sell, the table sold for at least below their low estimate and secretary they locked the key in for half of its value Auction is a risk which I know pieces do not always perform A company acting like them repairing items they broke and being able to sell them is wonderful should realize that is the most basic steps they have to take to correct their errors
Thank you for the opportunity to respond to these concerns Mr [redacted] purchased a collection of assorted gold scrap metal containing approximately pieces for $on 1/30, invoice [redacted] The shipping cost is $and the sales tax was $56.10, for a final total of $1,Mr [redacted] resold the some of pieces he purchased on eBay quickly after winning his bid and sent them on to his buyer upon his receipt of the piecesThe items were tested by our gemology team, which has the ability to test precious metalsOn 2/21, Mr [redacted] called to let us know that his buyer claimed the items were fake goldWe informed him that we are not a supplier for resellers, but that he could send the items back for verificationHe received the sold pieces back from his buyer on 3/3, at which point we sent him the return labelWhen we received the items on 3/9, we discovered that Mr [redacted] had only sent of the piecesOn 3/14, our customer service team explained to Mr [redacted] that all pieces purchased have to be returnedHe was given a $gift card and, at that point, we resolved his issue to his satisfactionPer our terms and conditions, “Any claims submitted for review under our return policy must be received within thirty (30) days of the earliest of delivery or your taking possession of the item.” At this point, we can’t do anything further for Mr [redacted] Thank you for your considerationEBTH
Thank you for allowing us the opportunity to respond EBTH will use reasonable efforts to ship the merchandise within ten (10) business days after the scheduled sale removal or payment date [redacted] 's tracking number was emailed to her on the 10th business day, December 14th Her package is scheduled to be delivered via the UPS today, December 15th Here is her tracking number: [redacted]
Thank you for the opportunity to respond to these concernsMr [redacted] has created an accurate timeline of events and meetingsWe will fill in any gaps in the timeline and bring some clarity to his experienceOut of both our Lexington and Cincinnati markets, we offer consignment services and estate auction servicesThe estate auction experience outlined to Mr [redacted] is accurate, but we do need to meet a certain value/distance criteria to hold an estate auctionAdditionally, the in-home estate commission can be between 35% and 45% and this determination is based on the value of the items and the distance from our headquarters in marketOur inside sales team can make recommendations as to whether a sale is a consignment or an estate auction, but the final decision is ultimately up to the sales specialist in marketIn Mr [redacted] ’s instance, the Lexington sales specialist determined that his items would be well suited for a consignment sale, rather than the estate auction initially recommended, based on the value of the items and the distance from the warehouseA consignment sale would have been conducted at a 35% commission rate with the items being moved from [redacted] to our warehouse in Lexington at the seller’s expenseThe price quoted to Mr [redacted] was $1000, based on an estimate of a full moving truck and a drive time of hour and minutesMr [redacted] ’s estate has an estimated value of $5000, so this would likely cost about half of his final proceedsMr [redacted] was dissatisfied with this and reached back out to our inside sales teamHe was forwarded to our Cincinnati market in the hopes that it would be easier for that team to accommodate himWhen the sales specialist in Cincinnati spoke with Mr [redacted] , she told him that the commission would be 45% for an in-home auction, based on value and a drive time of hour and minutesAgain, this is about half of the final proceeds of the estimated valueUltimately, we determined that this is not a viable option for us to offer himMr [redacted] spoke with our General Manager in Cincinnati at the end of DecemberIn their conversations, the GM ag [redacted] to try to find a cheaper moving companyMr [redacted] did not propose splitting the moving cost with us to the GM, but we would not have been able to agree to thatUltimately, in their final correspondence, our GM told Mr [redacted] that he was unable to find a shipping quote that was of a favorable priceMoving quotes were again based on a full moving truck and the drive time from the property to the warehouseIn this instance, it takes the same amount of time to get from [redacted] to Cincinnati as it does to get from [redacted] to Lexington and, as such, all of the shipping quotes were about $At this point, the only option we have to offer Mr [redacted] is to sell his items at consignment, to be moved at Mr [redacted] ’s expenseWe do, however, work with another local auction company for situations like thisUnlike us, they conduct live auctions offsite and can often accommodate in situations where we cannotWe understand that liquidating a parent’s estate can be a difficult thing to do and we would be happy to put Mr [redacted] in touch with themThank you for your consideration, EBTH
Thank you for the opportunity to respond to these concernsAccording to the closing specialist, the only fees discussed were those pertaining to the rug - the purchase price and the warehouse fees - and their removal would be reflected on his adjusted invoiceAt no time was Mr [redacted] told he would be exempt from the two remaining feesIn the conversation Mr [redacted] had with Kriss in customer service, he showed her the invoice with an “estimated amount due” of $In the app, all fulfillment options are listed under the “shipping” tab, including the pickup informationIf Mr [redacted] had not clicked on this tab, he would not have been able to determine for sure whether his items were available for pickup, when that pickup would be held, and where that pickup would be heldAll of the information was listed for the duration of the time the items were live on the websiteAs a courtesy, Kriss refunded Mr [redacted] $20, but we cannot refund him any furtherThank you for your considerationEBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] THEY ARE LYING LYING LYING-----they have never called -----forget this crap I will call an attorney and sue themI will close these pieces pieces of [redacted] down!!!!!!!! THey steal from everyone and no one makes them accountableI already have an attorney ready to file a class action lawsuitSince they will not do the right thing when they are sued they will realize that their deceptive ways will not be toleratedI will begin my campaign against them TODAY!!!!!
Thank you for the opportunity to further respond to these concernsUpon receipt of this response, we contacted the facility from which this rug was shippingWe have determined that, when shipping was adjusted on 8/31, the rug was at business daysAt this point, the rug is unable to be locatedWe have refunded Ms [redacted] the remainder of her invoiceIf we are able to locate the item in the future, we will contact Ms [redacted] to see if she is still interested in itIf she is, we will recharge her for the rug and ship to the item to her at no chargeThank you for your consideration, EBTH
Thank you for the opportunity to further respond to these concernsMs [redacted] did bring to our attention that we had included photographs that were not part of the chair photosThis can sometimes happen and we appreciated her alerting us to thisWe checked with the project manager in Boston with whom Ms [redacted] interacted when she picked up her chairHe told us that, where appropriate, the market in Boston does put pet disclaimersThe disclaimer was not necessary in this case because the pet hair is clearly visible in the item photographs available to Ms [redacted] prior to biddingHe also clarified that the Boston market does not typically include the disclaimer regarding cleaning because they do not sell items so dirty they need to be cleanedThey did not feel the chair Ms [redacted] purchased was unusually dirty for an item and opted to sell itAt no point did he claim that adding such disclaimers was against company policyWhile we do occasionally include disclaimers about pet hair or cleaning on item descriptions, these are included as a courtesy and are left to the discretion of the team who catalogs the pieceTypically, these are included in cases where photographs are not able to clearly depict the extent of wear, stain, or damageSuch disclaimers are subjective and, therefore, not standard protocol for inclusionMs [redacted] included several photographs, including the photos from our website, in her claimWe have attached, for the sake of clarity, four of the photographs used in the original item listingIn the photos, you can see the wear and holes to the side, the staining on the front lower left corner of the piece, and staining along the left sideWe carefully examined the photographs in comparison to hers and we saw these stainsMs [redacted] accuses EBTH of manipulating photographs to hide damageThis is not the caseEBTH photographers are instructed to capture all damage to an item and it is our position that this was done in this caseThe chair was professionally lit during the photography process, which does brighten the whole piece, but it does not have any effect on the flaws in the piecePer our terms and conditions, “All items are sold ‘as is’ and you are aware that, unless otherwise stated, the items sold on the Site are not new nor in perfect condition, may require touor repairs prior to use and the available information about these items may be limitedEBTH will not list every flaw associated with each item as these are to be expectedIn the case of obvious faults (chips, cracks, significant damage, etc.) EBTH does its best to list the fault within the descriptionEBTH will provide descriptions based on its assessment of an itemHowever, you should not assume that our assessment of condition will be the same as your assessmentIt is your responsibility to read and review all descriptions and images of an item before bidding.”We did not libel Ms [redacted] in any way, we simply cannot speak to when the larger stains she photographed occurredThey were not present on the piece at the time of the pickupIf Ms [redacted] feels an item is misrepresented it is her right to raise her concernsWe have concluded that the chair was not misrepresentedWe are unable to refund the chairWe came to the decision that the chair was represented accurately after careful consideration and evaluation, as well as thorough investigationIn her interactions with our customer service team, Ms [redacted] refused to engage in a civil discourse and allow our customer service team members to answer her questionsInstead, she repeatedly yelled over them when they started speaking, resulting in our team disconnecting her callsMs [redacted] made it clear over the course of her interactions with us that she is unwilling to use EBTH within the parameters set forth by the terms and conditions which she agreed to prior to placing her first bidAs a result of this unwillingness and behavior towards our staff over the phone and in person, we have decided to discontinue our business relationship with her and we have permanently suspended her accountAn account suspension will prevent a user from accessing their account information.We consider this matter resolved.Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns Items from sales in our Chicago market generally go to our distribution center in Blue Ash, OHThese smaller items, as stated in our listing, typically ship within hours, though items can take up to ten business days to ship In this instance, the item was left in the market in ChicagoWhen we received this concern, we were able to have the team locate and pack the itemIt is shipping to MrPhilips via UPS, tracking number [redacted] We would like to offer our most sincere apologies to Mr [redacted] regarding his itemsWe acknowledge that our shipping process took much longer than normalWe would also like to offer him a gift card and invite him to shop with us again Thanks for the consideration, EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not accept the response from Everything but the house, there sales are resold goods which are very like Estate Sales, there rep Brooke stated that the sales tax was not taxes but the cost of insurance and they had to list it as taxes, I stated to Brooke and David that that is illegal and every state requires you to post and list your rules to purchasing and the charges you will be charge, there is nothing in there rules stating this issueFuther more I am posting a Texas rule as to paying sales taxes on used items or estate sale items.No Tax Is Due When Item Is Purchased for Resale A resale certificate must be issued for items purchased for resaleA sale is exempt if the seller receives in good faith from a purchaser either an exemption certificate or a resale certificate from a purchaser in the business of selling, leasing, or renting taxable itemsThe certificate must state that the item purchased is to be sold or transferred as an integral part of a taxable service, in the regular course of the purchaser's business.The merchandise for sale by everything but the house has not been purchased for resale, but is being sold for the owner, who is paid at the end of the saleI would like a refund for money that was taken from my account wihout my permission nor knowledge Regards, [redacted] ***
Thank you for the opportunity to respond to these concernsOn 3/8, Mr [redacted] called EBTH to let us know that he had sent the email requested following his conversation with the supervisorWe were able to locate that email with the repair quote for the clockPer the invoice received from [redacted] *** in [redacted] , the replacement parts for Mr [redacted] ’s clock are USD $On 3/9, EBTH issued Mr [redacted] a refund of $100, which was received by Mr [redacted] on 3/12.Thank you for the opportunity to respond to these concerns.EBTH
Thank you for the opportunity to respond to these concernsMr [redacted] purchased a [redacted] router table with a bag of accessories on 10/for $85, invoice B- [redacted] This piece was available to be picked up in [redacted] , ** on 10/or to be shipped to Mr [redacted] in *** [redacted] ** for $167.51.When Mr [redacted] contacted customer service to express his concern over the shipping price, the customer service representative checked the shipping price with the shipping teamIt was confirmed that, due to the size and weight of this piece, the price was accurateThis piece would have been shipped via our home delivery service, which is a freight service, making it a fairly high priceMr [redacted] chose to forfeit the piece, in which case he was responsible for payment of the piece but it wasn’t shipped to himHis final invoice total was $90.10.The shipping prices are available on the individual item page during the time that bidding was live, as well as any available pick up informationMr [redacted] would have had access to this information prior to placing his initial bid and during his biddingAt this point, we are unable to refund Mr [redacted] for this pieceThank you for your consideration,EBTH
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ---Thank you for accepting my response. I am including a few photos of the damaged items. They are as follows:0784 - This is a photo of some of the collectibles I submitted to EBTH for auction. If you look in the upper right hand corner you can see a [redacted] Replica 1:6 scale. As you can see it is intact and in mint condition as were all of the items I submitted.0831 - This is a photo of the of the same replica motorcycle ( [redacted] - [redacted] ) when I received it back from EBTH. It was broken and worthless.0826 - This is a photo of a rare [redacted] - [redacted] pewter replica of a [redacted] motorcycle. It is broken as well. This piece was also in mint condition when I submitted it to EBTH. One half of the handlebar is broken and so is the engine guard.0820 and 0822 - These are photos of a rare [redacted] sculpture that was commissioned by [redacted] - [redacted] . It is totally destroyed and also no worthless. As you can see it appears it was removed from the shipping box and someone from EBTH destroyed the sculpture. All of these items and others were in mint condition in the original packing and shipping boxes when I submitted them to EBTH for pick-up from my home. I am a serious collector and took excellent care of my collection. Additionally, EBTH was to have informed me of any and all items that were not going to be sold prior to the auction being started. This is in the contract and EBTH failed to do so. I only received the list of items well that were not sold well after the auction was over. There are still items missing such as a rare [redacted] golf ball ***er (silver with ivory [redacted] ), several [redacted] display items, a [redacted] pocket watch and case (EBTH just left the pocket watch chain in the box) just to name a few. If you should need any more information please let me know. Thanks for your consideration in this matter. [redacted]
Thank you for the opportunity to respond to these concernsMs [redacted] purchased a set of faux leather yardages for $on 7/23, invoice B- [redacted] With sales tax and shipping, the final total was $This piece was purchased from a sale from our Atlanta marketIn effort to continuously improve the selling and shopping experience for our global audience, some items will no longer be available for local pickup in many of our marketsSmaller items are taken from those markets and moved to a central distribution center in Blue Ash, OH, where they are cataloged, photographed and packed for shipment before going live for sale on EBTHThe goal of this shift is to service all of our markets with our own facilitiesThe Atlanta market was transitioned to this model earlier this year and has operated in this way for several monthsPer our shipping terms and conditions, “EBTH will use reasonable efforts to ship the Consigned Items within ten (10) business days after the scheduled sale removal and payment date.”Ms [redacted] reached out to our customer service department on 8/to inquire as to the shipping status of her itemShe was told by the customer service representative that the tenth business day was 8/and that the invoice could be investigated if it did not ship by the end of the day that dayOn 8/8, Ms [redacted] called to inquire as to why the piece had not shippedThe customer service representative with whom she spoke that, at business days, we were still within the reasonable efforts clause of the shipping terms.Ms [redacted] ’s invoice is packed and ready to be shippedIt will be shipped by end of day 8/11, business days from the payment dateAs a courtesy we have issued Ms [redacted] a refund of $11.07, which is half of the $shipping chargeThank you for your consideration,EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** [redacted]
Hello [redacted] ***,I've reviewed our phone records and tickets to see if you ever contacted EBTH to get a resolution and we have not had any contact from the phone number or account information provided We would have been happy to make this right for you if given the chance We will be reaching out to find out where the items are currently and see if we can find you a resolution Please understand that, unlike retail, we have to be out of the home at a set date, typically under a very tight deadline to do all the labor involved in moving a full estate the way we do If the items are not picked up, based on our terms and conditions, we charge for shipping so the customer can have their item Our team will reach out to find a resolution for you Thank you.EBTH
Thank you for the opportunity to respond to these concernsWhen we list an item online, we note any major damage or condition issues by cataloging, photography, or bothAdditionally, per our terms and conditions, “all items are sold ‘as is’ and you are aware that, unless otherwise stated, the items sold on the Site are not new nor in perfect condition, may require touor repairs prior to use and the available information about these items may be limitedEBTH will not list every flaw associated with each item as these are to be expectedIn the case of obvious faults (chips, cracks, significant damage, etc.) EBTH does its best to list the fault within the descriptionEBTH will provide descriptions based on its assessment of an itemHowever, you should not assume that our assessment of condition will be the same as your assessmentIt is your responsibility to read and review all descriptions and images of an item before bidding, and you acknowledge that in posting such descriptions, EBTH relies on information provided by the seller.”Regarding returns, “EBTH will only accept returns in cases of material errors in the item description made by EBTH, as determined by EBTH in its sole discretion.”Mr [redacted] reached out to us on November at 9:PM regarding his concerns over the conditions of the jacketHe was responded to at 11:AM on November and the customer service representative asked him to send photos of the damageHe has not responded.In order to begin a return process, we need Mr [redacted] to send us photographs of the damage found on the jacketAt that point, should we agree the piece was misrepresented, we will send him a return label so he can send the jacket backWhen we receive the item, his refund will be processedWe ask that Mr [redacted] send photographs via the Revdex.com of the damage to the itemThanks for your consideration,EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will accept the refund of 50% with the $warehouse pickup fee, a total refund of $as long as it is credited back to my credit card that was used to pay for this item immediately Regards, ** ***
Thank you for the opportunity to further respond to these concerns.As stated in the last response, Mr [redacted] purchased a set of Royal Copenhagen porcelain on 2/for $31, with $in tax and $in shippingThe scheduled removal date was 2/16, so on 2/the shipping process startedWe have included a PDF copy of Mr [redacted] ’s invoice where the removal and payment date is listed at the bottom as 2/Please note that this copy of his invoice does not include the shipping for which Mr [redacted] has been refundedPer our shipping terms and conditions, “EBTH will use reasonable efforts to ship the merchandise within ten (10) business days after the scheduled sale removal or payment dateTracking numbers will be provided via email as available.”When we receive emails, we answer them within hours of receiptWe have received two emails from Mr [redacted] in regards to this issue and, in both instances, he called within hours, before the emails could be responded to and the tickets generated by his emails were closedOur customer service team clocks out at pm, so tickets received late in the day may not be responded to until the following business dayThe first email we received from Mr [redacted] was on Tuesday 2/at 5:pm, ticket #It read "Why is it taking so long to ship my purchase? Invoice [redacted] I won and paid on 2/It's over weeks! This is ridiculous! Ship it by Thursday or cancel my purchase and I will not buy from EBTH again!” He called on Wednesday 3/and spoke to a customer service representativeThat representative told him that the tenth business day would be Friday 3/and it would likely ship by thenThe ticket was closed because we had spoken with Mr [redacted] Our customer service representative misspoke here as she did not factor in the President’s Day holiday on 2/Parcel and mail services were shut down that day, so 3/was actually the ninth business dayOn Friday 3/3, the ninth business day, Mr [redacted] called and spoke to a different customer service representativeHe asked that the order be canceled and he be refunded, but we were experiencing a site outage at that point so she could not look into his invoiceHe was told that the customer service representative would look into the invoice and be back in touch when the system came back upHe gave her his invoice number and said he would look for the money to be refundedIf the order shipped that day, he told her he would refuse it She asked for a contact number, which he initially refused to give her since he had just verbally canceled the orderWhen she explained that she can’t cancel it without looking into it, he gave her his numberShe told him she would investigate and be back in touchAt no point during this phone call did the customer service representative agree to refund Mr [redacted] Later that day, we received the second email from Mr [redacted] at 6:pmIt read, “This has not shipped yet and I have paid weeks agoThis has taken too long I have emailed and called and have not gotten a responseCancel this order and refund my money! I will not buy from EBTH againDo Not Ship the items! I will not accept the box and will deny deliveryI want a refund right away, or I will take further actionsWhy don't you respond to my emails or call me back?” While we do have some representatives who work on the weekends, the hour deadline pertains to business daysBefore we could respond to Mr [redacted] ’s email on Monday 3/6, he called and spoke to a third customer service representativeThat person told Mr [redacted] that we were still within the terms and conditions for shipping timelines since it was the tenth business day and that the item was scheduled to ship that dayMr [redacted] insisted we cancel his order and refund him, but our CS representative said she was not sure she could do thatHe told her that if it was shipped, he would reject delivery.At that point, the customer service representative explained to Mr [redacted] that rejection of delivery or canceling shipping would cause him to forfeit the itemShe explained that in the event of a forfeit item, the customer is still responsible for paying the full invoice valueShe told him that, if she could cancel shipping, she would refund his shipping cost as a courtesy, but he would still have to pay $for the item cost and taxMr [redacted] ’s response was “We’ll have to go through court on that” and instructed her to cancel the item anywayWe were able to cancel shipping, so Mr [redacted] was refunded $for the canceled shipment and his email ticket was closed.Per our terms and conditions, “if you fail to piany items at the specified time or designate a shipping or fulfillment option within seven (7) days of the close of bidding you will be considered to have abandoned and forfeited the items.” Canceling the shipment indicates a cancellation in the fulfillment option which, ultimately, lead to the item being abandoned and, thusly, forfeitThe terms and conditions also state that “You expressly agree that failure to receive any item in the event of abandonment does not relieve you of your obligation to pay for the item or any other feesAt a minimum, you will be charged the amount of your bid to satisfy payment obligations to the seller.”We cannot refund Mr [redacted] any furtherThank you for your consideration,EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] -in mid July I contacted EBTH to consider them to sell the contents of my apartment-I asked for EBTH to provide conservative auction estimates for the key items they felt comfortable they would be able to fetch-I was told my items could be collected by august 1st and wouldE held at the EBTH warehouse in CT for a NY sale in mid to late september when their operations thee would be running-I agreed to use EBTH based off this information and that my story would be featured and anonymous-while traveling in Europe after the story interview I found out the auction was to be listed out of Ohio, and at the worst retail time ever, the week around Labor Day.-I was very vocal about this not being what I was told and how bad sales are at this time-I was assured the pieces would fetch good prices and if I didn't go ahead with the listing my feature would not take place-auction went live with listing errors which I conveyed to EBTH-had to follow up everyday on errors including site crash the final day of auction-some items never corrected-auction performed 30,USD below EBTH estimates-was not informed of any damaged items until mid September Was told table base of [redacted] did not get shipped and would sell in later NY sale-come to find out table base damaged and only received photos and more info after numerous requets-received photos of damage oct 2016-attached are emails showing EBTH wanted to sell lamp in NY sale, because of poor results I asked it to be returned because they could not assure there would be interest -at no time was any damage mentioned or missing purces-EBTH was aware insurance coverage needed late September as I was unaware all items were not to be sold IOriginal auction.-second attachment shows I found they had sold the base at an auction without my rep or myself knowing in september-all this while telling me it was to be sold in NY and then assuring me it would be sent back-rep couldn't believe what happened, -once again had EBTH returned the item after inspection in early August stating they could not sell, had the reported the damage before my insurance ended by late September, had they handled this professionally I would not be in the position-they did not, they repeatedly were in communication staton he they wished to sell the lmap-I asked for its return based on their poor auction results-finally they did repair two pieces they damaged and they did sell, the table sold for at least below their low estimate and secretary they locked the key in for half of its value Auction is a risk which I know pieces do not always perform A company acting like them repairing items they broke and being able to sell them is wonderful should realize that is the most basic steps they have to take to correct their errors
Thank you for the opportunity to respond to these concerns Mr [redacted] purchased a collection of assorted gold scrap metal containing approximately pieces for $on 1/30, invoice [redacted] The shipping cost is $and the sales tax was $56.10, for a final total of $1,Mr [redacted] resold the some of pieces he purchased on eBay quickly after winning his bid and sent them on to his buyer upon his receipt of the piecesThe items were tested by our gemology team, which has the ability to test precious metalsOn 2/21, Mr [redacted] called to let us know that his buyer claimed the items were fake goldWe informed him that we are not a supplier for resellers, but that he could send the items back for verificationHe received the sold pieces back from his buyer on 3/3, at which point we sent him the return labelWhen we received the items on 3/9, we discovered that Mr [redacted] had only sent of the piecesOn 3/14, our customer service team explained to Mr [redacted] that all pieces purchased have to be returnedHe was given a $gift card and, at that point, we resolved his issue to his satisfactionPer our terms and conditions, “Any claims submitted for review under our return policy must be received within thirty (30) days of the earliest of delivery or your taking possession of the item.” At this point, we can’t do anything further for Mr [redacted] Thank you for your considerationEBTH
Thank you for allowing us the opportunity to respond EBTH will use reasonable efforts to ship the merchandise within ten (10) business days after the scheduled sale removal or payment date [redacted] 's tracking number was emailed to her on the 10th business day, December 14th Her package is scheduled to be delivered via the UPS today, December 15th Here is her tracking number: [redacted]
Thank you for the opportunity to respond to these concernsMr [redacted] has created an accurate timeline of events and meetingsWe will fill in any gaps in the timeline and bring some clarity to his experienceOut of both our Lexington and Cincinnati markets, we offer consignment services and estate auction servicesThe estate auction experience outlined to Mr [redacted] is accurate, but we do need to meet a certain value/distance criteria to hold an estate auctionAdditionally, the in-home estate commission can be between 35% and 45% and this determination is based on the value of the items and the distance from our headquarters in marketOur inside sales team can make recommendations as to whether a sale is a consignment or an estate auction, but the final decision is ultimately up to the sales specialist in marketIn Mr [redacted] ’s instance, the Lexington sales specialist determined that his items would be well suited for a consignment sale, rather than the estate auction initially recommended, based on the value of the items and the distance from the warehouseA consignment sale would have been conducted at a 35% commission rate with the items being moved from [redacted] to our warehouse in Lexington at the seller’s expenseThe price quoted to Mr [redacted] was $1000, based on an estimate of a full moving truck and a drive time of hour and minutesMr [redacted] ’s estate has an estimated value of $5000, so this would likely cost about half of his final proceedsMr [redacted] was dissatisfied with this and reached back out to our inside sales teamHe was forwarded to our Cincinnati market in the hopes that it would be easier for that team to accommodate himWhen the sales specialist in Cincinnati spoke with Mr [redacted] , she told him that the commission would be 45% for an in-home auction, based on value and a drive time of hour and minutesAgain, this is about half of the final proceeds of the estimated valueUltimately, we determined that this is not a viable option for us to offer himMr [redacted] spoke with our General Manager in Cincinnati at the end of DecemberIn their conversations, the GM ag [redacted] to try to find a cheaper moving companyMr [redacted] did not propose splitting the moving cost with us to the GM, but we would not have been able to agree to thatUltimately, in their final correspondence, our GM told Mr [redacted] that he was unable to find a shipping quote that was of a favorable priceMoving quotes were again based on a full moving truck and the drive time from the property to the warehouseIn this instance, it takes the same amount of time to get from [redacted] to Cincinnati as it does to get from [redacted] to Lexington and, as such, all of the shipping quotes were about $At this point, the only option we have to offer Mr [redacted] is to sell his items at consignment, to be moved at Mr [redacted] ’s expenseWe do, however, work with another local auction company for situations like thisUnlike us, they conduct live auctions offsite and can often accommodate in situations where we cannotWe understand that liquidating a parent’s estate can be a difficult thing to do and we would be happy to put Mr [redacted] in touch with themThank you for your consideration, EBTH
Hello,We have overnighted the check to the customer today The check will arrive tomorrow We apologize for the delay.Thank you