Good morning,We did additional research and it looks like there is not a uniform seat height for bar or counter stools, just an approximate height that they might be, and we found that to be varying between different websites We explained in person and in email and in person there was an option for preview the chairs in person and our customer service staff is responsive to any questions prior to bidding if the customer had bidding concerns.We always list the largest dimensions for our items The customer had previously purchased similar items that were listed as being 44" high, and the stools that you purchased from this sale are listed as being 41" tall, based on the customers bidding and buying history, the customer should be familiar with how we list our stools.For these reasons, we will not be able to issue a refund on these items We listed these items in a consistent manner on our site Thank you for bringing this to our attention and please let me know if I can be of further assistance to you
Thank you for the opportunity to respond to these concernsMr [redacted] purchased a [redacted] wristwatch for $on 7/16, invoice B- [redacted] With the additional item on the invoice, shipping and sales tax, his final total was $Mr [redacted] reached out to our customer service team on 7/to let us know that he believed the watch he received was a women’s watchThe customer service representative asked him what, in his opinion, made the watch a women’s watchMr [redacted] sent our customer service representative a picture of the watch on his wrist - it did not fit - and cited a label pictured that read “ [redacted] ***.”A direct link to the description of the piece can be found here: [redacted] In accordance with EBTH policy, the watch was not listed as being a men’s watch or a women’s watchWe do not gender watches because, sometimes, the pieces given to EBTH as part of the watch are not original piecesInstead, it was listed as a [redacted] wristwatchThis piece is a [redacted] watch, which is a signature [redacted] design and is marketed to both men and womenThe watch was sold with three additional straps which could be interchanged with the black crocodile embossed leather strapAs can be seen in the dimensions of the watch, the bracelet including the face was listed as 8.5”Prior to purchasing the watch, the information regarding the size of the watch was available to Mr***His assessment that the watch was misrepresented based on its size when he tried it on is inaccurate as he had access to the bracelet size information prior to placing his initial bidWe are unable to refund Mr***’s purchaseThank you for your consideration,EBTH
Hello,I have reviewed your order It is on the way to you We will have a tracker tomorrow Also, we have refunded all of your shipping for this Thank you for your feedback on this Our Customer Service Manager, [redacted] , will be contacting you today to update you on your items.We apologize again for the delay and thank you for doing business with us again We have sent you $to give us another chance.Thank you! [redacted] VP of Customer Experience
Thank you for the opportunity to respond to these concernsMs [redacted] purchased a [redacted] poster for $on 6/With shipping and sales tax, her final total was $122.44.This piece was housed at our distribution center in Blue Ash, OH and was not available to be picked upDuring the time that the sale was live, the only fulfillment option available to Ms [redacted] would have been a shipping optionShe did not process payment on her end, so shipping was booked and payment was processed automatically on 6/At Ms [redacted] ’s request, we were able to change the item to a forfeit item, in which case she is only responsible for paying $- the item price and the sales tax - and refund her shippingShe should see her refund process in the next few daysThank you for your consideration,EBTH
Thank you for the opportunity to respond to these concernsMs [redacted] purchased [redacted] guggle jug from EBTH on 1/3/for $She purchased another item for $and shipping was $On 1/19, she reached out to our customer service department via email to let us know that the jug was damagedLater that day, we sent her our standard damage claim form and she quickly sent most of the requested picturesOn 1/23, our shipping specialist replied, apologizing for the damage and asking for an additional photo of the pitcher out of the bubble wrapMs [redacted] replied to say she was out of town would send the photo upon her return and sent the photo requested on 1/That same day, our shipping specialist responded to let Ms [redacted] know that she had filed a damage claim with ***She also told Ms [redacted] that, due to the item’s value, [redacted] would have to come to her, inspect the item, and take itMs [redacted] was asked to pack the item in its original packaging and place it outside for [redacted] to retrieve and told that retrieval would happen within business daysOn 1/Ms [redacted] informed the shipping specialist they were still traveling but that they may be able to deliver the package to their local [redacted] office early the following weekThe shipping specialist told Ms [redacted] that “A specific damage team has to retrieve the item for inspection” that same day and that if [redacted] was unable to retrieve the item they would leave instructions on how to complete the claimOn 2/1, our shipping specialist received word from [redacted] that they were unable to retrieve the item for inspection, so she asked Ms [redacted] to contact [redacted] to come pick up the piece and gave her the tracking information [redacted] would be usingLater that day, Ms [redacted] asked why we had scheduled the pickup when we knew she was travelingOur shipping specialist assumed, based on the emails from the previous week, that Ms [redacted] had returned home and apologized for the miscommunicationShe asked that Ms [redacted] let us know when the item was picked up, which Ms [redacted] agreed toA week and a half passed without word from Ms [redacted] , so our shipping specialist reached out to her on 2/asking if she had heard from ***Ms [redacted] replied on 2/that it had been sent back about a week earlier and packed to the [redacted] specificationsOn 2/13, upon receiving this email, our shipping specialist refunded Ms [redacted] $175, which is the item purchase price and half of the shipping costShe thanked Ms [redacted] for the update and apologized again that the item was damagedLater that day, the shipping specialist looked deeper into the claim and saw that, according to ***, it had never been picked upShe reached back out to Ms [redacted] for clarification about what exactly transpired in sending the pitcher backMs [redacted] responded that evening and let us know that she had spoken to an employee and a manager at her local [redacted] store, where she dropped the package offShe apologized to our shipping specialist for the confusion, thanked her, and said her husband would go to the store the next day to get more informationOn 2/14, the shipping specialist replied to Ms [redacted] that we did not ask her to take the item to a [redacted] store and that we had, instead, provided her with contact information to call [redacted] so their damage team could come retrieve the itemThe shipping specialist asked for the store location and phone number so she could begin to locate the itemMs [redacted] responded with a numbered list of complaints about how the damage claim process had been handled, including that they had taken the item to [redacted] after being told to by us, which is not accurate, and our scheduling the pickup when Ms [redacted] was out of town, which we did not knowOur shipping specialist did respond to this email with red font as a means of addressing all of Ms [redacted] ’s concernsMs [redacted] called our customer service department and asked to speak with a manager and with [redacted] The shipping specialist attempted two more times to get the local [redacted] store information from Ms [redacted] Both times, Ms [redacted] refused to provide that information and asked us to stop emailing herAt this point, we do not know where Ms [redacted] ’s pitcher is and we cannot, therefore, complete her returnIf she can provide us with the location and contact information for her local store, we can begin to attempt to locate the itemWe must do this because Ms [redacted] took the item to a [redacted] store for return rather than contact [redacted] about a damage pickup, which is what we asked her to doWe would like to offer our sincere apologies to Ms [redacted] for the item arriving to her damagedWe never like to see this happenThank you for your considerationEBTH
Thank you for the opportunity to respond to these concernsMs [redacted] purchased a [redacted] limited edition hand colored embossed print titled “Spring Bouquet” for $on 8/24, invoice B- [redacted] With the lamp she also purchased, shipping and sales tax, Ms [redacted] ’s final invoice total was $71.37.Ms [redacted] reached out to our customer service department regarding the shipping quote on this piece on 8/She was emailed on 8/by a member of the shipping team who let her know that, because she generated a quote for her billing zip code of $prior to the close of bidding, she was responsible for paying that amountIn investigating this filing with the Revdex.com, we have found that Ms [redacted] did, in fact, generate two different quote amounts for her shipping zip code of ***At 10:pm on 8/20, a quote was generated for $for ***, as can be seen in the screen shot “ [redacted] Quotes 1.” This screen shot and “ [redacted] Quotes 2” show that the shipping quotes stayed in a range between $and $until a quote was generated at 1:pm on 8/24, when the quotes jumped from $22-$to $36-$Ms [redacted] placed her winning $bid at 12:am on 8/24, but did not generate another quote until 5:pm that dayThat quote was $36.71.We have determined that the quotes generated before 1:pm on 8/were inaccurate because the piece was not packed yetAs can be seen in the screen shot “ [redacted] Packing,” the item was not packed until 10:am on 8/At that point, the shipping quote went up to the accurate amountThat said, we do not feel that Ms [redacted] is responsible for our discrepancy in the shipping quoteWe have adjusted her shipping price for [redacted] to $and we have refunded her the $differenceWe would like to apologize to Ms [redacted] for providing her with inaccurate informationThank you for your consideration,EBTH
Ok, I accept this resolution Please contact me if you need to my info to submit the $shipping credit and gift card Here's my email: [redacted] Thank you, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for the opportunity to respond.There are currently two types of shipping with EBTHShipping through a third party vendor occurs when items are being shipped directly from an estate and those costs can be combinedShipping directly through EBTH occurs when items are processed at our facility in [redacted] ***, [redacted] and packed at the time of photographyThose costs cannot be combinedWhen Lori reached out to our customer service team in June regarding combining shipping costs, the [redacted] model was still in its infancy and, at that time, the information was correctIn the months since that contact, the information has changedSince this particular auction shipped from our [redacted] warehouse facility, there was no indication that the items from this auction could be combinedWe allow our customers to review shipping prices prior to biddingThank you
Thank you for the opportunity to respond to these concernsMr [redacted] purchased a collection of lots for $on 10/24, invoice B- [redacted] These items were available to be picked up at the estate in [redacted] , OH on 10/from 2-PM.We have investigated the circumstances of this pickupWe found that the team was at the site from 2:PM to 7:PMWe are not sure why Mr [redacted] was not able to connect with the staff at the scheduled pickupMr [redacted] called our customer service department on 10/to inform the team that he was unable to pick up his itemsHe was offered the option to have the items shipped at a cost of $or to forfeit the items, in which case the items are transferred to EBTH and the customer is only responsible for paying for the piecesHe chose to forfeit the itemsUpon receipt of this filing, we were able to locate the items at our [redacted] showroom, where they were transferred following forfeitureWe have pulled them for Mr [redacted] and they are available to pick up at [redacted] until 11/If they are not picked up by then, they will be forfeitWe would like to apologize to Mr [redacted] for the confusion in his pick upWe have been unable to find any information on lost items purchased by Mr [redacted] If he were to provide the invoice number of the items in question, we would be happy to look into thisThank you for your consideration,EBTH
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am hoping they at least refund the shipping I paid for Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I don't trust this company anymoreI have reached out to them many times with no response This resolution is too late I don't want anything to do with them anymore I would just like a full refund.Thank you Regards, [redacted]
Hello [redacted] ,I'm sorry you are having some challenges here We did respond to your emails Also, the reason they have not shipped is the credit card was declined on the two purchases Please feel free to call customer service at the number listed in the email and we will happily take care of you I also don't see a block on your account The Customer Service staff can help walk you through how to access your account Thank you!EBTH [redacted] replied days ago (Sun, Jun at 10:PM)to : [email protected]" data-placement="below" rel="hover-popover" data-original-title="" Replied to : [redacted] Hi [redacted] ,Thank you for contacting EBTH! I see that we notified you on your win on May 27th via emailUnfortunately there is no alternate pick up time for this saleItems must be removed during the scheduled pick up timePer our terms and conditions items that our not picked up during the scheduled pick up time will be sent out for shipping and the credit card on file will be chargedYou may send someone on your behalf to pick up your items or if you do not want to pay shipping you may forfeit the itemPlease feel free to contact us with anymore questions or call us at ###-###-#### and one of the customer service specialists will be happy to assist youHave a great day!Ticket: [redacted] Alexa M.Customer Service SpecialistEverything But The House
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Why do you keep adjusting your shipping charge? This doesn't make any sense I have attached an invoice of the exact lamp and the shipping charge was $ Now it's $ You are committing fraud Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I did not receive the emails they claim to have sent I had purchased other items from the company, received mails without issue This time, I tried several times to reach someone and finally had a response while their customer service rep Heather who was investigating (for weeks) they "donated" the item I purchasedI would like a refund Regards, [redacted]
Thank you for the opportunity to respond to these concernsWe have checked with our shipping department and they are unable to locate the itemWe apologize for this confusionWe have issued MsTrice a full refund of $Thank you for your considerationEBTH
Thank you for the opportunity to respond to these concernsMs [redacted] purchased a pair of silver plate tea services for $from us on 1/ When she reached out to us on 1/26, our customer service representative promised to investigate with the shippers where the missing tray could beThe item could not be located but we were told that the shippers packed and sent everything they receivedWe let Ms [redacted] know and offered a $partial refundShe called back on 2/and spoke to another customer service representativeThis CS representative again confirmed that the item was sent to her, per the shippersThe CS representative offered the $refund to Ms [redacted] She was also offered the opportunity to return everything she received for a full refundUnfortunately, we do not have another tray to send to Ms [redacted] We do not have a standing stock or inventoryInstead, each of our items are unique to the sellers who offer themWe cannot, therefore, offer Ms [redacted] a replacement tray for the one she says is missingThe two offers which stand are a partial refund or a return for a full refundThank you for the opportunity to respond to these concernsEBTH
Thank you for the opportunity to respond to these concerns Mr [redacted] purchased three rugs and a patio umbrella from EBTH on 11/for $Each item was subject to a $warehouse pickup fee, as indicated by the fulfillment options on the item pages while the items were live for sale on our site The $fee referenced by Mr [redacted] is a handling fee assessed in the instance of an alternate pickup where items are moved from one pickup location to another“Items which must be moved from one location to another in order to make alternate pickup arrangements are subject to a minimum handling fee of ten dollars ($10.00) per lot.” This is different from the $warehouse fee, which is assessed when items have to be removed from a property prior to their sale Two of the rugs on Mr [redacted] ’s invoice were actually one rug and a duplicate listing for that same rugEach listing had incorrect dimensionsWhen the representative discussed these rugs with Mr [redacted] , they agreed he would take the rug and be credited for both item numbers, due to the inaccurate measurements in both descriptionsWith the pickup fees, this was a credit of $62, leaving Mr [redacted] responsible for $plus sales tax When Mr [redacted] reached out to our customer service team regarding the two warehouse pickup fees, it was explained to him that we keep the fulfillment options, including any associated fees, on the item page while the item is live on EBTHWe also showed him where he would have been able to see that information on both our website and our app We refunded 1/of Mr [redacted] ’s warehouse fees as a courtesyPer our terms and conditions, “Your winning bid placed on the Site represents an irrevocable contract and you are responsible for paying all amounts due to EBTHIf you cannot pay for the items or agree to the shipping terms and costs, please do not bid on the items.” The costs include the warehouse pickup feeWe cannot further refund Mr [redacted] ’s warehouse pickup fee Thank you for your consideration EBTH
Thank you for the opportunity to respond to these concerns Per the email sent to Ms [redacted] , she was able to pickup the items for free due to an error on our part, rather than have to pay a pickup or shipping feeWhen she picked up her items, she was informed that she did not owe any extraShe still is required to pay for the items she purchases We apologize that Ms [redacted] ’s customer service experience was not to her satisfactionWe have considered the call and we stand by our customer service teamThat said, we do respect her desire to share this experience Thanks for your consideration EBTH
We have contacted the customer for Mr [redacted] and they were able to locate a partial set of these items We are coordinating a handoff for Mr [redacted] to resolve this.Thank you
Good morning,We did additional research and it looks like there is not a uniform seat height for bar or counter stools, just an approximate height that they might be, and we found that to be varying between different websites We explained in person and in email and in person there was an option for preview the chairs in person and our customer service staff is responsive to any questions prior to bidding if the customer had bidding concerns.We always list the largest dimensions for our items The customer had previously purchased similar items that were listed as being 44" high, and the stools that you purchased from this sale are listed as being 41" tall, based on the customers bidding and buying history, the customer should be familiar with how we list our stools.For these reasons, we will not be able to issue a refund on these items We listed these items in a consistent manner on our site Thank you for bringing this to our attention and please let me know if I can be of further assistance to you
Thank you for the opportunity to respond to these concernsMr [redacted] purchased a [redacted] wristwatch for $on 7/16, invoice B- [redacted] With the additional item on the invoice, shipping and sales tax, his final total was $Mr [redacted] reached out to our customer service team on 7/to let us know that he believed the watch he received was a women’s watchThe customer service representative asked him what, in his opinion, made the watch a women’s watchMr [redacted] sent our customer service representative a picture of the watch on his wrist - it did not fit - and cited a label pictured that read “ [redacted] ***.”A direct link to the description of the piece can be found here: [redacted] In accordance with EBTH policy, the watch was not listed as being a men’s watch or a women’s watchWe do not gender watches because, sometimes, the pieces given to EBTH as part of the watch are not original piecesInstead, it was listed as a [redacted] wristwatchThis piece is a [redacted] watch, which is a signature [redacted] design and is marketed to both men and womenThe watch was sold with three additional straps which could be interchanged with the black crocodile embossed leather strapAs can be seen in the dimensions of the watch, the bracelet including the face was listed as 8.5”Prior to purchasing the watch, the information regarding the size of the watch was available to Mr***His assessment that the watch was misrepresented based on its size when he tried it on is inaccurate as he had access to the bracelet size information prior to placing his initial bidWe are unable to refund Mr***’s purchaseThank you for your consideration,EBTH
Hello,I have reviewed your order It is on the way to you We will have a tracker tomorrow Also, we have refunded all of your shipping for this Thank you for your feedback on this Our Customer Service Manager, [redacted] , will be contacting you today to update you on your items.We apologize again for the delay and thank you for doing business with us again We have sent you $to give us another chance.Thank you! [redacted] VP of Customer Experience
Thank you for the opportunity to respond to these concernsMs [redacted] purchased a [redacted] poster for $on 6/With shipping and sales tax, her final total was $122.44.This piece was housed at our distribution center in Blue Ash, OH and was not available to be picked upDuring the time that the sale was live, the only fulfillment option available to Ms [redacted] would have been a shipping optionShe did not process payment on her end, so shipping was booked and payment was processed automatically on 6/At Ms [redacted] ’s request, we were able to change the item to a forfeit item, in which case she is only responsible for paying $- the item price and the sales tax - and refund her shippingShe should see her refund process in the next few daysThank you for your consideration,EBTH
Thank you for the opportunity to respond to these concernsMs [redacted] purchased [redacted] guggle jug from EBTH on 1/3/for $She purchased another item for $and shipping was $On 1/19, she reached out to our customer service department via email to let us know that the jug was damagedLater that day, we sent her our standard damage claim form and she quickly sent most of the requested picturesOn 1/23, our shipping specialist replied, apologizing for the damage and asking for an additional photo of the pitcher out of the bubble wrapMs [redacted] replied to say she was out of town would send the photo upon her return and sent the photo requested on 1/That same day, our shipping specialist responded to let Ms [redacted] know that she had filed a damage claim with ***She also told Ms [redacted] that, due to the item’s value, [redacted] would have to come to her, inspect the item, and take itMs [redacted] was asked to pack the item in its original packaging and place it outside for [redacted] to retrieve and told that retrieval would happen within business daysOn 1/Ms [redacted] informed the shipping specialist they were still traveling but that they may be able to deliver the package to their local [redacted] office early the following weekThe shipping specialist told Ms [redacted] that “A specific damage team has to retrieve the item for inspection” that same day and that if [redacted] was unable to retrieve the item they would leave instructions on how to complete the claimOn 2/1, our shipping specialist received word from [redacted] that they were unable to retrieve the item for inspection, so she asked Ms [redacted] to contact [redacted] to come pick up the piece and gave her the tracking information [redacted] would be usingLater that day, Ms [redacted] asked why we had scheduled the pickup when we knew she was travelingOur shipping specialist assumed, based on the emails from the previous week, that Ms [redacted] had returned home and apologized for the miscommunicationShe asked that Ms [redacted] let us know when the item was picked up, which Ms [redacted] agreed toA week and a half passed without word from Ms [redacted] , so our shipping specialist reached out to her on 2/asking if she had heard from ***Ms [redacted] replied on 2/that it had been sent back about a week earlier and packed to the [redacted] specificationsOn 2/13, upon receiving this email, our shipping specialist refunded Ms [redacted] $175, which is the item purchase price and half of the shipping costShe thanked Ms [redacted] for the update and apologized again that the item was damagedLater that day, the shipping specialist looked deeper into the claim and saw that, according to ***, it had never been picked upShe reached back out to Ms [redacted] for clarification about what exactly transpired in sending the pitcher backMs [redacted] responded that evening and let us know that she had spoken to an employee and a manager at her local [redacted] store, where she dropped the package offShe apologized to our shipping specialist for the confusion, thanked her, and said her husband would go to the store the next day to get more informationOn 2/14, the shipping specialist replied to Ms [redacted] that we did not ask her to take the item to a [redacted] store and that we had, instead, provided her with contact information to call [redacted] so their damage team could come retrieve the itemThe shipping specialist asked for the store location and phone number so she could begin to locate the itemMs [redacted] responded with a numbered list of complaints about how the damage claim process had been handled, including that they had taken the item to [redacted] after being told to by us, which is not accurate, and our scheduling the pickup when Ms [redacted] was out of town, which we did not knowOur shipping specialist did respond to this email with red font as a means of addressing all of Ms [redacted] ’s concernsMs [redacted] called our customer service department and asked to speak with a manager and with [redacted] The shipping specialist attempted two more times to get the local [redacted] store information from Ms [redacted] Both times, Ms [redacted] refused to provide that information and asked us to stop emailing herAt this point, we do not know where Ms [redacted] ’s pitcher is and we cannot, therefore, complete her returnIf she can provide us with the location and contact information for her local store, we can begin to attempt to locate the itemWe must do this because Ms [redacted] took the item to a [redacted] store for return rather than contact [redacted] about a damage pickup, which is what we asked her to doWe would like to offer our sincere apologies to Ms [redacted] for the item arriving to her damagedWe never like to see this happenThank you for your considerationEBTH
Thank you for the opportunity to respond to these concernsMs [redacted] purchased a [redacted] limited edition hand colored embossed print titled “Spring Bouquet” for $on 8/24, invoice B- [redacted] With the lamp she also purchased, shipping and sales tax, Ms [redacted] ’s final invoice total was $71.37.Ms [redacted] reached out to our customer service department regarding the shipping quote on this piece on 8/She was emailed on 8/by a member of the shipping team who let her know that, because she generated a quote for her billing zip code of $prior to the close of bidding, she was responsible for paying that amountIn investigating this filing with the Revdex.com, we have found that Ms [redacted] did, in fact, generate two different quote amounts for her shipping zip code of ***At 10:pm on 8/20, a quote was generated for $for ***, as can be seen in the screen shot “ [redacted] Quotes 1.” This screen shot and “ [redacted] Quotes 2” show that the shipping quotes stayed in a range between $and $until a quote was generated at 1:pm on 8/24, when the quotes jumped from $22-$to $36-$Ms [redacted] placed her winning $bid at 12:am on 8/24, but did not generate another quote until 5:pm that dayThat quote was $36.71.We have determined that the quotes generated before 1:pm on 8/were inaccurate because the piece was not packed yetAs can be seen in the screen shot “ [redacted] Packing,” the item was not packed until 10:am on 8/At that point, the shipping quote went up to the accurate amountThat said, we do not feel that Ms [redacted] is responsible for our discrepancy in the shipping quoteWe have adjusted her shipping price for [redacted] to $and we have refunded her the $differenceWe would like to apologize to Ms [redacted] for providing her with inaccurate informationThank you for your consideration,EBTH
Ok, I accept this resolution Please contact me if you need to my info to submit the $shipping credit and gift card Here's my email: [redacted] Thank you, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for the opportunity to respond.There are currently two types of shipping with EBTHShipping through a third party vendor occurs when items are being shipped directly from an estate and those costs can be combinedShipping directly through EBTH occurs when items are processed at our facility in [redacted] ***, [redacted] and packed at the time of photographyThose costs cannot be combinedWhen Lori reached out to our customer service team in June regarding combining shipping costs, the [redacted] model was still in its infancy and, at that time, the information was correctIn the months since that contact, the information has changedSince this particular auction shipped from our [redacted] warehouse facility, there was no indication that the items from this auction could be combinedWe allow our customers to review shipping prices prior to biddingThank you
Thank you for the opportunity to respond to these concernsMr [redacted] purchased a collection of lots for $on 10/24, invoice B- [redacted] These items were available to be picked up at the estate in [redacted] , OH on 10/from 2-PM.We have investigated the circumstances of this pickupWe found that the team was at the site from 2:PM to 7:PMWe are not sure why Mr [redacted] was not able to connect with the staff at the scheduled pickupMr [redacted] called our customer service department on 10/to inform the team that he was unable to pick up his itemsHe was offered the option to have the items shipped at a cost of $or to forfeit the items, in which case the items are transferred to EBTH and the customer is only responsible for paying for the piecesHe chose to forfeit the itemsUpon receipt of this filing, we were able to locate the items at our [redacted] showroom, where they were transferred following forfeitureWe have pulled them for Mr [redacted] and they are available to pick up at [redacted] until 11/If they are not picked up by then, they will be forfeitWe would like to apologize to Mr [redacted] for the confusion in his pick upWe have been unable to find any information on lost items purchased by Mr [redacted] If he were to provide the invoice number of the items in question, we would be happy to look into thisThank you for your consideration,EBTH
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am hoping they at least refund the shipping I paid for Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I don't trust this company anymoreI have reached out to them many times with no response This resolution is too late I don't want anything to do with them anymore I would just like a full refund.Thank you Regards, [redacted]
Hello [redacted] ,I'm sorry you are having some challenges here We did respond to your emails Also, the reason they have not shipped is the credit card was declined on the two purchases Please feel free to call customer service at the number listed in the email and we will happily take care of you I also don't see a block on your account The Customer Service staff can help walk you through how to access your account Thank you!EBTH [redacted] replied days ago (Sun, Jun at 10:PM)to : [email protected]" data-placement="below" rel="hover-popover" data-original-title="" Replied to : [redacted] Hi [redacted] ,Thank you for contacting EBTH! I see that we notified you on your win on May 27th via emailUnfortunately there is no alternate pick up time for this saleItems must be removed during the scheduled pick up timePer our terms and conditions items that our not picked up during the scheduled pick up time will be sent out for shipping and the credit card on file will be chargedYou may send someone on your behalf to pick up your items or if you do not want to pay shipping you may forfeit the itemPlease feel free to contact us with anymore questions or call us at ###-###-#### and one of the customer service specialists will be happy to assist youHave a great day!Ticket: [redacted] Alexa M.Customer Service SpecialistEverything But The House
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Why do you keep adjusting your shipping charge? This doesn't make any sense I have attached an invoice of the exact lamp and the shipping charge was $ Now it's $ You are committing fraud Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I did not receive the emails they claim to have sent I had purchased other items from the company, received mails without issue This time, I tried several times to reach someone and finally had a response while their customer service rep Heather who was investigating (for weeks) they "donated" the item I purchasedI would like a refund Regards, [redacted]
Thank you for the opportunity to respond to these concernsWe have checked with our shipping department and they are unable to locate the itemWe apologize for this confusionWe have issued MsTrice a full refund of $Thank you for your considerationEBTH
Thank you for the opportunity to respond to these concernsMs [redacted] purchased a pair of silver plate tea services for $from us on 1/ When she reached out to us on 1/26, our customer service representative promised to investigate with the shippers where the missing tray could beThe item could not be located but we were told that the shippers packed and sent everything they receivedWe let Ms [redacted] know and offered a $partial refundShe called back on 2/and spoke to another customer service representativeThis CS representative again confirmed that the item was sent to her, per the shippersThe CS representative offered the $refund to Ms [redacted] She was also offered the opportunity to return everything she received for a full refundUnfortunately, we do not have another tray to send to Ms [redacted] We do not have a standing stock or inventoryInstead, each of our items are unique to the sellers who offer themWe cannot, therefore, offer Ms [redacted] a replacement tray for the one she says is missingThe two offers which stand are a partial refund or a return for a full refundThank you for the opportunity to respond to these concernsEBTH
We have return all the funds, correct? I believe the shipment is a bonus
Thank you for the opportunity to respond to these concerns Mr [redacted] purchased three rugs and a patio umbrella from EBTH on 11/for $Each item was subject to a $warehouse pickup fee, as indicated by the fulfillment options on the item pages while the items were live for sale on our site The $fee referenced by Mr [redacted] is a handling fee assessed in the instance of an alternate pickup where items are moved from one pickup location to another“Items which must be moved from one location to another in order to make alternate pickup arrangements are subject to a minimum handling fee of ten dollars ($10.00) per lot.” This is different from the $warehouse fee, which is assessed when items have to be removed from a property prior to their sale Two of the rugs on Mr [redacted] ’s invoice were actually one rug and a duplicate listing for that same rugEach listing had incorrect dimensionsWhen the representative discussed these rugs with Mr [redacted] , they agreed he would take the rug and be credited for both item numbers, due to the inaccurate measurements in both descriptionsWith the pickup fees, this was a credit of $62, leaving Mr [redacted] responsible for $plus sales tax When Mr [redacted] reached out to our customer service team regarding the two warehouse pickup fees, it was explained to him that we keep the fulfillment options, including any associated fees, on the item page while the item is live on EBTHWe also showed him where he would have been able to see that information on both our website and our app We refunded 1/of Mr [redacted] ’s warehouse fees as a courtesyPer our terms and conditions, “Your winning bid placed on the Site represents an irrevocable contract and you are responsible for paying all amounts due to EBTHIf you cannot pay for the items or agree to the shipping terms and costs, please do not bid on the items.” The costs include the warehouse pickup feeWe cannot further refund Mr [redacted] ’s warehouse pickup fee Thank you for your consideration EBTH
Thank you for the opportunity to respond to these concerns Per the email sent to Ms [redacted] , she was able to pickup the items for free due to an error on our part, rather than have to pay a pickup or shipping feeWhen she picked up her items, she was informed that she did not owe any extraShe still is required to pay for the items she purchases We apologize that Ms [redacted] ’s customer service experience was not to her satisfactionWe have considered the call and we stand by our customer service teamThat said, we do respect her desire to share this experience Thanks for your consideration EBTH
We have contacted the customer for Mr [redacted] and they were able to locate a partial set of these items We are coordinating a handoff for Mr [redacted] to resolve this.Thank you