Wireless Advocates LLC

Dear [redacted],
Greetings from Wireless Advocates.
I am following up regarding your Revdex.com complaint sent to Costco, regarding and the pre-order status of the Verizon Samsung Galaxy 7. On behalf of Wireless Advocates/ Costco I apologize for the inconvenience and or...

frustration resulting from the pre-order process. My records indicate that the order placed for the Samsung Galaxy 7 will arrive at the warehouse in Lewisville on Thursday 3/17/2016 the tracking number is [redacted].
Yesterday, I called and left you a voicemail asking that you respond to my email offering a $25.00 Costco cash card as a courtesy due to the frustration this may have caused you, I have not received a response, as of today another call was placed to you with no answer.
Wireless Advocates is closing the issue as the phone is in transit and on the way to the warehouse in Lewisville.
Please let me know if you have any questions or concerns.
Kindly,
Charon

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I greatly appreciate the quick response and solution. Sincerely, [redacted]

Hi [redacted],
My name is Charon K[redacted] and I am attempting to follow up with you in regards to the Revdex.com complaint regarding your interaction at the Wireless Advocates Kiosk. I would like to start by apologizing for the experience you had with us.
I attempted to reach you by phone on both phone...

numbers provided on the Revdex.com complaint and was able to leave a voicemail on one of the daytime phone number.
Can you please call me at your earliest convenience for further assistance so I can see how I can help.
Sincerely,Charon K[redacted] - Corporate Escalations Supervisor
Phone # (206)626-8732
Email: [redacted]wirelessadvocates .com or [email protected]

Complaint: [redacted]
Please provide a direct number for the individual you have spoken with at AT&T.  What is the account number they have connected to this issue?
I have spent hours contacting and verifying only to hear that they cannot locate my account.  In fact, I believe they already reassigned the phone numbers and therefore have difficulty finding my account.
I would be happy to have a conference call.
 
Sincerely,
[redacted]

Hi [redacted],
I am following up regarding your Revdex.com complaint and the AT&T billing issue resulting from a purchase and return at the Frederick Wireless Kiosk in Costco.On behalf of Wireless Advocates/ Costco I would like to apologize for the inconvenience and or frustration this may...

have caused you. I attempted to reach you this afternoon on phone number ([redacted] and left you a voicemail with my contact information this afternoon.
I have escalated this request to AT&T confirming the return and asking that they cancel and adjust the billing charges and any negative reporting if any to the collection bureau. It generally takes 2-3 business days for the carrier to research and respond with a resolution, upon receiving this information I will follow back up with you providing any update received.
If you have any questions or concerns please feel free to contact me at the phone number below.
 
Sincerely,
Charon K[redacted]
Phone Number (206)626-8732 - Email: [email protected]

Hello Mr. [redacted], Thank you for the response. After reviewing your response at this time we are unable to provide an individual tracking number for 13 processed cash cards and power packs. You can check your status by visiting www. stuartleerebates.com and entering the phone numbers and zip code. I have validated that each cash card has been mailed on 5/4/2017.  Please let me know if you need anything else. Thank you,Charon K[redacted]

Complaint: [redacted]I am rejecting this response because:
 
Part of this is correct, I was contacted by T-Mobile and told I was taking a $12.00 credit.  The issue is, the Wireless Advocate in the store told me it would be a $22.00 a month credit.  T-Mobile has denied that and said that is between me and Wireless Advocate.  I still have a photo of the store display that says, the iPhone is $5 for 18 months. 
 
This has been going on for 4 months now!  At one point T-Mobile even told me that I was not getting ANY credit for the iPhones I sent in.  Not until last week, has Wireless Advocates even spoken to T-Mobile on my behalf.  The first manager Earl, kept taking my calls but never providing any service.  At this point, Wireless Advocate needs to step up and take responsibility for their employees and the promises they make to their customers.  Sincerely,[redacted]

Hi [redacted],
Thank you for taking the time to speak to me today regarding the missing $100.00 cash card and the Revdex.com complaint.
Per our discussion I have sent the request to have the $100.00 cash card mailed this Friday 1/13/2017. You can expect to receive within 7-10 business days from issuance date...

in a post card style envelope.
On behalf of Wireless Advocates I would like to apologize for the experience and thank you for allowing me to time to make this right.
If you have any additional questions or concerns please feel free to reach out to me directly.
Best Regards,
Charon K[redacted]
(206)626-8732

Hello Mr. [redacted],Thank you for the follow up to the Revdex.com. Customer Service is important to us and Wireless Advocates takes it very seriously. I apologize for the ongoing inconvenience and frustration this may have caused you.   After reviewing your complaint of back and forth...

to the kiosk in attempts to resolve your issue. I have approve to issue the $125.00 cash card as well as issuing your (2) $200.00 cash cards early, verses waiting 12-14 weeks from the purchase date. If this would resolve your complaint, please respond with your mailing address to have this request processed. Sincerely,Michelle T[redacted]

Hi Nicole B[redacted],
Greetings from Wireless Advocates.
Thank you for taking the time to speak with me today, per our conversation the device for your pre-order has been delivered to the warehouse today, the tracking number is [redacted]. As a courtesy I offered to send you a $25.00 cash...

card this Thursday 3/17/2016, you accepted and can expect to receive within 7-10 business days from issuance date in a post card style envelope.
 
Please let me know if you have any questions or concerns.
 
Kindly,
Charon

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I want it to be known and this posted to the web as part of my complaint against wireless advocates when I received the check for 150.00 I went to the back that the check was written on and tried to cash it when the bank tried to call and verify and the check like all the lies wireless advocates over the past 9 months I wasnt about to put the check in my personal checking account for wireless advocates to take another stab at me and mess my checking account up so I had to call wireless advocates and they contacted the people that actually issued the check after 9 months another hour of my time was wasted for them to once again do the right thing to anyone doing business or thinking about doing business with these thugs DONT DO IT they will lie cheat and spit on you and smile at you the whole time hoping you will go away and they keep the money I was told so many lies over and over again it was a true disaster doing business with these people DO NOT BE LURED IN BY THE PROMISE OF A REBATE LIKE I DID WIRELESS ADVOCATES FOOLED TRICKED AND LIED TO ME OVER AND OVER AGAIN AND IF YOU HAVE PROBLEMS WITH THEM GO TO THE FEDERAL TRADE COMMISSION AND FILE AND COMPLAINT SO THAT THEY CAN SEE THAT WIRELESS ADVOCATES ARE DOING THIS KIND Of SHADY business practices and using there customers as there pons
 
Sincerely, [redacted]

Hi [redacted],
Thank you for taking the time to speak with me this morning regarding your missing rebates. Again on behalf of Wireless Advocates/Costco I would like to apologize for your experience. Customer Service is important to us and we will take your information to the correct...

departments for an internal review.
As discussed I have sent the request to have (1) $225.00 and (1) $25.00 cash card mailed to you today. You can expect to receive within 7-10 business days. Additionally, you did confirm that you received the $25.00 and $225.00 cash cards that were mailed to you on 10/27/2016.
If you have any further questions or concerns please feel free to reach out to me directly.
Sincerely.Charon K[redacted] - Escalations Resolution Supervisor

Hi Mr. [redacted],Regarding Wireless Advocates case # [redacted]Thank you for taking the time to speak with me this morning. I apologize for the delayed response as I have been out of the office as well as back to back meetings this morning.Per our discussion, I have escalated your issue to T-Mobile and they are currently researching your options to return. T-Mobile has informed Wireless Advocates that you were issued a Buy One Get One Free Prepaid MasterCard of $750.00 on 8/1/2017,As mentioned on our call this afternoon, I will follow up with you as soon as I hear back from T-Mobile (this will be no later than Friday 8/25/17). Please let me know if you have any questions or concerns.Best Regards,Charon K[redacted](206)626-8732

Complaint: [redacted]I am rejecting this response because:
1. Although the sales associate is not a trained professional, he did tell me he could replace the glass in my phone in 5 minutes if I bring it in to him otherwise, I wouldn't have brought it to him in the first place.
2. He did not recommend any other business to assist me with my broken glass.
3. The sales associate also took over 2 and a half weeks to respond to the original claim. He wasn't on vacation. This guy sells cell phones for a living, and his own employer can't get a hold of him for over two weeks?
4. Review  the security camera footage from 7/25/16 and we will see who is telling the truth. There are cameras all over Costco there should be some type of footage of the incident.
Thank you for your time.
Sincerely,
[redacted]

Hi [redacted],
Thank you for taking the time to speak with me today regarding your rebate and accessory request. Per our conversation today prepaid phones purchases do not qualify for the $25.00 member benefit and accessory pack requests. Due to the information on the website not being clear...

I have approved to send you (8) $25.00 cash cards and (8) Accessory Kits this Thursday 5/26/2016. Please expect to receive within 7-10 business days from issuance date in a post card style envelope.
 
On behalf of Wireless Advocates/Costco I would like to apologize for the inconvenience or frustration this may have caused you. If you have any additional questions or concerns please feel free to contact me directly at the contact information below.
Thank you,
Charon K[redacted]
(206)626-8732
Email:[redacted]wirelessadvocates.com

Hi [redacted],Greetings from Wireless Advocates.
I am following up regarding your Revdex.com complaint and the T-Mobile billing issue based on a promotion that was being ran and discussed with the Wireless Advocates sales associate at the Winchester Wireless Kiosk in Costco.
On behalf of Wireless...

Advocates/ Costco I would like to apologize for the inconvenience and or frustration this may have caused you.
I attempted to reach you this afternoon on both phone numbers provided on the Revdex.com complaint and have left my contact information on both voicemails. Upon researching this request and partnering with T-Mobile I verified that this issue has been resolved when calling into the T-Mobile Customer Care line. They have indicated that you agreed to a $12.00 per month credit and someone from T-Mobile has contacted you directly advising that this has been resolved.
If this is still an open issue please indicate what has not been resolved so I can take further action in assisting. Feel free to contact me at the contact information listed below.
Sincerely,
Charon K[redacted]- Resolutions Supervisor
Phone Number (206)626-8732 Monday - Friday 7:00am to 3:00pm (PST)
Email: [email protected]

Hi [redacted],
Greetings from Wireless Advocates.
 
I am following up regarding the Revdex.com complaint sent to Wireless Advocates regarding a delayed refund for the purchase of a Note 7 with Wireless Advocates. I apologize for the delayed refund to your Visa card.
Upon researching...

this request I was able to validate that the Visa card ending in [redacted] was refunded the amount of $349.99 yesterday 10/5/2016, I have provided proof of the refund below. It is dependent on your financial institution on how quickly your funds are available to you.
 
Hi [redacted],
Greetings from Wireless Advocates.
 
I am following up regarding the Revdex.com complaint sent to Wireless Advocates regarding a delayed refund for the purchase of a Note 7 with Wireless Advocates. I apologize for the delayed refund to your Visa card.
Upon researching this request I was able to validate that the Visa card ending in[redacted] was refunded the amount of $349.99 yesterday 10/5/2016, I have provided proof of the refund below. It is dependent on your financial institution on how quickly your funds are available to you.
 
[redacted]photo redacted by Revdex.com.[redacted]
 
I attempted to reach you by phone this afternoon and a voicemail was left advising the details of the resolution.
 
On behalf of Wireless Advocates/Costco I would like to apologize for any inconvenience or frustration resulting from a purchase with us.
 
Thank you for your feedback regarding your experience.  At Wireless Advocates, we are committed to providing all of our customers with outstanding service and we’re sorry that we’ve disappointed you.  Your comments have been forwarded to the appropriate internal departments for review.
 
Due to confidentiality concerns, we do not share the outcome of reports, but please be assured that we value our customers and we take your feedback very seriously.  If additional information is needed, we will contact you.
 
Thank you,
 
I attempted to reach you by phone this afternoon and a voicemail was left advising the details of the resolution.
 
 
 
On behalf of Wireless Advocates/Costco I would like to apologize for any inconvenience or frustration resulting from a purchase with us.
 
Thank you for your feedback regarding your experience.  At Wireless Advocates, we are committed to providing all of our customers with outstanding service and we’re sorry that we’ve disappointed you.  Your comments have been forwarded to the appropriate internal departments for review.
Due to confidentiality concerns, we do not share the outcome of reports, but please be assured that we value our customers and we take your feedback very seriously.  If additional information is needed, we will contact you.
 
Thank you,

Hi [redacted],
Greetings from Wireless Advocates. I am following up regarding the Revdex.com complaint regarding (2) missing cash cards. I apologize that this has been an ongoing issue with no resolution.
I have verified your purchase and sent the request to have (2) $50.00 cash cards issued to you...

tomorrow Friday 10/28/2016 with Next Day Air shipping. You can expect to receive the cash cards within 1-2 business days.
On behalf of Wireless Advocates/Costco I would like to apologize for the inconvenience or frustration resulting from your purchase with us.
Please let me know if you have any questions or concerns.
Sincerely,Charon K[redacted]- Escalation Resolution Supervisor
(206)626-8732
Email: [email protected]

Member issue:
Member did not receive (3) rebates for devices purchased in August 2016.
Researched the purchase and validated it quailed for (3) Costco Cash Cards. Spoke with member to gather information about his experience concerning purchase and rebate process.
Issued member their rebates and...

advised member of transit time. Advised member I would speak to the District Manager about his experience in order to correct the behavior in the future.
Member is satisfied with resolution.

Hello Mr. [redacted], Thank you for your follow-up in regards to your cash cards and accessory kits for your purchase of the nine phone numbers below. Based on researching this request I show that all cash cards and accessory kits have been issued. [redacted] – (2) Cash Cards and Accessory kits issued 9/15/2016 & 5/4/2017 T-Mobile confirmed phone number is active   [redacted] – (2) Cash Cards and Accessory kits issued 9/15/2016 & 5/4/2017 T-Mobile confirmed phone number is active [redacted] - Cash Card and Accessory kit issued 5/4/2017 T-Mobile confirmed phone number is active [redacted] - Cash Card and Accessory kit issued 5/4/2017 T-Mobile confirmed phone number is active [redacted] - Cash Card and Accessory kit issued 5/4/2017 T-Mobile confirmed phone number is active [redacted] - Cash Card and Accessory kit issued 5/4/2017 T-Mobile confirmed phone number is active [redacted] - Cash Card and Accessory kit issued 5/4/2017 T-Mobile confirmed phone number is active [redacted] - (2) Cash Cards and Accessory kits issued 2/2/2017 & 5/4/2017 T-Mobile confirmed phone number is active [redacted] - Cash Card and Accessory kit issued 5/4/2017 T-Mobile confirmed phone number is active   In order to receive the cash card and accessory kits T-Mobile must confirm that your phone numbers are active and have not been cancelled. In a situation where the phone number has been cancelled from the T-Mobile account, you would no longer be eligible for the cash card and accessory kit.   At this time no additional action is needed from Wireless Advocates as we have addressed all your concerns with the phone numbers above.   Best Regards, Charon K[redacted]