Wireless Advocates LLC

Complaint: [redacted] I am rejecting this response because: Although the sales associate is not a trained professional, he did tell me he could replace the glass in my phone in minutes if I bring it in to him otherwise, I wouldn't have brought it to him in the first place He did not recommend any other business to assist me with my broken glass The sales associate also took over and a half weeks to respond to the original claimHe wasn't on vacationThis guy sells cell phones for a living, and his own employer can't get a hold of him for over two weeks? Review the security camera footage from 7/25/and we will see who is telling the truthThere are cameras all over Costco there should be some type of footage of the incident Thank you for your time Sincerely, [redacted]

Hi [redacted] ***, This email is regarding your Revdex.com complaint, I would like to first apologize for the delay in resolution of receiving your $rebate check, per my research the check was mailed yesterday 4/12/2016, you can expect to receive any dayUpon research I was not aware that this rebate was denied by Wireless Advocates but I can assure you that I will research and escalate your complaint internallyIf additional questions or concerns are needed we will contact you directly Please let me know if you have any questions or concerns Thank you

Spoke with member and he received tracking number from Verizon, as we were waiting on Verizon to ship his devices It is scheduled to arrive to our DC today, and I advised [redacted] that it will arrive to the kiosk within business days from there He is satisfied with resolution and had no further questions

Hi [redacted] ,Greetings from Wireless Advocates I am following up regarding your Revdex.com complaint and the T-Mobile billing issue based on a promotion that was being ran and discussed with the Wireless Advocates sales associate at the Winchester Wireless Kiosk in Costco On behalf of Wireless Advocates/ Costco I would like to apologize for the inconvenience and or frustration this may have caused you I attempted to reach you this afternoon on both phone numbers provided on the Revdex.com complaint and have left my contact information on both voicemailsUpon researching this request and partnering with T-Mobile I verified that this issue has been resolved when calling into the T-Mobile Customer Care lineThey have indicated that you agreed to a $per month credit and someone from T-Mobile has contacted you directly advising that this has been resolved If this is still an open issue please indicate what has not been resolved so I can take further action in assistingFeel free to contact me at the contact information listed below Sincerely, Charon K***- Resolutions Supervisor Phone Number (206)626-Monday - Friday 7:00am to 3:00pm (PST) Email: [email protected]

Hi [redacted] , My name is Charon K [redacted] and I am attempting to follow up with you in regards to the Revdex.com complaint regarding your interaction at the Wireless Advocates KioskI would like to start by apologizing for the experience you had with us I attempted to reach you by phone on both phone numbers provided on the Revdex.com complaint and was able to leave a voicemail on one of the daytime phone number Can you please call me at your earliest convenience for further assistance so I can see how I can help Sincerely,Charon K [redacted] - Corporate Escalations Supervisor Phone # (206)626- Email: [redacted] wirelessadvocates .com or [email protected]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] Thank you for helping me resolve this issue!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Charon has sent out a check to cover the difference in the price between my current plan and a remediated plan for the next monthsI would also note that she has been exemplary in accelerating the resolution of my issue Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if they do deliver the $Costco Cash Card, VR Bundle, and Scosche car-mount (or additional Costco Cash Card for the value of the mount if unavailable) no later than 2/24/17.Sincerely, [redacted]

Hi [redacted] ***, Greetings from Wireless Advocates I am following up regarding a request from the Revdex.comI attempted to reach you today on phone number [redacted] and left you a voicemail asking that you return my callI am following up with the District Manager and Megan P [redacted] on some follow up researchCan you please send me a copy of your [redacted] bill for review? Also please indicate which phone number was not ported out correctly causing the billing errorPlease email this information to me at [email protected] Thank you

Hello Mr [redacted] ,Thank you for the follow up to the Revdex.comCustomer Service is important to us and Wireless Advocates takes it very seriouslyI apologize for the ongoing inconvenience and frustration this may have caused you After reviewing your complaint of back and forth to the kiosk in attempts to resolve your issueI have approve to issue the $cash card as well as issuing your (2) $cash cards early, verses waiting 12-weeks from the purchase dateIf this would resolve your complaint, please respond with your mailing address to have this request processedSincerely,Michelle T [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI greatly appreciate the quick response and solutionSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for all your help!Sincerely, [redacted] ***

Hi Mr [redacted] ***,Regarding Wireless Advocates case # [redacted] Thank you for taking the time to speak with me this morningI apologize for the delayed response as I have been out of the office as well as back to back meetings this morning.Per our discussion, I have escalated your issue to T-Mobile and they are currently researching your options to returnT-Mobile has informed Wireless Advocates that you were issued a Buy One Get One Free Prepaid MasterCard of $on 8/1/2017,As mentioned on our call this afternoon, I will follow up with you as soon as I hear back from T-Mobile (this will be no later than Friday 8/25/17)Please let me know if you have any questions or concerns.Best Regards,Charon K***(206)626-

Complaint: [redacted] I am rejecting this response because:MsCharon K [redacted] has not yet got back to me after business days.I called the number shown in the response and left a voice message on Monday Aug 20, morning around 10AM Sincerely, [redacted] ***

Hello [redacted] ,Thank you for taking the time to speak with me regarding your Revdex.com complaintPer our discussion I have sent the request to have you issued a check of $on Friday 5/12/This amount covers the $for the rebate as well as the $for the upgrade fee that was promised to be waivedYou can expect to receive the check in the mail within 7-business days from the issuance date in a post card style envelope.On behalf of Wireless Advocates I would like to apologize for the inconvenience or frustration resulting from your purchase with usPlease let me know if you have any additional questions or concernsBest Regards,Charon K [redacted]

Upon researching the customers inquiry, we verified the order was placed for a new line of service when the customer wanted to upgrade her existing contract We were able to connect with the customer and replace her order

Hello [redacted] ,Thank you for speaking with me on Monday As per our conversation, I have confirmed with AT&T that they have reversed all charges and your account balance is now $ Thank you for your patience in helping us resolve the erroneous charges for you Please note that I have also emailed you confirmation of this resolution

Hi [redacted] ***,I am following up regarding the Revdex.com complaintI attempted to reach you today and the person who answered hung up on me, I called back leaving a voicemail asking to call me back at their earliest conveniencePlease call me as soon as possible for further assistance.Best Regards,Charon K***(206)626-

Hi Mr***, Thank you for your prompt responseAs a 3rd party carrier we cannot provide our carrier contacts phone number with you nor are we able to hold a conference calls between you and the carrierThe carriers are very strict on CPNI ( Customer proprietary network information- Privacy PolicyAt this time the AT&T has confirmed the issue has been resolved and no further action is neededBilling information is confidential and AT&T will not provide this to Wireless Advocates due to the privacy law you are protected by If you are requesting an revised bill showing you have no outstanding balance you will have to contact AT&T directly, AT&T has also verified that there is no outstanding balance on your AT&T account Wireless Advocates is considering this issue resolved, with no further action being taken Sincerely, Charon K***

I am not happy with this resolutionI spoke with the merchant and am still waiting for their next stepsI wasn't responding as they mentioned that they would respond to me by yesterday Thanks [redacted] ***