Wireless Advocates LLC

Hi *** ***
I am following regarding the Revdex.com complaintThank you for your response in not receiving your $Customer Service checkI have followed up with the rebate department and confirmed that the check is pending and has been cashed yesterday or todayCan you confirm if you have received the check and if there are any outstanding issues?
Please contact me directly at the phone number listed below:
Charon K***
206-626-

Complaint: ***I am rejecting
this response because: I have requested a copy of the contractual agreement with Wireless Advocates because they did not provide one at the time of my verbal agreement with their company representative in their Norwalk CTlocationI sent copies of my *** bill for them to review because they are the 3rd party billing me for services I was not aware of becauseI DO NOT HAVE A CONTRACT!!!!!Sincerely,*** ***

Hi ***,
Thank you for your response to the Revdex.com complaintI apologize that the funds have not been released to you by your financial institutionBased on previous experiences when members when the financial institution is not releasing the funds and the members provide proof of refund which I have provided below the financial institution tend to release the funds immediately
Upon review your Visa credit card ending in 9*** was refunded the amount of $on 10/5/These funds should have been released back to you already
Please provide this information to your financial institution for further review, you can generally email them this information for a faster resolution
Please let me know if you have any additional questions or concerns
Kindly,Charon K***

Hello *** ***,I am following up regarding your Revdex.com complaint to Wireless AdvocatesI apologize that you are having an ongoing issue that has yet to be resolvedWhile researching your complaint I have validated your purchase on 10/01/at the Bridgewater Wireless Kiosk, I show that
(Michelle) Wireless Advocates attempted to resolve your complaint as I understand that your price plan was incorrectly sold to your by the kiosk representative, advising you would receive an additional 2GB of data on top of the 8GB price planYour case shows that Michelle has spoken with you and broken down the charges of the price plan change, she requested that you contact *** Wireless to change to the Unlimited Plan (as a 3rd party carrier, Wireless Advocates is unable to make this change for you), this plan change would increase your bill by $a month, my notes show that she has agreed to issue you the difference of $x 24, totaling the payout of $once the price plan has been changed with *** in the form of a check.In speaking with Michelle she has advised you requested to speak with someone directly from *** to understand the breakdown in chargesWireless Advocates has requested this from *** however *** stated that you must call (Customer Service) for a breakdown in charges as your account would be notated and the call monitored*** Wireless is not willing to make an outbound call to you for personal confidentiality reasonsI would like to be able to assist you to the best of my ability, can you please advise me what assistance you would like from Wireless Advocates?Please let me know if you have any additional questions or concerns you may have.Best Regards,Charon K***

Complaint: ***
I am rejecting this response because: This has been far from resolved The local store manager Emilio did get $refunded to the temporary T-Mobile prepaid account Again, I was forced to abandon my number because T-Mobile wouldn’t release my number I now have ATT and a complete new number Then, when I attempted to close the temporary T-Mobile account I was not able to I asked for a refund, and was told that was not possible since it was a prepaid account So yes, I am still out $
To add to that, I had to switch my entire family to ATT and had to pay for those unnecessary activation, which I wouldn’t have had to pay if your company had not messed up my T-Mobile account That was $plus $per line I have not gotten a bill yet, but the ATT rep says that the $will be just include with my plan, so the activation will be $per line, which I should not have to come out of pocket for since I would not be in this situation and lost my number if it wasn't for your untrained associateThat's a total $160, I will take care of the line fees ($15) $40, for the original I had to spent on the T-Mobile prepaid, and $times to move to ATT since T-Mobile would not release my number due to your associates mistake
Yes, your company refunded $to an account I cannot use, and a number I had for nearly ten years that I cannot use anymore The T-Mobile prepaid account number is my old number: ***, try to get that money back, because they won’t give it to me. This is no way near resolved
Sincerely,*** ***

Hi *** ***
I am following up regarding the Revdex.com complaintYour primary complaint states that you have not received (2) $Costco cash cardsMy records indicate that both cash cards were issued 4/23/to another address other than the address on the Revdex.com complaintHave the cash
cards been received or still missing? I have provided details of the issued rebates below:
If the cash cards have not been received I can escalate the request to the rebate department (*** ***) to see if they have been used or not and under what membershipPlease let me know if this request needs to be further escalated on your behalf
I attempted to reach you by phone this morning on 801-***-*** and left a voicemail, if you have any additional questions or concerns please feel free to contact me directly
Thank you,Charon K***
First Name
***
Last Name
***
Address
*** N *** LN *** *
City
*** ***
State
UT
Zip Code
Kiosk
Purchase Date
12/31/
Comments
Phone Model
GS
Carrier
VERIZON
Auth Code
CASH CARD
Wireless Number
(801) ***-***
Rate Plan
Qualifying Rebate Amt
$
Written Amount
ONE HUNDRED FIFTY DOLLARS AND 00/
Identification Number
Date Received
01/07/
Number of Phones Purchased
Rebate Status
ISSUED 4-23-
Check Number
CASH CARD: *** *** *** ***
Date Issued
04-23-
Check Cleared Date
Account Number
Retailer
Wireless Advocates
District
NWJ
Retailer Auth
Salesperson
First Name
***
Last Name*
***
Address***
N *** LN *** *
City
*** ***
State
UT
Zip Code
Kiosk
Purchase Date
12/31/
Comments
Phone Model
GS
Carrier
VERIZON
Auth Code
CASH CARD
Wireless Number
(435) ***-***
Rate Plan
Qualifying Rebate Amt
$
Written Amount
ONE HUNDRED FIFTY DOLLARS AND 00/
Identification Number
Date Received
01/07/
Number of Phones Purchased
Rebate Status
ISSUED 4-23-
Check Number
CASH CARD: *** *** *** ***
Date Issued
04-23-
Check Cleared Date
Account Number
Retailer
Wireless Advocates
District
NWJ
Retailer Auth
Salesperson

Hi Mr***,
Thank you for taking the time to speak with me today regarding your purchase at the Wireless Advocates kioskPer our conversation I have set up a time to call you back on 1/6/at noon when you are back home to further discuss the promotions you qualified for at the original time of purchaseThe amounts in dispute are $+ $bill credit within trade in of iPhone and billing concerns
I look forward to further discuss this with you next month
Please let me know if you have any questions or concerns
Sincerely,Charon K***

Greetings from Wireless Advocates.The member has been contacted as of 7/31/15, Wireless Advocates has requested the members contract to review, once the contract has been received and reviewed an update will be provided to the member as well as Revdex.com.Thank you

Hi *** ***,
Greetings from Wireless Advocates.I am following up regarding a Revdex.com complaint against Wireless Advocates regarding the refund on a returned deviceThe last communication that was received was you were directed to the Costco warehouse to resolve the issue for a refundI
wanted to follow up to ensure that your issue has been fully resolved and no additional action is needed from Wireless Advocates
If this is still an open issue please reach out to me directly for further assistanceYou are welcome to contact me at the contact information below
On behalf of Wireless Advocates/Costco I would like to apologize for the inconvenience and frustration resulting from a purchase with Wireless Advocates
Thank you,Charon K***
Phone Number (206)626-
Email: ***wirelessadvocates.com

Hello,Per my conversation with the member Ms*** on 8/5/15, I advised I would follow up with her no later than Monday 8/10/to provide the contract that is to be signed at the time of purchase, the member has agreed for me to follow up with her no later than Monday 8/10/or she will be filing a complaint with the Attorney General.Thank you

Hi *** ***, I am following up regarding a Revdex.com complaint received to Wireless AdvocatesI called and left you a voicemail asking to call me back at your earliest convenience, I would like to confirm that you purchased (4) Samsung Galaxy 7’s and (1) Samsung On
I understand you were paid on one of the BOGO rebates and was denied for the secondI would like to further research to help reach a resolution with you Please call me at your earliest convenience, my contact information is belowMy office hours are Monday thru Friday 6:00am to 3:30PM (PST) On behalf of Wireless Advocates I would like to apologize for the experience and am confident we can reach a mutual resolution Best Regards, Charon K***

Complaint: ***I am concerned with this response because I have heard this response many times, from the managers and supervisors, with no followup to me I received yet another bill from AT&T this week
I am hopeful this is the final time I appreciate the effort
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ** *** ***,I would like to start by apologizing that you are experiencing an issue resulting from a purchase made with Wireless Advocates.Thank you for taking the time to speak with me this morning regarding your Revdex.com complaintAs discussed I am currently working on a possible solve for
you.Please allow me business days to come up with a resolution and I will contact you directly with the details.Let me know if you have any questions or concerns.Best Regards,Charon K***Phone # (206)626-8732Email: ***@wirelessadvocates.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
 
In reference to complaint ID [redacted], thanks for following up and working with me closely on this, and the issue of misplaced $250 cash card has been resolved already and now I have my Cash Card with me. You can close this complaint. Thank you very much. 
 
Sincerely, [redacted]

Hi [redacted],
This email is regarding your Revdex.com complaint, I would like to first apologize for the delay in resolution of receiving your $180.00 rebate check, per my research the check was mailed yesterday 4/12/2016, you can expect to receive any day. Upon research I was not aware that this rebate...

was denied by Wireless Advocates but I can assure you that I will research and escalate your complaint internally. If additional questions or concerns are needed we will contact you directly.
Please let me know if you have any questions or concerns.
 
Thank you

Hi [redacted],
I am reaching out to you regarding your rebate inquiry to the Revdex.com. Upon researching your inquiry we have verified that your order was placed on 12/19/2015.  Rebates can take 6 to 8 weeks before the status is available online.  You are able to view the...

status of your rebate as early as 02/19/2016 by visiting Stuartleerebates.com and supplying your mobile phone number and mailing zip code.  Normal rebate processing time is 12-14 weeks from the receipt date that Stuart Lee receives your rebate form. At this time it is too early for us to escalate this request to the rebate center as it may cause additional delays in you receiving your rebate. Normal rebate processing time is called out in the rebate form that you submitted to Stuart Lee Rebates. Please let us know if we may be further assistance.
 
 
Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi Mr. [redacted],
Thank you for your prompt response. As a 3rd party carrier we cannot provide our carrier contacts phone number with you nor are we able to hold a conference calls between you and the carrier. The carriers are very strict on CPNI ( Customer proprietary network information- Privacy Policy. At this time the AT&T has confirmed the issue has been resolved and no further action is needed. Billing information is confidential and AT&T will not provide this to Wireless Advocates due to the privacy law you are protected by.
If you are requesting an revised bill showing you have no outstanding balance you will have to contact AT&T directly, AT&T has also verified that there is no outstanding balance on your AT&T account.
Wireless Advocates is considering this issue resolved, with no further action being taken.
Sincerely,
Charon K[redacted]