Wireless Advocates LLC

Hi *** ***,
Thank you for our inquiry to the Revdex.com regarding your experience with Wireless AdvocatesWe value your feedback and am sorry we have disappointed youAt this time we are currently researching your complaint and will be contacting you for additional information
Thank
you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI look forward to finally receiving my rebateI would like to add that it is unfortunate that the only way I was able to get action on this was by filing a complaint through the Revdex.comIn the future you may wish to look at the way you handle customer service in this area and make someone available to your customers who can handle these things in a more timely fashionIf and when I receive my rebate I will consider this matter resolvedUntil then I will keep my fingers crossed and hope to have no further delays in resolving this matter.Sincerely, *** ***

Hi *** ***,
Thank you for taking the time to speak with me todayPer our conversation your complaint with Wireless Advocates has been resolved
You indicated that you have received your (2) Samsung Galaxy 5 devices and all qualifying rebates (2) $and (2) $At this time no additional action is needed from Wireless Advocates, however if you should need any additional assistance don't hesitate to reach out to me directly
On behalf of Wireless Advocates I would like to apologize for the inconvenience and or frustration this has caused you
Thank you,Charon K***

Complaint: ***
I am rejecting this response because: Hello Charon, Case *** does not address the orders listed hereI sent the email confirmations for the following prepaid ordersORDER DATE: 01/08/Order ID *** Order ID *** Order ID *** Order ID *** Under *** and zip code A wireless number can order more than one deviceDevice: http://membershipwireless.com/50005/galaxy-on5-prepaid Costco Membership: *** I have emailed various agents and the response is often lackluster and there has been no reply since my last emailThank you, M ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have provided Wireless Advocates with the information they have requested and am still awaiting a resolution
Sincerely,
*** ***

Hi Mr***,Greetings from Wireless AdvocatesI am following up on your regarding your Revdex.com complaint has been received and reviewed, I do show that you qualify for the $cash card which has not been issued per the *** *** rebate websiteI sent the request to the rebate center to issue
the cash card to you on 9/10/you can expect to receive within 7-business days from issuance date in a post card style envelopePer our conversation this morning 9/3/please call or email me with the additional rebate offer and I will expedite the processing of the rebates for you on the iPhoneMy contact information is below.Thank you for your time and I apologize for any inconvenience or frustration this may have caused you.Thank you,Charon K***- Executive Escalations CoordinatorPhone Number ***Email: ***@wirelessadvocates.com

Hello Mr***,Thank you for following up with the Revdex.com regarding the status of your $Costco cash cards and power pack accessory kitThis complaint has been previously resolved with case # ***If you have further questions or concerns, please feel free to reach out to me directly at the
contact information below. Best Regards,Charon K***(206) 626-8732***@wirelessadvocates.com

Hi ***,
Thank you for taking the time to speak with me yesterdayPer our discussion regarding your $Costco Cash Card, I have sent the request to have the $cash card issued to you on 12/23/2016, I will follow up with you on Monday
On behalf of Wireless Advocates I would like to
apologize for the inconvenience or frustration resulting from the non issued cash card
Please let me know if you have any questions or concerns
Sincerely,Maren T***

How can I help you in resolvingThe check was going to be sent out to you tomorrow 3/30/however if you are rejecting the claim please help me with determining how I can resolve the issue for you
Thank you

Hi ***,
Thank you for taking the time to speak with me this morning regarding your purchase at the Lemoore Wireless Kioskper our conversation the request has been submitted to the rebate department to have the $rebate mailed to you on 1/7/which is processing time for
rebatesYou can expect to receive the rebate in the mail within 7-business days from issuance date in a post card style envelopeThank you for confirming your address to make sure the rebate is being mailed to the correct address
This issue has been resolved, if you have any additional questions or concerns please feel free to call me directly at *** Monday thru Friday 6:00am - 6:00pm
No further action is needed from Wireless Advocates
Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***I finally received my rebate check on Thursday April 14, over four months after making the phone purchase.
I would like Wireless Advocates to figure out why they would sell a consumer a phone with a rebate of $180, be provided the paperwork to mail in for a rebate, and then be denied that promised rebate by their company: Wireless Advocates.
Wireless Advocates needs to do some serious process improvements. Nobody at Wireless Advocates had any idea they denied my rebate, nor did anyone from their company share that information with me, nor could they explain why they denied my rebate.
This has finally been resolved but only because I had to fight for that promised rebate. I am not happy at all with the service Wireless Advocates failed to provide and the lack of communication by not only Wireless Advocates but with the rebate company they use to process those rebates: Stuart Lee Rebates. Wireless Advocates was telling me to talk to Stuart Lee Rebates; Stuart Lee Rebates was telling me to talk to Wireless Advocates. These two companies were not speaking to each other, were not sharing information and I was stuck in the middle trying to figure it out with no good explanation from either company.Sincerely, *** ***

Hi *** ***,
Thank you for taking the time to speak with me regarding your Revdex.com complaintPer our conversation today 7/2/this issue has been resolved with our company Wireless AdvocatesWe have honored the promised $Costco Cash Card for the tablet purchase made on 11/12/and
you verified that you have received the cash card
If you have any further questions or concerns please feel free to contact me directly at the contact information belowAt this time Wireless Advocates will consider this issue closed
On behalf of Wireless Advocates I would like to apologize for the inconvenience and or frustration resulting from your purchase with us
Thank you,Charon K***- Escalations Resolution Supervisor
Phone Number (206)626-
Email: [email protected]

Dear ***,
I am following up regarding the Revdex.com complaint received about a missing $cash cardI apologize that this has been an ongoing issue that has not been resolved
Upon researching this request I verified that the rebate has not been issued or pendingI sent the request to have
the $issued to you tomorrow at the address provided on the Revdex.com complaint
On behalf of Wireless Advocates/Costco I would like to apologize for the inconvenience and frustration resulting from your purchase with us
Please let me know if you have any additional questions or concerns
Sincerely,Charon K*** - Resolution Supervisor
(206)626-
Email: ***@wirelessadvocates.com

Hi ***,
I am following up regarding your Revdex.com complaintI apologize that this is still an open/unresolved issueBased on my research I show that the $Costco cash card has been mailed and used, I am researching with the rebate department on what Costco membership the cash card was used
under, I should receive this information within 24-hours from todayOnce I have the information an additional follow up will be provided
If you feel that the cash card was used by someone other than yourself, I would suggest contacting the police department and filing a claim, the police department will then contact Costco Loss prevention team for further assistanceIf you have any additional questions or concerns please feel free to contact me directly at the information below
Sincerely,
Charon K***

Hi *** ***,
I am following up to the Revdex.com complaint regarding the missing rebatesPer my research I have verified that the cash cards were issued$was issued 3/for phone number ***-***-*** and $was issued on 3/for phone number ***-***-***Are you missing both cash
cards? We show that the rebates were mailed to another address other than what the Revdex.com complaint was filed onThe mailing address that the rebates were issued to was *** *** *** ** *** ** ***, can you confirm the correct mailing address?
I placed a call today on phone number (505) 459-asking that you return my call at your earliest convenienceMy contact information is below, please feel free to contact me directly
Charon K- Resolutions Supervisor
(206)626-M-F 7:00am to 3:00pm PST
Email: [email protected]

Hi *** *** ***,
Regarding your Revdex.com complaintThank you for taking the time to speak to me today regarding receiving all qualified rebates already
On behalf of Wireless Advocates I would like to apologize for any delays and have sent the complaint to the appropriate department for
internal review
At this time no further action is needed from Wireless Advocates based on the Revdex.com complaintPlease let me know if you have any further questions or concerns
Thank you,Charon K***

Hi *** ***,
Thank you for taking the time to speak with me today regarding the warehouse only promotional offerPer our discussion please send me a copy of your proof of rebate to the following email address below:
[email protected] - ATTENTION: Charon
Once this
information has been received we will review and call you back within hoursPlease let me know if you have any questions or concerns
Sincerely,Charon K***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi *** ***,
I am following up regarding your Revdex.com complaintI am trying to speak with you to get additional informationI called you on phone number (757) 879-and emailed you this morningCan you call me at your earliest convenience at the contact information sent to your email
address
Thank you,Charon K***

Hi *** *** ***,
Thank you for taking the time to speak with me regarding your Revdex.com complaintI would like to apologize that this is an ongoing unresolved issuePer our discussion today I am working with my inventory department on locating a *** iPhone 7+ 128GB Black to transfer to the
warehouseI will follow up with you no later than tomorrow with an update on the device transfer
Thank you,
Charon K***
Phone Number ###-###-####
Email: [email protected]