Wireless Advocates LLC

Complaint: [redacted]
I am rejecting this response because: 1. Michelle was supposed to reach out to [redacted] to get them to contact me as [redacted], and Wireless Advocates have all submitted guidance to me that I cannot contact the wireless provider directly to resolve this because it was Wireless Advocates that incorrectly applied the plan, not [redacted]. So your response is false in that regard. I have received no contact from [redacted] whatsoever to this day. Additionally, Michelle has not advised me to contact [redacted] in any of our correspondence. In fact, as shown in the attached email screenshot, she stated just 2 days ago that she would reach out to them again to contact me. 2. I do not want to change to a [redacted] unlimited plan, I have made that clear from the start. I want the plan I bought. So because your company did not process that correctly and because [redacted] now will not honor that plan BECAUSE your company's representatives did not process it correctly, I expect you to do everything in your power to make this right.  3. The figures noted are false on multiple levels. Michelle initially quoted me an amount of $768, which was already too low. She then stated you would pay the difference between what my current rate "should" be ($300) vs what [redacted] would make it ($355) for a period of 2 years. That is a total of $1320, but is still incorrect as it assumes the cost of our plan rose to $300 when in fact one of your representatives assured us the cost would decrease (but I would be able to accept it staying the same). She then stated it would actually be the difference between $300 and $335. So far Michelle has quoted me 3 different numbers, and now you are quoting yet another that I had not received before. Most importantly, none have shown any specific calculations as to how they were determined. What I will accept right now is the difference between my future plan's cost and my current plan's cost. To me that appears to be ($355 - $288) x 24 months = $1608I also expect an additional payment for data overages between the period between now and October. At $15/overage I believe we had somewhere between 4-6 so I would accept $75.The total would then be $1683.
Sincerely,
[redacted]

Hi [redacted],
I am following up regarding your cash card dispute to the Revdex.com. I would like to start off by apologizing you have not yet received your promised promotional offer. I attempted to reach you by phone this morning and left a voicemail with my contact information.
I have validated your...

purchase of the Samsung Galaxy 7 on 6/27/2016 and the promotion of $150.00 that you do qualify for, I also verified that your rebate was denied. I sent the request to have the $150.00 Costco Cash Card issued next Friday 12/23/2016, you can expect to receive in a post card style envelope within 7-10 business days from the issuance date.
On behalf of Wireless Advocates I would like to apologize for the frustration and inconvenience of the rebate.
Please let me know if you have any additional questions or concerns.
Sincerely,
Charon K[redacted] - Corporate Escalation Resolution Supervisor

Hi [redacted],
Greetings from Wireless Advocates.
I am reaching out to you regarding your Revdex.com complaint received to Wireless Advocates. Your initial complaint is regarding (2) $250.00 cash cards. Per research both rebates are pending payouts to be issued within 12-14 weeks from the...

date the rebate department received the rebate forms which was 11/27/2015. Your rebates will be mailed by 3/3/2016. Up to date rebate information is available at www.stuartleerebates.com by entering in your activated phone number and zip code. Normal rebate processing time was disclosed at the time of purchase and also is included on the contract you signed at Ft. Myers Wireless Kiosk.
Regarding you calls to Wireless Advocates customer service and not receiving a response. I will take this information back to upper management to look into and address.
On behalf of Wireless Advocates I would like to apologize for the frustration and or inconvenience this may have caused you. I have provided details of the pending rebates in the separate email I sent to you directly at [email protected]. Please let me know if you have any additional questions or concerns.
 
Thank you
Charon K[redacted]- Regional Escalations Coordinator

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for all your help!Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: They called and asked for the same information I already sent them prior and I sent them the information on 18th and never received an email or call on what I have sent or a possible solution to the problem.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted],
I am reaching out regarding your request on rebates that have not been issued from an online purchase with Wireless Advocates. On behalf of Wireless Advocates/Costco I would like to apologize for the inconvenience and or frustration resulting from the missing rebates. I have sent...

the request to have (2) $225.00 Costco Cash Cards this Thursday 4/14/2016, you can expect to receive within 7-10 business days from the issuance date in a post card style envelope.
 
Please let me know if you have any questions or concerns.
 
Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted],
This email is regarding your Revdex.com complaint about a purchase at the Frederick Wireless Kiosk inside Costco on 3/28/2016. I have escalated the request to issue the VR Headset, SD Bundle and 6game content to you and am currently awaiting a response from the warehouse on the shipping...

time. Once I receive the shipping times an update will be provided on when you can expect to receive the accessories.
 
On behalf of Wireless Advocates/Costco I apologize for your inconvenience and or frustration. Please let me know if you have any questions or concerns at the contact information listed below.
Thank you,Charon K[redacted]
206-626-8732
[email protected]

i'm currently at work I will call you on my lunch break.  ThanksRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted],
 
Thank you for taking the time to speak with me this morning regarding your denied rebate.
On behalf of Wireless Advocates I would like to apologize for the frustration and inconvenience resulting from the rebate being denied. Per our conversation I have sent the request...

to the rebate department to approve and issue the $250.00 cash card to you today with Next Day Air.
 
Please let me know if you have any questions or concerns.
 
Thank you,Charon K[redacted]

Complaint: [redacted]
I am rejecting this response because:I have returned the calll and no response 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:It was advertised for a certain price and they are not honoring it
I still think it is faulty advertising and I am not be happy with the outcomeSincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will update if I do not receive the promised gift card within a month from when they have indicated they will send it.
Thank you for your help with this.
Sincerely, [redacted]

Dear [redacted],
I am following up regarding your denied $40.00 rebate. I have validated your proof of purchase and the rebate. I sent the request to have the $40.00 rebate issued to you on 12/23/2016. You can expect to receive in a post card style envelope, The rebate will be mailed to the...

address on the Revdex.com complaint.
I have also escalated this information to the District and Regional Managers for coaching and training opportunities to the kiosk on the escalation path and ensuring that they are following up with updates and requested information.
On behalf of Wireless Advocates I would like to apologize for the experience and thank you for allowing me the time to turn this around for you.
Sincerely,Charon K[redacted]

Complaint: [redacted]
I am rejecting this response because: The quantity per line is not relevant. I need to get one card per order. I have not seen any in the mail for ORDER DATE: 01/08/2017 Order ID [redacted] Order ID [redacted] Order ID [redacted] Order ID [redacted]. This issue is thus, not resolved.
Sincerely,
[redacted]

Hello [redacted],Thank you for taking the time to speak with me regarding your Revdex.com complaint. Per our discussion I have sent the request to have you issued a check of $65.00 on Friday 5/12/2017. This amount covers the $25.00 for the rebate as well as the $40.00 for the upgrade fee that was...

promised to be waived. You can expect to receive the check in the mail within 7-10 business days from the issuance date in a post card style envelope.On behalf of Wireless Advocates I would like to apologize for the inconvenience or frustration resulting from your purchase with us. Please let me know if you have any additional questions or concerns. Best Regards,Charon K[redacted]

Dear Ms. [redacted],
Thank you for taking the time to speak with me this morning regarding your Revdex.com complaint. I would like to again apologize for the inconvenience and frustration resulting from your purchase with Wireless Advocates/Costco.
I have verified your purchase and return and...

escalated your information to T-Mobile to ensure that they cancel the Equipment Installment Plan and to make sure that all unnecessary charges are adjusted. Please allow 2-3 business days for to me to get back to you confirming that this issue has been resolved.
Please let me know if you have any questions or concerns, my contact information is below.
Sincerely,
Charon K[redacted] - Escalations Resolution Supervisor
Phone #(206)626-8732
Email: [email protected] or [redacted]@wirelessadvocates.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if they do deliver the $225 Costco Cash Card, VR Bundle, and Scosche car-mount (or additional Costco Cash Card for the value of the mount if unavailable) no later than 2/24/17.Sincerely, [redacted]