Wireless Advocates LLC

Complaint: ***I am rejecting this response because:I received a phone call on Tuesday April 19, I have made three attempts to call back at the provided phone number and I have not heard back from them I have left a voice mail each time I have tried calling them back The address that they said the cards were issued to is the WRONG address That is one of the main issues with getting this resolved The address attached to this complaint is the correct address that the cards need to be reissued to me at the correct address What is it going to take for the cards to be reissued to me at the correct address? Sincerely,*** ***

Hi *** ***, I am following up regarding a Revdex.com complaint received to Wireless AdvocatesI called and left you a voicemail asking to call me back at your earliest convenience, I would to apologize that your rebate issue has not been resolved yetUpon research I show
that the rebate was issued on 11/29/and still has a full balance of $availableBelow I have provided details of the cash cardWe can resolve with one of two options: Option #You can take the cash card to the Costco warehouse to have the funds transferred to a new card Option #I can request to have a new cash card issued to you which can take up to 14+ days to be mailed/received Please call me at your earliest convenience, my contact information is belowMy office hours are Monday thru Friday 6:00am to 3:30PM (PST) On behalf of Wireless Advocates I would like to apologize for the experience and am confident we can reach a mutual resolution Best Regards, Charon K***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** HOWEVER, AS OF MONDAY AT 4;P.MEASTERN STANDARD TIMETHE COMPANY HAS NOT PROVIDED ME WITH THE REQUESTED DOCUMENTATION!@!!!!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Hi *** ***,
Greetings from Wireless Advocates.I am following up regarding a Revdex.com complaint against Wireless Advocates from 2/6/regarding unpractical sales practices at the kiosk in Glenview.I wanted to follow up to see if any additional actions were needed from Wireless AdvocatesIf you
case is still unresolved and further actions are needed please feel free to contact me directly at the contact information listed below
On behalf of Wireless Advocates I would like to apologize for any inconvenience or frustration this may have caused youAs part of our companies Core value we also do the right thing for our members and apologize that we have failed youThis information was sent to the appropriate department for internal review, if additional questions are needed we will contact you directly
Thank you,Charon K***
Phone Number (206)626-8732Email: ***wirelessadvocates.com

Hi *** ***,I am following up in regards to your Revdex.com complaintI would like to start by apologizing for your experience with Wireless Advocates.I have reviewed your complaint and sent the request to have (2) $Costco cash cards to you on Monday 8/7/Please expect to receive in
the mail within 7-business days from issuance date in a post card style envelopeOn behalf of Wireless Advocates, I would like to extend the sincerest apologyCustomer Service is important to us and when we fail to meet your needs it's important for us to knowWe will forward your information to the appropriate departments for training and coaching opportunities with the kiosk.Please let me know if you have any additional questions or concerns.Best Regards,Charon K***

Hi *** ***,
I am following up regarding your promised rebates from a purchase made 2/13/I apologize you have yet to receive your rebatesPer my research I verified that (3) $rebate checks were mailed for a total of $
On behalf of Wireless Advocates/Costco I would like
to apologize for the inconvenience or frustration that this may have caused youI will follow up with the kiosk in Royal Palm to ensure they are trained and coached on accurately provided all information on rebate submissions
Please let me know if you have any questions or concerns
Thank you,Charon K***
(206)626-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello Mr***,This response is to the Revdex.com complaint filed against Wireless AdvocatesThank you for taking the time to speak with me yesterday 6/5/Per our discussion I have sent the breakdown of charges from your current plan and changing to the Unlimited Plan to *** yesterday to confirm my breakdown before I email this information to you directlyI hope to hear back from *** by end of business today.Once this information has been received from *** I will follow up with a call and email the information to you directlyAt that point we will be able to further discuss on next steps towards a resolutionI am hoping to have this ongoing issue closed out for your by the end of this weekPlease let me know if you have any questions or concerns.Best Regards,Charon K***

Hi *** ***,
I am following up regarding a Revdex.com complaint on the refund of the ServicePack Handset Protection PlanOn behalf of Wireless Advocates I would like to apologize for the inconvenience/ frustration resulting from delayed refund request
I have followed up on this
request and sent this to the correct department for processing, a refund check for the amount of $will be mailed to you within 7-business days from today, the check will be mailed to the address listed on the Revdex.com complaint
If you have any additional questions or concerns please feel free to contact me directly at the phone number or email address provided below
Sincerely,Charon K***
[email protected]

Hello *** ***, I am following up regarding your Revdex.com complaint and the denial of your $*** cash cardI have reviewed the complaint and denial of the cash card and verified that you exchanged your Note during different occasionsI sent the request to have the $cash card
next day aired to you today, you can expect to receive the cash card in a post card style envelope. On behalf of Wireless Advocates I would like to apologize for the inconvenience and frustration resulting from your purchase with us and thank you for allowing me the opportunity to correct this on your behalf Please let me know if you have any additional questions or concerns. Kindly, Charon K*** Phone # ***Email: [email protected]

Hello *** ***, I am following up regarding your Revdex.com complaint to Wireless AdvocatesI apologize that you have an ongoing issue that has not been resolved when partnering with the kiosk for assistanceI called and left you a voicemail this morning requesting a call back if neededPlease
see below the resolution as of this morning I validated your purchase of (4) Samsung Galaxy 7’s on 12/26/2016, all devices qualified for the $Costco cash cardPer research I was unable to confirm any rebates issued to youI have sent the request to have (4) $Costco cash cards mailed to you today 7/6/2017, you can expect to receive the cards in the mail within 7-business days in a post card style envelope Customer Service is important to us and Wireless Advocates values your feedbackI have sent your information to the appropriate department for training and coaching opportunities for the kiosksThis department also looks to bettering the member experience Again, on behalf of Wireless Advocates I would like to apologize for the inconvenience and frustration resulting from your purchase with us Please let me know if you have any additional questions or concerns Best Regards, Charon K***

Complaint: ***I am rejecting this response because: I have not yet spoken with anyone about this matter I attempted to call twice today with no luck, waiting for return call
Sincerely,*** ***

Hello *** ***, I am following up regarding your Revdex.com complaint to Wireless AdvocatesI apologize that you have an ongoing issue that has not been resolved when partnering with the kiosk for assistanceI called and left you a voicemail this morning requesting a call back if neededPlease
see below the resolution as of this morning I validated your purchase with *** of a Samsung Galaxy and Tablet E on 09/17/2016, I validated that your contract was written that the activation fee of $each would be waivedI have requested that a check be mailed to you tomorrow 7/11/2017 for the amount of $100.00, which covers $activation x2, the $credit for the computer issues (as promised by the kiosk) and an additional $for the experience at Wireless AdvocatesYou can expect to receive the check in the mail within 7-business days from issuance date in a post card style envelopeThe check will be mailed to the address provided in the Revdex.com complaint.Customer Service is important to us and Wireless Advocates values your feedbackI have sent your information to the appropriate department for training and coaching opportunities for the kiosksThis department also looks to bettering the member experience. Again, on behalf of Wireless Advocates I would like to apologize for the inconvenience and frustration resulting from your purchase with us. Please let me know if you have any additional questions or concerns. Best Regards,Charon K***

Hello Mr***, I was made aware that our District Manager in Hawaii, Dave D*** has made contact with you and has come to a resolutionPlease let me know if there is anything else we can assist you with Sincerely, Dan W***

Hi *** ***,
I am following up regarding your Revdex.com complaint and the status of your (2) $cash cards that have not been issued
Thank you for taking the time to speak with me today via phonePer our conversation I have sent the request to issue (2) $cash cards to you on
Friday 1/13/2017, you can expect to receive within 7-business days from issuance date in a post card style envelope
On behalf of Wireless Advocates I would like to apologize for the experience and thank you for allowing me to time to make this right
If you have any additional questions or concerns please feel free to reach out to me directly

Hi Mr***,
Thank you for taking the time to speak with me yesterday regarding your Revdex.com complaint resulting from a purchase at the Wenatchee Wireless Kiosk in Costco
Again I would like to apologize for the lack of service provided, resulting you to have to go back and forth between the kiosk
and AT&T to solve a billing dispute taking time out of your busy dayPer our discussion I will follow up with the District and Regional Managers to ensure that proper training and coaching is provided to the wireless kiosk, We want to ensure they fully understand how the plans and promotions are presented to members to avoid this type of issue in the future
I have sent the request to have a $Costco Cash Card issued to you as a courtesy due to your experience at the Wenatchee Wireless KioskThis cash card will be mailed 12/16/and you can expect to receive in a post card style envelope
On behalf of Wireless Advocates/Costco I would like to express my sincerest apologies and thank you for allowing me to hear and action your complaint
Please let me know if you have any additional questions or concerns
Sincerely,Charon K*** - Escalation Resolution Supervisor

Hi *** ***,
Thank you for taking the time to speak with me todayPer our conversation I have sent the request to the rebate department to issue (3) $cash cards to you this Thursday 3/17/Please expect to receive them within 7-business days from issuance date in a post card style envelope
You indicated that no further action was needed from Wireless Advocates and you had all issues resolved with someone higher at T-MobileLet me know if you have any other questions or concerns
Kindly,
Charon K***

Hi Mr *** ***,
Thank you for taking the time to speak with me this morning regarding your Revdex.com complaintI apologize for the frustration and inconvenience this may have caused you due to the missing $Costco Cash CardPer our conversation today your issue has been resolved as you have
received the $cash card last night that I approved the rebate department (*** ***) to send last week
If you have any additional questions or concerns, please feel free to contact me directly at the contact information below
Thank you,
Charon K***- Escalations Supervisor
Phone # 206-***-***
Email: [email protected]