Wireless Advocates LLC

Please annotate the company contacted me immediately and is processing a refund I just had to return the phone to them The day they received it I was notified an $refund check was being put in the mail I expect to receive it in a couple days.Thank you for your help

Hi [redacted] , Thank you for your inquiry to the Revdex.com regarding your recent experience at the Aloha, OR wireless kioskBased on the complaint received Wireless Advocates is denying your request for additional actionsAt this time we have a signed contract calling out the price plan that you agreed to at the time of sale on 10/29/We are unable to payoff your old service providers account due to this is not an offer that Verizon providesWireless Advocates has requested any documentation supporting the information provided to you by the sales associate, which we have not received to dateWe are also unable to payoff your bills and or late chargesWith having a plan dispute does not allow a consumer to skip payments with the carrier, Wireless Advocates sells the phone the contract is held with the carrier and all charges are valid unless the plan dispute was resolved that Wireless Advocates would compensateEach escalation is handled on a case by case basis Our Operations Manager spoke with you on 2/23/and our resolution remains the sameI would be more than happy to forward a copy of your signed contract/ customer letter to you for referenceAs we value you being a loyal Costco member we are unable to approve the requests mentionedWireless Advocates will ensure that all rebates you qualified for at the time of purchase are honored if we can verify that the service is still active with the carrier Please let me know if you have any additional questions or concerns Thank you

Hi [redacted] , Greetings from Wireless AdvocatesI am following up regarding the Revdex.com complaint regarding (2) missing cash cardsI apologize that this has been an ongoing issue with no resolution I have verified your purchase and sent the request to have (2) $cash cards issued to you tomorrow Friday 10/28/with Next Day Air shippingYou can expect to receive the cash cards within 1-business days On behalf of Wireless Advocates/Costco I would like to apologize for the inconvenience or frustration resulting from your purchase with us Please let me know if you have any questions or concerns Sincerely,Charon K***- Escalation Resolution Supervisor (206)626- Email: [email protected]

Hi Mr. [redacted] , Thank you for taking the time to speak with me today regarding your missing $200.00 cash card. Per our conversation I have approved and sent the request to the rebate department to issue the cash card to the member this Thursday 2/25/2016. The rebate is being mailed to the address... below. You can expect to receive the cash card in the mail within 7-10 business days from issuance date in a post card style envelope, [redacted] Fox River Grove, IL 60021 At this time Wireless Advocates is closing the issue as resolved. Please let me know if you have any questions or concerns. Thank you

Dear Mr***,I am responding to your Revdex.com complaint about your purchase at the Bloomfield wireless kiosk inside [redacted] Your complaint states that you were not informed that your phone would go dead after years from the original purchase datePer the Customer Letter that you signed at the time of purchase you agree that within days Wireless Advocates/ [redacted] will exchange your defective device for another same modelAfter days you have a one year manufacturer warranty supported by [redacted] At this time Wireless Advocates is unable to assist with the following request regarding the replacement of the battery [redacted] is the manufacturer and Wireless Advocates has no control on when or if they will stop making or selling specific devicesAt this time we recommend that you contact [redacted] to find out specific locations that have or can assist with your battery issue.I apologize for any inconvenience this may have caused you.At this time Wireless Advocates is unable to assist with this request.Thank you,Charon K***- Executive Escalations Coordinator

Complaint: [redacted] I am rejecting this response because: Michelle was supposed to reach out to [redacted] to get them to contact me as [redacted] , [redacted] , and Wireless Advocates have all submitted guidance to me that I cannot contact the wireless provider directly to resolve this because it was Wireless Advocates that incorrectly applied the plan, not [redacted] So your response is in that regardI have received no contact from [redacted] whatsoever to this dayAdditionally, Michelle has not advised me to contact [redacted] in any of our correspondenceIn fact, as shown in the attached email screenshot, she stated just days ago that she would reach out to them again to contact meI do not want to change to a [redacted] unlimited plan, I have made that clear from the startI want the plan I boughtSo because your company did not process that correctly and because [redacted] now will not honor that plan BECAUSE your company's representatives did not process it correctly, I expect you to do everything in your power to make this right The figures noted are on multiple levelsMichelle initially quoted me an amount of $768, which was already too lowShe then stated you would pay the difference between what my current rate "should" be ($300) vs what [redacted] would make it ($355) for a period of yearsThat is a total of $1320, but is still incorrect as it assumes the cost of our plan rose to $when in fact one of your representatives assured us the cost would decrease (but I would be able to accept it staying the same)She then stated it would actually be the difference between $and $So far Michelle has quoted me different numbers, and now you are quoting yet another that I had not received beforeMost importantly, none have shown any specific calculations as to how they were determinedWhat I will accept right now is the difference between my future plan's cost and my current plan's costTo me that appears to be ($- $288) x months = $1608I also expect an additional payment for data overages between the period between now and OctoberAt $15/overage I believe we had somewhere between 4-so I would accept $75.The total would then be $ Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hi [redacted] , I am following up regarding your Revdex.com complaintI would like to apologize that your rebates have been denied On behalf of Wireless Advocates/Costco I would like to apologize for any inconvenience or frustration this may have caused youI have verified your phones and rebate eligibility and sent the request to our rebate department to issue (2) $and (2) $Costco cash cards today you today with Next Day Air shippingYou can expect to receive the cash cards in the mail within 1-business days at the address below: [redacted] Kingwood, TX If you have any questions or concerns please feel free to contact me directly at the contact information below Our sincerest apologies again for the Wireless Advocates rebate denial Charon K [redacted] - 206-626-

Hi ***, I am following up regarding your Revdex.com complaint and the status of a rebate that was promised at the time of purchaseI have attempted to reach you this morning to further discuss your complaintI left a voicemail asking that you return my call at your earliest convenience Additional information is needed for further assistance, can you provide the information below to validate the purchase: Name purchase was made in, purchase location, phone number(s) I have also emailed you asking for a call backPlease respond with the requested information for further research Sincerely,Charon K***

Hi ***, Thank you for taking the time to speak to me today regarding the missing $cash card and the Revdex.com complaint Per our discussion I have sent the request to have the $cash card mailed this Friday 1/13/You can expect to receive within 7-business days from issuance date in a post card style envelope On behalf of Wireless Advocates I would like to apologize for the experience and thank you for allowing me to time to make this right If you have any additional questions or concerns please feel free to reach out to me directly Best Regards, Charon K [redacted] (206)626-

Hi [redacted] , Greetings from Wireless Advocates I am reaching out to you regarding your Revdex.com complaint received to Wireless AdvocatesYour initial complaint is regarding (2) $cash cardsPer research both rebates are pending payouts to be issued within 12-weeks from the date the rebate department received the rebate forms which was 11/27/Your rebates will be mailed by 3/3/Up to date rebate information is available at www.stuartleerebates.com by entering in your activated phone number and zip coderebate processing time was disclosed at the time of purchase and also is included on the contract you signed at FtMyers Wireless Kiosk Regarding you calls to Wireless Advocates customer service and not receiving a responseI will take this information back to upper management to look into and address On behalf of Wireless Advocates I would like to apologize for the frustration and or inconvenience this may have caused youI have provided details of the pending rebates in the separate email I sent to you directly at [email protected] let me know if you have any additional questions or concerns Thank you Charon K***- Regional Escalations Coordinator

Complaint: [redacted] I am rejecting this response because: Part of this is correct, I was contacted by T-Mobile and told I was taking a $credit The issue is, the Wireless Advocate in the store told me it would be a $a month credit T-Mobile has denied that and said that is between me and Wireless Advocate I still have a photo of the store display that says, the iPhone is $for months This has been going on for months now! At one point T-Mobile even told me that I was not getting ANY credit for the iPhones I sent in Not until last week, has Wireless Advocates even spoken to T-Mobile on my behalf The first manager Earl, kept taking my calls but never providing any service At this point, Wireless Advocate needs to step up and take responsibility for their employees and the promises they make to their customers Sincerely, [redacted]

Hi ***, I am following up regarding the Revdex.com complaintI apologize for the lack of service provided to youI have been contacted by the District Manager and informed that your issue has been resolvedCan you confirm if you till have an open issue or if your issue has been resolved and closed Please let me know what assistance I can provide Thank you,Charon 206-626-

Dear Ms [redacted] , Thank you for taking the time to speak with me this morning regarding your Revdex.com complaintI would like to again apologize for the inconvenience and frustration resulting from your purchase with Wireless Advocates/Costco I have verified your purchase and return and escalated your information to T-Mobile to ensure that they cancel the Equipment Installment Plan and to make sure that all unnecessary charges are adjustedPlease allow 2-business days for to me to get back to you confirming that this issue has been resolved Please let me know if you have any questions or concerns, my contact information is below Sincerely, Charon K [redacted] - Escalations Resolution Supervisor Phone #(206)626- Email: [email protected] or [redacted] @wirelessadvocates.com

Hello *** ***,Thank you for your follow upIt is my understanding this issue has been resolved with the supervisor Andrea BarronAndrea has submitted ($100) checks to be issued on 6/23/as well as confirmed there are no upgrade fees being billed to you from T-MobilePlease let me know if you have any additional questions.Best Regards,Charon K***

Complaint: ***I am rejecting this response because:
1> I was never made aware of the return policy at the point of purchase, later I was told by the POP and the Costco senior staff at the Fremont store that the return policy for cell phone purchases at Costco Kiosk is similar to any other Costco.com purchase and that's the reason Angela (Senior Supervisor at Costco Fremont) spent almost 1hr working with the managers at the Kiosk to understand the problem as she wasn't always aware of this policyIf I knew about this policy of sending the phones to a warehouse and waiting for their mercy to allow me to buy another replacement I would never bought it from them
Charon K*** called me on July and after hearing my part of the story confirmed that they will reimburse $(not sure how suddenly they changed their mind to $65...can't trust this company>>>>) and the check will be sent out on 7/7/(due to the holidays)we agreed on the deal (please see my email below sent to her confirming my decision)Haven't received anything yet, no correspondence, no check and no updates that is being conveyed to Revdex.com
Thanks
----- Forwarded Message -----From: *** *** To: Customer Service Sent: Friday, July 1, 11:AMSubject: Re: Revdex.com Complaint--*** ***--***
Thanks for the response CharonUnfortunately nothing is going correct or straightforward here and the only person suffering out of this mess is meI can't trust anything till I see the refund in my bankI trusted Costco and thought the policies will be governed by themI was given an invoice on Costco letter head without any information about the return policyI was ***er misinformed that even if I place a Direct Order, I can still return the items at Costco (which was vouched for by the manager at Costco)
I wasted my time, energy and money in this whole deal CharonI will accept the $check, as we discussed
Thanks
***
From: Customer Service To: "***@gmail.com" Sent: Friday, July 1, 11:AMSubject: Revdex.com Complaint--*** ***
Hi *** ***,
I am following up in regards to the Revdex.com complaint filed against Wireless AdvocatesOn behalf of Wireless Advocates I would like to apologize for the inconvenience and frustration resulting from your purchase with us
Upon researching your complaint it appears that the return of your iPhone 6s and the iPhone SE was not processed correctly causing a delay in refundI did verify that you were refunded $to the Visa card ending in *** on 6/29/It is up to your financial institution on how quickly they release the funds back to you
I would like to reimburse the shipping charges paid in addition to a $Costco Cash Card as a courtesyI would send you a total of $in a Costco Cash CardIf you are willing to accept our sincerest apology and offer please respond with your mailing address to have the cash card sent to you immediately
If you have additional questions or concerns please feel free to contact me directly at the contact information listed below
Sincerely,
Charon K***- Escalations Resolution Supervisor
Phone Number (206)626-M-F 7:00am - 3:00pm (PST)
Email: ***wirelessadvocates.com or [email protected]
Charon K***| Escalations Resolution Supervisor| Wireless Advocates llc | T: 206.626.8732| 400Fairview Ave NSeattle, WA 98109 | ***wirelessadvocates.comSincerely,*** ***

Hi *** ***,
Regarding your Revdex.com rejected response, again I would like to apologize for the inconvenience and frustration this may have causedI have attempted to reach you on both contact phone numbers this morning leaving a voicemail on both mailboxesThank you for clarifying your response I would like to try and resolve this complaint as soon as possible as I understand this has been ongoing issues for a few months now
You stated that you are receiving a $per month credit from T-Mobile, your dispute is regarding $per month, I would like to send you a check for the remainder $x months, providing a total payout of $that I can have mailed this weekThis should resolve the total disputed amount of $per month due to the kiosk errorIf you would like to accept this offer and resolve please respond to this email with your mailing address
For additional questions or concerns please feel free to contact me directly at the contact information listed below
Charon K***- Resolution Supervisor
Phone Number (206)626-
Email: ***wirelessadvocates.com

Hi ***,
I am following up regarding your Revdex.com complaint and the status of your missing $cash card
I called and left you a voicemail this afternoon advising that I have sent the request to have the $cash card mailed this Friday 1/13/You can expect to receive within 7-
business days from issuance date in a post card style envelope
On behalf of Wireless Advocates I would like to apologize for the experience and thank you for allowing me to time to make this right
If you have any additional questions or concerns please feel free to reach out to me directly
Best Regards,
Charon K***
(206)626-

Hi *** ***,
I am following up in regards to the Revdex.com complaintThank you for taking the time to speak with me this morningAs discussed I have escalated your information to my corporate contact with Verizon to research and action your billing disputeThis process can generally take 2-
business days to be resolvedOnce I heave an update from Verizon that your issue has been taken care of I will call you with an updateYour incident number is ***
On behalf of Wireless Advocates I would like to apologize for the inconvenience and frustration this may have caused youPlease let me know if you have any questions or concerns
Sincerely,Charon K*** - Escalation Resolution Supervisor
Phone Number (206)626-
Email: ***@wirelessadvocates.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you!Sincerely, *** ***