We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Upon checking, I can see a $16 USD Wish gift card was added to your account and will expire on October 21, 2017. It will be automatically applied towards your next purchase. Please note that it cannot be used towards shipping costs, and can only be applied towards the price of items.
Do note that when a group buy gift card is issued to you, it expires in 7 days. It looks like your original gift cards were issued to you on August 17 and expired on August 25, 2017.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]...
Hello [redacted],I wanted to follow up on your Revdex.com complaint. After taking a look at your account, it looks like order [redacted] was successfully refunded to you. Your refund may look different depending on the financial institution you paid through, so if you're having trouble...
locating your refund, please contact your financial institution for assistance using the confirmation of the refund we have attached to this email.The refund has been issued to the card ending in [redacted].We still have merchants selling hoverboards that can be found here: [redacted]I hope this resolves your issue, but if you have any other questions, please feel free to let us know and we're more than happy to help.Wish Customer Support Team[redacted]
Hello [redacted],
We are so sorry to hear that you have not received your items on time. Due to unforeseen circumstances, items may get lost in transit or delayed due to customs. Therefore, you have been refunded for all items that did not arrive within the specified delivery window. Refunding does not mean we've cancelled your order, it's simply a security measure to protect your interest. It is still possible that your orders will still arrive. If so, please keep them as an apology. If you do decide to repurchase again in the future, you may do for the items below:
Paw patrol Projection Watches Anime Figure Puppy Dogs Watch for Children Electronic Watch
NEW paw patrol toy toy phone
Thank you for shopping on Wish! Hopefully you will have a better experience next time.
Wish Customer Support Team[redacted]
Hello [redacted],
We are sorry to hear that we have not met your expectations. Once an item has shipped, we are unable to cancel or refund the order. However, per our policy, we are more than happy to issue you a refund if the item does not arrive by the latest delivery date of November 6.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Are you referring to order [redacted] with the 9 items, for the amount...
of $51.40? If this is not the correct order, could you please provide the following:
Order ID (it starts with a 56 or 57 and you can find this on your order confirmation email)
Full name as it appears on your Wish profile
Last four digits of the credit card used to place the order AND the exact date and amount of the charge in US Dollars
If you used PayPal please provide the Unique Transaction ID which can be found on your PayPal statement
This should help us find your account and help locate the order.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
With the provided information, I was able to locate the charge to order...
[redacted]. To view this order, please login via email, [redacted], into the Wish App. Please notice the 'm' in the email address.
Once logged in, you can view the order here: [redacted]
If your item does not arrive by today, you may "request a refund" through the Order History.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Hello [redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
The following items have been refunded:
Order [redacted] Women's Sexy Lace Short Nightgowns Chiffon Spaghetti Straps Sleepwears Pajamas Pyjamas For Women
Order [redacted] Women's Fashion Sweet Beaded Flower Clip Toe Flat Bohemian Herringbone Sandals
Order [redacted] Sexy Halter Top Crochet Knit Monokini Swimwear Women's One Piece Swimsuit Bathing Suit Vintage Bandage Beachwear
Items do not have to be returned. Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.
In the future, please open a refund request directly through the app. Opening a refund request directly through the app puts all the information we need in one place. It is definitely the fastest way to get your money back.
To begin the refund process:
Tap the ""Order History"" tab from the drop down menu at the top of the screen.
Find your missing item on the page.
Tap on the big blue ""Request Refund"" button under that item.
Follow the promps to and fill out the required information to open your refund request.
This will open a request in our system and you should receive a reply within 24 hours.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
WISH is awful - ordered 4 items - rec'd 1 - tried to find out where the other 3 are giving them by order # - can't find my order # and then on the computer there is an error # of [redacted] - the person who answers my email is clueless - horrible company - never ever again.
Initial Business Response /* (1000, 5, 2015/07/09) */
Hi [redacted],
We're sorry to hear about this! We'd like to refund your account, but we are unable to locate it using the information provided here. Please email Wish support at [redacted]@wish.com with the order ID#, user ID#, or your Wish email so...
we may refund this order for you.
Thank you,
The Wish Team
Never received items and am being referred to a return policy that doesn't address non receipt of items when I try to get a refund. No items and no refund!
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.After taking a look at your account, it looks like a full refund for...
both orders ([redacted] and [redacted]) placed on December 7 have been issued.We deeply apologize for this issue, but at this time we are unable to exchange or re-ship items. However, we will consider your feedback as we look to grow and evolve Wish to better suit the needs of our users.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Initial Business Response /* (1000, 17, 2016/03/30) */
Hello [redacted],
I recently came across your Revdex.com complaint and wanted to follow up.
In order to view order [redacted] please login via Facebook ([redacted]@ymail.com) into the Geek App. Order confirmation was also sent to...
that email address.
[redacted]
I hope this resolves your issue, but if you have any other questions, please feel free to let us know and we're more than happy to help.
Wish Customer Support Team
www.wish.com/help
Initial Consumer Rebuttal /* (2000, 19, 2016/04/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Pacages were recieved, Albeit haphazardly. I am just happy to have finally gotten them. I will not, however, be using Geek/Wish for any further purchases.
Initial Business Response /* (1000, 16, 2016/03/30) */
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Sorry to hear...
that the items came damaged. Just to verify, did you send back all three items to the Return Center?
We're unfortunately unable to provide reimbursement for return shipping. But we're happy to offer credit to your Wish account as compensation for your shipping if you provide us with a receipt of the shipping costs. The credit will work towards all merchandise, except shipping costs. Please let me know if you're okay with this and we'll apply it instantly.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team
www.wish.com/help
Initial Consumer Rebuttal /* (2000, 18, 2016/04/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They claim they will refund my money.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 20.0px; font: 14.7px Arial; color: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 20.0px; font: 14.7px Arial; color: #000000; min-height: 16.0px} span.s1 {font-kerning: none} Hello [redacted], We are following up with you...
regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue. We apologize for any frustration this may have caused. Our records show that this order was refunded $47.60 on March 21, 2017 back to card ending in [redacted]. We are sorry if you are continuing to have trouble locating your refund. At this point, your card issuer is the best point of contact for help locating your refund. Once we issue the refund to you, your card issuer is responsible for ensuring that you receive the refund. How they process the refund can really vary, so we do strongly encourage you to reach out to them. Because our system indicates this has been refunded, we can take no further action on this payment and we strongly urge you to contact your card administrator, either your bank or card processor, for more information. Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
Apologies for any inconvenience. Rest assured, you were never charged for this unauthorized charge. Therefore, you will not need to pay for this order and it will not effect your credit score.
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you...
being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have gone ahead and refunded you for the second dress. Please allow 5-10 business days for your refund to process back to your original form of payment.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [email protected]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]
[redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for the frustration. For a refund of the item, please return your product to this address along with the tracking number of the item returned.
Wish Returns Center[redacted]
Please be aware that we do not refund, reimburse or cover return shipping at this time.
Once we have received the item, we will be happy to refund you.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Teamwww.wish.com/help
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica; min-height: 16.0px}
Dear[redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Upon checking, I can see a $16 USD Wish gift card was added to your account and will expire on October 21, 2017. It will be automatically applied towards your next purchase. Please note that it cannot be used towards shipping costs, and can only be applied towards the price of items.
Do note that when a group buy gift card is issued to you, it expires in 7 days. It looks like your original gift cards were issued to you on August 17 and expired on August 25, 2017.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Regards,
[redacted]
Wish Customer Service Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]...
[redacted]
Hello [redacted],I wanted to follow up on your Revdex.com complaint. After taking a look at your account, it looks like order [redacted] was successfully refunded to you. Your refund may look different depending on the financial institution you paid through, so if you're having trouble...
locating your refund, please contact your financial institution for assistance using the confirmation of the refund we have attached to this email.The refund has been issued to the card ending in [redacted].We still have merchants selling hoverboards that can be found here: [redacted]I hope this resolves your issue, but if you have any other questions, please feel free to let us know and we're more than happy to help.Wish Customer Support Team[redacted]
Hello [redacted],
We are so sorry to hear that you have not received your items on time. Due to unforeseen circumstances, items may get lost in transit or delayed due to customs. Therefore, you have been refunded for all items that did not arrive within the specified delivery window. Refunding does not mean we've cancelled your order, it's simply a security measure to protect your interest. It is still possible that your orders will still arrive. If so, please keep them as an apology. If you do decide to repurchase again in the future, you may do for the items below:
Paw patrol Projection Watches Anime Figure Puppy Dogs Watch for Children Electronic Watch
NEW paw patrol toy toy phone
Thank you for shopping on Wish! Hopefully you will have a better experience next time.
Wish Customer Support Team[redacted]
Hello [redacted],
We are sorry to hear that we have not met your expectations. Once an item has shipped, we are unable to cancel or refund the order. However, per our policy, we are more than happy to issue you a refund if the item does not arrive by the latest delivery date of November 6.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Are you referring to order [redacted] with the 9 items, for the amount...
of $51.40? If this is not the correct order, could you please provide the following:
Order ID (it starts with a 56 or 57 and you can find this on your order confirmation email)
Full name as it appears on your Wish profile
Last four digits of the credit card used to place the order AND the exact date and amount of the charge in US Dollars
If you used PayPal please provide the Unique Transaction ID which can be found on your PayPal statement
This should help us find your account and help locate the order.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
With the provided information, I was able to locate the charge to order...
[redacted]. To view this order, please login via email, [redacted], into the Wish App. Please notice the 'm' in the email address.
Once logged in, you can view the order here: [redacted]
If your item does not arrive by today, you may "request a refund" through the Order History.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Hello [redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
The following items have been refunded:
Order [redacted] Women's Sexy Lace Short Nightgowns Chiffon Spaghetti Straps Sleepwears Pajamas Pyjamas For Women
Order [redacted] Women's Fashion Sweet Beaded Flower Clip Toe Flat Bohemian Herringbone Sandals
Order [redacted] Sexy Halter Top Crochet Knit Monokini Swimwear Women's One Piece Swimsuit Bathing Suit Vintage Bandage Beachwear
Items do not have to be returned. Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.
In the future, please open a refund request directly through the app. Opening a refund request directly through the app puts all the information we need in one place. It is definitely the fastest way to get your money back.
To begin the refund process:
Tap the ""Order History"" tab from the drop down menu at the top of the screen.
Find your missing item on the page.
Tap on the big blue ""Request Refund"" button under that item.
Follow the promps to and fill out the required information to open your refund request.
This will open a request in our system and you should receive a reply within 24 hours.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
WISH is awful - ordered 4 items - rec'd 1 - tried to find out where the other 3 are giving them by order # - can't find my order # and then on the computer there is an error # of [redacted] - the person who answers my email is clueless - horrible company - never ever again.
Initial Business Response /* (1000, 5, 2015/07/09) */
Hi [redacted],
We're sorry to hear about this! We'd like to refund your account, but we are unable to locate it using the information provided here. Please email Wish support at [redacted]@wish.com with the order ID#, user ID#, or your Wish email so...
we may refund this order for you.
Thank you,
The Wish Team
Never received items and am being referred to a return policy that doesn't address non receipt of items when I try to get a refund. No items and no refund!
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.After taking a look at your account, it looks like a full refund for...
both orders ([redacted] and [redacted]) placed on December 7 have been issued.We deeply apologize for this issue, but at this time we are unable to exchange or re-ship items. However, we will consider your feedback as we look to grow and evolve Wish to better suit the needs of our users.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Complaint: [redacted]I am rejecting this response because: They know my complaints as I have been email contact with them regarding this situation.
Here is the order number requested.
[redacted]
Sincerely,[redacted]
Initial Business Response /* (1000, 17, 2016/03/30) */
Hello [redacted],
I recently came across your Revdex.com complaint and wanted to follow up.
In order to view order [redacted] please login via Facebook ([redacted]@ymail.com) into the Geek App. Order confirmation was also sent to...
that email address.
[redacted]
I hope this resolves your issue, but if you have any other questions, please feel free to let us know and we're more than happy to help.
Wish Customer Support Team
www.wish.com/help
Initial Consumer Rebuttal /* (2000, 19, 2016/04/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Pacages were recieved, Albeit haphazardly. I am just happy to have finally gotten them. I will not, however, be using Geek/Wish for any further purchases.
Initial Business Response /* (1000, 16, 2016/03/30) */
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Sorry to hear...
that the items came damaged. Just to verify, did you send back all three items to the Return Center?
We're unfortunately unable to provide reimbursement for return shipping. But we're happy to offer credit to your Wish account as compensation for your shipping if you provide us with a receipt of the shipping costs. The credit will work towards all merchandise, except shipping costs. Please let me know if you're okay with this and we'll apply it instantly.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team
www.wish.com/help
Initial Consumer Rebuttal /* (2000, 18, 2016/04/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They claim they will refund my money.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 20.0px; font: 14.7px Arial; color: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 20.0px; font: 14.7px Arial; color: #000000; min-height: 16.0px} span.s1 {font-kerning: none} Hello [redacted], We are following up with you...
regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue. We apologize for any frustration this may have caused. Our records show that this order was refunded $47.60 on March 21, 2017 back to card ending in [redacted]. We are sorry if you are continuing to have trouble locating your refund. At this point, your card issuer is the best point of contact for help locating your refund. Once we issue the refund to you, your card issuer is responsible for ensuring that you receive the refund. How they process the refund can really vary, so we do strongly encourage you to reach out to them. Because our system indicates this has been refunded, we can take no further action on this payment and we strongly urge you to contact your card administrator, either your bank or card processor, for more information. Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica; min-height: 16.0px}
Dear [redacted]
Apologies for any inconvenience. Rest assured, you were never charged for this unauthorized charge. Therefore, you will not need to pay for this order and it will not effect your credit score.
I hope this helps.
Regards,
[redacted]
Wish Customer Service Team
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica; min-height: 16.0px}
Dear[redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you...
being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have gone ahead and refunded you for the second dress. Please allow 5-10 business days for your refund to process back to your original form of payment.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [email protected]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello...
[redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for the frustration. For a refund of the item, please return your product to this address along with the tracking number of the item returned.
Wish Returns Center[redacted]
Please be aware that we do not refund, reimburse or cover return shipping at this time.
Once we have received the item, we will be happy to refund you.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Teamwww.wish.com/help