Our insured had a valid policy in force on the date of the loss and liability is not disputed The loss related Property Damage total may exceed our insured’s Property Damage limit As such, the Company is currently collecting and confirming all Property Damage estimates as directly
related to the above referenced loss Once all of the loss related Property Damages can be confirmed the Company will know if the total of all Property Damage exceeds our insured’s Property Damage policy limit If the total loss related Property Damages exceed our insured’s Property Damage limit the Company will extend apportioned, or pro rata, offers to settle each party’s damages If each party agrees to the settlement offers the Company will mail out Property Damage releases to each party Once each of Property Damage releases are signed and returned to us the Company will be able to process Property Damage payments in the agreed amounts to each party
Complaint:
I am rejecting this response because:Mr B*** *** was suppose to call me yesterday per the
business response in order to resolve the issue. I did not get a call, that is typical, I also left several messages for the supervisor Ms Ochoa and did not receive any response from her either
Regards,
M*** ***
Alliance United afforded your damages less your deductible and will subrogate against the at fault party and or their carrier
This is a process and may take several weeks to completeWe are dependent on the other parties carrier to respond
There are many people involvedthere is no guarantee
we will recoverWe will keep you apprised of our efforts and results
We are currently waiting for a copy of the police report
WE HAVE EXTENDED OUR PRO RATED OFFER TO YOU AS FOLLOWS:
Pro Rata offers:Lopez Padilla: $10,702.97$8,547.88, 85.5%Singh: $1,+ $= $1,818.23$1,452.12, 14.5%TOTAL: $12,521.20$10k PD limit
Our insured had a valid policy in force on the date of the loss and liability in not disputedThe
loss related Property Damage total exceeds our insured’s Property Damage limitsAs such, the Company extended apportioned, or pro rata, offers to settle each party’s damagesIf each parties agree to the settlement offers the Company will mail out Property Damage releases to each partyOnce each of Property Damage releases are signed and returned to us the Company will be able to process Property Damage payments in the agreed amounts to each partyPlease understand the Company cannot make any payments unless each party agrees to accept our offer to settle and all signed Property Damage releases are received in our office
Complaint:
I am rejecting this response because:
I have given the number to them In fact they gave it to me originally They have contacted me in the last hours They gave me the name of a body
shop in my area We will contact them and see if they will repair my auto and bill the insurance company
Regards,
R*** ***
The Company regrets any difficulty you may have experienced trying to reach our adjuster The Company’s records reveal we spoke directly to you via ###-###-#### on October 27, and on November 2, Your vehicle has been inspected and the damages evaluated The Company’s phone
system captured calls from ###-###-#### which were so short in duration that our adjuster was unable to pick up the phone in time and our voicemail system were unable to pick up before the call was terminated on your endThis pattern suggests you terminated your call to us times when the voicemail system was triggeredThe Company is conducting a Coverage Investigation at this time. There is a possibility no coverage will be extended for this lossThe Company will advise you when the investigation is complete. No promise of coverage or payment can be made at this time. Please contact:B*** ** ***Claims Department ###-###-#### b@allianceunited.com
We have responded to your complaint
We have provided you with the status of your claim and explained what is needed to move forward
We understand that you believe “it is the insurance agency's responsibility to take the necessary measures to have their insured respond in a timely manner”
You may wish to contact your own carrier to explore your options and confirm your understanding of the clams process
We are sorry to hear you were not satisfied with the service we provided. We appreciate your business and we make every attempt to accommodate our insured's whenever possible.Our records show a change has been processed to lower the annual miles on both vehicles. This change generated a
credit which has been applied to your policy. An amended declaration has been mailed and you should receive in a few days.Sincerely,Alliance United Insurance Services, LLC
We apologize for any inconvenience your claim has caused. We have escalated your complaint to claims management and they will be in contact with you as soon as possible
Revdex.com:
The claim number I am trying to obtain help on is D065971CAfor incident of June 17, - main problem is the handling of the property damage.
Regards,
Y*** ***
Thank you for your inquiry, our records reveal we spoke to directly on 01/08/for minutes, on 01/11/we spoke to you for minutes, and on the 11th we mailed the estimate of repairs to youWe have attached a copy of what you should receive within the next few days.Thank you,M*** ***
***Alliance United Insurance CompanySenior D.O.ICompliance Auditor
We would like to address your concerns however we are in need of further information. Please provide a claim number so we can address the problem at hand
As stated previously the credit was just processed on 7/13/and it takes a couple of days to show on your account. By law we have up to days to send out a refund and we are within this time frame
We apologize for any issues you may have. We have forwarded this complaint to Kemper claims management to review and they will contact you as soon as possible
We understand you have not received a call from our adjuster yet today, we have spoken to W*** directly and asked him to place the call ASAPWe did have a phone outage yesterday (attached)
The Company spoke directly to the named insured Benito Villa @ ###-###-#### on September 7,
The Company explained the policy coverage's and when Uninsured Motorist Coverage applies
The Company provided Benito with the claimant carrier's information
The Company called Esurance @ ###-###-####, we spoke w/ Cynthia, this claim has already been filed: Claim: ESU-02####4Adj: C*** *** Ph: ###-###-#### Ext8033662Benito expressed that he understood that he will need to pursue the other party's carrier
The Company cannot pursue your claim on your behalf, as you did not purchase Collision Coverage for your Toyota with the Company
Complaint:
I am rejecting this response because:The business has provided this same response for approxmonths with no progressThey sent an appraiser and authorized repair directly to the body shopI did NOT authorize any repairsI was not a part of those decisions in any wayNow, my car is done and in storageThis is a result of their client who was properly insured by this businessTheir lack of effort and professionalism is consistent with over complaints against this businessI only ask that they honor their obligation to the consumer, process and system in place.
Regards,
E*** ***
If you elect to pay your premium by electronic funds transfer, the renewal policy will be renewed automatically and payment deducted from the account you provided. Again, this is stated on the EFT authorization form you signed with your broker.If your policy is set up as direct bill where we mail a billing notice to you and a payment is not received, the policy will cancel or expire due to non-payment of premium.The renewal offer was mailed to the address we had on record at the time of the mailing. Per your conversation with Customer Service on May 5, you moved in November and again in December and did not notify us of your new address. This explains why you did not receive the renewal policy and ID cards.Customer Service explained the only time we will backdate a cancellation is due to duplicate coverage. We would require a copy of the new business declaration from the other company showing the effective date of coverage and the coverage provided. We were informed by you that no other coverage existed.We received your request to cancel this policy on May 5, along with your new address. The policy was cancelled as requested the same day.Sincerely,Alliance United Insurance Services
Our insured had a valid policy in force on the date of the loss and liability is not disputed The loss related Property Damage total may exceed our insured’s Property Damage limit As such, the Company is currently collecting and confirming all Property Damage estimates as directly
related to the above referenced loss Once all of the loss related Property Damages can be confirmed the Company will know if the total of all Property Damage exceeds our insured’s Property Damage policy limit If the total loss related Property Damages exceed our insured’s Property Damage limit the Company will extend apportioned, or pro rata, offers to settle each party’s damages If each party agrees to the settlement offers the Company will mail out Property Damage releases to each party Once each of Property Damage releases are signed and returned to us the Company will be able to process Property Damage payments in the agreed amounts to each party
Complaint:
I am rejecting this response because:Mr B*** *** was suppose to call me yesterday per the
business response in order to resolve the issue. I did not get a call, that is typical, I also left several messages for the supervisor Ms Ochoa and did not receive any response from her either
Regards,
M*** ***
Alliance United afforded your damages less your deductible and will subrogate against the at fault party and or their carrier
This is a process and may take several weeks to completeWe are dependent on the other parties carrier to respond
There are many people involvedthere is no guarantee
we will recoverWe will keep you apprised of our efforts and results
We are currently waiting for a copy of the police report
WE HAVE EXTENDED OUR PRO RATED OFFER TO YOU AS FOLLOWS:
Pro Rata offers:Lopez Padilla: $10,702.97$8,547.88, 85.5%Singh: $1,+ $= $1,818.23$1,452.12, 14.5%TOTAL: $12,521.20$10k PD limit
Our insured had a valid policy in force on the date of the loss and liability in not disputedThe
loss related Property Damage total exceeds our insured’s Property Damage limitsAs such, the Company extended apportioned, or pro rata, offers to settle each party’s damagesIf each parties agree to the settlement offers the Company will mail out Property Damage releases to each partyOnce each of Property Damage releases are signed and returned to us the Company will be able to process Property Damage payments in the agreed amounts to each partyPlease understand the Company cannot make any payments unless each party agrees to accept our offer to settle and all signed Property Damage releases are received in our office
Complaint:
I am rejecting this response because:
I have given the number to them In fact they gave it to me originally They have contacted me in the last hours They gave me the name of a body
shop in my area We will contact them and see if they will repair my auto and bill the insurance company
Regards,
R*** ***
The Company regrets any difficulty you may have experienced trying to reach our adjuster The Company’s records reveal we spoke directly to you via ###-###-#### on October 27, and on November 2, Your vehicle has been inspected and the damages evaluated The Company’s phone
@allianceunited.com
system captured calls from ###-###-#### which were so short in duration that our adjuster was unable to pick up the phone in time and our voicemail system were unable to pick up before the call was terminated on your endThis pattern suggests you terminated your call to us times when the voicemail system was triggeredThe Company is conducting a Coverage Investigation at this time. There is a possibility no coverage will be extended for this lossThe Company will advise you when the investigation is complete. No promise of coverage or payment can be made at this time. Please contact:B*** ** ***Claims Department ###-###-#### b
We have responded to your complaint
We have provided you with the status of your claim and explained what is needed to move forward
We understand that you believe “it is the insurance agency's responsibility to take the necessary measures to have their insured respond in a timely manner”
You may wish to contact your own carrier to explore your options and confirm your understanding of the clams process
We are sorry to hear you were not satisfied with the service we provided. We appreciate your business and we make every attempt to accommodate our insured's whenever possible.Our records show a change has been processed to lower the annual miles on both vehicles. This change generated a
credit which has been applied to your policy. An amended declaration has been mailed and you should receive in a few days.Sincerely,Alliance United Insurance Services, LLC
We apologize for any inconvenience your claim has caused. We have escalated your complaint to claims management and they will be in contact with you as soon as possible
Revdex.com:
The claim number I am trying to obtain help on is D065971CAfor incident of June 17, - main problem is the handling of the property damage.
Regards,
Y*** ***
Check Has Been Voided by Accounting, Invoice Number - 2***-10***04PRO Check Number - 80***5Our payment will be reissued to your correct address today
Thank you for your inquiry, our records reveal we spoke to directly on 01/08/for minutes, on 01/11/we spoke to you for minutes, and on the 11th we mailed the estimate of repairs to youWe have attached a copy of what you should receive within the next few days.Thank you,M*** ***
***Alliance United Insurance CompanySenior D.O.ICompliance Auditor
We would like to address your concerns however we are in need of further information. Please provide a claim number so we can address the problem at hand
As stated previously the credit was just processed on 7/13/and it takes a couple of days to show on your account. By law we have up to days to send out a refund and we are within this time frame
We apologize for any issues you may have. We have forwarded this complaint to Kemper claims management to review and they will contact you as soon as possible
Please confirm if you received a credit to your account in the amount of $which was processed on 12/17/2016. Thank you
We understand you have not received a call from our adjuster yet today, we have spoken to W*** directly and asked him to place the call ASAPWe did have a phone outage yesterday (attached)
The Company spoke directly to the named insured Benito Villa @ ###-###-#### on September 7,
The Company explained the policy coverage's and when Uninsured Motorist Coverage applies
The Company provided Benito with the claimant carrier's information
The Company called Esurance @ ###-###-####, we spoke w/ Cynthia, this claim has already been filed: Claim: ESU-02####4Adj: C*** *** Ph: ###-###-#### Ext8033662Benito expressed that he understood that he will need to pursue the other party's carrier
The Company cannot pursue your claim on your behalf, as you did not purchase Collision Coverage for your Toyota with the Company
Complaint:
I am rejecting this response because:The business has provided this same response for approxmonths with no progressThey sent an appraiser and authorized repair directly to the body shopI did NOT authorize any repairsI was not a part of those decisions in any wayNow, my car is done and in storageThis is a result of their client who was properly insured by this businessTheir lack of effort and professionalism is consistent with over complaints against this businessI only ask that they honor their obligation to the consumer, process and system in place.
Regards,
E*** ***
If you elect to pay your premium by electronic funds transfer, the renewal policy will be renewed automatically and payment deducted from the account you provided. Again, this is stated on the EFT authorization form you signed with your broker.If your policy is set up as direct bill where we mail a billing notice to you and a payment is not received, the policy will cancel or expire due to non-payment of premium.The renewal offer was mailed to the address we had on record at the time of the mailing. Per your conversation with Customer Service on May 5, you moved in November and again in December and did not notify us of your new address. This explains why you did not receive the renewal policy and ID cards.Customer Service explained the only time we will backdate a cancellation is due to duplicate coverage. We would require a copy of the new business declaration from the other company showing the effective date of coverage and the coverage provided. We were informed by you that no other coverage existed.We received your request to cancel this policy on May 5, along with your new address. The policy was cancelled as requested the same day.Sincerely,Alliance United Insurance Services