Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12715325, and find that this resolution is the only choice I have. I am not happy with it but I will accept itMy car is going to cost me double the price to fix because of the body work as well. I think it's unfair for insurance companies to sell insurance and then turn around and say they don't have enough money to pay when something like this happens.
Regards,
V*** ***
Thank you for your inquiry into this matterIt should be noted that his is a concluded matter, and that a settlement check was issued upon receipt of the releaseYou state that the adjuster and the supervisor were somehow rude to youExplaining the process and your rights and responsibilities in the prosecution of your case against our insured is not being rude, only factualThe claimant in this matter had ample opportunity to talk to an attorney of their choosing prior to the settlement of this matter
As this matter has now been settled, this matter is now concluded
Complaint: 10730828I am rejecting Alliance United's response because:First, I received NO calls from any appraiser, either of the claimed 7/or 7/dates, and NO messages were left either.More accurately, I called the adjuster's supervisor (Christy) on 7/and she agreed to have me MEET with their 'reinspector' (Arturo Alvarez) at A***'s Autobody so ALL THREE OF US could review this case together This DID NOT happen Instead, Arturo went to A***'s alone, and discussed this case without me present on 7/27.Arturo then called me later that same day (7/27), and came out to reinspect my car, and gave me a brief overview what was discussed at A***'s In short, he agreed to all the repairs that A***'s listed on their initial estimate, however with a $4/hour decrease in labor rates ($58/$instead of $62/$42) He informed me that this should amount to a total of apx $less than A***'s initial estimate of $2,212, and would raise Alliance United's settlement to apx $2,100, up from their initial ridiculous low-ball offer of $404.69.Arturo said he would have his report completed and submitted to Aliance United that same day (7/27), and that I should be receiving a copy of that along with an increased settlement offer after that I am still waiting for those.----------Note: While Alliance United continues to claim that they "will work directly with the shop of my choice" this is NOT relevant in this case, as A***'s has repeatedly told me that they WILL NOT work with Alliance United, and have even stated this in writing on their repair estimate.----------As of 7/28, I am awaiting Alliance United's revised offer, and will update this Revdex.com claim if/when that happens If they wish to contact me prior to that, please call ###-###-####.Sincerely,J*** ***
Complaint:
I am rejecting this response because:After a long wait finally they called me but unfortunately just to say:you should consider calling your own insurance to repair your car!! because they have not
contacted the person that crashed my car so the case maybe could be dismissed!! How is that possible the only thing I'm asking is this insurance repair my car as soon as possible
Regards,
M*** ***
Wn
Ly
I understand your frustration but as I stated previously they are an independent broker and all fees charged by the broker for servicing your account are retained by the broker. We do not have any control or say in how the broker runs their agency. If you have already contacted the California Department of Insurance they will assist you in handling this matter
You are correct, this denial of coverage was due to no policy in force on the date of loss
This was not an excluded driver denial, you provided an incorrect claim number
the correct claim number is: D0***CA16, not D0***CA
Complaint:
I am
rejecting this response because: *** or emailed me to say he was no longer dealing with my claim - it is being taken over by a worker R*** ***He says I need to contact him (no reason given why Mr B*** couldn't contact me instead)I've tried to phone him several times today, and cannot get a reply or even the chance to leave a voicemailThe main number of the business constantly goes unanswered, making me wonder if the company is even still operationalThe company already has all my details: if they require more information from me, they can simply contact me via phone or email and tell me what information they needI do not intend to waste any more of my time calling numbers that are never answered
Regards,
Luisa Pelipetz
Dear L*** * *** , Regarding your claim number 27***Our records indicate we received notice of loss on August 31, at 7:25pm We obtained your statement on September 2, 2015. You told us you were unable to maintain control of your vehicleWe were told you abandon your
vehicle at the scene of the collision and the police had to tow your vehicle to an impoundWe hired an independent towing company to pick up your vehicle from the tow-yard.We ordered an independent appraiser see your vehicle as soon as possible the same dayWe explained this to you on September 15, We were notified by the independent appraiser the assignment was completed on September 16, We reviewed the estimate of repairs and ordered an evaluation of your vehicle by an independent firm AudatexThey provided your vehicle actual cash valueWe called you on September 25, As you can see there are many parties involved in the settlement of a total loss vehicleWe cannot control or dictate the movement of non-employees or independentsOur total loss adjuster spoke to you directly on October 13, and explained the status of your total loss
I am rejecting this response because:This statement is incorrect my car was towed to a AAA at which it was picked up by CoPart and charged a fee of $I was then told that the only way I cvould personally pick up my vehicle was if I either paid thr tow fees or agreed to let the direct sevrvices lot I was ASSIGNED to not personally CHOSENi was only given those twp options either to go with an affiliated mechanic of your choosing and pay the $deductible to have my car fixed OR pay the $fees and assume responsibility of the repairs independentlyIt was not until my adjuster assigned me to this mechanic that I gave consent for the car to be worked onHow can I "choose" a shop that I have never previously known existed before this instance? This was a case of forced choice.
Regards,
T*** ***
Complaint:
I am rejecting this response because:
You claim you cannot contact your insured driver but just sold him a new policy days agoAlso under the California Fair Settlement Practices Section 2695.7(c) you have to notify me in writing every days if more time is needed and the last writing was dated 9-17-as of 11-13-I have not received any written notice.Why would the insured be sold a new policy when you claim he has not contacted you which Corey Dickson said he is violating his policy that the insured signed
Regards,
G*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11136921, and find that this resolution is satisfactory to meI have sent the fax for my cancellation
Regards,
E*** ***
Revdex.com:
The adjuster did call me today - thank you!! Two months without a return call and with your help, I get a call within two days I really appreciate your assistance The adjuster reviewed the
information and indicated a reimbursement check would be given and I should receive it next week I am hopeful I receive the check within the next few weeks and this will resolve my issue, however I know you'll be able to help if not!I have reviewed the response made by the business in reference to complaint ID 11871503, and find that this resolution is satisfactory to me.
Regards,
S*** ***
The Company has requested an inspection of your son’s vehicle as per our telephone conversation with you on June 30, Our insured had a valid policy in force on the date of the loss and liability in not disputedThe loss related Property Damage total may exceed our insured’s Property Damage
limitsAs such, the Company is currently collecting and confirming all Property Damage estimates as directly related to the above referenced lossOnce all Property Damages can be confirmed the Company will know if the total Property Damages exceed our insured’s Property Damage policy limitIf the total loss related Property Damages exceed our insured’s Property Damage limit the Company will extend apportioned, or pro rata, offers to settle each party’s damagesIf each parties agree to the settlement offers the Company will mail out Property Damage releases to each partyOnce each of Property Damage releases are signed and returned to us the Company will be able to process Property Damage payments in the agreed amounts to each partyPlease understand the Company cannot make any payments unless each party agrees to accept our offer to settle and all signed Property Damage releases are received in our office
claim 2***31We do not believe that the sensor which is in the middle of your front bumper was damaged as a result of this lossIn addition, we spoke to the Mercedes Benz dealership at ###-###-####, Mercedes of Stevens CreekWe spoke directly to the service advisor Christina, she confirmed with her
other service advisors at the dealership who all agreed the sensor could only have been damaged if the vehicle was hit on the front end at the grilleShe stated a side impact would not have caused the sensor to failWe will be forwarding a denial letter for this issue
Regretfully, you are mistakenYou did not purchase Collision Coverage, you must pursue your claim against the at fault party or their carrierWhen I call the police department to inquire about the report, the officers ask that my insurance be the ones to get it and that this situation needs to be handled between my insurance and the other insuranceYou were provided incorrect informationThe police officers also mentioned that if I were to get the police report from them, I would be charged a fee, a fee which would not be charged for my insurance companyYou were provided incorrect informationThe Company spoke to you directly on 09/26/2016, on 09/29/and on 10/14/This does not include voicemail message the Company left for you or any email exchanges that may have taken place
Dear Sergio Gudino, The Company regrets any difficulty you may have experienced trying to reach our adjuster You have the right to select any shop for repairs The Company seeks to have a preliminary estimate conducted by a known appraiserThe Company will then process a
preliminary payment to you to get the ball rolling Our insured had a valid policy in force on the date of loss Then, if you take your vehicle to the shop of your choice, authorize the teardown and repairs to your vehicle Provided that your shop can confirm and support the damages exceed the estimate of repairs (after teardown) your shop is instructed to call the appraiser directly The appraiser will work directly with your shop to afford all loss related damages If your shop has presented you with an estimate of repairs that includes only the accident related damages we would be happy to review it and respond. Although our internal process may have changed with regards to how we may handle your incoming shop’s estimate, we will be happy to review your shop’s estimate for payment provided that they include only; loss related damages, they write for Like, Kind and Quality parts, not OEM, and their labor rates are reasonable and customary Our duty is to protect our insured and often the best was to do so is to properly afford the damages to a claimant relieving our insured of any future liability Please accept the Company’s most sincere apology We have directed the adjuster to call you today to go over all of your questions and confirm your understanding
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12715325, and find that this resolution is the only choice I have. I am not happy with it but I will accept itMy car is going to cost me double the price to fix because of the body work as well. I think it's unfair for insurance companies to sell insurance and then turn around and say they don't have enough money to pay when something like this happens.
Regards,
V*** ***
Thank you for your inquiry into this matterIt should be noted that his is a concluded matter, and that a settlement check was issued upon receipt of the releaseYou state that the adjuster and the supervisor were somehow rude to youExplaining the process and your rights and responsibilities in the prosecution of your case against our insured is not being rude, only factualThe claimant in this matter had ample opportunity to talk to an attorney of their choosing prior to the settlement of this matter
As this matter has now been settled, this matter is now concluded
Complaint: 10730828I am rejecting Alliance United's response because:First, I received NO calls from any appraiser, either of the claimed 7/or 7/dates, and NO messages were left either.More accurately, I called the adjuster's supervisor (Christy) on 7/and she agreed to have me MEET with their 'reinspector' (Arturo Alvarez) at A***'s Autobody so ALL THREE OF US could review this case together This DID NOT happen Instead, Arturo went to A***'s alone, and discussed this case without me present on 7/27.Arturo then called me later that same day (7/27), and came out to reinspect my car, and gave me a brief overview what was discussed at A***'s In short, he agreed to all the repairs that A***'s listed on their initial estimate, however with a $4/hour decrease in labor rates ($58/$instead of $62/$42) He informed me that this should amount to a total of apx $less than A***'s initial estimate of $2,212, and would raise Alliance United's settlement to apx $2,100, up from their initial ridiculous low-ball offer of $404.69.Arturo said he would have his report completed and submitted to Aliance United that same day (7/27), and that I should be receiving a copy of that along with an increased settlement offer after that I am still waiting for those.----------Note: While Alliance United continues to claim that they "will work directly with the shop of my choice" this is NOT relevant in this case, as A***'s has repeatedly told me that they WILL NOT work with Alliance United, and have even stated this in writing on their repair estimate.----------As of 7/28, I am awaiting Alliance United's revised offer, and will update this Revdex.com claim if/when that happens If they wish to contact me prior to that, please call ###-###-####.Sincerely,J*** ***
Complaint:
I am rejecting this response because:After a long wait finally they called me but unfortunately just to say:you should consider calling your own insurance to repair your car!! because they have not
contacted the person that crashed my car so the case maybe could be dismissed!! How is that possible the only thing I'm asking is this insurance repair my car as soon as possible
Regards,
M*** ***
Wn
Ly
I understand your frustration but as I stated previously they are an independent broker and all fees charged by the broker for servicing your account are retained by the broker. We do not have any control or say in how the broker runs their agency. If you have already contacted the California Department of Insurance they will assist you in handling this matter
You are correct, this denial of coverage was due to no policy in force on the date of loss
This was not an excluded driver denial, you provided an incorrect claim number
the correct claim number is: D0***CA16, not D0***CA
my claim number is 28***
claim number 28***
T*** ***
Complaint:
I am
rejecting this response because: *** or emailed me to say he was no longer dealing with my claim - it is being taken over by a worker R*** ***He says I need to contact him (no reason given why Mr B*** couldn't contact me instead)I've tried to phone him several times today, and cannot get a reply or even the chance to leave a voicemailThe main number of the business constantly goes unanswered, making me wonder if the company is even still operationalThe company already has all my details: if they require more information from me, they can simply contact me via phone or email and tell me what information they needI do not intend to waste any more of my time calling numbers that are never answered
Regards,
Luisa Pelipetz
Dear L*** * *** , Regarding your claim number 27***Our records indicate we received notice of loss on August 31, at 7:25pm We obtained your statement on September 2, 2015. You told us you were unable to maintain control of your vehicleWe were told you abandon your
vehicle at the scene of the collision and the police had to tow your vehicle to an impoundWe hired an independent towing company to pick up your vehicle from the tow-yard.We ordered an independent appraiser see your vehicle as soon as possible the same dayWe explained this to you on September 15, We were notified by the independent appraiser the assignment was completed on September 16, We reviewed the estimate of repairs and ordered an evaluation of your vehicle by an independent firm AudatexThey provided your vehicle actual cash valueWe called you on September 25, As you can see there are many parties involved in the settlement of a total loss vehicleWe cannot control or dictate the movement of non-employees or independentsOur total loss adjuster spoke to you directly on October 13, and explained the status of your total loss
I am rejecting this response because:This statement is incorrect my car was towed to a AAA at which it was picked up by CoPart and charged a fee of $I was then told that the only way I cvould personally pick up my vehicle was if I either paid thr tow fees or agreed to let the direct sevrvices lot I was ASSIGNED to not personally CHOSENi was only given those twp options either to go with an affiliated mechanic of your choosing and pay the $deductible to have my car fixed OR pay the $fees and assume responsibility of the repairs independentlyIt was not until my adjuster assigned me to this mechanic that I gave consent for the car to be worked onHow can I "choose" a shop that I have never previously known existed before this instance? This was a case of forced choice.
Regards,
T*** ***
Complaint:
I am rejecting this response because:
You claim you cannot contact your insured driver but just sold him a new policy days agoAlso under the California Fair Settlement Practices Section 2695.7(c) you have to notify me in writing every days if more time is needed and the last writing was dated 9-17-as of 11-13-I have not received any written notice.Why would the insured be sold a new policy when you claim he has not contacted you which Corey Dickson said he is violating his policy that the insured signed
Regards,
G*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11136921, and find that this resolution is satisfactory to meI have sent the fax for my cancellation
Regards,
E*** ***
Revdex.com:
The adjuster did call me today - thank you!! Two months without a return call and with your help, I get a call within two days I really appreciate your assistance The adjuster reviewed the
information and indicated a reimbursement check would be given and I should receive it next week I am hopeful I receive the check within the next few weeks and this will resolve my issue, however I know you'll be able to help if not!I have reviewed the response made by the business in reference to complaint ID 11871503, and find that this resolution is satisfactory to me.
Regards,
S*** ***
The Company has requested an inspection of your son’s vehicle as per our telephone conversation with you on June 30, Our insured had a valid policy in force on the date of the loss and liability in not disputedThe loss related Property Damage total may exceed our insured’s Property Damage
limitsAs such, the Company is currently collecting and confirming all Property Damage estimates as directly related to the above referenced lossOnce all Property Damages can be confirmed the Company will know if the total Property Damages exceed our insured’s Property Damage policy limitIf the total loss related Property Damages exceed our insured’s Property Damage limit the Company will extend apportioned, or pro rata, offers to settle each party’s damagesIf each parties agree to the settlement offers the Company will mail out Property Damage releases to each partyOnce each of Property Damage releases are signed and returned to us the Company will be able to process Property Damage payments in the agreed amounts to each partyPlease understand the Company cannot make any payments unless each party agrees to accept our offer to settle and all signed Property Damage releases are received in our office
We have asked our adjuster to contact you ASAP
claim 2***31We do not believe that the sensor which is in the middle of your front bumper was damaged as a result of this lossIn addition, we spoke to the Mercedes Benz dealership at ###-###-####, Mercedes of Stevens CreekWe spoke directly to the service advisor Christina, she confirmed with her
other service advisors at the dealership who all agreed the sensor could only have been damaged if the vehicle was hit on the front end at the grilleShe stated a side impact would not have caused the sensor to failWe will be forwarding a denial letter for this issue
Regretfully, you are mistakenYou did not purchase Collision Coverage, you must pursue your claim against the at fault party or their carrierWhen I call the police department to inquire about the report, the officers ask that my insurance be the ones to get it and that this situation needs to be handled between my insurance and the other insuranceYou were provided incorrect informationThe police officers also mentioned that if I were to get the police report from them, I would be charged a fee, a fee which would not be charged for my insurance companyYou were provided incorrect informationThe Company spoke to you directly on 09/26/2016, on 09/29/and on 10/14/This does not include voicemail message the Company left for you or any email exchanges that may have taken place
Dear Sergio Gudino, The Company regrets any difficulty you may have experienced trying to reach our adjuster You have the right to select any shop for repairs The Company seeks to have a preliminary estimate conducted by a known appraiserThe Company will then process a
preliminary payment to you to get the ball rolling Our insured had a valid policy in force on the date of loss Then, if you take your vehicle to the shop of your choice, authorize the teardown and repairs to your vehicle Provided that your shop can confirm and support the damages exceed the estimate of repairs (after teardown) your shop is instructed to call the appraiser directly The appraiser will work directly with your shop to afford all loss related damages If your shop has presented you with an estimate of repairs that includes only the accident related damages we would be happy to review it and respond. Although our internal process may have changed with regards to how we may handle your incoming shop’s estimate, we will be happy to review your shop’s estimate for payment provided that they include only; loss related damages, they write for Like, Kind and Quality parts, not OEM, and their labor rates are reasonable and customary Our duty is to protect our insured and often the best was to do so is to properly afford the damages to a claimant relieving our insured of any future liability Please accept the Company’s most sincere apology We have directed the adjuster to call you today to go over all of your questions and confirm your understanding
The Company has provided you with a detailed explanation of the status of your claim
We have requested the assigned adjuster call you quickly andwork diligently to resolve your claim