The Company agrees to 17 days and processed payment in the amount of $696.56 with check ###-###-#### which was mailed to Danzo Group Inc., [redacted] San Dimas, CA 91773 on December 7, 2016.
The Company regrets any difficulty you may have experienced trying to reach our adjuster. Our staff will call out to you today to provide you with the status of your claim.
Dear B[redacted];Our insured had a valid policy in force on the date of the loss and liability in not disputed. We believe the loss related Property Damage total may exceed our insured’s Property Damage limits. As such, we are currently collecting and confirming all Property Damage...
estimates as directly related to the above referenced loss. Once all Property Damages can be confirmed we will know if the total Property Damages exceed our insured’s Property Damage policy limit. If the total loss related Property Damages exceed our insured’s Property Damage limit we will extend apportioned, or pro rata, offers to settle each party’s damages. If all parties agree to the settlement offers we will mail out Property Damage releases to all parties. Once all of Property Damage releases are signed and returned to us we will be able to process Property Damage payments in the agreed amounts to each party. Please understand we cannot make any payments unless all parties agree to accept our offer to settle and all three signed Property Damage releases are received in our office.
Our records reveal you spoke to [redacted] yesterday.
We explained the supplement process. We determined our check was mailed to the wrong address, we voided check 8###78 and will reissue to [redacted] ct merced ca 95341.
Complaint: 11015599
I am rejecting this response because:Although you did send payment of everything, you did NOT send payment of the $170 I am missing! It is not my fault I got hit by your driver when I was 24 years old. Why should I pay the "under 25 fee"? You are legally responsible for for my reimbursement of ALL DAMAGES.
Regards,
E[redacted]
Mr. P[redacted],We would like to assist you however we are in need of additional information. Please provide your claim number and we will be able to escalate this matter accordingly.
Kindly contact your attorney if you have any questions: Claimant S[redacted] just dropped all claims. Depo off tomorrow. File can be closed S[redacted] Calendo Puckett Sheedy LLP ###-###-#### ( Direct) ###-###-#### ( Main Line)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11402646, and find that this resolution is satisfactory to me.
Regards,
[redacted]
I excepted that they owe me what we agreed on that amount was$7,800.. I returned the release the same day they hit my car I did not hit and crash in to them
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID 11519013, and find that this resolution is satisfactory to me. Although it is regrettable that they took 3 week just to tell me the other driver did not have coverage, it would have been helpful to know that right away so that I could have gotten my car repaired through my insurance. I would never recommend this insurance company.
Regards,
C[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11306159, and find that the correction to the claim # 2[redacted]84. Please provide an update on the process.
Regards,
T[redacted]
The Company regrets any difficulty you may have experienced in our handling of your claim.Claim management has spoken directly to our handing adjuster G[redacted] regarding his initial handling of your claim.Please accept our most sincere apologies.Alliance United Insurance Company
The Company regrets that you have been unable to reach our adjuster. As you are represented we are not permitted to speak to you directly. Our insured’s automobile insurance policy allows the Company us to make payment to another party when the Company believes our insured was...
legally liable for those damages. In this case, the Company has not been able to confirm the facts of the loss with our insured. The Company does not know that our insured was liable for your damages. The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigation. Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time. If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss. The Company will continue its efforts to speak to our insured.
We are bound by the terms and conditions of our insured's policy. We are able to afford the daily rate plus tax. M[redacted] Alliance United Insurance Company Senior D.O.I. Compliance Auditor
Your complaint has been forwarded to management, you should have received your payment by now. MAILED PAYMENT 6/15/2015 12:52:31 PM, S[redacted] ( CLMS468 )CHECK IN THE AMOUNT OF $10,062.66, MAILED TO, T[redacted] AND H[redacted], Address: PO BOX [redacted] SAN JOSE CA, 95156-3552...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11758871, and per their response, I would like to provide the claim number requested. Claim #...
D0####5CA16.Due to the lack of response and minimal work ethic of their staff, I have had to file a claim with my insurance for my vehicle, my neck pain and migraines. I however do no have auto rental coverage as a part of my policy. Therefore, for the time being, I would like clear documentation from the insurance company that they will pay for my rental car within 30 days after submitting the final amount to them as to prevent further accrual of interest on my credit card. and ultimately would like this paid within the 30 days after submitting for payment. Per the adjuster, my car was considered undriveable which verified that I would need a rental car following the accident. which is again, the fault of their insured party and has been verified through the police report that I had to provide to Alliance united Insurance services as their staff did nothing to resolve this claim. I was very happy with my vehicle and had no intent on purchasing a new vehicle after putting almost $4000 worth of work towards my car to maintain it in good conditions. regardless of the work and financial amount put towards my vehicle, my insurance is considering my vehicle as a total loss now. I am now being forced to purchase a new vehicle after all this and I would appreciate if this company at the very least could appropriately handle this claim with time sensitivity so that I can hopefully get past this.
Regards,
K[redacted]
Alliance United Insurance Company is in receipt of a request from the Revdex.com. The Company regrets any difficulty you may have experienced trying to reach our adjuster. Our records reveal we spoke directly to you via ###-###-#### on September 8, 2016 and on September 15, 2016. Our phone system captured 31calls from ###-###-#### which were so short in duration that our adjuster was unable to pick up the phone in time and our voicemail system were unable to pick up before the call was terminated on your end. This pattern suggests you terminated your call to us 31 times when the voicemail system was triggered. Our insured had a valid policy in force on the date of loss and liability is not disputed. The damages to your vehicle indicate a “total loss”. The Company’s total loss department has ordered an evaluation of your vehicle to determine the “actual Cash Value” of your automobile. Upon receipt of the evaluation our total loss department will contact you directly at the phone number you provided. Please contact the handling adjuster Stephanie Rubalcava at ###-###-#### if you have any questions or require any additional information.
Our records show you have filed a formal complaint with the California Department of Insurance. A complete written response will be mailed to you and uploaded to the California Department of Insurance as required.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11509819, and find that this resolution is satisfactory to me.
Regards,
C[redacted]
The Company agrees to 17 days and processed payment in the amount of $696.56 with check ###-###-#### which was mailed to Danzo Group Inc., [redacted] San Dimas, CA 91773 on December 7, 2016.
The Company regrets any difficulty you may have experienced trying to reach our adjuster. Our staff will call out to you today to provide you with the status of your claim.
Dear B[redacted];Our insured had a valid policy in force on the date of the loss and liability in not disputed. We believe the loss related Property Damage total may exceed our insured’s Property Damage limits. As such, we are currently collecting and confirming all Property Damage...
estimates as directly related to the above referenced loss. Once all Property Damages can be confirmed we will know if the total Property Damages exceed our insured’s Property Damage policy limit. If the total loss related Property Damages exceed our insured’s Property Damage limit we will extend apportioned, or pro rata, offers to settle each party’s damages. If all parties agree to the settlement offers we will mail out Property Damage releases to all parties. Once all of Property Damage releases are signed and returned to us we will be able to process Property Damage payments in the agreed amounts to each party. Please understand we cannot make any payments unless all parties agree to accept our offer to settle and all three signed Property Damage releases are received in our office.
Our records reveal you spoke to [redacted] yesterday.
We explained the supplement process. We determined our check was mailed to the wrong address, we voided check 8###78 and will reissue to [redacted] ct merced ca 95341.
Complaint: 11015599
I am rejecting this response because:Although you did send payment of everything, you did NOT send payment of the $170 I am missing! It is not my fault I got hit by your driver when I was 24 years old. Why should I pay the "under 25 fee"? You are legally responsible for for my reimbursement of ALL DAMAGES.
Regards,
E[redacted]
Mr. P[redacted],We would like to assist you however we are in need of additional information. Please provide your claim number and we will be able to escalate this matter accordingly.
Kindly contact your attorney if you have any questions: Claimant S[redacted] just dropped all claims. Depo off tomorrow. File can be closed S[redacted] Calendo Puckett Sheedy LLP ###-###-#### ( Direct) ###-###-#### ( Main Line)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11402646, and find that this resolution is satisfactory to me.
Regards,
[redacted]
I excepted that they owe me what we agreed on that amount was$7,800.. I returned the release the same day they hit my car I did not hit and crash in to them
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID 11519013, and find that this resolution is satisfactory to me. Although it is regrettable that they took 3 week just to tell me the other driver did not have coverage, it would have been helpful to know that right away so that I could have gotten my car repaired through my insurance. I would never recommend this insurance company.
Regards,
C[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11306159, and find that the correction to the claim # 2[redacted]84. Please provide an update on the process.
Regards,
T[redacted]
The Company regrets any difficulty you may have experienced in our handling of your claim.Claim management has spoken directly to our handing adjuster G[redacted] regarding his initial handling of your claim.Please accept our most sincere apologies.Alliance United Insurance Company
The Company regrets that you have been unable to reach our adjuster. As you are represented we are not permitted to speak to you directly. Our insured’s automobile insurance policy allows the Company us to make payment to another party when the Company believes our insured was...
legally liable for those damages. In this case, the Company has not been able to confirm the facts of the loss with our insured. The Company does not know that our insured was liable for your damages. The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigation. Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time. If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss. The Company will continue its efforts to speak to our insured.
We are bound by the terms and conditions of our insured's policy. We are able to afford the daily rate plus tax. M[redacted] Alliance United Insurance Company Senior D.O.I. Compliance Auditor
Complaint: 11552989
I am rejecting this response because:
Regards,
D[redacted]
Your complaint has been forwarded to management, you should have received your payment by now. MAILED PAYMENT 6/15/2015 12:52:31 PM, S[redacted] ( CLMS468 )CHECK IN THE AMOUNT OF $10,062.66, MAILED TO, T[redacted] AND H[redacted], Address: PO BOX [redacted] SAN JOSE CA, 95156-3552...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11758871, and per their response, I would like to provide the claim number requested. Claim #...
D0####5CA16.Due to the lack of response and minimal work ethic of their staff, I have had to file a claim with my insurance for my vehicle, my neck pain and migraines. I however do no have auto rental coverage as a part of my policy. Therefore, for the time being, I would like clear documentation from the insurance company that they will pay for my rental car within 30 days after submitting the final amount to them as to prevent further accrual of interest on my credit card. and ultimately would like this paid within the 30 days after submitting for payment. Per the adjuster, my car was considered undriveable which verified that I would need a rental car following the accident. which is again, the fault of their insured party and has been verified through the police report that I had to provide to Alliance united Insurance services as their staff did nothing to resolve this claim. I was very happy with my vehicle and had no intent on purchasing a new vehicle after putting almost $4000 worth of work towards my car to maintain it in good conditions. regardless of the work and financial amount put towards my vehicle, my insurance is considering my vehicle as a total loss now. I am now being forced to purchase a new vehicle after all this and I would appreciate if this company at the very least could appropriately handle this claim with time sensitivity so that I can hopefully get past this.
Regards,
K[redacted]
Alliance United Insurance Company is in receipt of a request from the Revdex.com. The Company regrets any difficulty you may have experienced trying to reach our adjuster. Our records reveal we spoke directly to you via ###-###-#### on September 8, 2016 and on September 15, 2016. Our phone system captured 31calls from ###-###-#### which were so short in duration that our adjuster was unable to pick up the phone in time and our voicemail system were unable to pick up before the call was terminated on your end. This pattern suggests you terminated your call to us 31 times when the voicemail system was triggered. Our insured had a valid policy in force on the date of loss and liability is not disputed. The damages to your vehicle indicate a “total loss”. The Company’s total loss department has ordered an evaluation of your vehicle to determine the “actual Cash Value” of your automobile. Upon receipt of the evaluation our total loss department will contact you directly at the phone number you provided. Please contact the handling adjuster Stephanie Rubalcava at ###-###-#### if you have any questions or require any additional information.
The Company received your shops correct W( Friday at 5:23pm. Payment can now be processed.
Our records show you have filed a formal complaint with the California Department of Insurance. A complete written response will be mailed to you and uploaded to the California Department of Insurance as required.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11509819, and find that this resolution is satisfactory to me.
Regards,
C[redacted]