Dear MrA***, We regret you have experienced difficulty in reaching
Aurora.Our phone system has recorded two incoming calls from ###-###-####.One on 11/2/and one on 11/03/2015.We captured one outgoing call to you on 11/06/whereby we spoke for minutes to explain the
claims
process and advise you our liability investigation was incomplete at that time.Our phone system recorded three incoming calls from
###-###-####All three calls were placed on 11/25/2015Our insured has a valid policy in force for the date of
loss and we believe our insured was at fault for this lossWe have received the
estimate of repairs and photographs on your vehicleThe extent of damages to
your vehicle reveal a total lossAurora has submitted a request for an evaluation
of your vehicles “actual cash value” and once it arrives we will extend our off
to settle the total loss of your vehicle.This loss was reported to us on 10/28/and we
concluded our liability investigation within daysWe understand you elected
not to purchase collision coverage on your own vehicle with your carrier
Our investigation which included our insured’s statement, your statement, photographs of each vehicle, the traffic collision report completed by officer Ryan Rowe who did not witness the collision and no witness statement including the points of impact to each vehicle reveals that you were behind our insured’s vehicle when the collision occurred and you had the last clear chance to avoid this collision It appears that you failed to apply your brakes timely, failed to sound your horn to warn of impending collision as per CVC and may have moved from a marked traffic lane without first ascertaining that such movement could be made with safety as per (CVC 22107) Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damagesIn this case, we do not believe our insured was liable for your damages
G***68Our records indicate you spoke directly to our adjuster Michael Ruppert yesterday regarding your claim and it appears he explained the status of your claimWe have mailed our total loss package to you for your review and completionIf you have any questions please call Michael Ruppert at
###-###-#### X6604, be sure to provide your claim number G2***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11235526, and find that this resolution is satisfactory to me
Regards,
S*** ***
We are unable to bring your claim to conclusion at the present timeUnder the
California Fair Claims Settlement Practices Regulations (C.C.R2695.7(c)1),
We are notifying you of our need for additional time
The reason for our need for additional time to conclude your claim is as
follows:
Your claim is currently being investigated
We appreciate your patience during our investigation
Sincerely,
M*** *** ***
Alliance United Insurance Company/CA
Claims Auditor II Compliance
Complaint:
I am rejecting this response because this does not resolve my issueI did not receive a response from Alliance United Insurance indicating that they would be giving me a full refundAlso the company did not accept blame nor did they offer an apology for their poor customer service and lack of diligence to my issueIf their response to my initial problem had come as quickly as their response to my complaint through the Revdex.com, I would have not have had to resort to this at allFrom a customer stand-point, their cancellation process requires updatingI have since purchased, and cancelled a policy from another company and the cancellation process was handled upon one phone call to that company and my refund was processed all in that one phone callI received said refund in three business daysAlliance United Insurance did not demonstrate that level of excellence in customer serviceThe least the company could do was offer some kind of acceptance of blame for falling short
Regards,
*** ***
Complaint:
I am rejecting this response because: the message does nothing to help usThe only people Allied united seems to care about is thier premium paying insuredAUI has NOT initiated any contact and I had to locate the adjusters manager just today to speak with anyoneHere is a thoughtThe stolen vehicle claim is here-say without a police report
Regards,
M*** ***
The Company is conducting a coverage investigation at this time. The Company is unable to consider your damages at this time. The Police report will not resolve our coverage issue, in itself
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11519191, and it is a step in the right direction of getting this fixed.
Regards,
R[redacted]
We would like to address your concerns, however are in need of additional information. Please provide your current claim number so that we may escalate this matter accordingly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11742993, and find that this resolution is satisfactory to me.
Regards,
J[redacted]
Complaint: 11631478
I am rejecting this response because: As I stated before, I was the individual who supplied the supplemental report, you are pursuing, over Thirty days ago (15 July 2016). This is after my insurance representative had already mail a copy weeks before I did (22 June 2016). If you are disregarding both statements , (he said/ she said had green lights) , the report clearly states that she had seen my vehicle STOPPED then enter the crossway and by any logical deductive reasoning, with the distance of both cars and her relative speed she reported to the officers ,clearly she must be majority responsible for this accident. Not to mention the officer at the scene gave her a ticket for failing to yield. It is my opinion that she was preoccupied during of the time prior to the incident. All the information was given to you months ago. I do not see any reason for any more delay. I am with one vehicle, family of four and drive at a great distance to and from work. so my question is.. What is left to figure out?
Regards,
F[redacted]
Complaint: 11787655
I am rejecting this response because:The company has yet again failed to fix the underline issue that their notice is wrong it is missing sentances and phrases. see attachment of the actual law. In their response they say their insured. I am the insured using my collision coverage. They are suppose to cover my losses and fail to do so. They have also forgot the most important part of supplying the letter accepting liability/ responsibility for any future injury/death to my child if the car seat that they are refusing to replace fails in another incident/accident. They are going against the manufactures recommendation and are putting my child in DANGER!!!!! and should be held accountable if the car seat fails in the future.
Regards,
M[redacted]
Dear Mr. H[redacted]On June 30, 2015 AT 9:35AM We spoke to you for 4 minutes and 40 seconds. This is the only call we have received from you at the number provided ###-###-####. We paid your carrier CLAIM#: [redacted]0101021COMPANY:...
GEICOREPAIRS: $2,344.26DEDUCTIBLE $500.00TOTAL $2,844.26+ $337.54 for rental
The Company completed its liability investigation on August 31, 2016, seven (7) days after receiving Notice of Loss.
The Company faxed the Property Damage release to your attorney’s office on September 15, 2016.
The Company will afford Rental Reimbursement however our insured purchased $5,000.00...
in Property Damage Coverage so that is the most the Company will be able to afford.
The Company understands your damages exceed our insured’s Property Damage Coverage limit.
It would appear you need to contact your attorney’s office as the information you provided is incorrect.
Our management team is currently reviewing your file again in order to better assist you with your concerns and will be in contact as soon as possible.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11688975, and find that this resolution is satisfactory to me.
Regards,
M[redacted]
We regret any difficulty you may have experienced trying to reach our adjuster. Our best practice is to pick up our telephones each time they ring. Although this is not always possible, it is our goal. When our adjusters are engaged with another person’s claim they are sometimes unable to pick up...
the phone when it rings. In those cases, we rely on our voicemail system to record your request so we may return your call. Our records reveal we spoke directly to you via ###-###-#### on 01/03/2016 for 44 minutes, on 01/13/2016 for 7 minutes, on 01/28/2016 for 11 minutes and on 02/24/2016 for 6 minutes. Our phone system captured 4 calls from ###-###-#### which were so short in duration that our adjuster was unable to pick up the phone in time and our voicemail system were unable to pick up before the call was terminated on your end. This pattern suggests you terminated your call to us 4 times when the voicemail system was triggered. On 1/21/16 we offered to pickup your non drivable vehicle. Your policy allows us to afford storage until we offer to pick it up. Your policy does not afford storage after we offer to pick up your vehicle. According to our records we would owe for 7 days of storage. Your vehicle was released, by you, the owner, then you picked up your vehicle and elected to move it to another fee accruing facility. You failed to mitigate your damages. In addition, you have failed to cooperate with our investigation. We spoke directly to you on 01 28 2016 and you would not provide your driver’s information. Coverage can be denied to you for this failure to cooperate. On 02/22/2016 you told us you did not know where your vehicle was even though we subsequently confirmed you moved your vehicle from the tow-yard to your shop. Your above referenced Revdex.com complaints confirms: “On 1/14/2016 I asked the tow company to send the car to a bodyshop for potential repairs”. Your complaint states: “I did, and left the car at the bodyshop as instructed”. This is an another inaccuracy on your part.. We offered to pick up your vehicle and advised you to “mitigate your damages” verbally and in writing on 01/04/2016. Your complaint states: “Then no one from Alliance has ever contacted me on this until 2/17”. This too is an inaccuracy as we spoke to you directly on 02/24/2016 for 6 minutes. Your complaint goes on to read: “From my end, I did not receive any calls or emails or letters regarding this from Alliance from the time of inspection till I found out the issue”. Despite your unfounded alligations we do wish to resolve this matter. Kindly contact your adjuster L[redacted] at ###-###-#### X6607 with your claim number G2[redacted]83 as she would like to discuss settlement of the totl los sof your vehicle and your storage charges.
Dear MrA***, We regret you have experienced difficulty in reaching
Aurora.Our phone system has recorded two incoming calls from ###-###-####.One on 11/2/and one on 11/03/2015.We captured one outgoing call to you on 11/06/whereby we spoke for minutes to explain the
claims
process and advise you our liability investigation was incomplete at that time.Our phone system recorded three incoming calls from
###-###-####All three calls were placed on 11/25/2015Our insured has a valid policy in force for the date of
loss and we believe our insured was at fault for this lossWe have received the
estimate of repairs and photographs on your vehicleThe extent of damages to
your vehicle reveal a total lossAurora has submitted a request for an evaluation
of your vehicles “actual cash value” and once it arrives we will extend our off
to settle the total loss of your vehicle.This loss was reported to us on 10/28/and we
concluded our liability investigation within daysWe understand you elected
not to purchase collision coverage on your own vehicle with your carrier
Our investigation which included our insured’s statement, your statement, photographs of each vehicle, the traffic collision report completed by officer Ryan Rowe who did not witness the collision and no witness statement including the points of impact to each vehicle reveals that you were behind our insured’s vehicle when the collision occurred and you had the last clear chance to avoid this collision It appears that you failed to apply your brakes timely, failed to sound your horn to warn of impending collision as per CVC and may have moved from a marked traffic lane without first ascertaining that such movement could be made with safety as per (CVC 22107) Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damagesIn this case, we do not believe our insured was liable for your damages
G***68Our records indicate you spoke directly to our adjuster Michael Ruppert yesterday regarding your claim and it appears he explained the status of your claimWe have mailed our total loss package to you for your review and completionIf you have any questions please call Michael Ruppert at
###-###-#### X6604, be sure to provide your claim number G2***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11235526, and find that this resolution is satisfactory to me
Regards,
S*** ***
We are unable to bring your claim to conclusion at the present timeUnder the
California Fair Claims Settlement Practices Regulations (C.C.R2695.7(c)1),
We are notifying you of our need for additional time
The reason for our need for additional time to conclude your claim is as
follows:
Your claim is currently being investigated
We appreciate your patience during our investigation
Sincerely,
M*** *** ***
Alliance United Insurance Company/CA
Claims Auditor II Compliance
Kindly provide your claim number so that the Company is able to respond accordingly
Complaint:
I am rejecting this response because this does not resolve my issueI did not receive a response from Alliance United Insurance indicating that they would be giving me a full refundAlso the company did not accept blame nor did they offer an apology for their poor customer service and lack of diligence to my issueIf their response to my initial problem had come as quickly as their response to my complaint through the Revdex.com, I would have not have had to resort to this at allFrom a customer stand-point, their cancellation process requires updatingI have since purchased, and cancelled a policy from another company and the cancellation process was handled upon one phone call to that company and my refund was processed all in that one phone callI received said refund in three business daysAlliance United Insurance did not demonstrate that level of excellence in customer serviceThe least the company could do was offer some kind of acceptance of blame for falling short
Regards,
*** ***
Complaint:
I am rejecting this response because: the message does nothing to help usThe only people Allied united seems to care about is thier premium paying insuredAUI has NOT initiated any contact and I had to locate the adjusters manager just today to speak with anyoneHere is a thoughtThe stolen vehicle claim is here-say without a police report
Regards,
M*** ***
As per our email exchange this morning we have notified claims management and asked that you receive a call today
The Company is conducting a coverage investigation at this time. The Company is unable to consider your damages at this time. The Police report will not resolve our coverage issue, in itself
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11519191, and it is a step in the right direction of getting this fixed.
Regards,
R[redacted]
We would like to address your concerns, however are in need of additional information. Please provide your current claim number so that we may escalate this matter accordingly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11742993, and find that this resolution is satisfactory to me.
Regards,
J[redacted]
Complaint: 11631478
I am rejecting this response because: As I stated before, I was the individual who supplied the supplemental report, you are pursuing, over Thirty days ago (15 July 2016). This is after my insurance representative had already mail a copy weeks before I did (22 June 2016). If you are disregarding both statements , (he said/ she said had green lights) , the report clearly states that she had seen my vehicle STOPPED then enter the crossway and by any logical deductive reasoning, with the distance of both cars and her relative speed she reported to the officers ,clearly she must be majority responsible for this accident. Not to mention the officer at the scene gave her a ticket for failing to yield. It is my opinion that she was preoccupied during of the time prior to the incident. All the information was given to you months ago. I do not see any reason for any more delay. I am with one vehicle, family of four and drive at a great distance to and from work. so my question is.. What is left to figure out?
Regards,
F[redacted]
Complaint: 11787655
I am rejecting this response because:The company has yet again failed to fix the underline issue that their notice is wrong it is missing sentances and phrases. see attachment of the actual law. In their response they say their insured. I am the insured using my collision coverage. They are suppose to cover my losses and fail to do so. They have also forgot the most important part of supplying the letter accepting liability/ responsibility for any future injury/death to my child if the car seat that they are refusing to replace fails in another incident/accident. They are going against the manufactures recommendation and are putting my child in DANGER!!!!! and should be held accountable if the car seat fails in the future.
Regards,
M[redacted]
Dear Mr. H[redacted]On June 30, 2015 AT 9:35AM We spoke to you for 4 minutes and 40 seconds. This is the only call we have received from you at the number provided ###-###-####. We paid your carrier CLAIM#: [redacted]0101021COMPANY:...
GEICOREPAIRS: $2,344.26DEDUCTIBLE $500.00TOTAL $2,844.26+ $337.54 for rental
The Company completed its liability investigation on August 31, 2016, seven (7) days after receiving Notice of Loss.
The Company faxed the Property Damage release to your attorney’s office on September 15, 2016.
The Company will afford Rental Reimbursement however our insured purchased $5,000.00...
in Property Damage Coverage so that is the most the Company will be able to afford.
The Company understands your damages exceed our insured’s Property Damage Coverage limit.
It would appear you need to contact your attorney’s office as the information you provided is incorrect.
Our management team is currently reviewing your file again in order to better assist you with your concerns and will be in contact as soon as possible.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11688975, and find that this resolution is satisfactory to me.
Regards,
M[redacted]
We regret any difficulty you may have experienced trying to reach our adjuster. Our best practice is to pick up our telephones each time they ring. Although this is not always possible, it is our goal. When our adjusters are engaged with another person’s claim they are sometimes unable to pick up...
the phone when it rings. In those cases, we rely on our voicemail system to record your request so we may return your call. Our records reveal we spoke directly to you via ###-###-#### on 01/03/2016 for 44 minutes, on 01/13/2016 for 7 minutes, on 01/28/2016 for 11 minutes and on 02/24/2016 for 6 minutes. Our phone system captured 4 calls from ###-###-#### which were so short in duration that our adjuster was unable to pick up the phone in time and our voicemail system were unable to pick up before the call was terminated on your end. This pattern suggests you terminated your call to us 4 times when the voicemail system was triggered. On 1/21/16 we offered to pickup your non drivable vehicle. Your policy allows us to afford storage until we offer to pick it up. Your policy does not afford storage after we offer to pick up your vehicle. According to our records we would owe for 7 days of storage. Your vehicle was released, by you, the owner, then you picked up your vehicle and elected to move it to another fee accruing facility. You failed to mitigate your damages. In addition, you have failed to cooperate with our investigation. We spoke directly to you on 01 28 2016 and you would not provide your driver’s information. Coverage can be denied to you for this failure to cooperate. On 02/22/2016 you told us you did not know where your vehicle was even though we subsequently confirmed you moved your vehicle from the tow-yard to your shop. Your above referenced Revdex.com complaints confirms: “On 1/14/2016 I asked the tow company to send the car to a bodyshop for potential repairs”. Your complaint states: “I did, and left the car at the bodyshop as instructed”. This is an another inaccuracy on your part.. We offered to pick up your vehicle and advised you to “mitigate your damages” verbally and in writing on 01/04/2016. Your complaint states: “Then no one from Alliance has ever contacted me on this until 2/17”. This too is an inaccuracy as we spoke to you directly on 02/24/2016 for 6 minutes. Your complaint goes on to read: “From my end, I did not receive any calls or emails or letters regarding this from Alliance from the time of inspection till I found out the issue”. Despite your unfounded alligations we do wish to resolve this matter. Kindly contact your adjuster L[redacted] at ###-###-#### X6607 with your claim number G2[redacted]83 as she would like to discuss settlement of the totl los sof your vehicle and your storage charges.