Complaint:
I am rejecting this response because: Although they have been outsourced from your company, they are still a part of itTherefore my complaint should be treated just as well as any others regarding your business I have already contacted the Department of InsuranceI do have a Georgia number because I just moved to California from Georgia, hence my CALIFORNIA addressI will continue to push forward dispute your comments about this matter until I get the resolution I deserve
Regards,
E*** ***
Complaint:
I am rejecting this response because: the company is now expecting us to sign papers saying we accept the terms of their proposed total of my vehicle without actually giving us the quote of what they are going to give us for my carHow are we supposed to accept anything without knowing how much they're trying to give us?
Regards,
*** ***
Complaint:
I am rejecting this response because:The complaint has not been resolvedThe handling adjuster called and said in a very rude and angry way that he will check and call back on the same day - a week has passed without any response or resolution of the caseWe tried to call, again, but no response these times eitherI have no idea how this business has an A at Revdex.com, when there are over complaints and I am sure many of them are unresolved just like mine. Please help me get this resolved and closed for good
Regards,
K*** ***
The complaint has not been resolvedThe handling adjuster called and said in a very rude and angry way that he will check and call back on the same day - a week has passed without any response or resolution of the caseWe tried to call, again, but no response these times eitherI have no idea how this business has an A at Revdex.com, when there are over complaints and I am sure many of them are unresolved just like mine. Please help me get this resolved and closed for good.Thank you,
As of todays date, we have been unable to reach our insured to obtain their statement
Our insured’s automobile insurance policy allows us to make payment to another party when the Company believes our insured was legally liable for those damages
In this case, the Company has
not been unable to confirm the facts of the loss with our insured
The Company does not know that our insured was liable for your damages
The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigation
Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time
If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss
The Company will continue its efforts to speak to our insured
Our insured had a valid policy in force and liability is not disputed
We have asked J*** *** to call you today
Our records reveal she emailed you this morning at ***@yahoo.com
asking you to return the independent appraisers call ###-###-####
so they may set an appointment with you
to see your vehicle
Complaint:
I am rejecting this response because:
The mail was sent June to request my cancellationIt should not have taken exactly two months for your system or office to receive the request on August The Ford Ranger was sold and Alliance United can check with the DMV that the vehicle is no longer registered under my name and check when the transfer of title was madeThe new policy and insurance I showed was to prove that I have a new insurance policy before my policy with Alliance United expiredIt also prove that I no longer have the Ford Ranger, because it wasn't on the insurance plan
Regards,
T*** ***
Complaint:
I am rejecting this response because I have forward them my claim number and I've called them several times and nothing has been doneMy accident happened a month agoClaims shouldn't take this
long!
Regards,
K*** ***
Complaint:
I am rejecting this response because:
I received a response to a complaint I made against Alliance Insurance, (claims representative)P*** ***He stated the company was waiting for a release from medicare in a letter dated June 19, from Revdex.com to meOn June 23, I spoke to Be*** ***, (recovery assistant) at Optum concerning this matter and was informed, she for a response to P*** *** June 15, 2015, that there is no claim and the case or file #26***was close Be*** ***, Recovery Assistant, ####-###-#### I believe P*** *** is handling this settlement unfsirly
Regards,
E*** ***
Complaint:
I am rejecting this response because: after I received a call from the adjuster on Tuesday, they sent an inspector out to see the car on WednesdayHe made
the comment that the damage is much worse than what he was expectingI called today because I need to see how much longer I need to extend my rental car (which so far I've paid for out of pocket) and I was told that the insurance company won't pay for the rental car at all unless the car is in the shopI've been waiting for the insurance company to get my car in the shop for nearly two weeks nowI had to have a car to get to work and since it was their customer who hit my car and made it not legal to drive in CA, I expect them to pay the full time for me to have a rental carAs well as the car cover I was forced to purchase in order to keep the rain out of the exposed trunk because of the damage, while my car sits, waiting for them to do their job
*** ***
The Company regrets you do not understand our response
Only a vehicle owner can authorize the repairs to his or her vehicle, you singed a work authorization with your shop, the Company did not sign a work authorization
The Company is currently collecting and confirming all Property Damage estimates as directly related to the above referenced loss
We recommend you speak to your own carrier so they may explain the claims process to you
Our insured’s automobile insurance policy allows the Company to make payment to another party when the Company believes our insured was legally liable for those damagesIn this case, the Company has not been able to confirm the facts of the loss with our insuredThe Company does not know that our
insured was liable for your damages The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigationBecause for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this timeIf the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced lossThe Company will continue its efforts to speak to our insured
Our insured had a valid policy in force on the date of the loss and liability in not disputedThe loss related Property Damage total may exceed our insured’s Property Damage limitsAs such, the Company is currently collecting and confirming all Property Damage estimates as directly related to the above referenced lossOnce all Property Damages can be confirmed the Company will know if the total Property Damages exceed our insured’s Property Damage policy limitIf the total loss related Property Damages exceed our insured’s Property Damage limit the Company will extend apportioned, or pro rata, offers to settle each party’s damagesIf each parties agree to the settlement offers the Company will mail out Property Damage releases to each partyOnce each of Property Damage releases are signed and returned to us the Company will be able to process Property Damage payments in the agreed amounts to each partyPlease understand the Company cannot make any payments unless each party agrees to accept our offer to settle and all signed Property Damage releases are received in our office
The Company regrets any delay in the processing of your claim Our insured’s automobile insurance policy allows us to make payment to another party when the Company believes our insured was legally liable for those damagesIn this case, the Company believes our insured was liable for
your damagesOur insured had a valid policy in force on the date of loss and liability is not disputedYour vehicle has been inspected and an estimate of repairs has been completedBecause this loss occurred at 2:30am and the Company has been unable to confirm if our insured was DUI the Company requires a more diligent investigation into the facts surrounding this loss than might normally be the caseThe Company believes the investigation will conclude soonThe Company will keep you informed as to the status of your claim
Dear J*** ***: Our records reveal we spoke to you directly on 10/14/9:17:AM and our adjuster S*** *** explained we have been unable to reach our insured to confirm the facts of the lossPlease understand we are unable to provide coverage under our
insured’s policy unless
there has been full compliance with all terms of our
insured’s policy and this includes our insured's cooperation in confirming the facts of the lossAlthough California statutes prevent us from releasing our
insured’s personal information to anyone, we are able to advise you, that for
this loss, there was not full compliance with all terms of this policy and
as such, no coverage can be extended for the above referenced lossIf you have any additional information you would like us to consider kindly contact our adjuster S*** *** at ###-###-#### XThank YouM*** *** ***Alliance
United Insurance CompanySenior D.O.ICompliance
Auditor
Hi C*** ***, The claim number you provided does not appear to be correctThe insured on our claim 28**is a M*** *** with a date of loss of 12/19/Is there a policy number we can look up ? M*** *** *** Alliance United Insurance Company/CA Claims Auditor II Compliance
Complaint:
I am rejecting this response because:Although it is true that Stephanie B***, the claims representative, told me that they had not (as yet) been able to reach the insured, this has to be balanced against the fact that he already contacted them the day of the accident (see below)Moreover, the fact remains that after 20+ calls I did not ever receive a single callbackAlliance United's assertion, then, that they made a good faith effort to reach their insured, is implausibleThey cannot follow basic good practices like responding to phone calls - the claim rep's voicemail promises to respond within hours - success rate of doing so within any number of hours was 0%(The other reviews/complaints posted at Revdex.com suggest a pattern of behavior of this kind.) If their insured (who hit my vehicle) were to call MsB***, the odds are high that he would not get through to her, and judging by my experience, would never get a callbackAlliance United has a responsibility to be available for communicationThey invariably fail this responsibility in communication with me; they have no credibility to put the onus completely on their insured party. Moreover, 1) MsB*** told me to fax evidence that their insured was at the scene and was involved in the accidentI did so - no response or acknowledgement from Alliance UnitedThey have pictures of him at the scene, exchanging insurance information with me; they have pictures of his vehicle (front damage - pics provided by me) and an appraiser's inspection of my vehicle (rear damage)They have a fax from me of his insurance card, which he gave me at the scene. 2) Perhaps most importantly, Alliance United did get a call from their insured (albeit not a complete statement, since they told him not to provide a complete statement yet) notifying them of the accident and its basic features (including admission of his responsibility), the day it occurred - Sept7, 2015, between 2:30pm and 4:30pm(They have never acknowledged having a record of this callHe called the number on their insurance card, the number they have given me to call them, and he spoke with a representative, right in front of meHe told them that he rear-ended me while in heavy trafficIf they don't have a record of this, it is because they chose not to acknowledge or record a report of an accident from their insuredThey were indeed notified by their insured, who had an up-to-date policy according to their own insurance document. In sum: Alliance United's assertions that it did not have sufficient information that its insured was involved in and responsible for the accident, and its assertion that its insured never contacted them, are both falseThey hold themselves to no standard at all, when it comes to being available for contact, and at the same time they put the responsibility fully on their insured to contact them and give a statementFinally, I emphasize that they did get a call from their insured with the basic facts of the accidentSupplemented by the information the appraiser and I have provided, they have ample documentation that 1) the accident occurred; 2) their insured was the driver of his vehicle, which was involved in the crash; and 3) that he was responsible for the accident.
Regards,
J*** ***
Complaint:
I am rejecting this response because: Although they have been outsourced from your company, they are still a part of itTherefore my complaint should be treated just as well as any others regarding your business I have already contacted the Department of InsuranceI do have a Georgia number because I just moved to California from Georgia, hence my CALIFORNIA addressI will continue to push forward dispute your comments about this matter until I get the resolution I deserve
Regards,
E*** ***
Kindly provide your claim number so the Company may respond accordlingly
Complaint:
I am rejecting this response because: the company is now expecting us to sign papers saying we accept the terms of their proposed total of my vehicle without actually giving us the quote of what they are going to give us for my carHow are we supposed to accept anything without knowing how much they're trying to give us?
Regards,
*** ***
We have notified claims management of your complaint and requested you receive a call today
Complaint:
I am rejecting this response because:The complaint has not been resolvedThe handling adjuster called and said in a very rude and angry way that he will check and call back on the same day - a week has passed without any response or resolution of the caseWe tried to call, again, but no response these times eitherI have no idea how this business has an A at Revdex.com, when there are over complaints and I am sure many of them are unresolved just like mine. Please help me get this resolved and closed for good
Regards,
K*** ***
The complaint has not been resolvedThe handling adjuster called and said in a very rude and angry way that he will check and call back on the same day - a week has passed without any response or resolution of the caseWe tried to call, again, but no response these times eitherI have no idea how this business has an A at Revdex.com, when there are over complaints and I am sure many of them are unresolved just like mine. Please help me get this resolved and closed for good.Thank you,
As of todays date, we have been unable to reach our insured to obtain their statement
Our insured’s automobile insurance policy allows us to make payment to another party when the Company believes our insured was legally liable for those damages
In this case, the Company has
not been unable to confirm the facts of the loss with our insured
The Company does not know that our insured was liable for your damages
The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigation
Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time
If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss
The Company will continue its efforts to speak to our insured
Our insured had a valid policy in force and liability is not disputed
We have asked J*** *** to call you today
Our records reveal she emailed you this morning at ***@yahoo.com
asking you to return the independent appraisers call ###-###-####
so they may set an appointment with you
to see your vehicle
We understand you have further concerns. We have informed claims management of these concerns and will have them contact you as soon as possible
Complaint:
I am rejecting this response because:
The mail was sent June to request my cancellationIt should not have taken exactly two months for your system or office to receive the request on August The Ford Ranger was sold and Alliance United can check with the DMV that the vehicle is no longer registered under my name and check when the transfer of title was madeThe new policy and insurance I showed was to prove that I have a new insurance policy before my policy with Alliance United expiredIt also prove that I no longer have the Ford Ranger, because it wasn't on the insurance plan
Regards,
T*** ***
Complaint:
I am rejecting this response because I have forward them my claim number and I've called them several times and nothing has been doneMy accident happened a month agoClaims shouldn't take this
long!
Regards,
K*** ***
Complaint:
I am rejecting this response because:
I received a response to a complaint I made against Alliance Insurance, (claims representative)P*** ***He stated the company was waiting for a release from medicare in a letter dated June 19, from Revdex.com to meOn June 23, I spoke to Be*** ***, (recovery assistant) at Optum concerning this matter and was informed, she for a response to P*** *** June 15, 2015, that there is no claim and the case or file #26***was close Be*** ***, Recovery Assistant, ####-###-#### I believe P*** *** is handling this settlement unfsirly
Regards,
E*** ***
Complaint:
I am rejecting this response because: after I received a call from the adjuster on Tuesday, they sent an inspector out to see the car on WednesdayHe made
the comment that the damage is much worse than what he was expectingI called today because I need to see how much longer I need to extend my rental car (which so far I've paid for out of pocket) and I was told that the insurance company won't pay for the rental car at all unless the car is in the shopI've been waiting for the insurance company to get my car in the shop for nearly two weeks nowI had to have a car to get to work and since it was their customer who hit my car and made it not legal to drive in CA, I expect them to pay the full time for me to have a rental carAs well as the car cover I was forced to purchase in order to keep the rain out of the exposed trunk because of the damage, while my car sits, waiting for them to do their job
*** ***
The Company regrets you do not understand our response
Only a vehicle owner can authorize the repairs to his or her vehicle, you singed a work authorization with your shop, the Company did not sign a work authorization
The Company is currently collecting and confirming all Property Damage estimates as directly related to the above referenced loss
We recommend you speak to your own carrier so they may explain the claims process to you
Our insured’s automobile insurance policy allows the Company to make payment to another party when the Company believes our insured was legally liable for those damagesIn this case, the Company has not been able to confirm the facts of the loss with our insuredThe Company does not know that our
insured was liable for your damages The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigationBecause for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this timeIf the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced lossThe Company will continue its efforts to speak to our insured
Our insured had a valid policy in force on the date of the loss and liability in not disputedThe loss related Property Damage total may exceed our insured’s Property Damage limitsAs such, the Company is currently collecting and confirming all Property Damage estimates as directly related to the above referenced lossOnce all Property Damages can be confirmed the Company will know if the total Property Damages exceed our insured’s Property Damage policy limitIf the total loss related Property Damages exceed our insured’s Property Damage limit the Company will extend apportioned, or pro rata, offers to settle each party’s damagesIf each parties agree to the settlement offers the Company will mail out Property Damage releases to each partyOnce each of Property Damage releases are signed and returned to us the Company will be able to process Property Damage payments in the agreed amounts to each partyPlease understand the Company cannot make any payments unless each party agrees to accept our offer to settle and all signed Property Damage releases are received in our office
The Company regrets any delay in the processing of your claim Our insured’s automobile insurance policy allows us to make payment to another party when the Company believes our insured was legally liable for those damagesIn this case, the Company believes our insured was liable for
your damagesOur insured had a valid policy in force on the date of loss and liability is not disputedYour vehicle has been inspected and an estimate of repairs has been completedBecause this loss occurred at 2:30am and the Company has been unable to confirm if our insured was DUI the Company requires a more diligent investigation into the facts surrounding this loss than might normally be the caseThe Company believes the investigation will conclude soonThe Company will keep you informed as to the status of your claim
Dear J*** ***: Our records reveal we spoke to you directly on 10/14/9:17:AM and our adjuster S*** *** explained we have been unable to reach our insured to confirm the facts of the lossPlease understand we are unable to provide coverage under our
insured’s policy unless
there has been full compliance with all terms of our
insured’s policy and this includes our insured's cooperation in confirming the facts of the lossAlthough California statutes prevent us from releasing our
insured’s personal information to anyone, we are able to advise you, that for
this loss, there was not full compliance with all terms of this policy and
as such, no coverage can be extended for the above referenced lossIf you have any additional information you would like us to consider kindly contact our adjuster S*** *** at ###-###-#### XThank YouM*** *** ***Alliance
United Insurance CompanySenior D.O.ICompliance
Auditor
Hi C*** ***, The claim number you provided does not appear to be correctThe insured on our claim 28**is a M*** *** with a date of loss of 12/19/Is there a policy number we can look up ? M*** *** *** Alliance United Insurance Company/CA Claims Auditor II Compliance
Hi A***, Can you tell me the claim number on this?
Complaint:
I am rejecting this response because:Although it is true that Stephanie B***, the claims representative, told me that they had not (as yet) been able to reach the insured, this has to be balanced against the fact that he already contacted them the day of the accident (see below)Moreover, the fact remains that after 20+ calls I did not ever receive a single callbackAlliance United's assertion, then, that they made a good faith effort to reach their insured, is implausibleThey cannot follow basic good practices like responding to phone calls - the claim rep's voicemail promises to respond within hours - success rate of doing so within any number of hours was 0%(The other reviews/complaints posted at Revdex.com suggest a pattern of behavior of this kind.) If their insured (who hit my vehicle) were to call MsB***, the odds are high that he would not get through to her, and judging by my experience, would never get a callbackAlliance United has a responsibility to be available for communicationThey invariably fail this responsibility in communication with me; they have no credibility to put the onus completely on their insured party. Moreover, 1) MsB*** told me to fax evidence that their insured was at the scene and was involved in the accidentI did so - no response or acknowledgement from Alliance UnitedThey have pictures of him at the scene, exchanging insurance information with me; they have pictures of his vehicle (front damage - pics provided by me) and an appraiser's inspection of my vehicle (rear damage)They have a fax from me of his insurance card, which he gave me at the scene. 2) Perhaps most importantly, Alliance United did get a call from their insured (albeit not a complete statement, since they told him not to provide a complete statement yet) notifying them of the accident and its basic features (including admission of his responsibility), the day it occurred - Sept7, 2015, between 2:30pm and 4:30pm(They have never acknowledged having a record of this callHe called the number on their insurance card, the number they have given me to call them, and he spoke with a representative, right in front of meHe told them that he rear-ended me while in heavy trafficIf they don't have a record of this, it is because they chose not to acknowledge or record a report of an accident from their insuredThey were indeed notified by their insured, who had an up-to-date policy according to their own insurance document. In sum: Alliance United's assertions that it did not have sufficient information that its insured was involved in and responsible for the accident, and its assertion that its insured never contacted them, are both falseThey hold themselves to no standard at all, when it comes to being available for contact, and at the same time they put the responsibility fully on their insured to contact them and give a statementFinally, I emphasize that they did get a call from their insured with the basic facts of the accidentSupplemented by the information the appraiser and I have provided, they have ample documentation that 1) the accident occurred; 2) their insured was the driver of his vehicle, which was involved in the crash; and 3) that he was responsible for the accident.
Regards,
J*** ***