Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damagesIn this case, we do not believe our insured was liable for your windshield damagesIf you feel that your claim has been wrongfully denied or
rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, SSpring St, Los Angeles, CA 90013, (800)927-HELP or ###-###-#### - Internet: www.insurance.ca.gov
We apologize for any problems you have had contacting your adjuster. We have escalated your complaint to claims management. They will review your file and contact you as soon as possible
The company is unable to locate your claim based upon the information you providedClaim D0####CAis mission one digitKindly provide your correct claim number so that we may respond accordingly
Our records reveal that our coverage investigation remains open at this time
We have requested an Examination Under
Oath
You will be contacted by C*** *** Law Group LLP, *** *** *** ***., *** ***, Glendale, CA 91203, Telephone ###-###-####
They will contact you in the near future to set up an appointment for your Examination Under Oath
If you have any questions please call Elisio Mendez at ###-###-#### Xin reference to your claim G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11555576, and find that this resolution is satisfactory to me
Regards,
D*** ***
The Company’s records reveal you did not purchase Rental Reimbursement coverage with Alliance United Insurance Company
Only the vehicle owner can authorize the repairs to his or her vehicle
The company processed payment for the estimated damages to your vehicle on July 5, with check
in the amount of $1,
The Company spoke directly to your selected repair facility on July 6, regarding a supplement for the driver side fenderDamage to this part of your vehicle does not match the facts of loss you presented
Your shop countered they believed it is relatedWe agreed to review their supplement request that day
Your shop agreed to contact the independent appraisal service Mega Appraisers
Mega Appraisers will then submit your shops request to us for review, approval and payment, if we determine the driver’s side fender damages are related
As of today’s date we have not received a supplement request
The Company believes the claimant was the cause of this loss and as such, the Company will subrogate against 21sy Century, claim 300####
Subrogation is a process with many people involved
The Company will pursue recovery however we cannot promise that we will be successful
This claim was originally filed under an invalid policy numberWe have opened a new claim under a current valid policy number and assigned this claim number: 28***We understand our insured may be liable for your damagesWe understand there were multiple vehicles involved. We believe all
of the property damages together exceed our insured’s property damage limitsAs such, we are currently collecting and confirming all property damage estimates as directly related to the above referenced lossWe may need to apportion our offers to each party involved depending on the total damages we confirmOnce all property damage can be confirmed we will know if the total damages exceed our insured’s policy limitIf the total damages exceed our insured’s policy limit we will extend apportioned offers to settle each party’s damagesIf all parties agree to the settlement offers we will mail out property damage releases to all partiesOnce all of property damage releases are signed and returned to us we will be able to process payments in the agreed amounts to each partyPlease understand we cannot make any payments unless all parties agree to accept our offer to settle and all three properly signed property damage releases are received in our office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11476025, and find that this resolution is satisfactory to meThank you so much for your help
Regards,
*** ***
We regret any difficulty you may have experienced trying to reach our adjusterOur best practice is to pick up our telephones each time they ringAlthough this is not always possible, it is our goalOur records reveal you elected to pursue your claim against the at fault parties carrierAlliance
United Insurance Company is the at fault carrier as well as your insurerThe claim number for the at fault party is 318476; you correctly identified the adjuster handling that claim as C*** ***Your claim number, under your policy MIL33*** is G2***We processed payment to you based upon the estimate of repairs completed by the independent appraiser E*** *** on April 25, in the amount of $1,646.79, no deductible was takenA copy of the estimate of repairs and a copy of our payment is attached for your reviewIf you have an estimate of repairs from your own shop kindly forward it to us for reviewWe would be happy to contact your selected repair facility to obtain an “agreed price” of repairs
Complaint:
I am rejecting this response because:Yes he did call me Thursday for a statement, I was on my way to the AcademyHe also stated that it was fine and he would call back at Noon Friday March 18, 2016, I waited for his call and I did not received any call what so everVery unprofessional, it is currently 11:55am March 21, and have not revived a call yet
Regards,
J*** ***
My claim number is D01####CA1601, the representative on file has reached out to me to resolve the matter - and is attempting to move things forward with the original settlement offerI would like the damage to my vehicle examined, and repairs quoted, by a disinterested third party - through one of my local repair shopsI am willing to obtain, and submit multiple quotes for my vehicle repairs for a fair evaluation. -S*** ***
Your presence at the re-inspection was not requiredYour shop and our appraiser did reach an agreed amountUntil the re-inspection report is released, your selected shop can communicate their findings directly to you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10881800, and find that this resolution is not satisfactory but what can you do but pay for your own damages because an insurance company takes over a month to do an investigation when I could very easily approach the owner of the vehicles myself to try to settle this by taking a police officer with me. NO MATTER who drives my car, as long as they have my permission to drive it, if they are in an accident the accident is covered by my insurance. Having to pay medical and repair my own vehicle is ridiculous and unfair. This company has not contacted me since 10/28/when I asked for an update and all I got was an email and this person did not speak to me several times like he said. This will never get taken care off so the State can sue to collect on the medical for the ambulance and hospital since it will be submitted to Medi-Cal and my insurance can fix my car and try to collect.Thank youT*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11799198, and find that this resolution is satisfactory to me
Regards,
D*** ** ** ***
I hope everything turns out OK and I hear a response soon that's all I needed thank you
The Company has requested the handling adjuster contact you today
Only you can authorize the repairs to your vehicle, an insurer cannot sign a work authorization for a vehicle owner
Complaint:
I am rejecting this response because: Although they have been outsourced from your company, they are still a part of itTherefore my complaint should be treated just as well as any others regarding your business I have already contacted the Department of InsuranceI do have a Georgia number because I just moved to California from Georgia, hence my CALIFORNIA addressI will continue to push forward dispute your comments about this matter until I get the resolution I deserve
Regards,
E*** ***
Complaint:
I am rejecting this response because:It does not resolve the issue. Yes, I did agree to settle my claim because my physician agreed to accept a lower amount, mainly because neither us wanted to further deal with the rude and despicable behavior displayed by your representative, L*** ***. I don't know if this behavior is by design, but frankly, you should be embarrassed to have someone of her character employed by your organizationNeither myself nor my doctor deserved to be repeatedly insulted.As a division director within my company I manage a team of six people, and if any of them were to speak to a client as with 10% of the attitude she gave me they would be out the door, no question about it.I fully expect a formal apology and to know what actions will be taken to correct her.
Regards,
R*** ***
I am rejecting this response because:I am aware that my check was voided and
reissuedI provided my personal information and formal documents with my personal information multiple times to the adjuster with my insurance as well as the adjuster with alliance united to ensure quality and correctnessHowever, I believe it was a tactless ploy to delay compensation to "mistakenly" address a check with such sensitive information to an incorrect address.I am awaiting receipt of the second check issued, and I am awaiting the finish of car repairI have sent my rental car receipt to the adjuster I have been corresponding with for reimbursementI have also attached the document here for reference.Please note that the accident occurred the evening of January 17th, 2016, I received my rental vehicle on January 18th, 2016, and I am still awaiting the resolution of my claim almost an entire month laterHad I been provided with adequate, honest, and timely service, I would not have an issue
Regards,
A*** ***
Complaint:
I am rejecting this response because: the company is now expecting us to sign papers saying we accept the terms of their proposed total of my vehicle without actually giving us the quote of what they are going to give us for my carHow are we supposed to accept anything without knowing how much they're trying to give us?
Regards,
*** ***
Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damagesIn this case, we do not believe our insured was liable for your windshield damagesIf you feel that your claim has been wrongfully denied or
rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, SSpring St, Los Angeles, CA 90013, (800)927-HELP or ###-###-#### - Internet: www.insurance.ca.gov
We apologize for any problems you have had contacting your adjuster. We have escalated your complaint to claims management. They will review your file and contact you as soon as possible
The company is unable to locate your claim based upon the information you providedClaim D0####CAis mission one digitKindly provide your correct claim number so that we may respond accordingly
Our records reveal that our coverage investigation remains open at this time
We have requested an Examination Under
Oath
You will be contacted by C*** *** Law Group LLP, *** *** *** ***., *** ***, Glendale, CA 91203, Telephone ###-###-####
They will contact you in the near future to set up an appointment for your Examination Under Oath
If you have any questions please call Elisio Mendez at ###-###-#### Xin reference to your claim G***
Your policy was cancelled and a credit in the amount of $was applied to your credit card on 7/13/as requested
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11555576, and find that this resolution is satisfactory to me
Regards,
D*** ***
The Company’s records reveal you did not purchase Rental Reimbursement coverage with Alliance United Insurance Company
Only the vehicle owner can authorize the repairs to his or her vehicle
The company processed payment for the estimated damages to your vehicle on July 5, with check
in the amount of $1,
The Company spoke directly to your selected repair facility on July 6, regarding a supplement for the driver side fenderDamage to this part of your vehicle does not match the facts of loss you presented
Your shop countered they believed it is relatedWe agreed to review their supplement request that day
Your shop agreed to contact the independent appraisal service Mega Appraisers
Mega Appraisers will then submit your shops request to us for review, approval and payment, if we determine the driver’s side fender damages are related
As of today’s date we have not received a supplement request
The Company believes the claimant was the cause of this loss and as such, the Company will subrogate against 21sy Century, claim 300####
Subrogation is a process with many people involved
The Company will pursue recovery however we cannot promise that we will be successful
This claim was originally filed under an invalid policy numberWe have opened a new claim under a current valid policy number and assigned this claim number: 28***We understand our insured may be liable for your damagesWe understand there were multiple vehicles involved. We believe all
of the property damages together exceed our insured’s property damage limitsAs such, we are currently collecting and confirming all property damage estimates as directly related to the above referenced lossWe may need to apportion our offers to each party involved depending on the total damages we confirmOnce all property damage can be confirmed we will know if the total damages exceed our insured’s policy limitIf the total damages exceed our insured’s policy limit we will extend apportioned offers to settle each party’s damagesIf all parties agree to the settlement offers we will mail out property damage releases to all partiesOnce all of property damage releases are signed and returned to us we will be able to process payments in the agreed amounts to each partyPlease understand we cannot make any payments unless all parties agree to accept our offer to settle and all three properly signed property damage releases are received in our office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11476025, and find that this resolution is satisfactory to meThank you so much for your help
Regards,
*** ***
We regret any difficulty you may have experienced trying to reach our adjusterOur best practice is to pick up our telephones each time they ringAlthough this is not always possible, it is our goalOur records reveal you elected to pursue your claim against the at fault parties carrierAlliance
United Insurance Company is the at fault carrier as well as your insurerThe claim number for the at fault party is 318476; you correctly identified the adjuster handling that claim as C*** ***Your claim number, under your policy MIL33*** is G2***We processed payment to you based upon the estimate of repairs completed by the independent appraiser E*** *** on April 25, in the amount of $1,646.79, no deductible was takenA copy of the estimate of repairs and a copy of our payment is attached for your reviewIf you have an estimate of repairs from your own shop kindly forward it to us for reviewWe would be happy to contact your selected repair facility to obtain an “agreed price” of repairs
Complaint:
I am rejecting this response because:Yes he did call me Thursday for a statement, I was on my way to the AcademyHe also stated that it was fine and he would call back at Noon Friday March 18, 2016, I waited for his call and I did not received any call what so everVery unprofessional, it is currently 11:55am March 21, and have not revived a call yet
Regards,
J*** ***
My claim number is D01####CA1601, the representative on file has reached out to me to resolve the matter - and is attempting to move things forward with the original settlement offerI would like the damage to my vehicle examined, and repairs quoted, by a disinterested third party - through one of my local repair shopsI am willing to obtain, and submit multiple quotes for my vehicle repairs for a fair evaluation. -S*** ***
Your presence at the re-inspection was not requiredYour shop and our appraiser did reach an agreed amountUntil the re-inspection report is released, your selected shop can communicate their findings directly to you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10881800, and find that this resolution is not satisfactory but what can you do but pay for your own damages because an insurance company takes over a month to do an investigation when I could very easily approach the owner of the vehicles myself to try to settle this by taking a police officer with me. NO MATTER who drives my car, as long as they have my permission to drive it, if they are in an accident the accident is covered by my insurance. Having to pay medical and repair my own vehicle is ridiculous and unfair. This company has not contacted me since 10/28/when I asked for an update and all I got was an email and this person did not speak to me several times like he said. This will never get taken care off so the State can sue to collect on the medical for the ambulance and hospital since it will be submitted to Medi-Cal and my insurance can fix my car and try to collect.Thank youT*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11799198, and find that this resolution is satisfactory to me
Regards,
D*** ** ** ***
I hope everything turns out OK and I hear a response soon that's all I needed thank you
The Company has requested the handling adjuster contact you today
Only you can authorize the repairs to your vehicle, an insurer cannot sign a work authorization for a vehicle owner
Complaint:
I am rejecting this response because: Although they have been outsourced from your company, they are still a part of itTherefore my complaint should be treated just as well as any others regarding your business I have already contacted the Department of InsuranceI do have a Georgia number because I just moved to California from Georgia, hence my CALIFORNIA addressI will continue to push forward dispute your comments about this matter until I get the resolution I deserve
Regards,
E*** ***
Complaint:
I am rejecting this response because:It does not resolve the issue. Yes, I did agree to settle my claim because my physician agreed to accept a lower amount, mainly because neither us wanted to further deal with the rude and despicable behavior displayed by your representative, L*** ***. I don't know if this behavior is by design, but frankly, you should be embarrassed to have someone of her character employed by your organizationNeither myself nor my doctor deserved to be repeatedly insulted.As a division director within my company I manage a team of six people, and if any of them were to speak to a client as with 10% of the attitude she gave me they would be out the door, no question about it.I fully expect a formal apology and to know what actions will be taken to correct her.
Regards,
R*** ***
I am rejecting this response because:I am aware that my check was voided and
reissuedI provided my personal information and formal documents with my personal information multiple times to the adjuster with my insurance as well as the adjuster with alliance united to ensure quality and correctnessHowever, I believe it was a tactless ploy to delay compensation to "mistakenly" address a check with such sensitive information to an incorrect address.I am awaiting receipt of the second check issued, and I am awaiting the finish of car repairI have sent my rental car receipt to the adjuster I have been corresponding with for reimbursementI have also attached the document here for reference.Please note that the accident occurred the evening of January 17th, 2016, I received my rental vehicle on January 18th, 2016, and I am still awaiting the resolution of my claim almost an entire month laterHad I been provided with adequate, honest, and timely service, I would not have an issue
Regards,
A*** ***
Complaint:
I am rejecting this response because: the company is now expecting us to sign papers saying we accept the terms of their proposed total of my vehicle without actually giving us the quote of what they are going to give us for my carHow are we supposed to accept anything without knowing how much they're trying to give us?
Regards,
*** ***