Complaint: 11083386
I am rejecting this response because:I received K[redacted]'s 51 second voicemail on 01/11/2016. We did not have a 6 minute conversation, I returned her call and left her a message that same day. I then called again on the morning 01/12/2016 and left both her and A[redacted] Cree a message. I then tried later in the afternoon on 01/12/2016 and again left them both a message. I have also again reached out to both of them today 01/13/2016 with no answer and again have left them a message. I do not appreciate being blatantly being lied to. How can K[redacted] say we had a 6 minute conversation, when I have the voicemail on my phone. My frustration just continues to grow due to the lack of response from the people who are handling the claim. I was patient and understanding in the beginning because I am in the insurance business and familiar with the claims process. Yet when their phone messages state they will return my call by the end of next business day and one, two and 5 days go by without a response that is when my patience wears thin and I feel that my only choice is to go on social media sights and complain in order to get a reply. Which is what happened on 01/11/2016 I made a review on YELP and posted on your business Facebook page. Where within less than an hour I had a response on both sites asking for my claim and phone number. Which I believe is the only reason K[redacted] called me and left a voicemail.
Regards,
C[redacted]
The Company regrets any delay in speaking to you directly regarding your claim. The Claims department adjuster and claims manager have been provided with a copy of your complaint. You can expect a call today to ###-###-####. Please watch for our call from ###-###-#### and have your claim number ready to allow us to serve you more rapidly.
the appraisal was sent to you almost two weeks ago. am just spending money on car rental. the longer you take the longer I have to pay for car rental. at this point I would just want my insurance to take xcare of my honda and you guys take care of my mustang which was a total loss. now thats something I cam wok with. instead everytime I call to ask about my claimmy adjuster F[redacted] tells me my claim is pending to be assigned to someone on the dp limit department. and starts acting in a belligerent way. sending me emails sayin to not call or email. she also said "you are starting to act in a harrassing nature" I was
Complaint: 11881193
I am rejecting this response because:
Regards,
P[redacted]
the appraisal was sent to you guys almost two weeks ago. am spending 160 every 5 days to pay for rental. F[redacted] my adjuster acts belligerent when I call to ask her why are they taking long if the appraisal was sent almost two weeks ago. she emailed me saying not to call or email her that am acting in a harrassing nature. how long will this take? and are you guys paying my car rental?? if that is so. then take as long as you want. at this point I would prefer ficxing my honda with my insurance and you just pay my mustang which was total loss.
Complaint: 10730828
This 'response' resolves nothing, and is simply more meaningless and unproductive idle rhetoric, which sounds more like it's coming from a sassy teenager that has to have the last word, rather than a professional company. And, worse, no name or number or other contact info attached to it at all. Sad, really.Of course I didn't *have* to be at the body shop meeting, any more than I *had* to be involved by your client crashing into me. My point was that when I discussed my claim with your supervisor ("Christy"), this was HER idea, and she "INVITED" me to this meeting. Then, it happened without my knowledge. Totally unprofessional.It's now been another NINE DAYS since this 7/27/2015 body shop meeting occurred (when supposedly a repair amount was agreed upon), and I still have not heard a peep from Alliance United nor received any updated settlement info.If they responded to my phone calls and emails as quick as they did to this mechanism, maybe I'd know more...Sincerely disappointed,J[redacted]
I am rejecting this response because:It didn't resolve anything. We got a completely different response the first time. This is a horrible company, that we won't be dealing with anymore.
Regards,
K[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12629621, and find that this resolution is satisfactory to me.
Regards,
R[redacted]
Complaint: 11640080
I am rejecting this response because: One good thing about all this is that its being recorded and the Department of Insurance can investigate 'Alliance United's'. I'm not in the insurance business but I know when I am being deceived. They are holding me hostage, I can't fix my car, can't drive my car, my insurance is 'waiting' for their answer. I don't know what else to do, everybody I talk too, tells me this is common practice for 'Alliance United'.
Regards,
[redacted]
Our records reveal [redacted] called you on June 3rd to explain:
The estimate includes all damages that are known to be a result of the loss referenced above. It was prepared in compliance with all company and generally accepted repair industry standards. Please provide a copy of this estimate to your chosen repair facility. If they have any questions, please have them contact the appraiser, listed on the estimate, immediately. If the repair facility finds damages not included on the estimate or otherwise requires a supplement to the estimate, the repair facility should call the appraiser to discuss those additional repairs prior to beginning work. Supplements are not paid without prior approval. If the estimate utilized aftermarket parts, they were manufactured by someone other than the vehicle manufacturer and considered to be of like kind and quality. When scheduling the repairs with the repair facility, please be sure they have the necessary parts available before they begin repair work to avoid any unnecessary delays in returning your vehicle to you. If your vehicle is incurring storage fees, it is your responsibility to contact the storage facility and instruct them to release the vehicle to your repair facility. Thank you for your cooperation If you have any questions, please contact us and have the claim number available so we can assist you as quickly as possible. Sincerely, [redacted] Claims Team ###-###-####, ext. 6637 [redacted]@allianceunited.com Alliance United Insurance Company
The Company has requested our claims department contact you today.
Our records reveal we made payment to you for your Uninsured Motorist Property Damages on 10 15 2014.
Mr. D[redacted], Kindly provide your claim number as the above referenced policy will not pull up your claim. Upon receipt your complaint will be forwarded to claims management. Thank you, M[redacted]Alliance United Insurance Company/CAClaims Auditor II Compliance
Complaint: 12609427
I am rejecting this response because:Alliance United has only invested 30 minutes into this issue at most. On January 12th they called...
me and we had a brief conversation in which I provided contact information for a witness to the collision. I had already provided contact information to D[redacted], the claims adjuster, to which they have ignored. Within minutes after my phone conversation I received a message from Alliance United that they could not reach the witness and provided a call back number and extension and asked that I pass it along to the witness. Since then, Alliance United has done absolutely nothing to resolve this issue. The witness attempted to call the number and extension and was not able to leave a message. I reached out to Alliance United today and was able to transfer multiple times to leave a message to the manager James who is out of the office until the 26th. Please reopen this complaint as Alliance United has still done absolutely nothing to resolve this issue. They are simply kicking the can around making me run in circles in hopes that I go away so they can avoid paying me the money they are liable for.
Regards,
[redacted]
The Company has requested that the assigned adjuster S[redacted] contact you directly today. Shonie’s contact information is: ###-###-#### or [email protected] Her manager is J[redacted] who can be reached at ###-###-####
Complaint: 11606316
I am rejecting this response because: Although I have received one call from the adjuster (8/5), the claim has not been resolved. Their appraiser inspected the damage on 8/8 and sent copies of the estimate...
to myself and their adjuster, J[redacted]. I've asked Jenna for a status update via email on 8/9 and left voicemail on 8/10. I have not gotten a reply to date. Would like the claim resolved and the damage to my car fixed.
Regards,
C[redacted]
Complaint: 11450301
I am rejecting this response because: This issue is not resolved, and no improvement has been seen as far as being able to even reach the person assigned to my claim. I will keep opening complaints until you communicate and resolve this issue to my satisfaction. Zero communication, not able to reach the adjuster, and I have not been paid. This issue has not been resolved. I still have received no communication from anyone I have called at Alliance United. My car has not been repaired, I have not been paid.
Regards,
Jeff Madrazo
The Company regrets any difficulty you may have experienced trying to reach our adjuster as sell as any difficulty to experienced communicating with the staff adjuster. Our investigation which included our insured’s statement, your statement, and the traffic collision report including no witnesses...
concluded our insured was primarily at fault for this collision. Both parties have presented a different set of facts. Based upon the information we have received to date it appears our insured turned left when it was unsafe to do so in violation of California Vehicle Code (CVC) 21801A. It appears you failed to maintain a proper lookout in violation of California Vehicle Code (CVC) 21750 and you failed to yield to a turning vehicle which was already in the intersection in violation of California Vehicle Code (CVC) 21801B. Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damages. In this case, we do not believe our insured was exclusively liable for your damages. California is a Pure Comparative Negligence state. This means that The California Supreme Court in 1975 (Liv. Yellow Cab, 13 Cal. 3d 804, 812-813, 532 P.2d 1226) decided that if you bear any responsibility in part causing this accident, the Company is not permitted to pay you 100% of your claim. You may only collect the percentage of your damages that you are not at fault for.If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, 300 S. Spring St, Los Angeles, CA 90013, (800)927-HELP or ###-###-#### - Internet: www.insurance.ca.gov
We are able to provide you with the information our phone system recorded as far as call times, not the actual content. Our records reflect A[redacted], our assigned adjuster spoke directly you Gerardo today, here is the information from our claim file: We explained that we are going to accept majority on the claim and willing to settle the claim at 80%. He accepted that and asked what would happen now explained that the claim has been sent to our t/l department to settle the t/l portion of the claim. he understood and accepted it. We understand he is the owner of the vehicle and that total loss would settle with him directly as he is the owner of the vehicle.He stated that he understood, we explained would have to get the vehicle moved from the facility as we would not owe for the storage he understood. I did asked if he wanted me to call his mom and he indicated no that would be alright. We regret any difficulty you may have experienced trying to reach our adjuster.
Complaint: 11083386
I am rejecting this response because:I received K[redacted]'s 51 second voicemail on 01/11/2016. We did not have a 6 minute conversation, I returned her call and left her a message that same day. I then called again on the morning 01/12/2016 and left both her and A[redacted] Cree a message. I then tried later in the afternoon on 01/12/2016 and again left them both a message. I have also again reached out to both of them today 01/13/2016 with no answer and again have left them a message. I do not appreciate being blatantly being lied to. How can K[redacted] say we had a 6 minute conversation, when I have the voicemail on my phone. My frustration just continues to grow due to the lack of response from the people who are handling the claim. I was patient and understanding in the beginning because I am in the insurance business and familiar with the claims process. Yet when their phone messages state they will return my call by the end of next business day and one, two and 5 days go by without a response that is when my patience wears thin and I feel that my only choice is to go on social media sights and complain in order to get a reply. Which is what happened on 01/11/2016 I made a review on YELP and posted on your business Facebook page. Where within less than an hour I had a response on both sites asking for my claim and phone number. Which I believe is the only reason K[redacted] called me and left a voicemail.
Regards,
C[redacted]
The Company regrets any delay in speaking to you directly regarding your claim. The Claims department adjuster and claims manager have been provided with a copy of your complaint. You can expect a call today to ###-###-####. Please watch for our call from ###-###-#### and have your claim number ready to allow us to serve you more rapidly.
the appraisal was sent to you almost two weeks ago. am just spending money on car rental. the longer you take the longer I have to pay for car rental. at this point I would just want my insurance to take xcare of my honda and you guys take care of my mustang which was a total loss. now thats something I cam wok with. instead everytime I call to ask about my claimmy adjuster F[redacted] tells me my claim is pending to be assigned to someone on the dp limit department. and starts acting in a belligerent way. sending me emails sayin to not call or email. she also said "you are starting to act in a harrassing nature" I was
Complaint: 11881193
I am rejecting this response because:
Regards,
P[redacted]
the appraisal was sent to you guys almost two weeks ago. am spending 160 every 5 days to pay for rental. F[redacted] my adjuster acts belligerent when I call to ask her why are they taking long if the appraisal was sent almost two weeks ago. she emailed me saying not to call or email her that am acting in a harrassing nature. how long will this take? and are you guys paying my car rental?? if that is so. then take as long as you want. at this point I would prefer ficxing my honda with my insurance and you just pay my mustang which was total loss.
Complaint: 10730828
This 'response' resolves nothing, and is simply more meaningless and unproductive idle rhetoric, which sounds more like it's coming from a sassy teenager that has to have the last word, rather than a professional company. And, worse, no name or number or other contact info attached to it at all. Sad, really.Of course I didn't *have* to be at the body shop meeting, any more than I *had* to be involved by your client crashing into me. My point was that when I discussed my claim with your supervisor ("Christy"), this was HER idea, and she "INVITED" me to this meeting. Then, it happened without my knowledge. Totally unprofessional.It's now been another NINE DAYS since this 7/27/2015 body shop meeting occurred (when supposedly a repair amount was agreed upon), and I still have not heard a peep from Alliance United nor received any updated settlement info.If they responded to my phone calls and emails as quick as they did to this mechanism, maybe I'd know more...Sincerely disappointed,J[redacted]
I am rejecting this response because:It didn't resolve anything. We got a completely different response the first time. This is a horrible company, that we won't be dealing with anymore.
Regards,
K[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12629621, and find that this resolution is satisfactory to me.
Regards,
R[redacted]
We have advised you, NO coverage can be extended at this time.
Complaint: 11408374
I am rejecting this response because: My complaint has not been resolved. Claim # G2[redacted]24
Regards,
S[redacted]
Complaint: 11640080
I am rejecting this response because: One good thing about all this is that its being recorded and the Department of Insurance can investigate 'Alliance United's'. I'm not in the insurance business but I know when I am being deceived. They are holding me hostage, I can't fix my car, can't drive my car, my insurance is 'waiting' for their answer. I don't know what else to do, everybody I talk too, tells me this is common practice for 'Alliance United'.
Regards,
[redacted]
Our records reveal [redacted] called you on June 3rd to explain:
The estimate includes all damages that are known to be a result of the loss referenced above. It was prepared in compliance with all company and generally accepted repair industry standards. Please provide a copy of this estimate to your chosen repair facility. If they have any questions, please have them contact the appraiser, listed on the estimate, immediately. If the repair facility finds damages not included on the estimate or otherwise requires a supplement to the estimate, the repair facility should call the appraiser to discuss those additional repairs prior to beginning work. Supplements are not paid without prior approval. If the estimate utilized aftermarket parts, they were manufactured by someone other than the vehicle manufacturer and considered to be of like kind and quality. When scheduling the repairs with the repair facility, please be sure they have the necessary parts available before they begin repair work to avoid any unnecessary delays in returning your vehicle to you. If your vehicle is incurring storage fees, it is your responsibility to contact the storage facility and instruct them to release the vehicle to your repair facility. Thank you for your cooperation If you have any questions, please contact us and have the claim number available so we can assist you as quickly as possible. Sincerely, [redacted] Claims Team ###-###-####, ext. 6637 [redacted]@allianceunited.com Alliance United Insurance Company
The Company has requested our claims department contact you today.
Our records reveal we made payment to you for your Uninsured Motorist Property Damages on 10 15 2014.
Mr. D[redacted], Kindly provide your claim number as the above referenced policy will not pull up your claim. Upon receipt your complaint will be forwarded to claims management. Thank you, M[redacted]Alliance United Insurance Company/CAClaims Auditor II Compliance
Complaint: 12609427
I am rejecting this response because:Alliance United has only invested 30 minutes into this issue at most. On January 12th they called...
me and we had a brief conversation in which I provided contact information for a witness to the collision. I had already provided contact information to D[redacted], the claims adjuster, to which they have ignored. Within minutes after my phone conversation I received a message from Alliance United that they could not reach the witness and provided a call back number and extension and asked that I pass it along to the witness. Since then, Alliance United has done absolutely nothing to resolve this issue. The witness attempted to call the number and extension and was not able to leave a message. I reached out to Alliance United today and was able to transfer multiple times to leave a message to the manager James who is out of the office until the 26th. Please reopen this complaint as Alliance United has still done absolutely nothing to resolve this issue. They are simply kicking the can around making me run in circles in hopes that I go away so they can avoid paying me the money they are liable for.
Regards,
[redacted]
The Company has requested that the assigned adjuster S[redacted] contact you directly today. Shonie’s contact information is: ###-###-#### or [email protected] Her manager is J[redacted] who can be reached at ###-###-####
Complaint: 11606316
I am rejecting this response because: Although I have received one call from the adjuster (8/5), the claim has not been resolved. Their appraiser inspected the damage on 8/8 and sent copies of the estimate...
to myself and their adjuster, J[redacted]. I've asked Jenna for a status update via email on 8/9 and left voicemail on 8/10. I have not gotten a reply to date. Would like the claim resolved and the damage to my car fixed.
Regards,
C[redacted]
The Company regrets any difficulty you may have experienced trying to reach our adjuster. The adjuster has been instructed to call you today.
Complaint: 11450301
I am rejecting this response because: This issue is not resolved, and no improvement has been seen as far as being able to even reach the person assigned to my claim. I will keep opening complaints until you communicate and resolve this issue to my satisfaction. Zero communication, not able to reach the adjuster, and I have not been paid. This issue has not been resolved. I still have received no communication from anyone I have called at Alliance United. My car has not been repaired, I have not been paid.
Regards,
Jeff Madrazo
The Company regrets any difficulty you may have experienced trying to reach our adjuster as sell as any difficulty to experienced communicating with the staff adjuster. Our investigation which included our insured’s statement, your statement, and the traffic collision report including no witnesses...
concluded our insured was primarily at fault for this collision. Both parties have presented a different set of facts. Based upon the information we have received to date it appears our insured turned left when it was unsafe to do so in violation of California Vehicle Code (CVC) 21801A. It appears you failed to maintain a proper lookout in violation of California Vehicle Code (CVC) 21750 and you failed to yield to a turning vehicle which was already in the intersection in violation of California Vehicle Code (CVC) 21801B. Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damages. In this case, we do not believe our insured was exclusively liable for your damages. California is a Pure Comparative Negligence state. This means that The California Supreme Court in 1975 (Liv. Yellow Cab, 13 Cal. 3d 804, 812-813, 532 P.2d 1226) decided that if you bear any responsibility in part causing this accident, the Company is not permitted to pay you 100% of your claim. You may only collect the percentage of your damages that you are not at fault for.If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, 300 S. Spring St, Los Angeles, CA 90013, (800)927-HELP or ###-###-#### - Internet: www.insurance.ca.gov
Kindly provide you claim number so that we may respond accordingly
We are able to provide you with the information our phone system recorded as far as call times, not the actual content. Our records reflect A[redacted], our assigned adjuster spoke directly you Gerardo today, here is the information from our claim file: We explained that we are going to accept majority on the claim and willing to settle the claim at 80%. He accepted that and asked what would happen now explained that the claim has been sent to our t/l department to settle the t/l portion of the claim. he understood and accepted it. We understand he is the owner of the vehicle and that total loss would settle with him directly as he is the owner of the vehicle.He stated that he understood, we explained would have to get the vehicle moved from the facility as we would not owe for the storage he understood. I did asked if he wanted me to call his mom and he indicated no that would be alright. We regret any difficulty you may have experienced trying to reach our adjuster.