CALLED CLAIMANT BACK 7/20/2015 07/21/2015 @ 2:54:12 PM -- B[redacted] ( CLAZ698 )Our records indicate we spoke to you directly, yesterday to re-explain the claim process.There are several different parties to a claim, we cannot...
control all of the parties. Your shop did not send supplement until Thursday and then sent their request without photos. Told her appraiser should have supplement to us shortly but their is some delay form the shop.I offer to cash out 25 days of the 29 that the car has been in the shop, they were paid for 3 days for 10 a day or 250 for cash out/loss of use.She agreed. She will get on the shop too about why supplement was sent in after the car was done and now they wont' release the car.Told her once supplement comes in, will have Craig, send a copy and guarantee payment with the shop so car can be released. You agreed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11827657, and find that this resolution is satisfactory to me.
Regards,
J[redacted]
Complaint: 11237055
I am rejecting this response because:I am not sure that you actually read my complaint, I clearly stated that my provider received some paperwork but is missing a signed authorization form which they called and left a message on J[redacted]s voicemail, and they have not received a call back. I spoke with my provider yesterday about this and I also called Alliance and (big surprise) left another message which had not been returned, again not surprising, even though it clearly states someone will get back to me within 24 business hours, and that has never actually happened. I should not have to file complaints to the Revdex.com and the insurance commissioner just to get an adjuster from the at fault party's incompetent insurance company (alliance United insurance).
Regards,
P[redacted]
Dear Mr. B[redacted], The Company regrets any difficulty you have experienced attempting to reach your assigned adjuster. Check 675-####190 in the amount of $7,100.00 was mailed to your carrier Ameriprise on October 4, 2016. This payment includes your $500.00 deductible. Unless your have sold...
your vehicle you have not suffered a diminished value claim. Our insured’s policy allows us to afford loss related damages, it does not allow the Company to afford losses that have not occurred. The Company’s records reveal you were offered a Bodily Injury settlement in the amount of $500.00 on July 22, 2016. Check 675-0011008 in the amount of $500.00 was mailed to the address above on July 25, 2016. The Company’s records reveal a Bodily Injury release was mailed to you on July 22, 2016 however as of today’s date we have not received the signed release returned as per our agreement. Please either return the signed injury release or forward your complete medical records to the Company for review and consideration.
No coverage can be extended at this time.
Our insured’s automobile insurance policy allows us to make payment to another party when the Company believes our insured was legally liable for those damages.
In this case, the Company has not been able to confirm the facts of the loss with our...
insured.
The Company does not know that our insured was liable for your damages.
The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy,
including our insured’s cooperation with our investigation.
Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time.
If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss.
The Company will continue its efforts to speak to our insured.
The Company has requested the handling adjuster contact you today.
This is her contact information for your records:
J[redacted]@allianceunited.com
###-###-####
Dear [redacted], Alliance United Insurance Company is in receipt of your complaint. The Company regrets any difficulty you may have experienced trying to reach our adjuster. Our best practice is to pick up our telephones each time they ring. Although this is not always possible, it is our goal....
The Company received confirmation that the independent appraisal firm Mega Appraisers has received our request for appraisal as of Wednesday May 18, 2016. Claim representative Z[redacted] has been instructed to contact you tomorrow May 18, 2016 at ###-###-####.
The Company regrets any difficulty you may have experienced trying to reach our adjuster.
Our best practice is to pick up our telephones each time they ring.
We have asked the assigned adjuster to call you today.
Attached are pictures of my wrecked car.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11412791
Regards,
B[redacted]
We apologize for any issues you have had regarding communication with your adjuster. We have located your claim and have escalated your complaint to claims management. They will review your file and contact you as soon as possible.
Complaint: 12666220
I am rejecting this response because: Alliance United provided a $1,555.58 preliminary repair estimate based on the pictures I sent using the App the insurance requires me to use to assess damage. Alliance United also sent a check for $933.35 to cover 60% of the initial estimate. I dropped off my vehicle to a body shop to get it repaired and showed the initial estimate from Alliance United. The person from the body shop said that estimate is only based on what they can see on the picture and cost based on used or aftermarket parts. Body shop will have to take apart the damaged parts to really as what can not be seen from the pictures. Body shop will call the insurance for supplement and get approval to proceed. I would like to keep this case open until my vehicle is totally repaired and back to the condition it was prior to accident. I will find out by end of next week if my car is repaired and close this case once Alliance United covers their 60% of actual total cost of the repairs.
Regards,
A[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11844756, and spoke with T[redacted] on 11/29/16 to inquire about the process. She stated, " They found marks on their clients car that relates to damages made on my car. I spoke with a representative today 12/1/16, which stated there are notes that T[redacted] called her client 11/30/16 to inquire why he is denying involvment. So I am now waiting for a response from T[redacted]; I left her a voicemail today 12/1/16 to inquire if she has spoken to him so we can finish the process.
Regards,
L[redacted]
Complaint: 11699854
I am rejecting this response because: This is completely FALSE as evidenced by the 30 plus calls that I have made in attempts to reach Stephanie and or her supervisor. No one EVER answers the phone and I get transferred around and hung up on constantly when asking to speak with a supervisor. It should not take his long to settle this matter and or to contact me with information regarding the status of the claim. My own claims adjuster has not been able to get a response from them. I spoke with an operator who advised me that the vehicle was deemed a total loss and he provided me with another adjusters phone number (P[redacted] at ext 3568). I have left several messages for him as well with no success reaching him or getting a call back. This is one of the most unprofessional insurance companies that I have EVER encountered. This process has been a complete nightmare and I just want this matter settled ASAP.
Regards,
A[redacted]
The claim number is D0####2CA16. The Company is in the process of investigating the facts surrounding this loss. Adjuster T[redacted]e will notify you when our investigation is complete.T[redacted] can be reached at ###-###-#### or t[redacted]@allianceunited.com. If you are unable to reach T[redacted] please call...
Please see attached response to your inquiry. We sincerely hope all of your concerns have been addressed in a satisfactory manner.The Company is in receipt of your complaint filed with the Revdex.com pertaining to delays in payment on our claim number D008354CA18 regarding the loss that...
occurred January 20, 2018. The Company completed a thorough damages investigation which confirmed the total property damage exposure exceeds our insured’s liability policy limits. The Company made you aware of this as you stated in your complaint. In order to figure out the amount we owe you, we had to obtain information from the other person involved in this accident. We have received that information as of March 8, 2018.On March 12, 2018, your claim was reassigned to the Company’s Property Damage Limits team for further handling. The new adjuster from the Property Damage Limits team will follow up with you to explain the pro-rata settlement process including your out of pocket expenses. If you have any questions regarding the contents of this communication, please contact the undersigned below.Respectfully,R[redacted]Manager 2, Claims Casualty
Thank you for your complaint;Our records confirm supervisor Karen Larson spoke to you directly January 11, 2016 for 6 minutes to explain the status of your claim. That was two (2) days ago. We are thankful your son provided his statement to us. Our investigation remains open at this time and we will...
be happy to contact you directly either when you call or when our investigation is complete. Your email address reveals you are in the insurance business. As you may know we are required to conduct a diligent and thorough investigation. We mailed you a compliant status letter on January 11, 2016. We have since reached our insured, obtained her statement and hope to conclude our investigation shortly. We are not in a position to offer to reimburse you for the cost of the rental until our investigation is complete. Please be advised only the vehicle owner can authorize the repairs to his or her vehicle we cannot do that for you. M[redacted]Alliance United Insurance CompanySenior D.O.I. Compliance Auditor
CALLED CLAIMANT BACK 7/20/2015 07/21/2015 @ 2:54:12 PM -- B[redacted] ( CLAZ698 )Our records indicate we spoke to you directly, yesterday to re-explain the claim process.There are several different parties to a claim, we cannot...
control all of the parties. Your shop did not send supplement until Thursday and then sent their request without photos. Told her appraiser should have supplement to us shortly but their is some delay form the shop.I offer to cash out 25 days of the 29 that the car has been in the shop, they were paid for 3 days for 10 a day or 250 for cash out/loss of use.She agreed. She will get on the shop too about why supplement was sent in after the car was done and now they wont' release the car.Told her once supplement comes in, will have Craig, send a copy and guarantee payment with the shop so car can be released. You agreed.
Kindly provide your claim number soi that we may respond accordingly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11827657, and find that this resolution is satisfactory to me.
Regards,
J[redacted]
Complaint: 11237055
I am rejecting this response because:I am not sure that you actually read my complaint, I clearly stated that my provider received some paperwork but is missing a signed authorization form which they called and left a message on J[redacted]s voicemail, and they have not received a call back. I spoke with my provider yesterday about this and I also called Alliance and (big surprise) left another message which had not been returned, again not surprising, even though it clearly states someone will get back to me within 24 business hours, and that has never actually happened. I should not have to file complaints to the Revdex.com and the insurance commissioner just to get an adjuster from the at fault party's incompetent insurance company (alliance United insurance).
Regards,
P[redacted]
Dear Mr. B[redacted], The Company regrets any difficulty you have experienced attempting to reach your assigned adjuster. Check 675-####190 in the amount of $7,100.00 was mailed to your carrier Ameriprise on October 4, 2016. This payment includes your $500.00 deductible. Unless your have sold...
your vehicle you have not suffered a diminished value claim. Our insured’s policy allows us to afford loss related damages, it does not allow the Company to afford losses that have not occurred. The Company’s records reveal you were offered a Bodily Injury settlement in the amount of $500.00 on July 22, 2016. Check 675-0011008 in the amount of $500.00 was mailed to the address above on July 25, 2016. The Company’s records reveal a Bodily Injury release was mailed to you on July 22, 2016 however as of today’s date we have not received the signed release returned as per our agreement. Please either return the signed injury release or forward your complete medical records to the Company for review and consideration.
No coverage can be extended at this time.
Our insured’s automobile insurance policy allows us to make payment to another party when the Company believes our insured was legally liable for those damages.
In this case, the Company has not been able to confirm the facts of the loss with our...
insured.
The Company does not know that our insured was liable for your damages.
The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy,
including our insured’s cooperation with our investigation.
Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time.
If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss.
The Company will continue its efforts to speak to our insured.
The Company has requested the handling adjuster contact you today.
This is her contact information for your records:
J[redacted]@allianceunited.com
###-###-####
Dear [redacted], Alliance United Insurance Company is in receipt of your complaint. The Company regrets any difficulty you may have experienced trying to reach our adjuster. Our best practice is to pick up our telephones each time they ring. Although this is not always possible, it is our goal....
The Company received confirmation that the independent appraisal firm Mega Appraisers has received our request for appraisal as of Wednesday May 18, 2016. Claim representative Z[redacted] has been instructed to contact you tomorrow May 18, 2016 at ###-###-####.
I am rejecting this response because: No resolution was offered in this email. My claim number is 3[redacted]86
Regards,
T' [redacted]
Kindly provide your claim number so that we may respond accordingly.
The Company regrets any difficulty you may have experienced trying to reach our adjuster.
Our best practice is to pick up our telephones each time they ring.
We have asked the assigned adjuster to call you today.
Attached are pictures of my wrecked car.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11412791
Regards,
B[redacted]
We apologize for any issues you have had regarding communication with your adjuster. We have located your claim and have escalated your complaint to claims management. They will review your file and contact you as soon as possible.
Complaint: 12666220
s what can not be seen from the pictures. Body shop will call the insurance for supplement and get approval to proceed. I would like to keep this case open until my vehicle is totally repaired and back to the condition it was prior to accident. I will find out by end of next week if my car is repaired and close this case once Alliance United covers their 60% of actual total cost of the repairs.
I am rejecting this response because: Alliance United provided a $1,555.58 preliminary repair estimate based on the pictures I sent using the App the insurance requires me to use to assess damage. Alliance United also sent a check for $933.35 to cover 60% of the initial estimate. I dropped off my vehicle to a body shop to get it repaired and showed the initial estimate from Alliance United. The person from the body shop said that estimate is only based on what they can see on the picture and cost based on used or aftermarket parts. Body shop will have to take apart the damaged parts to really a
Regards,
A[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11844756, and spoke with T[redacted] on 11/29/16 to inquire about the process. She stated, " They found marks on their clients car that relates to damages made on my car. I spoke with a representative today 12/1/16, which stated there are notes that T[redacted] called her client 11/30/16 to inquire why he is denying involvment. So I am now waiting for a response from T[redacted]; I left her a voicemail today 12/1/16 to inquire if she has spoken to him so we can finish the process.
Regards,
L[redacted]
Complaint: 11699854
I am rejecting this response because: This is completely FALSE as evidenced by the 30 plus calls that I have made in attempts to reach Stephanie and or her supervisor. No one EVER answers the phone and I get transferred around and hung up on constantly when asking to speak with a supervisor. It should not take his long to settle this matter and or to contact me with information regarding the status of the claim. My own claims adjuster has not been able to get a response from them. I spoke with an operator who advised me that the vehicle was deemed a total loss and he provided me with another adjusters phone number (P[redacted] at ext 3568). I have left several messages for him as well with no success reaching him or getting a call back. This is one of the most unprofessional insurance companies that I have EVER encountered. This process has been a complete nightmare and I just want this matter settled ASAP.
Regards,
A[redacted]
The claim number is D0####2CA16. The Company is in the process of investigating the facts surrounding this loss. Adjuster T[redacted]e will notify you when our investigation is complete.T[redacted] can be reached at ###-###-#### or t[redacted]@allianceunited.com. If you are unable to reach T[redacted] please call...
her manager S[redacted]r at ###-###-####
The Company has requested the handling adjuster contact you today.
Please see attached response to your inquiry. We sincerely hope all of your concerns have been addressed in a satisfactory manner.The Company is in receipt of your complaint filed with the Revdex.com pertaining to delays in payment on our claim number D008354CA18 regarding the loss that...
occurred January 20, 2018. The Company completed a thorough damages investigation which confirmed the total property damage exposure exceeds our insured’s liability policy limits. The Company made you aware of this as you stated in your complaint. In order to figure out the amount we owe you, we had to obtain information from the other person involved in this accident. We have received that information as of March 8, 2018.On March 12, 2018, your claim was reassigned to the Company’s Property Damage Limits team for further handling. The new adjuster from the Property Damage Limits team will follow up with you to explain the pro-rata settlement process including your out of pocket expenses. If you have any questions regarding the contents of this communication, please contact the undersigned below.Respectfully,R[redacted]Manager 2, Claims Casualty
Thank you for your complaint;Our records confirm supervisor Karen Larson spoke to you directly January 11, 2016 for 6 minutes to explain the status of your claim. That was two (2) days ago. We are thankful your son provided his statement to us. Our investigation remains open at this time and we will...
be happy to contact you directly either when you call or when our investigation is complete. Your email address reveals you are in the insurance business. As you may know we are required to conduct a diligent and thorough investigation. We mailed you a compliant status letter on January 11, 2016. We have since reached our insured, obtained her statement and hope to conclude our investigation shortly. We are not in a position to offer to reimburse you for the cost of the rental until our investigation is complete. Please be advised only the vehicle owner can authorize the repairs to his or her vehicle we cannot do that for you. M[redacted]Alliance United Insurance CompanySenior D.O.I. Compliance Auditor