Dear MrBrett Carlile,You are welcome to contact the handling adjuster if you have any question regarding your "diminished value" claimWithout additional supports, the Company's injury offer stands
The Company’s records reveal the original estimate of repairs completed indicated your vehicle was repairable and the Company asked you where you would like your vehicle repairedOn November 3, you provided your shop of choice informationOn November 10, your shop called the Company,
the original estimate of repairs was emailed to your shop, the same dayOn November 15, your shop requested a “supplement”; it was approved and paid the same dayCheck 675-00###in the amount of $2,was mailed to the shop of your choice on November 15, Check 675-00###in the amount of $9,was mailed to the shop of your choice on December 6, Please contact your shop for the status of your repairs
Complaint:
I am rejecting this response because:I don't quit understand this email message can someone please explain this to me ###-###-####
Regards,
*** ***
Desr Revdex.com, The response from alliance United indicated they wanted further information
such as the claim numberPlease provide to them and only them to prevent confidential information from being posted publicly, the claim number G***as they said they would look into itThis claim is still open and not resolved as of yetThanks
It appears your attorney may not have told you that we cannot speak to you directly because you are represented.We called out to your attorney yesterday and provided all of our information and requested a call back.They have not called back yet.Please contact your attorney if you have any
questions.We will be happy to provide him or her with the status of our investigation
Dear MrS*** ***e, we did contact you: CALLED INSURED ###-###-####12/22/11:23:AM--Jose Ceme( CLMS) I left a V/m for the Insured informing him we rec'd his concerns for this claimI explained CVG to him and informed him that he does not have comp/coll and are unable to pay for the IV's damagesI explained that we rec'd a coverage denial from the claimant's carrier and it appears there is no coverage for this lossI informed him that he would need to speak with the claimant's carrier and if needed he would need to take the claimant to small claims court for the repairsI left my claim and call back number if he had any questions You have not returned our call to date
Complaint:
I am rejecting this response because:I did receive from "J***'s supervisor" R*** Miller on 8/12/who said they confirmed with their driver, they were at faultHe said they will be issuing a check that day for the repair amount. I received the check on 8/15/and went to the issuing bank on the check, Wells Fargo, to cash the checkThe teller said their system prompted them to call their corporate treasury departmentI waited while they calledThen the branch manager came out and explained they could not cash the check, as instructed by their treasurer, due to issue with the funds on the account from this businessHe suggested I go back to the company that wrote the check and let them know what happened and they would need to contact Wells Fargo to resolve their bank account issue. I left a voice mail with the adjuster, J*** ***, on 8/16/16, for her or R*** to call me to resolve this issueNo response to dateWould like this business to resolve their issue with their bank so I can cash the check and obtain the funds to fix the damage on my car caused by their insured driver
Regards,
C*** ***
The Company regrets any difficulty you may have experienced trying to reach our adjusterThe Company has asked the handling adjuster to contact youMabel Hagen can be reached at ###-###-#### or ***@allianceunited.com .Her manager James Alandy can be reached at ###-###-####The
Company regrets you have experienced the loss of September 24, On September 26, you provided the Company with the Hawthorne Police Report number 16-117-The Company ordered a copy of the report and once it arrives the Company would be happy to share a copy of the report with youYou may obtain the report as wellThe Company’s records reveal you did not purchase Collision coverage for your Dodge.As such, you will need to pursue your claim directly against the at fault party or their carrierThe Company cannot do that on your behalf
Our records reveal Alliance United Insurance Company communicated with you on May 27, to explain that the Company has agreed to pay for the repairs as outlined in the original estimate
Please take your vehicle and a copy of our estimate to the repair shop of your choice
If the
shop feels that your vehicle might require additional repairs not contained in this estimate, they will contact the appraiser who prepared this estimate to discuss the additional repairs
The appraiser’s information is located on the first page of your estimate.Once the body shop gets a supplement for the additional repairs not listed on the first appraisal, they will submit it for payment
Please have the body shop of your choice begin the repairs of your vehicle and I will send them the check for the supplement repairs
The Company regrets any difficulty you may have experienced trying to reach our adjusterCheck 675-00##### in the amount of $was mailed to *** * *** **, Stockton, Ca 95207-on December 21,
The Company’s regrets any difficulty you have experienced in filing your claimThe Company’s records reveal we settled your total loss yesterday, July 13, and are processing payment at this time
Complaint:
I am rejecting this response because: I have read hundreds of complaints about this companyIt is typical of them to say they will call a customer and then not do soEven if they do, they are rude and make excuses
while resolving nothingI did not ask for them just to call meI asked them to get started on the repair of my car, pay for a rental car, and complete this claimCalling me and rudely saying they'll get to it when they have time is not satisfactory
Regards,
P*** ***
Complaint:
I am rejecting this response because:They completely forgot to mention that H*** mentioned and offered that if we needed more money for the Dr to go get a consultation which we did! We came back and gave them the quote and they said that it was ridiculous! They never once said to go to a specific place or a specific amount we went and did what H*** said to do! Only for them to turn around and say no and take the or leave it! They also forgot to mention that the Manager Thomas was super disrespectful and condescending! Also stating if you don't like it seen legal counselSo yes the original offer was but they told us if we needed more to get a quoteIf that wasn't a realistic option why even offer that and waste time! Let alone not answering our phone calls!
Regards,
J*** *** ***
As of today's date we have not been able to reach the operator of our insured's vehicle to confirm the facts of the lossWe cannot consider your damages until that takes placeIf we cannot reach the driver we may not be able to conclude this matter
D0#####CADear Mei Lin, The Company’s records reveal staff adjuster R*** ***a spoke to you yesterdayOnly a vehicle owner can authorize the repairs to his or her vehicleCheck 675-in the amount of $1,was mailed to you on February 2, You signed a work authorization with the
shop you selected to repair your vehicleAny delay in the repairs to your vehicle was caused by the shop you selectedPlease carefully monitor the repairs to your vehicle to be certain the shop that you select does not delay the repairs, for any reason
Complaint:
I am rejecting this response because though I am well aware of the outdated and tedious cancellation policy, I am still not satisfied with the responseMy issue isn't with the company's policy, that is beyond my controlWhat I am seeking is to account for the $that the company has withheld from meSo that it is abundantly clear, I am also well aware that the broker retained a fee of $150, thank you for clearing that up once againI will be handling that issue separatelyThe figure calculated above is based on the fact that I received a check for $from Alliance United InsuranceAs the company stated, I made a payment of $255.42, that is where the discrepancy liesAlso, it would be nice if instead of putting all of the blame on the broker, some accountability is taken on behalf of Alliance United, for the lack of suitable customer serviceAs I mentioned before, Alliance United Insurance has yet to offer an apology for not being more helpful before I ended up in the current situation
Kind Regards,*** ***
Complaint:
I am rejecting this response because:Brent,Your suggestion to contact the adjuster is ludicrousHis failure to respond is the reason this complaint process started.It appears we are unable to come to a satisfactory agreement, therefore, I will be forced to proceed with legal action.Thank you for your time
Regards,
B*** ***
Complaint:
I am rejecting this response because:
Regards,
R*** ***MrJCthank you for responding first of all. I'm sorry but I don't know what is more disturbing; your reply or that it took days for it!There's plenty of proof the accident happened; cops, paramedics, witnesses, pictures, etc...If you choose too, you can contact your client; you have addresses, names, phone #, etc...You can choose too prolong this if you want, but I am the one with no working car
Dear MrBrett Carlile,You are welcome to contact the handling adjuster if you have any question regarding your "diminished value" claimWithout additional supports, the Company's injury offer stands
We did reissue the supplement payment on July 2, 2015.A copy is attached
The Company’s records reveal the original estimate of repairs completed indicated your vehicle was repairable and the Company asked you where you would like your vehicle repairedOn November 3, you provided your shop of choice informationOn November 10, your shop called the Company,
the original estimate of repairs was emailed to your shop, the same dayOn November 15, your shop requested a “supplement”; it was approved and paid the same dayCheck 675-00###in the amount of $2,was mailed to the shop of your choice on November 15, Check 675-00###in the amount of $9,was mailed to the shop of your choice on December 6, Please contact your shop for the status of your repairs
Complaint:
I am rejecting this response because:I don't quit understand this email message can someone please explain this to me ###-###-####
Regards,
*** ***
Desr Revdex.com, The response from alliance United indicated they wanted further information
such as the claim numberPlease provide to them and only them to prevent confidential information from being posted publicly, the claim number G***as they said they would look into itThis claim is still open and not resolved as of yetThanks
It appears your attorney may not have told you that we cannot speak to you directly because you are represented.We called out to your attorney yesterday and provided all of our information and requested a call back.They have not called back yet.Please contact your attorney if you have any
questions.We will be happy to provide him or her with the status of our investigation
Dear MrS*** ***e, we did contact you: CALLED INSURED ###-###-####12/22/11:23:AM--Jose Ceme( CLMS) I left a V/m for the Insured informing him we rec'd his concerns for this claimI explained CVG to him and informed him that he does not have comp/coll and are unable to pay for the IV's damagesI explained that we rec'd a coverage denial from the claimant's carrier and it appears there is no coverage for this lossI informed him that he would need to speak with the claimant's carrier and if needed he would need to take the claimant to small claims court for the repairsI left my claim and call back number if he had any questions You have not returned our call to date
Complaint:
I am rejecting this response because:I did receive from "J***'s supervisor" R*** Miller on 8/12/who said they confirmed with their driver, they were at faultHe said they will be issuing a check that day for the repair amount. I received the check on 8/15/and went to the issuing bank on the check, Wells Fargo, to cash the checkThe teller said their system prompted them to call their corporate treasury departmentI waited while they calledThen the branch manager came out and explained they could not cash the check, as instructed by their treasurer, due to issue with the funds on the account from this businessHe suggested I go back to the company that wrote the check and let them know what happened and they would need to contact Wells Fargo to resolve their bank account issue. I left a voice mail with the adjuster, J*** ***, on 8/16/16, for her or R*** to call me to resolve this issueNo response to dateWould like this business to resolve their issue with their bank so I can cash the check and obtain the funds to fix the damage on my car caused by their insured driver
Regards,
C*** ***
The Company regrets any difficulty you may have experienced trying to reach our adjusterThe Company has asked the handling adjuster to contact youMabel Hagen can be reached at ###-###-#### or ***@allianceunited.com .Her manager James Alandy can be reached at ###-###-####The
Company regrets you have experienced the loss of September 24, On September 26, you provided the Company with the Hawthorne Police Report number 16-117-The Company ordered a copy of the report and once it arrives the Company would be happy to share a copy of the report with youYou may obtain the report as wellThe Company’s records reveal you did not purchase Collision coverage for your Dodge.As such, you will need to pursue your claim directly against the at fault party or their carrierThe Company cannot do that on your behalf
Our records reveal Alliance United Insurance Company communicated with you on May 27, to explain that the Company has agreed to pay for the repairs as outlined in the original estimate
Please take your vehicle and a copy of our estimate to the repair shop of your choice
If the
shop feels that your vehicle might require additional repairs not contained in this estimate, they will contact the appraiser who prepared this estimate to discuss the additional repairs
The appraiser’s information is located on the first page of your estimate.Once the body shop gets a supplement for the additional repairs not listed on the first appraisal, they will submit it for payment
Please have the body shop of your choice begin the repairs of your vehicle and I will send them the check for the supplement repairs
The Company regrets any difficulty you may have experienced trying to reach our adjusterCheck 675-00##### in the amount of $was mailed to *** * *** **, Stockton, Ca 95207-on December 21,
The Company’s regrets any difficulty you have experienced in filing your claimThe Company’s records reveal we settled your total loss yesterday, July 13, and are processing payment at this time
Complaint:
I am rejecting this response because: I have read hundreds of complaints about this companyIt is typical of them to say they will call a customer and then not do soEven if they do, they are rude and make excuses
while resolving nothingI did not ask for them just to call meI asked them to get started on the repair of my car, pay for a rental car, and complete this claimCalling me and rudely saying they'll get to it when they have time is not satisfactory
Regards,
P*** ***
Kindly provide your claim numbers so that we may respond accordingly
Complaint:
I am rejecting this response because:They completely forgot to mention that H*** mentioned and offered that if we needed more money for the Dr to go get a consultation which we did! We came back and gave them the quote and they said that it was ridiculous! They never once said to go to a specific place or a specific amount we went and did what H*** said to do! Only for them to turn around and say no and take the or leave it! They also forgot to mention that the Manager Thomas was super disrespectful and condescending! Also stating if you don't like it seen legal counselSo yes the original offer was but they told us if we needed more to get a quoteIf that wasn't a realistic option why even offer that and waste time! Let alone not answering our phone calls!
Regards,
J*** *** ***
As of today's date we have not been able to reach the operator of our insured's vehicle to confirm the facts of the lossWe cannot consider your damages until that takes placeIf we cannot reach the driver we may not be able to conclude this matter
D0#####CADear Mei Lin, The Company’s records reveal staff adjuster R*** ***a spoke to you yesterdayOnly a vehicle owner can authorize the repairs to his or her vehicleCheck 675-in the amount of $1,was mailed to you on February 2, You signed a work authorization with the
shop you selected to repair your vehicleAny delay in the repairs to your vehicle was caused by the shop you selectedPlease carefully monitor the repairs to your vehicle to be certain the shop that you select does not delay the repairs, for any reason
Complaint:
I am rejecting this response because though I am well aware of the outdated and tedious cancellation policy, I am still not satisfied with the responseMy issue isn't with the company's policy, that is beyond my controlWhat I am seeking is to account for the $that the company has withheld from meSo that it is abundantly clear, I am also well aware that the broker retained a fee of $150, thank you for clearing that up once againI will be handling that issue separatelyThe figure calculated above is based on the fact that I received a check for $from Alliance United InsuranceAs the company stated, I made a payment of $255.42, that is where the discrepancy liesAlso, it would be nice if instead of putting all of the blame on the broker, some accountability is taken on behalf of Alliance United, for the lack of suitable customer serviceAs I mentioned before, Alliance United Insurance has yet to offer an apology for not being more helpful before I ended up in the current situation
Kind Regards,*** ***
Complaint:
I am rejecting this response because:Brent,Your suggestion to contact the adjuster is ludicrousHis failure to respond is the reason this complaint process started.It appears we are unable to come to a satisfactory agreement, therefore, I will be forced to proceed with legal action.Thank you for your time
Regards,
B*** ***
Complaint:
I am rejecting this response because:
Regards,
R*** ***MrJCthank you for responding first of all. I'm sorry but I don't know what is more disturbing; your reply or that it took days for it!There's plenty of proof the accident happened; cops, paramedics, witnesses, pictures, etc...If you choose too, you can contact your client; you have addresses, names, phone #, etc...You can choose too prolong this if you want, but I am the one with no working car