Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11570619, and find that this resolution is satisfactory to me
Regards,
J*** ***
Complaint:
I am rejecting this response because: I have not received my refund or credit from cardI called today and no pending transactios
They need to pay back additional $for interest and late payment/ refund
Regards,
E*** ***
I have not receive the credit or refund yetI called the cc compnay and no record of credit transactionsBecasue of that additional charges applied to my card
Complaint:
I am rejecting this response because:
When I opened my policy at the walnut office they never explained to me what my policy was really cover and never explained to me that my kids were involved in my insurance also they never told me I only had two drivers listed on my policy at all or that I didn't have a permissive driver all I could say is the insurance brokers don't take the time to explain really what the policy is covering you and I always thought that the car is the one with the insurance not the driver but again when I open my policy if I would of had the correct help and a professional helping me with my policy by that been said explaining and doing the job right I would of known what I really had its not my fault that the brokers that represent you or sale your policy don't do there job correct when I open my policy the driver was leaving with me and he was older then years of age and until I contact a legal advice that's when I knew how much of a bad representation I had with the broker because the lawyer explained to me that by law after yrs of age insurance companies do a exemption of any child living in the home to be excluded as a driver and it's clear that not even that was explained to me or I wa not aware of this at all also so it's clear that the office personal that helped me getting this policy didn't do the job right and now I have to pay the consequences because I would of had all my kids over yrs old on my policy just to cover my selfs not well personal is what your brokers are
Regards,
M*** ***
Dear Ms B*** :We are unable to bring your claim to conclusion at the present timeUnder the California Fair Claims Settlement Practices Regulations (C.C.R2695.7(c)1), weare notifying you of our need for additional timeThe reason for our need foradditional time to conclude your claim is as
follows:-We are pending lien release from Medicare for this claim.We appreciate your patience during our investigation.Sincerely,P*** ***Claims Representative###-###-#### Ext:
Thank you for contacting us. It appears this matter has been resolved. A check was issued to you on February 15th, in the amount of $for your rental reimbursement. Our records indicate you spoke to claims manager Sheri Koger that day. If you have further questions
please contact your adjuster T*** *** at ###-###-####
Only a vehicle owner can authorize the repairs to his or her vehicle
Our insured had a valid policy in force on the date of the loss and liability in not disputed
The loss related Property Damage total may exceed our insured’s Property Damage limits
As such, the Company is currently
collecting and confirming all Property Damage estimates as directly related to the above referenced loss
Once all Property Damages can be confirmed the Company will know if the total Property Damages exceed our insured’s Property Damage policy limit
If the total loss related Property Damages exceed our insured’s Property Damage limit the Company will extend apportioned, or pro rata, offers to settle each party’s damages
If each parties agree to the settlement offers the Company will mail out Property Damage releases to each party
Once each of Property Damage releases are signed and returned to us the Company will be able to process Property Damage payments in the agreed amounts to each party
Please understand the Company cannot make any payments unless each party agrees to accept our offer to settle and all signed Property Damage releases are received in our office
Claim: D08####CA The Company regrets any difficulty you may have experienced trying to reach our adjuster Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damages In this case,
we do not believe our insured was liable for your damages Our coverage investigation remains open at this time The Company will advise you once the investigation is complete Based upon the information the company has received to date; a coverage denial is likely. If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, *** ** *** St, Los Angeles, CA 90013, (CC) M*** *** (800)927-HELP or ###-###-#### - Internet: www.insurance.ca.gov
As you know our insured did have a valid policy in force on the above date of loss and we believe our insured was liable for the loss related damages to the parties involvedWe know all of the property damages together exceed our insured’s property damage limitsAs such, if all parties agree to
our apportioned the settlement offers we process payments in the agreed amounts to each partyPlease understand we cannot make any payments unless all parties agree to accept our offer to settle and all signed property damage releases are received in our officePlease contact the handling adjuster C*** *** at ###-###-#### if you have any questions or require any additional informationSincerely, M*** *** Alliance United Insurance Company/CA Senior D.O.ICompliance Auditor
Complaint:
I am rejecting this response because:It is about to be the fourth month since the accident occurred and my claim still remains unresolvedWhen will the damages be considered?
Regards,
L*** ***
As of today's date we have been unable to reach our insuredWe are conducting a coverage investigation at this timeWe will notify you when our coverage investigation is completeWe have advised your carrier of the statusR*** ***, AAA at ###-###-####, CL# ***
The Company regrets any difficulty you may have experienced trying to reach our adjusterThe Company’s records reveal we afforded your not retained total loss within days of Notice of LossAs per your request the settlement figures are as follows:
Company Retain Values Actual Cash Value:
$10,Deduction for xx% of Prior Damage $Net Actual Cash Value: $10,Tax: (owned vehicles) 9.000% $Tax: (leased vehicles) $VLF Refund & Title Transfer Fee: $Total: $11,Deductible: $1,Total: $10,
675-
*** L***
$8,
09/14/
09/14/
Issued
675-
*** L***
$2,
09/16/
09/16/
Issued
Complaint:
I am rejecting this response because: In order to protect my rights I will take the necessary steps to move forward with litigation and file a lawsuit. This seems to be the practice of Alliance, judging from this experience and several other complaints with the Revdex.com
Regards,
R*** ***
We have completed our coverage investigation of the loss referenced above Unfortunately, due to our insured’s failure to comply with the terms and conditions of her policy, we have determined that there is no coverage for this loss. As a result, we will be unable to provide payment
for any damages resulting from this accident and have closed our file. A coverage denial was previously mailed to you on October 5, Please contact A*** *** at ###-###-####, extif you have any questions or require any additional information or assistance
Complaint:
I am rejecting this response because:The amount they gave me when the appraisal was done was $damaged done to my truck and I wont accept the small amount they offer me so I wont sign the papersI will sign the papers when they send me a full amount of $In order for me to sign the papers I need the correct amount I desire to settle forBe advised they keep sending me the same paper work which I have notified them I wont acceptI have nothing to do with the other party involved in the accident so you need to inform them please
Regards,
M** ***
Complaint:
I am rejecting this response because: They have sent me letters saying they are taking longer with my claim investigation and adding more and more to the investigation due to my "Failure To Cooperate" yet I have given them everything they have asked from me and have cooperated with themThey are the ones not cooperating with me as I usually call them and they do not answer my calls, I have asked to speak to a supervisor plenty of times and not once have they let me get in contact with any supervisorIt seems as if they are trying to find any reason not to pay my claim and/or just stall it
Regards,
D*** ***
Our records reveal we spoke to you directly, yesterday to explain our liability investigation conclusion
Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damages
In this case, we do not believe our
insured was liable for your damages
If you have any additional information you would like us to consider kindly contact us today
Only a vehicle owner can authorize the repairs to his or her vehicle
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11570619, and find that this resolution is satisfactory to me
Regards,
J*** ***
Complaint:
I am rejecting this response because: I have not received my refund or credit from cardI called today and no pending transactios
They need to pay back additional $for interest and late payment/ refund
Regards,
E*** ***
I have not receive the credit or refund yetI called the cc compnay and no record of credit transactionsBecasue of that additional charges applied to my card
Complaint:
I am rejecting this response because:
When I opened my policy at the walnut office they never explained to me what my policy was really cover and never explained to me that my kids were involved in my insurance also they never told me I only had two drivers listed on my policy at all or that I didn't have a permissive driver all I could say is the insurance brokers don't take the time to explain really what the policy is covering you and I always thought that the car is the one with the insurance not the driver but again when I open my policy if I would of had the correct help and a professional helping me with my policy by that been said explaining and doing the job right I would of known what I really had its not my fault that the brokers that represent you or sale your policy don't do there job correct when I open my policy the driver was leaving with me and he was older then years of age and until I contact a legal advice that's when I knew how much of a bad representation I had with the broker because the lawyer explained to me that by law after yrs of age insurance companies do a exemption of any child living in the home to be excluded as a driver and it's clear that not even that was explained to me or I wa not aware of this at all also so it's clear that the office personal that helped me getting this policy didn't do the job right and now I have to pay the consequences because I would of had all my kids over yrs old on my policy just to cover my selfs not well personal is what your brokers are
Regards,
M*** ***
We spoke to you directly Friday June 24th, 2016, accepted liability, arranged for an inspection of your vehicle and explained the claims process
Dear Ms B*** :We are unable to bring your claim to conclusion at the present timeUnder the California Fair Claims Settlement Practices Regulations (C.C.R2695.7(c)1), weare notifying you of our need for additional timeThe reason for our need foradditional time to conclude your claim is as
follows:-We are pending lien release from Medicare for this claim.We appreciate your patience during our investigation.Sincerely,P*** ***Claims Representative###-###-#### Ext:
Thank you for contacting us. It appears this matter has been resolved. A check was issued to you on February 15th, in the amount of $for your rental reimbursement. Our records indicate you spoke to claims manager Sheri Koger that day. If you have further questions
please contact your adjuster T*** *** at ###-###-####
Only a vehicle owner can authorize the repairs to his or her vehicle
Our insured had a valid policy in force on the date of the loss and liability in not disputed
The loss related Property Damage total may exceed our insured’s Property Damage limits
As such, the Company is currently
collecting and confirming all Property Damage estimates as directly related to the above referenced loss
Once all Property Damages can be confirmed the Company will know if the total Property Damages exceed our insured’s Property Damage policy limit
If the total loss related Property Damages exceed our insured’s Property Damage limit the Company will extend apportioned, or pro rata, offers to settle each party’s damages
If each parties agree to the settlement offers the Company will mail out Property Damage releases to each party
Once each of Property Damage releases are signed and returned to us the Company will be able to process Property Damage payments in the agreed amounts to each party
Please understand the Company cannot make any payments unless each party agrees to accept our offer to settle and all signed Property Damage releases are received in our office
Claim: D08####CA The Company regrets any difficulty you may have experienced trying to reach our adjuster Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damages In this case,
we do not believe our insured was liable for your damages Our coverage investigation remains open at this time The Company will advise you once the investigation is complete Based upon the information the company has received to date; a coverage denial is likely. If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, *** ** *** St, Los Angeles, CA 90013, (CC) M*** *** (800)927-HELP or ###-###-#### - Internet: www.insurance.ca.gov
As you know our insured did have a valid policy in force on the above date of loss and we believe our insured was liable for the loss related damages to the parties involvedWe know all of the property damages together exceed our insured’s property damage limitsAs such, if all parties agree to
our apportioned the settlement offers we process payments in the agreed amounts to each partyPlease understand we cannot make any payments unless all parties agree to accept our offer to settle and all signed property damage releases are received in our officePlease contact the handling adjuster C*** *** at ###-###-#### if you have any questions or require any additional informationSincerely, M*** *** Alliance United Insurance Company/CA Senior D.O.ICompliance Auditor
Complaint:
I am rejecting this response because:It is about to be the fourth month since the accident occurred and my claim still remains unresolvedWhen will the damages be considered?
Regards,
L*** ***
As of today's date we have been unable to reach our insuredWe are conducting a coverage investigation at this timeWe will notify you when our coverage investigation is completeWe have advised your carrier of the statusR*** ***, AAA at ###-###-####, CL# ***
The Company regrets any difficulty you may have experienced trying to reach our adjusterThe Company’s records reveal we afforded your not retained total loss within days of Notice of LossAs per your request the settlement figures are as follows:
Company Retain Values Actual Cash Value:
$10,Deduction for xx% of Prior Damage $Net Actual Cash Value: $10,Tax: (owned vehicles) 9.000% $Tax: (leased vehicles) $VLF Refund & Title Transfer Fee: $Total: $11,Deductible: $1,Total: $10,
675-
*** L***
$8,
09/14/
09/14/
Issued
675-
*** L***
$2,
09/16/
09/16/
Issued
We spoke directly to T*** on November 30, and provided him with the status of his claimOur written offer is forthcoming
Complaint:
I am rejecting this response because: In order to protect my rights I will take the necessary steps to move forward with litigation and file a lawsuit. This seems to be the practice of Alliance, judging from this experience and several other complaints with the Revdex.com
Regards,
R*** ***
We have completed our coverage investigation of the loss referenced above Unfortunately, due to our insured’s failure to comply with the terms and conditions of her policy, we have determined that there is no coverage for this loss. As a result, we will be unable to provide payment
for any damages resulting from this accident and have closed our file. A coverage denial was previously mailed to you on October 5, Please contact A*** *** at ###-###-####, extif you have any questions or require any additional information or assistance
Complaint:
I am rejecting this response because:The claim number is 23***I am sending you my paper work, please seem attached
Regards,
V*** ***
You filed a Revdex.com complaint without a claim number
Complaint:
I am rejecting this response because:The amount they gave me when the appraisal was done was $damaged done to my truck and I wont accept the small amount they offer me so I wont sign the papersI will sign the papers when they send me a full amount of $In order for me to sign the papers I need the correct amount I desire to settle forBe advised they keep sending me the same paper work which I have notified them I wont acceptI have nothing to do with the other party involved in the accident so you need to inform them please
Regards,
M** ***
Complaint:
I am rejecting this response because: They have sent me letters saying they are taking longer with my claim investigation and adding more and more to the investigation due to my "Failure To Cooperate" yet I have given them everything they have asked from me and have cooperated with themThey are the ones not cooperating with me as I usually call them and they do not answer my calls, I have asked to speak to a supervisor plenty of times and not once have they let me get in contact with any supervisorIt seems as if they are trying to find any reason not to pay my claim and/or just stall it
Regards,
D*** ***
Our records reveal we spoke to you directly, yesterday to explain our liability investigation conclusion
Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damages
In this case, we do not believe our
insured was liable for your damages
If you have any additional information you would like us to consider kindly contact us today
Only a vehicle owner can authorize the repairs to his or her vehicle