318045: Dear F [redacted] , Company adjuster Sharon Widup @ ###-###-####, [redacted] @allianceunited.com will contact you todayIf you do not hear from her today kindly contct her manager Emma Weda @ ###-###-#### regarding your claim and Small Claims Action, (Case #: 16####03136), Hearing Date: 10/27/@ 8:30am, Claim #:
Our insured’s automobile insurance policy allows the Company us to make payment to another party when the Company believes our insured was legally liable for those damages In this case, the Company has not been able to confirm the facts of the loss with our insured The Company does not know that our insured was liable for your damages The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigation Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss The Company will continue its efforts to speak to our insured
The Company has requested the handling adjuster contact you today.B [redacted] can be reached at: [redacted] @allianceunited.com ###-###-#### his manager R [redacted] can be reached at:###-###-####
Complaint: I am rejecting this response because:I spoke to your insured party multiple times over the last week and they have cited times and dates of calls they have made to get ahold of C [redacted] ***, your claims representative.Please send all the times and dates that your representative has attempted to contact her insured partyThis in know way changes our belief that your representative is incompetent and instead, we now know that she is not honest to her employer or to us.We are still seeking damages of rental car fees incurred during this period of lazyness from your representative Regards, J [redacted]
Complaint: I am rejecting this response because:The claim adjuster told us someone will be out to estimate the damages of my car by Friday May 27thAs read on the company response my car was "apparently" not at the shop Friday however I responded with my check in receipt showing my car was there since Thursday May 26thI spoke with the claim adjuster yesterday May 31st he told me some excuses on why that happened and said he had to assign another independent field estimator and they arranged for him to come check my car out today June 1stThe auto body shop notified me the adjuster did not have the right information filed by Daniel and could not come todayThe auto body shop expressed their frustration and left several voicemails with the claims adjuster (Daniel) in attempt to expedite and resolve the issue and has had no luck but a sour appraiser going off the grid to potentially come "tomorrow" June 2ndAccident was reported May 22nd and nothing has been doneThis company does not care about their loyal customers and try everything to drag out and delay everythingThis is affecting my ability to work and interfering with my personal life!!! Regards, H [redacted]
To cancel a policy we require a written request signed by the named insured We will not cancel with a verbal request over the phone You stated the amount paid to the broker was $and the broker submitted a payment in the amount of $to the company The balance of $was retained by the broker and you will need to contact the broker direct to discuss a refund of any fees they may have charged NCPA is an independent broker representing you, the insured Any fees charged by a broker are separate from premium payments made to the company B [redacted] ***Senior Policy Compliance SpecialistAlliance United Insurance
The Company regrets any difficulty you may have experienced trying to reach our adjuster Our best practice is to pick up our telephones each time they ringAlthough this is not always possible, it is our goal When our adjusters are engaged with another person’s claim they are sometimes unable to pick up the phone when it rings In those cases, we rely on our voicemail system to record your request so we may return your call The Company reissued your Property damage payment, to the same address, per your request
We have requested our adjuster Jose Ceme contact you to answer your questionsJose Ceme can be reached at: ***@allianceunited.com -###-###-#### (Work) His supervisor is F [redacted] ***can be reached at:###-###-####
The Company has requested assigned adjuster N [redacted] contact you directly, ASAP.Norma Esquivel [redacted] @allianceunited.com ###-###-####her manager James Alandy can be reached at ###-###-####
The Company regrets any difficulty you may have experienced trying to reach our adjusterN [redacted] can be reached at ###-###-#### or [redacted] @allianceunited.comher supervisor Abigail Sanchez can be reached at ###-###-#### and Nicole Bernard can be reached at ###-###-####Our insured had a valid policy in force on the date of the loss and liability is not disputed The loss related Property Damage total may exceed our insured’s Property Damage limit As such, the Company is currently collecting and confirming all Property Damage estimates as directly related to the above referenced loss Once all of the loss related Property Damages can be confirmed the Company will know if the total of all Property Damage exceeds our insured’s Property Damage policy limit If the total loss related Property Damages exceed our insured’s Property Damage limit the Company will extend apportioned, or pro rata, offers to settle each party’s damages If each party agrees to the settlement offers the Company will mail out Property Damage releases to each party Once each of Property Damage releases are signed and returned to us the Company will be able to process Property Damage payments in the agreed amounts to each party
Our records reveal Alliance United Insurance Company called you on May 18, at 805-990-as the Company agreed to do so in our Revdex.com May 17, response to you Our phone system did not record any return call from your number The Company processed payment for the repairs to your Jeep on May 23, with our check in the amount of $ The Company mailed a copy of the independent appraisers estimate to you under separate cover
Alliance United Insurance Company is in receipt of your complaint dated 10/20/2017. Kindly allow this to serve as the Company’s response. Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damages. At this point in time, we do not know that our insured was liable for your damages. This claim is still being investigated. The company has been in communication with you via telephone, letters and email exchange regarding the status of our investigation.
Our insured had a valid policy in force on the date of the loss and liability is not disputed The loss related Property Damage total may exceed our insured’s Property Damage limit As such, the Company is currently collecting and confirming all Property Damage estimates as directly related to the above referenced loss Once all of the loss related Property Damages can be confirmed the Company will know if the total of all Property Damage exceeds our insured’s Property Damage policy limit If the total loss related Property Damages exceed our insured’s Property Damage limit the Company will extend apportioned, or pro rata, offers to settle all damages If you agree to the settlement offer, the Company will mail out a Property Damage releaseOnce the Property Damage release is signed and returned to us the Company will be able to process Property Damage payments in the agreed amount
Complaint: 11692533I am rejecting this response because:The coverage investigation has been said about months ago and until now there is no resultThe documents of coverage is in their file, how come there is no progress.This company is not really working on my claimUntil when will I wait to settle thisThey don't even call me for status update What shall I doRonnie Dixon told me lastMonday that he will send me an email on Tuesday that I need to reply but until now , Thursday he never did.Regards, Y [redacted]
The company understands that our insured’s vehicle was stolen and the person who stole our insured’s vehicle did damage to your property Our insured’s policy allows us to afford another person’s damages when our insured was liable for those damages The Company does not believe our insured was liable for the damages to your property because our insured was not operating his vehicle when the damages occurred If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, [redacted] St, Los Angeles, CA 90013, (800)927-HELP or ###-###-#### - Internet: www.insurance.ca.gov
Complaint: 12558636 I am rejecting this response because: Alliance United has not attempted to contact me abour the situation. They just went straight to voicemail... telling me to call them back. I have tried numerous times, but as ALWAYS...no answer. Regards, B [redacted]
We would like to assist you however we have been unable to identify your claim file. Kindly provide your claim number so that we may respond accordingly
Our investigation which included our insured’s statement, your statement, photographs of each vehicle, the traffic collision report including no witness statement concluded you were the proximate cause of this collision. You failed to maintain a proper lookout and failed to obey a... traffic control device. Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damages. In this case, we do not believe our insured was liable for your damages. If you have any additional information you would like us to consider kindly forward it to us today.
Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damagesIn this case, we have been told by our insured she was not liable for your damagesOur liability investigation is currently open, if you have any other information which may confirm the facts of this loss please contact our adjuster Denisse Vela at ###-###-#### X / [redacted] Style Definitions */
318045: Dear F [redacted] , Company adjuster Sharon Widup @ ###-###-####, [redacted] @allianceunited.com will contact you todayIf you do not hear from her today kindly contct her manager Emma Weda @ ###-###-#### regarding your claim and Small Claims Action, (Case #: 16####03136), Hearing Date: 10/27/@ 8:30am, Claim #:
Our insured’s automobile insurance policy allows the Company us to make payment to another party when the Company believes our insured was legally liable for those damages In this case, the Company has not been able to confirm the facts of the loss with our insured The Company does not know that our insured was liable for your damages The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigation Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss The Company will continue its efforts to speak to our insured
The Company has requested the handling adjuster contact you today.B [redacted] can be reached at: [redacted] @allianceunited.com ###-###-#### his manager R [redacted] can be reached at:###-###-####
Complaint: I am rejecting this response because:I spoke to your insured party multiple times over the last week and they have cited times and dates of calls they have made to get ahold of C [redacted] ***, your claims representative.Please send all the times and dates that your representative has attempted to contact her insured partyThis in know way changes our belief that your representative is incompetent and instead, we now know that she is not honest to her employer or to us.We are still seeking damages of rental car fees incurred during this period of lazyness from your representative Regards, J [redacted]
Complaint: I am rejecting this response because:The claim adjuster told us someone will be out to estimate the damages of my car by Friday May 27thAs read on the company response my car was "apparently" not at the shop Friday however I responded with my check in receipt showing my car was there since Thursday May 26thI spoke with the claim adjuster yesterday May 31st he told me some excuses on why that happened and said he had to assign another independent field estimator and they arranged for him to come check my car out today June 1stThe auto body shop notified me the adjuster did not have the right information filed by Daniel and could not come todayThe auto body shop expressed their frustration and left several voicemails with the claims adjuster (Daniel) in attempt to expedite and resolve the issue and has had no luck but a sour appraiser going off the grid to potentially come "tomorrow" June 2ndAccident was reported May 22nd and nothing has been doneThis company does not care about their loyal customers and try everything to drag out and delay everythingThis is affecting my ability to work and interfering with my personal life!!! Regards, H [redacted]
To cancel a policy we require a written request signed by the named insured We will not cancel with a verbal request over the phone You stated the amount paid to the broker was $and the broker submitted a payment in the amount of $to the company The balance of $was retained by the broker and you will need to contact the broker direct to discuss a refund of any fees they may have charged NCPA is an independent broker representing you, the insured Any fees charged by a broker are separate from premium payments made to the company B [redacted] ***Senior Policy Compliance SpecialistAlliance United Insurance
The Company regrets any difficulty you may have experienced trying to reach our adjuster Our best practice is to pick up our telephones each time they ringAlthough this is not always possible, it is our goal When our adjusters are engaged with another person’s claim they are sometimes unable to pick up the phone when it rings In those cases, we rely on our voicemail system to record your request so we may return your call The Company reissued your Property damage payment, to the same address, per your request
We have requested our adjuster Jose Ceme contact you to answer your questionsJose Ceme can be reached at: ***@allianceunited.com -###-###-#### (Work) His supervisor is F [redacted] ***can be reached at:###-###-####
The Company has requested assigned adjuster N [redacted] contact you directly, ASAP.Norma Esquivel [redacted] @allianceunited.com ###-###-####her manager James Alandy can be reached at ###-###-####
The Company regrets any difficulty you may have experienced trying to reach our adjusterN [redacted] can be reached at ###-###-#### or [redacted] @allianceunited.comher supervisor Abigail Sanchez can be reached at ###-###-#### and Nicole Bernard can be reached at ###-###-####Our insured had a valid policy in force on the date of the loss and liability is not disputed The loss related Property Damage total may exceed our insured’s Property Damage limit As such, the Company is currently collecting and confirming all Property Damage estimates as directly related to the above referenced loss Once all of the loss related Property Damages can be confirmed the Company will know if the total of all Property Damage exceeds our insured’s Property Damage policy limit If the total loss related Property Damages exceed our insured’s Property Damage limit the Company will extend apportioned, or pro rata, offers to settle each party’s damages If each party agrees to the settlement offers the Company will mail out Property Damage releases to each party Once each of Property Damage releases are signed and returned to us the Company will be able to process Property Damage payments in the agreed amounts to each party
Kindly provide your claim number so the Company may respond accordingly
Our records reveal Alliance United Insurance Company called you on May 18, at 805-990-as the Company agreed to do so in our Revdex.com May 17, response to you Our phone system did not record any return call from your number The Company processed payment for the repairs to your Jeep on May 23, with our check in the amount of $ The Company mailed a copy of the independent appraisers estimate to you under separate cover
Alliance United Insurance Company is in receipt of your complaint dated 10/20/2017. Kindly allow this to serve as the Company’s response. Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damages. At this point in time, we do not know that our insured was liable for your damages. This claim is still being investigated. The company has been in communication with you via telephone, letters and email exchange regarding the status of our investigation.
Our insured had a valid policy in force on the date of the loss and liability is not disputed The loss related Property Damage total may exceed our insured’s Property Damage limit As such, the Company is currently collecting and confirming all Property Damage estimates as directly related to the above referenced loss Once all of the loss related Property Damages can be confirmed the Company will know if the total of all Property Damage exceeds our insured’s Property Damage policy limit If the total loss related Property Damages exceed our insured’s Property Damage limit the Company will extend apportioned, or pro rata, offers to settle all damages If you agree to the settlement offer, the Company will mail out a Property Damage releaseOnce the Property Damage release is signed and returned to us the Company will be able to process Property Damage payments in the agreed amount
Complaint: 11692533I am rejecting this response because:The coverage investigation has been said about months ago and until now there is no resultThe documents of coverage is in their file, how come there is no progress.This company is not really working on my claimUntil when will I wait to settle thisThey don't even call me for status update What shall I doRonnie Dixon told me lastMonday that he will send me an email on Tuesday that I need to reply but until now , Thursday he never did.Regards, Y [redacted]
The company understands that our insured’s vehicle was stolen and the person who stole our insured’s vehicle did damage to your property Our insured’s policy allows us to afford another person’s damages when our insured was liable for those damages The Company does not believe our insured was liable for the damages to your property because our insured was not operating his vehicle when the damages occurred If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, [redacted] St, Los Angeles, CA 90013, (800)927-HELP or ###-###-#### - Internet: www.insurance.ca.gov
Complaint: 12558636 I am rejecting this response because: Alliance United has not attempted to contact me abour the situation. They just went straight to voicemail... telling me to call them back. I have tried numerous times, but as ALWAYS...no answer. Regards, B [redacted]
We would like to assist you however we have been unable to identify your claim file. Kindly provide your claim number so that we may respond accordingly
Our investigation which included our insured’s statement, your statement, photographs of each vehicle, the traffic collision report including no witness statement concluded you were the proximate cause of this collision. You failed to maintain a proper lookout and failed to obey a... traffic control device. Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damages. In this case, we do not believe our insured was liable for your damages. If you have any additional information you would like us to consider kindly forward it to us today.
Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damagesIn this case, we have been told by our insured she was not liable for your damagesOur liability investigation is currently open, if you have any other information which may confirm the facts of this loss please contact our adjuster Denisse Vela at ###-###-#### X / [redacted] Style Definitions */