Our records indicate we have spoken to you directly since the filing of your complaint to explain we have processed payment for the repairs to your vehicleIf you have any questions kindly contact the handling adjuster Jaime Sepulveda directly at ###-###-####
Hi T*** ***, I would like to assist you however I cannot do so unless I know which claim file to reviewM*** *** ***Alliance United Insurance CompanySenior D.O.ICompliance Auditor
Complaint:
I am rejecting this response because:My vechicle was totalled nov Here it is feb and united alliance has not paid my bank wells fargo yetThey are impossible to get ahold of I have left several messages for my adjuster p*** to no availI do not know what to doI was planning on buying a home through my V.A loan but I can not know since this neglect single handedly destroyed my creditI am a single father of a and year oldI struggle to make ends meetI had to purchase a car at a very high interest rate because of this I am not able to make two payments while I am being neglected by UAmy credit went from to because of thisI have cried over thisI have never been hurt this bad by a company beforePlease help me.Please pay the car off already!!!! and I want my credit fixed and hopefully some compensationto help get my credit fixed
Regards,
C*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11821196, and find that this resolution is satisfactory to me
Regards,
D*** ***
Our records show we received one phone call from you on 2/15/2016. Customer Service advised you to submit a written request to cancel with your signature and we would cancel the policy after we receive. We also advised if you wanted us to backdate the cancellation we would
need a copy of the release of liability showing the date the vehicle was sold.We require either a signed cancellation form which can be obtained through your broker or a written request with the named insured's signature for all cancellation requests.If you would like to fax your request to cancel our fax number is ###-###-####.Sincerely,B*** ***Senior Policy Compliance SpecialistAlliance United Insurance Services
Complaint:
I am rejecting this response because: I need a resolution meaning My car is a wreck and I need the adjuster to get over there
look at my car and gett this claim movingThe car is completely bent in the backThis was not a little tap on the rear I need this claim to move forward and get resolved
Regards,
E*** ***
Claim file number G2***and Revdex.com complaint 10827827We are in receipt of your request from the Revdex.com.Kindly allow this letter to serve as our timely and formal responseOur answers follow your bullet pointed questions
We regret any difficulty you may have experienced trying to reach our adjusterOur best practice is to pick up our telephones each time they ringAlthough this is not always possible, it is our goalOur insured had a valid policy in force on the date of the loss and liability in not disputed
The loss related Property Damage total may exceed our insured’s Property Damage limitsAs such, the Company is currently collecting and confirming all Property Damage estimates as directly related to the above referenced lossOnce all Property Damages can be confirmed the Company will know if the total Property Damages exceed our insured’s Property Damage policy limitIf the total loss related Property Damages exceed our insured’s Property Damage limit the Company will extend apportioned, or pro rata, offers to settle each party’s damagesIf all parties agree to the settlement offers the Company will mail out Property Damage releases to all partiesOnce all of Property Damage releases are signed and returned to us the Company will be able to process Property Damage payments in the agreed amounts to each partyPlease understand the Company cannot make any payments unless all parties agree to accept our offer to settle and all signed Property Damage releases are received in our office
Check 675-0####in the amount of $was mailed to *** Woolsey St, Berkeley, CA on 10/26/Please take your vehicle to the shop of your choice and authorize the repairsYour shop must call the appraiser for any and all supplements
[
Complaint:
I am rejecting this response because: Based on their response, "they don't believe the damage was a result of the accident", I have two witnesses that were inside my vehicle before the accident and during the accident They can write a statement stating that my car was damaged do to the accident if needed My car had no front end damage until I was hit from behind which pushed me into the curb and scrapped the front side fender As I stated in the CHP report, the officer who took the report walked around each car involved and he pointed out the damage that I wasn't even aware of As for the driver who hit me he only looked at the rear of my car for damages, so he wasn't even aware of the damage I have no reason to lie about the damages I feel that this company is a fraud The purpose of having insurance is to cover any damages one may receive during an accident This was not my fault and I do not agree with Alliance United's response or their claim that this wasn't damaged do to the accident I received a letter from the claim adjuster dated 7/14/again stating they have investigated and are still denying the claim I am still not accepting their response They are responsible for the damage that they insured driver caused to my vehicle
Regards,
J*** ***
Regarding claim number D0#####CA16, the Company regrets any difficulty you may have experienced trying to reach our adjuster Alfredo Rosete Talamazti did not have a valid policy in force on the date of loss of 08/16/ As such, no coverage can be extended for the above referenced
loss If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, SSpring St, Los Angeles, CA 90013, (800)927-HELP or ###-###-#### - Internet: www.insurance.ca.gov
The Company recommends that you do replace the car seat. You are incorrect regarding the regulation The Company’s only obligation under the code is that we must ask: if there was a car seat in the vehicle and if it was occupied, we owe to replace it.If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, ### SSpring St, Los Angeles, CA 90013, ###-###-#### - Internet: www.insurance.ca.gov
When the broker submitted the new business application he entered the annual miles you drive each vehicle as 5,which is below our minimum. We sent you a letter dated 6/4/requesting the use of each vehicle, odometer reading and miles driven and we did not receive a response. In
the letter it states if we do not receive the requested information the annual miles will change to our default of 12,000. We sent an uprate letter on 7/7/advising the amount of the increase and the reason for the increase. If you would like to provide the requested information we will be happy to review and amend your policy accordingly on the renewal
Check 675-0####32 in the amount of $was mailed to #### Woolsey St, Berkeley, CA on 10/27/
Our records indicate we have spoken to you directly since the filing of your complaint to explain we have processed payment for the repairs to your vehicleIf you have any questions kindly contact the handling adjuster Jaime Sepulveda directly at ###-###-####
We have forwarded you complaint to our handling adjuster M*** *** and her supervisor J*** *** for review and response
that is a lie
Complaint:
I am rejecting this response because:
Regards,
P*** ***
Claims management is currently reviewing your file and complaints received. They will be in contact with you as soon as possible
Hi T*** ***, I would like to assist you however I cannot do so unless I know which claim file to reviewM*** *** ***Alliance United Insurance CompanySenior D.O.ICompliance Auditor
Complaint:
I am rejecting this response because:My vechicle was totalled nov Here it is feb and united alliance has not paid my bank wells fargo yetThey are impossible to get ahold of I have left several messages for my adjuster p*** to no availI do not know what to doI was planning on buying a home through my V.A loan but I can not know since this neglect single handedly destroyed my creditI am a single father of a and year oldI struggle to make ends meetI had to purchase a car at a very high interest rate because of this I am not able to make two payments while I am being neglected by UAmy credit went from to because of thisI have cried over thisI have never been hurt this bad by a company beforePlease help me.Please pay the car off already!!!! and I want my credit fixed and hopefully some compensationto help get my credit fixed
Regards,
C*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11821196, and find that this resolution is satisfactory to me
Regards,
D*** ***
Our records show we received one phone call from you on 2/15/2016. Customer Service advised you to submit a written request to cancel with your signature and we would cancel the policy after we receive. We also advised if you wanted us to backdate the cancellation we would
need a copy of the release of liability showing the date the vehicle was sold.We require either a signed cancellation form which can be obtained through your broker or a written request with the named insured's signature for all cancellation requests.If you would like to fax your request to cancel our fax number is ###-###-####.Sincerely,B*** ***Senior Policy Compliance SpecialistAlliance United Insurance Services
Complaint:
I am rejecting this response because: I need a resolution meaning My car is a wreck and I need the adjuster to get over there
look at my car and gett this claim movingThe car is completely bent in the backThis was not a little tap on the rear I need this claim to move forward and get resolved
Regards,
E*** ***
Claim file number G2***and Revdex.com complaint 10827827We are in receipt of your request from the Revdex.com.Kindly allow this letter to serve as our timely and formal responseOur answers follow your bullet pointed questions
Kindly provide your claim number so that the Company may respond accordingly
We regret any difficulty you may have experienced trying to reach our adjusterOur best practice is to pick up our telephones each time they ringAlthough this is not always possible, it is our goalOur insured had a valid policy in force on the date of the loss and liability in not disputed
The loss related Property Damage total may exceed our insured’s Property Damage limitsAs such, the Company is currently collecting and confirming all Property Damage estimates as directly related to the above referenced lossOnce all Property Damages can be confirmed the Company will know if the total Property Damages exceed our insured’s Property Damage policy limitIf the total loss related Property Damages exceed our insured’s Property Damage limit the Company will extend apportioned, or pro rata, offers to settle each party’s damagesIf all parties agree to the settlement offers the Company will mail out Property Damage releases to all partiesOnce all of Property Damage releases are signed and returned to us the Company will be able to process Property Damage payments in the agreed amounts to each partyPlease understand the Company cannot make any payments unless all parties agree to accept our offer to settle and all signed Property Damage releases are received in our office
Check 675-0####in the amount of $was mailed to *** Woolsey St, Berkeley, CA on 10/26/Please take your vehicle to the shop of your choice and authorize the repairsYour shop must call the appraiser for any and all supplements
We have asked our adjuster to call you Tuesday, 03/01/and have advised his supervisor we received a complaint
[
Complaint:
I am rejecting this response because: Based on their response, "they don't believe the damage was a result of the accident", I have two witnesses that were inside my vehicle before the accident and during the accident They can write a statement stating that my car was damaged do to the accident if needed My car had no front end damage until I was hit from behind which pushed me into the curb and scrapped the front side fender As I stated in the CHP report, the officer who took the report walked around each car involved and he pointed out the damage that I wasn't even aware of As for the driver who hit me he only looked at the rear of my car for damages, so he wasn't even aware of the damage I have no reason to lie about the damages I feel that this company is a fraud The purpose of having insurance is to cover any damages one may receive during an accident This was not my fault and I do not agree with Alliance United's response or their claim that this wasn't damaged do to the accident I received a letter from the claim adjuster dated 7/14/again stating they have investigated and are still denying the claim I am still not accepting their response They are responsible for the damage that they insured driver caused to my vehicle
Regards,
J*** ***
Regarding claim number D0#####CA16, the Company regrets any difficulty you may have experienced trying to reach our adjuster Alfredo Rosete Talamazti did not have a valid policy in force on the date of loss of 08/16/ As such, no coverage can be extended for the above referenced
loss If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, SSpring St, Los Angeles, CA 90013, (800)927-HELP or ###-###-#### - Internet: www.insurance.ca.gov
The Company recommends that you do replace the car seat. You are incorrect regarding the regulation The Company’s only obligation under the code is that we must ask: if there was a car seat in the vehicle and if it was occupied, we owe to replace it.If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, ### SSpring St, Los Angeles, CA 90013, ###-###-#### - Internet: www.insurance.ca.gov
When the broker submitted the new business application he entered the annual miles you drive each vehicle as 5,which is below our minimum. We sent you a letter dated 6/4/requesting the use of each vehicle, odometer reading and miles driven and we did not receive a response. In
the letter it states if we do not receive the requested information the annual miles will change to our default of 12,000. We sent an uprate letter on 7/7/advising the amount of the increase and the reason for the increase. If you would like to provide the requested information we will be happy to review and amend your policy accordingly on the renewal
Kindly provide you claim number so we may respond accordingly.Please copy/paste your text and claim number with your response