World Finance Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Our Vice President Ariel Turner has reached out to our client and they have reached a refund amountThe refund will be processed from our corporate office and mailed directly to the client If further information is needed please feel free to contact our corporate office at 888-450- College Works Painting

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have agreed to disagree Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I would like the $that I paid refunded and proper compensation for the wasted expensive human braiding hairMy hair looked terrible and the pics I sent in clearly shows this Regards, [redacted]

we have tried to phone a [redacted] who filed a complaint against [redacted] with the Conway,Cahill,Brodeur Funeral Home, Lynn St., Peabody and have been unseccesful in reaching herWe then wrote a letter to her on December 27, responding to her complaint and as of Jan.3,have not heard from her

Thanks for voicing your concernsAttached is the invoice that shows we did touchup and detailWe can not reimburse you $650, but let us know if you would like to return the car.?

Please have customer return and see me(Bobby B [redacted] - Service Director) I will do my best to make sure that the radio and oil light are repaired

The vehicle in question is a Taxi Cab with 193,milesThe customer qualified for a customer support program through Toyota and that repair was performedNow year and 30,miles later another part that was not part of the initial repair has failedToyota will not cover this part because it is not part of the customer support programHowever we will work with the customer to resolve the issue

Prior to the purchase the customer requested us to send the car to get inspected and have a recall addressed at MitsubisThe customer then came to the store to visually inspect and road test the carThe customer inspected the car for over an hour and then decided to go forward with the saleThe customer contacted the store letting us know that the check engine light came on as he arrived home, about miles awayWe offered to give the customer $200.?

I want to update Revdex.com with the latest response from Priority Toyota? They left me a message earlier last week stating they sent Kea check for half the amount and another message asking me to come by for programing my radioWhen the time came to get the months free subscription radio programmed they are now saying they never came to a solution or agreed to? I will be paying for this after it was advertised and promised by several of their staff members and management.? They have no desire to follow advertisement laws or do the right thing.? [redacted]

Thanks for voicing your concernsAttached is the invoice that shows we did touchup and detailWe can not reimburse you $650, but let us know if you would like to return the car

Asddition to my complain is I still want the $check that PETER told me that they will include the CHECK to the tags that they are sending meThis $is for the battery that I purchased to the car that in bought from this dealer beacause the battery that comes with the car is always dischargedAnd regarding the warranty, I want them to include that on top of my loan like what they should do from the day of purchasedI dont want to pay for anythingALEN told me that if I pay for the warranty first then when they include that warranty on top of my loan after me paying the warranty, I should get rebate of reinbursed for what I payed for the warrantyIf that the case I want them to pay for the warranty then reinbursed it from themIf they did this the right way like the typical dealer will do we wont be in this situationand should'nt be asking me to pay for the warrantyIts clearly its their own fault from the very begining of this transaction so it should cost them all this issue and not ME Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

August 23, [redacted] Benton, ME ***Subject: Rebuttal to the Inquiry received on August 2, 2017, for Mortgage Account # [redacted] Dear [redacted] :Thank you for contacting First Guaranty Mortgage Corporation, (FGMC) through the Revdex.com (Revdex.com)We appreciate the time you took to relay this informationWe have completed our research and wanted to provide you with our findings.In your inquiry, you stated the following:- Rebuttal through the Revdex.com to our resolution letter dated August 11, 2017Based upon our research, please find our response below:We have reviewed the rebuttal submitted to the Revdex.com on August 16, from the customer in response to our letter dated August 11, FGMC did not find any new information or documentation to research therefore, our original response standsWe have included our prior letter for your reference.We understand this is not the outcome you had requestedWe have completed a through a review of the information providedWe have also enclosed a copy of the denial letter dated August 10, 2017.The guidelines utilized are set by HUD (Housing and Urban Development) and we are required to follow these underwriting guidelines for a manually underwritten loanWe strive to provide our customers with excellent service and help with their financial future.In this scenario, the broker provided the information and FGMC was a third party to the communication with the borrowerFGMC provided all items and information per our agreed upon turn times with the brokerFrom our review, we found no evidence of any discrimination and were not aware of the borrower’s sexual preference until he provided this information in the complaint.PDF processed with [redacted] evaluation edition www[redacted] .comThank you for taking the time to share your concerns and experiences with usIf you have any questions or need additional information, please contact me at ###-###-####, Monday through Friday 8:am to 5:pm Eastern.Sincerely,Alice F [redacted] (***) Consumer Complaints ManagerFirst Guaranty Mortgage Corporation ® ###-###-#### Direct ###-###-#### Toll Free [redacted] @fgmc.comEnclosure

Dear [redacted] ***: In reviewing your claim filed with the Revdex.com on 1/28/you expressed that: · You were told you would skip two payments, but found out in fact you were due to pay December and not January · You did not receive a payment coupon to make your payment · You were assessed late fees During our investigation we confirmed that our servicing department will be: · We are refunding you a month’s payment · We sent your payment coupons and our Servicing center RoundPoint will be providing you a new welcome package · We reversed the late fees Based on these facts, it is our understanding that satisfied your desired resolution We would like you to know that FGMC takes your concerns very seriously and we appreciate the opportunity to better serve youIf you have any additional questions do not hesitate to contact me, Kelly K***, at ###-###-#### or toll free at ###-###-#### Ext [redacted] or by email [redacted] @fgmc.com

Complaint: [redacted] I am rejecting this response because:I received a garbled voice mail and returned a call to the number it came fromIt turned out to be that of [redacted] I left a message that she should call back to discuss the problemNo call back has been received Regards, [redacted]

The customer placed an order with us on 9/and his order shipped from NJ to California on 9/After his order had shipped we sent out an e-mail on 9/to all of our customers in regards to possible sizing issues with a specific uniform itemOnce he received his order and he contacted us, I believe the issue arose due to a mis-communicatrionHe stated he received the wrong size, upon our internal investigation, we concluded that the correct size was sentI believe what he meant to state was that the original shirt did not fit and he would need to abide by our e-mail in regards to the sizing matterBecause of this sizing issue, we have been replacing all orders that have shirts that do not fit properlyWe had begun to process a replacement for the customer on 9/when the customer last contacted us

Hello, Our vice president [redacted] has call the client directly and is awaiting a return phone call to discuss a resolutionIf you have any questions please contact her directly through our corporate office at [redacted] We hope to have a satisfactory resolution soon Regards, College Works Painting

[redacted] , ? Thank you for sharing the concern from the customerWe have spoken with this customer numerous times the issue at hand is bi weekly payments which the customer thinks should mean payments per year after spending hours with the customer that there are weeks in a year and that if they had a biweekly contract they would have payments per year they chose to do monthly payments insteadAs far as canceling the service agreement we have already sent in the paperworkThe credit of that contract goes back to the financial institution that financed the car? Regards ? Amar R [redacted] General Manager Priority Toyota Springfield

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedMy glasses came in the mail todayI was not aware due to the lack of email notification or phone calls Sincerely, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, mrR [redacted] was involved just because I kind of forced him toBut he would never get my calls or return my voice mailsIt was only when I went to the dealer because of All the problems that I asked to talk to himThey didn't bring any car from nowhere, in fact they rejected to get us a car just like the first we have picked on allegations of not being able to find oneThe car we got from them was one that they already had in their parking lot and the same that was provided to us while they where looking into getting the right van for usWhich took about a weekI never ask for any monetary compensation but specifically for the DVD playerHe did mention about doing it at his cost to what I replied that after all the trouble as well as canceling our vacations we deserved better then that " free of cost"And he said he would look into doing it.After that he didn't take any of my calls or return any of my messages.Thank you, [redacted] ***