World Finance Corporation

We looked into all of the correspondence about this transaction*** *** was told over the phone we could not get to his number of $on the Highlander unless he could make up the difference in down paymentHe offered $with which we get the remaining balance of $The
misunderstanding is he understood that the selling price would be $and the down payment would reduce that amount by $We shared that would equate to a over $loss which we could not doIt is a case of misunderstanding on the numbersWe apologized for the entire interaction where both parties misunderstood each otherHowever *** *** believes we should be forced to take a $loss

We will contact the customer and obtain the title so he may resell the vehicle

Refund of delivery charges, handling fee, tag processing fee & fuel that was suppose to be providedAdditionally all admin fees and a written statement that outline why payment was made weeks late and the parties responsible for the numerous delays

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Firstly, we apologize for the inconvenience and the length of time this has taken to get resolved*** bank has been contacted and the monies have been sent to them to cancel / refund the warrantyThank you for your patience

We have communicated with *** *** including our General ManagerAll of the numbers were based on *** *** having excellent credit he came up way short of that we can not extend the same ratesWe are not a bank and the banks have sent a letter of? their reasoning as required by law to ***
*** based on his creditWe are happy to honor the selling price of the car and trade value the rates we have no control over***? ***? continues to put untruths on social media rather than take accept the credit challengeWe would be happy to go over again his credit history with him

We have tried to explain the misunderstanding to *** *** a million different waysWe are not going to sell the car for a over $lossI again apologize to *** *** for misunderstanding of numbers

*** ***,I have been personally involved in taking care of your concernsAs shared with you in person the $military rebate is available for terms up to month's you choose an month termI wish I could give all of military persons buying cars from us the rebate it is not up to us it is
the bank rebateThe rate is based on your credit and the term again from the bank not our rateAs far as the undercoating goes we have done everything you have asked us to do so we are a little baffled why you continue to put bad reviews on social media and now Revdex.comNot only as an apology for your experience we ordered a over $roof rack but had a master tech spend three days taking care of the carRegards Amar R***

Prior to the purchase the customer requested us to send the car to get inspected and have a recall addressed at Mitsubishi. The customer then came to the store to visually inspect and road test the car. The customer inspected the car for over an hour and then decided to go forward with the sale. The...

customer contacted the store letting us know that the check engine light came on as he arrived home, about 150 miles away. We offered to give the customer $200.

We will reimburse the $as well as provide the warranty and add it to your finance as requestedWe are doing everything you have asked for and are requesting

Dear
[redacted]:
In reviewing your claim filed with the
Revdex.com on 1/28/you expressed that:
">·
You
were told you would skip two payments, but found out in fact you were due to
pay December and not January
·
You
did not receive a payment coupon to make your payment
·
You
were assessed late fees
During
our investigation we confirmed that our servicing department will be:
·
We are refunding
you a month's payment
·
We sent your
payment coupons and our Servicing center RoundPoint will be providing you a new
welcome package
·
We reversed the
late fees
Based
on these facts, it is our understanding that satisfied your desired resolution
We would like you to know that FGMC takes your concerns very seriously and we
appreciate the opportunity to better serve youIf you have any additional
questions do not hesitate to contact me, Kelly K[redacted], at ###-###-#### or toll
free at ###-###-#### Ext[redacted] or by email [redacted]@fgmc.com

Complaint: [redacted]
I am rejecting this response because:I received a garbled voice mail and returned a call to the number it came from. It turned out to be that of [redacted]. I left a message that she should call back to discuss the problem. No call back has been received.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The guy is a liar, first of all we did not check car out for an hour, second of all I ask if there was anything wrong with car (ask three people that worked there) and third of all they offered I have a receipt showing how much it cost me to get the car fixed, and one more thing they also told me that they ordered a engine cover too, they DID NOTThey told me it was in their budget to give me more, I think they should pay the whole bill to get the car fixed and pay me for the engine I bought
Regards,
[redacted]

Asddition to my complain is I still want the $200 check that PETER told me that they will include the CHECK  to the tags that they are sending me.. This $200 is for the battery that I purchased to the car that in bought from this dealer beacause the battery that comes with the car is always discharged.. And regarding the warranty, I want them to include that on top of my loan like what they should do from the day of purchased... I dont want to pay for anything. ALEN told me that if I pay for the warranty first then when they include that warranty on top of my loan after me paying the warranty, I should get rebate of reinbursed for what I payed for the warranty. If that the case I want them to pay for the warranty then reinbursed it from them... If they did this the right way like the typical dealer will do we wont be in this situation.. and should'nt be asking me to pay for the warranty.. Its clearly its their own fault from the very begining of this transaction so it should cost them all this issue and not ME... 
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Thanks for voicing your concerns. Attached is the invoice that shows we did touchup and detail. We can not reimburse you $650, but let us know if you would like to return the car.

Thank
you for contacting First Guaranty Mortgage Corporation (FGMC)During our phone
conversation on October 07, 2015, you expressed that:
">·
Your concern with
the length of time this has taken (2/5/– current date)
·
You were told, on
10/6/15, that the conditions were met; however, the lender is waiting on a
payoff?
·
What is missing
so we can just close
Per
our conversation on October 15, 2015:
·
We confirmed that
we did not receive the file until 8/13/
·
We only received
of pages of the payoff, your Broker will provide the remaining pages
·
We identified all
missing items needed to issue a clear to close and those conditions are still
being met by you, your broker and builder
·
We confirmed our
team is working to expedite your loan to closing.
Based
on our conversations with you, it is our understanding that you are satisfied
with these resolutionsWe would like you to know that FGMC takes your concerns
very seriously and we appreciate the opportunity to better serve youIf you
have any additional questions do not hesitate to contact me, Kelly K[redacted], at
###-###-#### or toll free at ###-###-#### Ext[redacted] or by email [redacted]@fgmc.com

Hello,  Our vice president [redacted] has call the client directly and is awaiting a return phone call to discuss a resolution. If you have any questions please contact her directly through our corporate office at [redacted]. We hope to have a satisfactory resolution...

soon.  Regards, College Works Painting

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me although the time frame for the resolution of this problem was significantly high (3 months). Cancellation of product was done in January and refund was only done in March, re[redacted] disappointing experience with this business. Not going back for sure.
[redacted]
[redacted]

Firstly, we apologize for the inconvenience and the length of time this has taken to get resolved. [redacted] bank has been contacted and the monies have been sent to them to cancel / refund the warranty. Thank you for your patience.

[redacted] Revdex.com 550 Fannin St #100 Beaumont, TX 77701 Re: ID12013099 Dear Ms. [redacted]: March 8, 2017 This will acknowledge your letter dated February 27, 2017 enclosing [redacted] complaint. I have investigated this matter with the assistance of [redacted], Vice...

President of Operations - [redacted]. Mr. [redacted] obtained a loan from our World Finance Corporation office in Dallas, Texas on September 8, 2015 by a refinance in the amount of $800.00 and agreed to repay it in (8) monthly installments of $100.00 beginning October 8, 2015. Our records indicate $999.15 is currently due on the account. Mr. [redacted] stated in his complaint that he was unaware that he refinanced his loan with our company. According to our records, Ms. [redacted] signed the loan contract in order to refinance his loan and received a proceeds check of $111.54. Once the account became past due, Mr. [redacted] made contact with the branch promising to pay on several occasions. Mr. [redacted]’s loan documents have been reviewed by Mr. [redacted] and appear to be valid. After a thorough investigation, we have found no indication of the branch staff pressuring Mr. [redacted] into refinancing his account. Mr. [redacted]’s account was charged off on March 4, 2016 and has since been sent to collections. We ask that Mr. [redacted] contact 1-[redacted] to discuss payment arrangements for this account. Sincerely, WORLD ACCEPTANCE CORPORATION [redacted] Manager, Compliance